Policy Bazaar Complaints & Reviews

I have done insurance renewal for my four wheeler. The insurance start day was wrong, hence i called customercare for the same and there customercare representative told to do new insurance and the previous insurance renewed with wroong need to be cancelled and refund amount of 16300 we will be refunded. I did the same can did new insurance and applied for cancelled the previous. Its 26 days since then i call and send mail (Cancelled insurance reference number[protected]. Don't get any response from policy bazaar. I am planning to move to consumer forum for in next 1 week.

Regards
Manish

Dear sir/ madam,
i am bablu mondal, i credit a car insurance from your company which certificate no is-s8630173. I also get my certificate but here some mistake of my car insurance certificate about my car. You insurance company displayed the car detail is - mahindra bolero plus (diesel) with ac bs-ii 9 seater but my actual car detail is according to the my car blue book - mahindra bolero plus with ac 9 seater bs-iv.

So i want to change my car detail according to my car blue book and reissue a correct certificate and pls send to my this email. I also attach my car insurance certificate and my car blue book scan copy. So i requested to please take a nassery steps to will get my correct certificate.

Your faith full
bablu mondal
wb-52-s-8612.

I have taken car insurance policy through your policy bazaar (Policy no:-[protected]). May i know the reason for my claim settlement of only rs.20000 against the claim of rs.26408. I had done all types of job for repair in the authorised show room of maruti and all the expense was genuine. Then why there is deduction of amount in the claim as i was availing the zero debt policy. Can you please explain why a customer will opt for the zero debt policy if you are not giving the full claim. I am not satisfied with your this kind of act as at the time of taking policy you all said that hundred percent damage will settled if the claim occurs then why this deduction.
Please revert my query so that i can think 1000 times before opting for zero dept policy because it is senseless to pay more premium to opt zero debt policy.

Hi team
My policy no is [protected] - shrikant patel.
I have bought policy on 18th july 2016 through policy bazaar and its been 1 year now. I want to below things to be done-

1. Opin (One time password)
1. Switch fund to "accelerator mid cap fund 2 bajaj allianz"
3. Change portfolio investor select so i can change the fund by my own.

I have called to pune branch and they said call to customer care, i called to customer care they said to visit branch. And in branch they were getting error that fund switch can be done only on anniversary. I have sent multiple email to [protected]@bajajallianz.co.in but no reply

Always been a customer of policy bazaar. Took my auto insurance a few months back. Opted for an insurance which was providing road side assistance along with the yearly premium. But the agent told me as i am regular customer so policy bazaar will send the complimentary roadside assistance. But, after multiple follow ups there is no response. Its disappointing to see that some on promise something you will provide the add on but its not given.

Employee id pw00531 name of the support agent is pankaj sharma.

Dear sir/madam,
i get a car insurance via policybazaar.Com at the company of bharti axa life insurance. My policy number is -s8630173. But my card insurance car detail is somethings wrong . My car insurance car detail is mahindra bolero (diesel) plus ac bs-ii 9 seats but my actual details is mahindra bolero (diesel) bs-iv 9 seats.
So i want to change my car detail according to my blue book which is attach and send to you. So humble request to you please change this car details and reissue my policy certificate at this email [protected]@gmail.Com.

My claim is pending due to buy insurance policy online through policy bazaar i have purchased 0 debt policy but given instruction policy bazaar / oriental insurance company i have for repairing of my bike in 12th july but my claim is still pending it is worst service of my life i never recommend anyone to buy policy online its lost of money and waste of time.
As given instruction by mr mandakani / policy bazaar executive i have done my bike servicing on cash from sai tvs & submitted all document to your lucknow head office but approx 71 days passed no information about claim. Please help to settled my claim. My policy no is 211200/31/2017/16821 claim no 220000/31/2018/030089

Expanses detail

Particular amount
Surveyor charge 1600
Service amount 8235
Total amount 9835

I did my two wheeler insurance renewal on 19th sep 2017. Till now i did not get the policy. Daily i am calling customer care and asking the status. Daily they are telling today you will get. Daily i am spending more than 15 min to customer care. There is no proper response for the complaints. Really i dont want to waste my time with this problem. Please share me the procedure for amount refund. My old insurance is already expired and currently i am not having. I am not going to trust you people again. So please tell me the process for refund. I will put policy in some other vendor.

Hi,

I renewed my car insurance policy on 16-sep-17 from policybazaar.com. Policy premium of rs 4712 was deducted from my bank account but policy was not issued from policybazzzar.com. I called on customer care and also send several mail to policy bazaar but they have not provided my any soft copy of the policy.
My car number is rj14cw8758 and policy opted for renewal was future generali.
My car policy has already expired on 20-sep-17 and i don't have the renewed policy even after paying the money.

I need reliance general insurance quote from policy bazaar. I have current customer of reliance general insurance.

When i interact with online chat from policy bazaar mr. Ronit arya. Welcome me.

They give quote all other insurance company except of reliance general insurance.

When i asked i need or need to compare reliance general insurance quote from policy bazaar this will not be possible they said "we provide the best deal of the current year but not from the same insurer because we compare quotes with your existing insurer"

& i asked pls give me in writing as i am the customer i want to see the where it is in writing.

They ignore the customer & connect with another new policy bazaar executive person for online chat with me.
& again he will start the welcome only or nothing.

Policy bazaar should not ignore the customer.

This is my first visit with policy bazaar & it is very very bad conversation i never recommended to any one purchase or compare from policy bazaar.

I took car policy from policy bazaar on june. There was a spelling mistake on my name so i requested to change it accordingly. Initially i was asked for my rc copy which i provided and they promised they will provide my insurance copy with correct name in max 10 days. They didn't. After multiple followups they again asked for old insurance which i provided and promised will provide within a week. But didn't. Last month again they started a new mail chain to provide rc copy. I told everything i provided again they told i will receive soon. It's been 3 months but still i didn't receive a corrected insurance copy.

Name: ganesh naghu k j

I had booked an HDFC Term Life plan with policy bazaar on 6th Sep 2017. I was told that I can cancel the policy within 30 days. I emailed them for cancellation on 7 Sep 2017 and I received an acknowledgement email from them on 08 Sep 2017 regarding the cancellation. The request has been forwarded to the concerned department and they will contact me. I have been trying several times, they say that they will arrange a call back but no one calls. I had paid a three months premium of Rs.8517. It has been already more than 10 days since I received the email from them, but have not got any update from them. Now I am suspicious with their behavior and will file a police complaint if I do not get my money back in 10 days. Reference id5085749

Policy bazaar is a fraud! Please dont take any policies from there.

I paid.
They rejected my self inspection video which i uploaded
I raised for manual inspection request
A guy from the policy department came and he did the manual inspection but still nothing happend
I kept calling policy bazaar many times.
They arranged for another manual inspection.
There is no guarantee that i will be getting my policy papers
I dont have patience left, anymore to keep calling them back
I am in a great loss of money, money worth rs. 8863, which is not a small amount for a middle class person like me.

I will be raising a police case against policy bazaar and few executives who were involved in bluffing and wasting my time:
- policy inspection guy - [protected]
- mr. Raghav - [protected]

Pw04923 shanili and pw04609 pramod, cutomer care executives - i shall wait for some more time as they promised to resolve my issue, if they dont i will give there details to the police too

Requesting everyone to never buy a policy from policy bazaar.
My policy bazaar booking id[protected]

I have purchased policy from policy bazaar website. At the time of buying by mistake two transactions were made and i called customer care and asked them to find me a solution but from 21st july'17 till present 15sept'17 they havnt found a solution. I have sent numerous amount of mails to them and called them several times but no response. They reply that they eill keep me posted

My policybazar registered number is [protected]. I ve booked a policy for my two wheeler insurance (Oriental) for the sum 2010rs.. The payment got failed, while 2010rs has been deducted from my bank account. The payment refrence num is 51193349. I ve talked with their executives she told me that it will be get refunded with 24hrs, but it wont got refunded.. Please help me.. They are cheating the customers.. Ask them will they refund my money or not.. While we indians are now gaining trust on cashless india, these companies are making # of it.. Please help me get my money back..

Hi team,

Car details : honda city diesel
Diesel
Pb12 y 3689
Payment was made on 9/9/2017 at 16:36:

Please find below the email which i have sent to policybazaar.com

I hope this is the last time i am explaining this in detail and get the issue at hand addressed. Attached are the payment details, which includes the transaction id as well. I have already sent these 6 times and do not wish to keep going like this.

I have paid for your services and i am getting nothing but stress back. I have been promised a call back and have received none. I have all the bank detailed attached that i have made the payment. So, please check this at your end and have a call back arranged. If that is not done, i shall be forced to approach the consumer redresal court for these proceedings. And the amount of money involved is for sure big enough for me to engage in that.

Please go through the attached emails and details and get back to me at the earliest. I do not expect such a behaviour from a company like yours.

Kindly be informed that i have spoken to naveen on saturday and amit chauhan today and they promised that i will get the call back, which never came.
My car is not insured at the moment and i will held "policybazaar" responsible, if anything happens. I have already spoken to the my bank and they have confirmed that the payment was successful.

Please find below the measage from sbi:

"thank you for using state bank internet banking. Your transaction ref no igabzfrjq6 for rs.22424.0 on 08-sep-17 16:36"

Regards,

Varun sharma

I've taken a insurance policy for two wheeler with Policy Bazaar and paid the full amount whatever they've quoted. They provide a link to download the policy copy, but the link is not working.

Even after 4 working days I didn't received the policy copy. And I have made complaints through their mail, phone and live chat. But every body whom I talked with want to skip their duty and just said I'll receive the policy copy soon.

Still I'm waiting and no one there bothered about customers.
I need my policy to be delivered immediately.

I don't understand how they survive with this much of poor service in this highly competitive market.

Insurance company Bajaj Allianz, For two wheeler TVS Wego,
Policy No: OG[protected]-00093025

I've attached the screen shot from their website.

Hi, i am kona raja ratna gopal, is with policybazaar id 45577366, has taken a term policy of bharti axa with no.[protected]. While registering this policy, policybazaar insisted to make premium payment through policybazaar. They assured that mode can be changed any time. So i made it. But now they are not responding to my call for any regards. And the surprising thing is that they have not paid my deducted policy monthly premiums to the insurance company (Bharati axa). After my payments of premium i am still not insured as it lapsed now.
The worst experience from policy bazaar. Please don't suggest this any body, approach company directly.
Thanks and regards,
Krr gopal
Mobile:[protected]
Gopal. [protected]@gmail.com

On 7th sept. Was my car policy renewal date, so i did my car policy renewal.
While processing money got deducted from my account 3 days back till date not received single message or soft copy policy.
For same more than 15 times i called call center but every time i was received following fake commitments.
1. 8th sept. Got call from mr. Mandeep - he asked for money deducted message and i was forwarded message on no [protected]. By seeing message he committed that i will get policy within 24 hrs, but this time also policy bazaar failed.
2.9th sept. Morning after 30 min wait somehow call connected to crt team of policy bazaar this time also same commitment i received till 7pm policy will get, but this time i was asked for mail communication and i was received mail but this time also they failed to follow commitment.
Now they are saying to wait another 48 hours, this is pathetic.
Due irresponsible i am not able to use my car.
So requesting you i want harassment charges as well as taxi charges which i am using during this period.

Suhas kulkarni
[protected]

Hi,

My policy - [protected]
Plan name: bharti axa life flexi term

Continuing with my ongoing issue with policy bazaar, i have received notification from bhartiaxa that my policy is being lapsed because my two months' premium has not been paid however policy bazaar has charged me all the premiums before due date already.

Please do not buy any policy from policy bazaar. They are absolutely fraud company. They will take money from you but will not pay further to insurer.

You might not believe me. Call me before associating with policy bazaar. I will show you the emails which i have sent to them but they don't care. You can check my credit card statement also which clearly shows that policy bazaar has charged all the premiums from me however they just keep the money with them. They are really cheaters, fraud and robbing our hard earned money.

I believe that they will not settle my account until i complain against them with police and consumer court with all the proofs i have.

I am also attaching the snapshot of email i have received from bhartiaxa that my premium is not yet paid which is resulting in policy lapse.

Regards,
Manoj mal