Policy Bazaar Complaints & Reviews

I have purchased new health insurance of Apollo Munich Optima Restore. Paid premium Rs 28698 on 5th February 2017. Policy bazaar ref no 40197834, was assisted by sheetal pw 02170. No news from Apollo yet. After repeated calls to policy bazaar come to know that the form was not filled correctly by the representative and hence the delay. Absolutely unsatisfactory service. No one is accountable. Just keep on saying sorry for inconvenience caused.

I have Purchased Two wheeler Policy No 211200/31/2017/5848 before 4 days from policy bazar.com
but still I have not received hard copy at my address.

I also called the complaint helpline and they promised that will call me but I have not received after waiting more than 12 hours.

THIS IS VERY POOR SERVICE. and I am thinking to CANCEL THE POLICY with you guys and also post this to Social media.

Call me on [protected] or deliver hard copy of my insurance at
1000 GF housing board colony sector 39 behind unitech cyber park Gurgaon 122001.

Had bought an SBI Credit Card in month of October through paisabazaar which had an offer of 1500rs worth Flipkart voucher on sucessful processing. The card was issued in November 2016 and as per the T&C, i was to receive the voucher in 7 working days. However every week i have been following with them, but to no avail. They have been delaying it by saying you will get it in next month. its been 3 months still on my multiple attempts, they have again told me 3rd week of Feb. They are not ready to acknowedge or give anything in writing. Moreover, call reference number is also not provided.

Its a very unprofessional setup, customer is left wailing.

We enquired about term on policy bazar app but never requested for assistance.The agent aradhana called rigorously and misbehaved upon denied to purchase policy by myself.I want the company to take strict action and help such agents to learn some manner and give respect else we would uninstall this app.Agent Aradhana.Shame to policy bazaar team and company.

Rakesh Tarai
[protected]@gmail.com
Cell-[protected]

Application Id: 39270105
Policy: Bharti AXA Car Insurance policy

Booked policy on 15th Jan 2016.
I have still not received the policy.
Sales, Service &CRT team keeps on delaying and misinforming customers.

Long waiting times, long hold times but inaccurate information
CRT team breaks commitment everyday

Bharti AXA has no idea about my policy

PolicyBazaar should be sued for mental harassment

Ravi Malhotra is on indefinite leave.

Nobody responds to emails.

CRT team whatsapp number sends standard responses

Customer care number is useless

I had submitted a proposal for a Health Insurance plan through Policy Bazaar with Cigna. My brother - Ranjan Anand was the proposer; however, I was purchasing the policy on his behalf.

The proposal got rejected by the insurance provider and today i got a call from the customer care of Policy Bazaar that i need to provide bank details of my brother - Ranjan Anand, whereas I - Kapil Anand had paid for the proposal.
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This is height of my patience as I paid policy bazaar on 8th Jan but still on 25thJan my car insurance policy is still not received with unknown reason.now I will give you answer in style what you deserve for I.e with court notice.
I have already discussed with your CRT team they don't have any answer for this and moreover there is no follow up call from policy bazaar.they are just playing with my money now I am man tally harassed by you so I will reach to your gurgaon office by 27th or 28th Jan and will take the serious action against you what can I do.
Thanks

Regards
Ravindra
Mob no. [protected]

Dear policy Bazaar…. On 10th January 2017 i applied to purchase four wheeler policy from your website. Details of policy are as follows

Car Model MARUTI WAGON R LXI CNG (K-SERIES 1.0)
Car Registration No MH04GU1869
Your Order No 39094611
Insurer & Plan Name Bharti Axa (Smart Drive(D))
Email Id chavanke.[protected]@gmail.com
Premium 11477/-
on 11th jan 2017 i received mail regarding documents of vehicle and old policy for inspection and accordingly i immediately forwarded the same.
Today on 22nd Jan 2017 i inquired for policy status. Policy Bazar crew informed me that after all documentation ONE day policy bazar staff called me TWICE but i didn’t pick phone and thereafter no followup was taken by policy bazar. Therefore policy is not issued till today because of some unknown mistake from policy bazar. I trusted policy bazar and purchased immediate policy bcz my previous policy was lapsed and I have submitted all required documents ASAP for immediate vehicle inspection. Also today i came to know that without any verification policy bazar team got mail on 18th Jan 2017 that my vehicle is out of town.
Due to unreasonable delay from your side, now i have purchased physical policy for same vehicle and inspection was done on same day. Now I demand for REFUND OF ENTIRE MONEY PAID TO policy bazar on 10th Jan 2017 without any delay.

Here Syed Aamir Ali, my policy number[protected] HDFC Life click 2 invest plan. Mr indrajeet will be miss guide me and I paid 15000 Rs by only and after 4 days I canceled this plan, already I sent email to policy bazar and hdfc life. They only given me 10 working days, but his days now finished till now no received own money 15, 000 Rs. Again I call to policy bazar he no answer my call, so you tell me what can I do and I forget this amount?

I have applied for ICICI Prudential policy from Policy bazaar website on 29th Dec'16. Even after continuous follow-up, I have not received any satisfactory response from the policy bazaar. I have requested them to cancel the policy but still no response.
This is the proposal number received : OP00004900.
Every time, I call them at their customer care, they tell me that they will check & get back to me but no positive response.

Ajay Jindal
[protected]
ajay.[protected]@gmail.com

I am extremely disappointed by policybazaar after being it's customer for many years.While buying the car insurance online through their website the payment confirmation page was not shown and gave me a error message so I felt that the policy must not have been bought so i had to redo the transaction leading to double payment.

I immediately called your agent and also wrote an email to [protected]@policybazaar.com as mentioned to me by the agent while the policy was showing under approval process.Still two policies were issued for the same car from the same insurance company which in itself should not be possible as per Indian Motor policy regulation.

Please refund the money for one policy as easily as it was deducted from me else I have to take this issue to various complaint forums and social media sites.I paid online why do I need to send a cheque for the refund please credit it back to my account from where it was paid.

Yesterday I recieved 2 policies from the same Bajaj Insurance company for the same vehicle not sure how it's possible as companies should have internal mechanism to avoid issuance of double insurance for the same vehicle.

Policy Bazaar didn't refund after three month. Now saying we can not refund without approval ...don't know when we will get approval.
I bid the travel insurance policy from Policy Bazaar which is biggest fraud company in insurance sector. that was not in list of France embassy i bid alternative policy and applied for cancellation on 25 October. they never refund my money. they said we never refund the money without approval. we dont know about approval. who to give this whom is not cleared. please dont get in trap of both of these company.

We have take policy on 11.04.16 but as per telephonic discussion he has not provide policy so we have next day cancel this policy but he has deduct amount 50 % & as per company policy numbs deduct only 25% So please help my pending 25 % refund

We have continuous following is By email but Not single respond for side star helth policy & policy bazar

I booked car insurance policy from policybazaar.com. I paid my premium amount of Rs. 10, 847. After I made payment, customer care representative told me that I would get the soft copy within 2 or 3 hours. But It's almost 1 day I did not get any soft copy or promising mail from their side.

After submitting complain they are saying that they require 24-48 hrs more. I want to take action against them and want my money back.

I have renewed the car insurance by your company, yet not received the insurance policy. My application no 34392761 even I did not received the policy on my email while I am taking policy your company your executive assured me after received the payment we provide the policy after it yet I did not received

Kindly provide the insurance policy

Car name Hyundai I 10
Warm regards
Rajan chutani
Mob [protected]

Hi My name is Seeta Rama Anjaneyulu working as a Quality Control professional in Doha Qatar. I got a call from policy bazaar about term policy. I told them all my details and upload the application with clear details am an NRI and also my permanent address in Andhra Pradesh. The Policy Bazaar people told me there is no requirement of medical for NRIs as per the salary. I asked many times is it ok they said ok. then they choose three policys are vaialble for NRIs 1.ICICI, 2.HDFC, 3.PNB METLIFE i opted for 3rd one PNBMETLIFE. After completion of all submissions and payment made, i received a call from PNB metlife people when you are coming for medical tests. Then i told them iam out of INDIA, the ploicy bazaar people told me there is no requirement of medical tests. Please give the possible solution otherwise pay me my amount into my account.

Application id 37278107.
These guys wont render service after the payment,
After payment waited for 2 days and rather getting a call i called medical team then they scheduled an appointment today at 10 am. But still i am waiting for them to reach me neither they came nor they replied.
After paying still my health insurance awaited.
I strictly refuse to accept this no care attitude.

In 2015, i purchase insurence policy for my car from policy bazaar.com which includes cng as well (Policy#[protected]).

This year, it was the simple case of renewal.

I don't change any details from my side however after purchasing the policy, i checked my mailbox and realize that cng is missing. It means they have some system issue which remove the cng in renewal. (Proposal#pb13pg0010692)

I immediately inform them through mail regarding this omission.

Old policy was still in force at that time. Next day there associate called me and i again explain them the situation. They can easily add the cng as new policy was not issued that time however there associate "neha" closed the case and send the mail "as discussed, we are closing the case" without adding the cng.

After repeated mails and communication, after a month they inform me that car inspection need to be done. For whole month my car was on the road without valid insurance policy as cng was update in rc.

In inspection, they noted down all the small damages, which means i may not get the proper claim in case of any big damanges to my car.

Further, there is no communication as to who will pay the additional cost in case of any additional charges for adding cng.

What about the no claim bonus for next year. Since this will be consider as new policy now.

I have even escalated this issue to sandeepk however yet to receive any response from hime.

Car policy no: 201110000016100072200000
Insured: Ramesh Babu V G
Contact: [protected]
I purchased liberty videocon policy for my car in June 2016, provided all details of my car and previous years’ policies... Policybazaar given 25% ncb on purchased liberty videocon policy.
But when i claimed after an accident, the insurance company did not approve the claim on the basis of wrong ncb. I informed my agent from policy bazaar Mr Rahul Kumar Tiwari about this. He told me to wait for some time to resolve the problem, as the mistake of wrong ncb is because of policybazaar. Now when i call Mr Rahul Kumar Tiwari he does not receive my call and disconnect it and when i called on policybazaar toll free no the customer care executive said Mr Rahul Kumar Tiwari is busy and will call u later. But he did not call me. Next day again i tried to call policybazar they are stating that in the recording they have confirmed about the NCB percentage, but as per recording it is not clear that I have accepted the percentage. The agent who called me confused me, I clearly first stated as 0%. But as I had a network problem in my office while the agent had called me, and he was continuously stating 20% I thought it was for this year so I said ok. But he took it for previous year.
But while entering the details in policy bazaar before the Policy bazaar agent had called me, I have entered the correct NCB 0% for my previous year policy.
Now policy bazaar is stating that, they cannot do anything on this. Also, I had mentioned I would go for complaining against them in consumer court, they are ok with that.
Hence I wanted to complain in this forum, before going for a complaint in consumer court.
My car is lying in workshop from last 12 days. I was not expecting this kind of fraud from policybazaar.
Similar fraud was happened with same Insurance company by Policy bazaar, below is the link.
http://www.consumercomplaints.in/policy-bazaar-my-car-policy-liberty-videocon-c1...⇄

I purchase a two wheelar policy from hdfc erago on the policy bazaar on dates 13/10/2016 at10=00 p. M.
Amount from account deducted but policy is generate
When call to toll free no.
The concern team leader said he is head of exclusive four wheelar insurance
My transection was also given and i also send mail on [protected]@policybazaar.com
But no reply since long
I lost hope