Policy Bazaar Complaints & Reviews

I renewed my car policy through policy bazaar.com on 8th march 2015.I bought a reliance general.insurance policy and this is my policy no [protected]. The car details that are printed on the policy document that I received are incorrect. I raised this with policy bazaar and its been almost a month now and they don't even respond my mails properly. Only keep sending the same reply. They just haven't resolved my issue and have wshed tr hands off the same.without even resolving the issue at hand.

Dear all, Lets create one joint application and submit to Finance Ministry, IRDA & to the Hon. Prime Minister. We really do not know that what is the total number of the fraud they are doing. We all should file RTI to the IRDA and should ask about the complete details. They are playing with the money of the customers. In my case executive made me paid for the wrong policy, my city was covered. Lets say, I have paid 8500 and the refund and cancellation will take 10 days. If there are total 100 customers and if they have paid the same money then total money is 850000 Where is the interest for 10 days???? Agar sahi details nikali... to amount bahot zyada ho shakta hai... We should not allow any one to play with our money... at all...

My name is Manoj. I had visited "Policy bazaar" in the end of the month of February 2015, regarding personal loan and all the policies they were providing for the same. I gave the details required for initial input and as expected received a call from some agent on the next day itself regarding the schemes which are provided by policy bazaar. The one thing they repeatedly told and I enquired was the time it will take for my loan to be approved. The deadline they gave me was as follows: The day I will submit my form it will take - 2 days for processing - 2 days for inquiry - 2 days, at max 3 days for the approval and I will have the money transferred or will get a cheque by the end of 7 days The initial phase was very smooth as expected from any agency and there I got into contact with one agent who would be handling my case and his name was Mr Hemant Mishra and as usual he kicked off the initial requirement for my personal loan, asked for the following papers: - adhaar card - driving licence - pancard - pay slip - office address - whom so ever as additional On the next day itself the above papers were provided to him and by evening he received those papers and told that everything is perfect and I will have the money in next 3-4 days and so I didn't disturb him or policy bazaar. I got calls in office checking on my proof and identity which were provided as required. Now this was the 1st week of March and to guess it was 3rd of March and from my side all details were provided and everything was done. During all this time I used to get at least 10-12 calls regarding all queries and all the help they needed to fill in the gaps on my information. Now starts the actual work from their side and I was expecting a call from their side after a period of 3 days which I didn't get and the biggest of all jokes I that I cant call them back on their numbers from which they called and I have to follow a chain - that was my first taste of their customer service - 4 days over and still no calls and then the only thing left was to call them back and I got this customer service no from their site and I called them back, explained my side and as good people these agents told me that they have forwarded my complain to the personal loan branch and will get a call in next 10 min. I got a call in next 1 hour and now this agent - Mr Hemant Mishra called me and started to explain that, " Sir I was about to call u..." and then he gave me the first bouncer and told me that I needed to give him an additional paper for giving address proof. I asked him that why didn't he inform me the same when he had sent someone to collect these forms and when he called me to inform that I had sent him all the forms which he didn't answer. Now when I provided him with the same, he informed me that now it will take only 3 more days and by far I will get my money on 10th of Mar . So I waited for these 3 days and then again I didn't get a call on 10th so I called customer care and again informed them the same and they forwarded my complain and told me that I will get a call in next 10 min, which I didn't get on that day. So I called them back and then they informed me that the agent has left and will contact you tomorrow dot on 10 am. Till now it was good happy days and on next day I got a call from Mr Hemant Mishra and then he informed me that the my papers are under process. He told me that I will get my money in the coming 2 days and now I was feeling bit uncomfortable but since I required the money and I was on the receiving end I felt that I should be patient. Then 2 days after I didn't get any calls from him so again I called the customer care and told them my problem, they forwarded my complaint and I thought I will get a call but I didn't. So I called them back around 5 times with same response and now I started to feel irritated and I blasted for first time and now they directly provided me with the number of personal loan branch and I called on that number and there my agent received the call and I asked him why didn't he called me back and there was no reply and then he told me that he had spoken to the HDFC bank agent and things are under process but by now I was feeling very much irritated and for sure Mr Hemant Mishra's word had lost all the creditability and so has policy bazaar. So I told me him to give me one date and he told me Sir 3 days you will have the money in your hand, so I didn't disturb him but that 7 days process had gone to 20 days and still nothing in sight but money requirement was becoming urgent day by day. Now on the 3rd day I called him because I by now knew that I cant wait him to call me back and so there iy goes, no one was receiving the calls on the other side and again I needed to call customer care and asked him if Mr Hemant was there and he replied in positive so I told them to inform him to call me back which he didn't on that day. All my limits reached my max, when he called back and told me that it is still under process and will take time so I told him to just cancel that but he requested me that sir just wait for some more time and I will get it. But by know I knew that policy bazaar don't have ethics, are totally unprofessional and the lies they say are way beyond I ever had to face. I told the agent to cancel the loan process and everything, he told me that he will cancel it. I told him to return all the papers which I gave him some 5 days from today which he told me he will sent on the next day. During this time I started to get calls from policy bazaar to take schemes: car loan, home loan and credit card etc. Now this explains all that in their profession. Now that it has been 5 days and I hadn't received my papers back and now Mr Hemant Mishra is not attending my call, what do you expect from me. Sir I know your branch address but because I am too busy right now I am not able to go and speak to you people personally.

Hi, I am Sanjay Raut my cell no is [protected], I booked Cigna TTK health Insurance ProHealth Insurance Plans through Policy Bazaar, application number 22471936 on 24th feb 2015. Application/Proposal Number PROHLT[protected] Transaction reference number is BUTI[protected]-R[protected]. I was walked through the transaction by Policy Bazaar executive, Mr Anup (Emp num BE01969), so when I told him the payment transaction was complete, he said me to forward the message from the bank to [protected]@policybazaar.com. He confirmed the receipt of the mail and said that the issue of policy will get sorted in a 4-6 hours. However, it past that time and I have neither received the policy nor a mail confirming the status. Regarding this matter I have try to Mr Anup for this but since last 7 days he is not responding to me. He is intensely not receiving my call. I am surprised when Policy Bazaar has to sell product, Policy Bazaar executive calls from a Delhi number are unlimited and forcing to take the policies but now not even ready to listen and Policy Bazaar executive were not able to issue policy even after taking payment. I made the payment through the gateway directed by Mr Anup and the amount Rs. 22319/- has been deducted from my Bank, but neither the policy has been issued, nor any mail from Policy Bazaar that the policy will be issued. So cancel the same and refund my amount Rs. 22319/-. Please transfer the amount of Rs. 22319.00 (Rupees twenty two thousand three hundred and nineteen), which I paid on 24th feb 2015, back to my account immediately and oblige. I am not interested in any policy. I need a confirmation about the cancellation of the policy at the earliest. Take action fast on the subject and call me immediately to solve the matter. Thanks,

application no;S[protected] one of your executive [shashi kant sharma] called me on 15/01/2015 for HDFC TERM INSURANCE plan. he promised me that latest by friday evening, my medical checkup process will be completed and policy will get inforce on saturday. you can cross check with your call recordings. I dont't know who is fraud, is either ploicybazaar or shashi kant your executive. Now i don't want this policy anymore. I want my money back at any cost.

Dear All, This is with reference to my policy from HDFC life, which to much regret i bought from POLICY BAZAAR. I spoke to your person Mr. Akshay and Mr. Gaurav Mehta. Both of them pretty much sounded very commited. But much to my dismay it was not the scenario. I Have sent the documents after buying the policy on 27th Nov 2014. Till date i am receiving calls from HDFC LIFE saying they have not received the documents Can i get an answer why your employees are so irresponsible. How can they not co-ordinate with HDFC LIFE for the policy. However I am Pretty irritated and annoyed with POLICY BAZAAR. And also HDFC LIFE is saying they are not responsible for your this mistake. Isn't this wonderful, you both are working in conjunction and still they can say this. Waiting for your view on this. Policy No :[protected] JIYAA BHATIA

Hi! I was contacted by policy bazaar executive and he offer me some ulip products with additional benefits.They offered me lower fund value (NAV) than the current value. But they didn't do this. I bought two policies from them on 4th of nov/2014. My policies commenced on 1st of December. Felt cheated, help me.

I keep getting calls from policy bazaar asking me about my information right from first name/last name to the insurance policy number that i have taken recently on my own. When i ask for the reason, they say that they are doing it to update the insurance company database.. This does not make sense because, the insurance company has all my information and most of all, my policy number! I also have a written statement from my insurance company that "We do not solicit business through call centre ". So, please stop your unethical practice of trying to get information out of people.

I made the mistake of comparing health plans on policy bazaar.com. From the moment I had the quotes they started calling me and continued to call till 7:05 pm when I finally had to shout on the agent to tell him that I do not want the policy through them. The agent said he has the 'right to call me'. Is there such a right in our constitution? And then when I told him that I have decided to go with a policy through direct sit of a company he went after me to get the details of how and where from did I buy it. Pathetic company and over priced quotes. Buy from the insurer site directly. Useless to compare rates here a they add their own mark up.

Hi All, I purchase a apollo-munich health policy, and my mistake payment done 3 times, in favor of merchant. Your executive said it will revert within week period, and I had paid the same amount some other account also. After that have erroneous commitment from your executive I cancelled my policy. Now issue is the I received 3 payment out of 4 and merchant said they revert all 4 payment. Even you can refer the below line which I had drooped to mail there and no one gave any response. I am writing to mail last 2 months and only got the answer policy bazaar exuecutive are working on in and its revert it very soon. Today I had telephonic conversation with Apollo-Munich customer executive, as per his statement all 4 transaction has been reverted in your account (3 transaction to Axis Bank, and 1 transaction to HSBC Bank). So I have to clear to you, 3 transaction credited in our account ( 2 in Axis and 1 done in HSBC, Monthly statement submitted). Furthermore, on the time of policy purchasing payment done 4 time to merchant, but after erroneous advised by policy bazaar customer executive we decided to cancel the medical policy. Still we are waiting to positive response and passion for it, but now I have to warn you take very serious action on it soon. Above mail already sent to below mail domain: "[protected]@policybazaar.com" <[protected]@policybazaar.com>, [protected]@policybazaar.com, Care <[protected]@policybazaar.com>, [protected]@policybazaar.com, [protected]@policybazaar.com

I, was made to make the payment for IFFCO TOKIO, and it's more than 3 weeks, I had asked for cancellation as the policy requirements on the net were different from the actual requirements, and was intimated under various communication that the refund has been initiated, but inspite of 100's of follow up not got back the credit, do not know who to escalate, I've spoken to gentlmen Varu, Vinod, Ashish Yadav, Lavkush Yadav and countless telephone support team. Ramesha Dasharatha Ram - Mobile no[protected]

I applied for a loan of 100000 from ICICI bank through policy bazar. At the time of application they told me that I will get loan on : loan amount :100000 processing fee: 800 Rate of interest : 14.5 Loan period : one year. EMI:9002 . Now I got to know that they have approved loan of 103000 and I got only only 97464 in my bank account. Where RS 5536 is goes ? I don't know. All goes as pressing fees or they are doing this type of fraud without any fear in mind. Also I got to know that ICICI bank has approved loan on rate of interest is 17%. When I have I applied for 100000 how they can approve loan of 103000 ? I also don't get call before transferring money to my account. I was waiting for call so that I can ask my all query regarding processing fee and rate of interest but they transferred money without final verification call. They want to hide all those information because their main motive is to cheat public. Please have a distance from all private sector bank specially ICICI bank and also keep distance from fraud company like policy bazar. Regards, Swami [protected]

I purchase the Medical policy after that have some misunderstanding with your customer executive and he provided some false commitment that's way i cancel policy within applicable cancelation period, but today more than 45 days over then they are just asking me my bank statement and still i am requesting for the same. Till moment following them for the payment, please take some immediate action on it.

I've been getting too many nuisance calls from policy bazaar since I searched their site once. They just don't stop calling even when I clearly told them that I don't need a policy from them. These are the numbers that I've been receiving the calls from: +[protected] +[protected] +[protected] +[protected] +[protected] Worst company ever! Just stay away from them. They're collecting our personal info and selling it to the highest bidder.

I have been asked to pay the amount for my CAR insurance policy, for BHARTI AXA, but till today I am not received any policy and today its been told that they emailed me POLCY number but till now no EMAIL, I think i made a miskate by going with POLICY BAZAAR. how to cancel and get refund my amount i have padi 11399.00

Hi, I have paid 10304.00 Rs for L&T Health Insurance policy. This policy is decline 1 Month before but till date I have not received payment back. I have call so many time but they are not taking my call. If I call on another no then they are receiving call and they are saying we will call you after 10 min. But they are not giving any call. Please do me needful. Waiting for positive reply. Warm Regards Dhirendra [protected]

DEAR TEAM, I HAVE PURCHSED THREE POLICY AS PER FOLLOWING DETAIL ON DATED.28/10/2014 THROUGH POLICY BAZAR COCERNING PERSON IS PRADEEP KUMAR SHARMA EMPLOYEE ID-BE04146 .I WANTS TO CANCEL MY ALL THREE POLICIES WHICH ON LINE PAYMENT MADE BY ME BUT I AM NOT SATISFIED TERMS AND CONDITION FROM ALL THE POLICIES WHICH WAS WRONG INFORMATION HAS GIVEN BY CONCERNING PERSON AND ONE POLICY PAYMENT MADE THIRD PARTY PAYMENT WHICH WAS NOT ACCEPTABLE BY SBI LIFE INSURANCE CO. SO PLEASE CANCEL MY ALL THE POLICIIES WHICH WAS PURCHSED BY ME ON DT.28/10/2014 THROUGH PRADEEP KUMAR SHARMA BECAUSE I AM NOT SATISFIED, I AM TRYING MANY TIMES TO TALK MR.PRADEEP KUMAR SHARMA BUT I HAVE NOT RECEIVED ANY RESPONSE FROM HIS SIDE. KINDLY CANCEL MY POLICIES AND REFUND THE AMOUNT FOR THE SAME:- SR.NO. NAME OF PURCHSER AMOUNT PRAPOSAL NO COMPANY NAME 1 BEENA AGARWAL 15270/- 1GPZ020968 SBI LIFE INS.CO. 2. BHARAT BABOO AGARWAL 7303/[protected] NEW MAX LIFE INS. 3. BHARAT BABOO AGARWAL 9430/- S[protected] HDFC LIFE REGARDS, BHARAT AGARWAL [protected]

I have received call by policy bazaar and he told me to port your existing policy to star health but after 8 days he told me that your policy in not port to another policy due to sum inured amount due to this my existing policy date is due to enD.so kindly return my money

Hi Team, I am getting daily un - necessary calls from different financial institutions for selling their product. And when enquiring, they are telling that Policy Bazaar provided the contact details to them. We have trusted you and provided our contact details, please do not sell the client contact details and make cash out of it.

Dear Team, It is with much tenderness I have to narrate that the satisfaction level while working with Policy bazaar has been extremely unsatisfactory. I am not an employee of policy bazaar but a vendor who provides manpower to the policy bazaar. Though I have never heard any god comments in the market about providing manpower to policy bazaar but still at my own risk, I sent one candidate who got selected in your organization. While sharing the terms by Ms. Ekta, it was clearly mention that I can raise my invoice for the candidate after 45 days and when I did so, I was reverted that the payment will be made after the candidate has completed 90 days. I did not do anything and was merely waiting for the completion of 90 days of the candidate to receive money. After the completion of 90 days, I called up Ms.Ekta to enquire about my invoice but she never received any calls. I tried contacting reception was told that they cannot connect me as they have been told that they should not connect with anyone into the office. I called up Ms. Ruchi in Finance and was assured that my cheque will be released but it was never done so. Candidate Date of Joining- 12th May 2014 Invoice sent on – 19th May 2014 Completion of 90 days- 12th August 2014 Today 6th September 2014. Please revert on the same or else I have to take strict action against you all. Regards Megha Gupta [protected]