Policy Bazaar Complaints & Reviews

I happened to take a term insurance from ageon through policy bazaar 3 months back. How ever i had trouble filling up the policy form as some of the information required for NRI client was not clear. Even though they promise help in filling the form despite calling them multiple times and various fake promises for a call back from assistance from their end I decided to cancel the policy after a period of 20 days.

Now the horror starts. Policy bazaar is insisting that they can not provide a refund unless i complete the application form ; this when their policy terms clearly states that in case the application form is not completed fully with in 15 days the premium paid will be refunded and policy will be cancelled automatically.

Now even after 3 months despite repeated calls complaints the only thing i am getting from them is that 'They are sorry' and the amount will be released immediately.

I have never came across such a pathetic service from an online service provider ever in my life.

They first loose a customer because they do not have the service support to help the customer in the first place and then penalize the customer for their pathetic service throwing away all their promised at the time of offering policy to wind.

I would advice anyone thinking about opting for a service from them 10 times before they do so.

Hi,

This is to bring to your notice that i have taken a term insurance policy from an insurer maxlife through policy bazaar and ever since i had to go through a lot of pain.

My medicals was done the very next week and no decision was made even after 2 weeks.

Finally 3rd week i get an email saying that additional medicals was required but no body called me for an appointment. So out of frustration i have called the maxlife/policy bazaar on my own to schedule an appointment i was told that i would receive a call within 48 hours for an appointment which did not happen.

I have called countless times to maxlife and policy bazaar but surprised to see that no body seem to bother.

So having gone through all this, i had decided to cancel my policy and choose another insurer on my own. But this too didn't go well.
I sent a cancellation request last week to both policy bazaar and maxlife and failed to get any response what so ever. This is pathetic.

Is this the kind server you provide to your customers?

Don't you even bother to take the application process from making the payment to issuing the policy? You just disappear once the payment is made.

My point of contact for this policy was : akash with employee id: pw03691.

Don't you think he is not responsible for my application?

Even today i called maxlife and they are asking me send some documents to initiate the refund and that too when i contacted them. They did not even inform me anything in this regard.

It has already been 40 days and my money is still with them which is very frustrating.

Can you do anything in this regard?

Thanks.

#worstplatform to buy policy from #PolicyBazaar. I bought #TATAAIG policy from #policybazaar for two wheeler on 15th May 2017. The balance got deducted from my end but policy not issued, even transaction ID was not provided by #policybazaar. I called and mailed them for the same with screenshot of balance deduction. Will forward it to #TATAAIG and policy should be issued within 24 hours. Today is 19th May 2017 still policy not issued. Every morning I call them they make ask for time till evening and nothing happens, same thing repeats. I called them yesterday and spoke to customer care executive Archit and ask him for the same he said the same thing. I said, am ready to wait for 24 hrs, 48 hrs whatever time you want, since my existing policy expired on 17th May 2017 and I renewed it well before time from your #policyrenewalplatform #Policybazaar, give it to me in writing that #policybazaar knows the consquences of driving vehicle with expired policy and #policybazaar own the responsibility for same. As expected he refused and connected me to his supervisor Amit, after long chat with him he said the same thing and refused. I am ready to pay again for same policy but #policybazaar was not sure that whether it will get issued or not so he asked me for time till evening as usual and this time since it is from supervisor I was feeling that they will keep their promise but my hope fade away and I did not get any mail not even update not even a call. I mailed them but no response. So the next step is #consumerforum #consumercourt and complain to #IRDA #TATAAIG.

From 15th may, a guy named mr. Virendra/birendra from policy bazaar (The name may be fake). He explained me the policy of bajaj alliance, comparing with some other policies from companies like hdfc, sbi, dsp black rock etc.

On that part, i have a complaint that this "mba" guy misguided me and told me that there is no locking period for this investment. I later came to know about it when i received the receipt from baja allianz through email after buying the policy on 17 may'17. The bajaj alliance application no is - [protected], reference id - 1196251

This was the first time i was planning for an investment and now i realized that i made a fool out of myself for trusting a call from policy bazaar. The guy shared me an email address [protected]@policybazar.com. Whenever i gave a call back request on 16th may, virendra called me. But after selling me the policy, when i gave a call back request on that email on 17th, suddenly some girl is calling me, and his boss is calling me telling that virendra is having fever today... And he is very sorry that his executive fooled me. Now he shared me a email address of bajaj alliance so that i may raise a cancellation request.

So, i hope this complaint of mine will be taken care of and the needful would be done so that these websites quit fooling consumers like myself.

Dear Sir,

I purchase one health policy from Policy Bazar https//www.policybazaar.com/ namely Indian Health Organization from above mention site. Before purchase I asked them that Rabindranath Tagore International Institute of Cardiac Sciences is listed is listed or not and they reply me Yes. Today I call to Indian Health Organization - IHO https//iho.in/ and they told above mention Institute is not listed. I am deprive from them. My IHO card number is P__________189.

Worst service, Dropping calls intentionally. Rejecting Insurance policy For Motor. No refund. No response.

Rejected my car inspection, not sharing any details inspection report.
From morning I called several times. You can ask call log from policy bazaar from number [protected].

Even tweeted on Twitter.

Agent Nishant Bhandari. Feels like he's misusing power.

Application id : 43489826

I have purchased car insurance from policy bazaar. I have provide all detail with proof of previous insurance at that time. After 4 months i exchange my old car with new one and i came to know that engine no and chassis no of old car is wrong in insurance policy purchased from policy bazaar. If i have to take exchange bonus of 20000/- then i have to provide policy with all correct detail.

I called policy bazaar customer care and request to solve the issue on priority with explaining my problem. They asked me to mail all document at [protected]@policybazaar.com. I mailed all document on 5th may 2017. I got replied that it will be solved in 7 working day while i got new policy within 30 min at time of purchase. I was regularly calling their customer care and requesting to help me. But i am getting response that we are not responsible. Its your choice to purchase policy from policy bazaar. Mistake happens. We cannot do anything before 7 days. We can not help you in your loss. Their people are showing attitude like they are doing favor by talking to us. Priority is nothing for them.

Policy bazaar is only concern with sales part. Service is not their concern.

I will assure policy bazaar that they are going to lose some good customer from my side.

I would like to bring to your notice that i was taking a travel policy for my father mr. Ganesh baliga for his travel to japan from the 5th april 2017 to the 24th april 2017

At the first instance (Schedule no. Sa385249) i wrongly selected just 10 days and went ahead with the payment of rs.2504/- without noticing the mistake. Then i took another policy (Schedule no.385428) for 20 days from the 5th april to the 24th april 2017 for rs.3218/-.

I called policy bazaar immediately to tell them of the same and the customer service representative asked me to send them an email which i promptly did on the 3rd april 2017 itself (Email screenshot attached). I received a response from them on the 4th april 2017 saying that the policy cancellation and refund has been put into process and that i would get the refund credited into my account by the 25th april 2017. (Email screenshot attached)

I called them again on thursday the 20th april to reconfirm and i was told that i would get and update by the next monday the 24th april (Email attached with confirmation of the same). But as the tradition of policy bazaar goes i never got that update.

On the 25th april i emailed again to ms. Sheelam who was communicating with me as that was the day that i was supposed to get the refund into my account for which i received and email from mr. Kunwar singh stating that it's still under process and the inconvenience is regretted. (Screenshot of both email attached).

It's been 9 days now since the last correspondence and i'm awaiting my refund. It's exactly a month since the actual travel started and its been 10 days since the the person has returned from the trip.

Policy bazaar don't seem interested in resolving the issue and have the amount of rs.2504/- refunded to my account.

Nikhil baliga
[protected]

Dear ICICI team / Policy Bazar team,

This is to bring to your kind attention that we have cancelled our policies no: OP00022183, dated[protected] INR 2056 /- and no:OP00021059, dated[protected] INR 2973/- regarding the purchase of team plan from policy bazar. We have already made the payment in advance and now would appreciate if you could arrange for the refund of the same. The payment has been made via on line through SBI credit card.
I would be very grateful to you if you could do the needful at the earliest as it is more than one months that we have not received our payment back. I would be obliged if you look into the matter personally and arrange my refund at the earliest.

Thanking you,
Yours sincerely,
SHIV VIKASH MSHRA
[protected] / [protected]

Hi

I have purchased Motor Insurance from Policy Bazaar on April 4, 2017 and made payment of Rs 5000+ towards it. I was informed that the soft copy will come in 2-3 working days. It has been nearly 30 days but I have not received by Insurance documents. All I got was a reference no i.e, PBW/[protected].

Everytime, i try speaking to Customer Service i keep getting diverted to multiple people to whom i have to sing the chorus again and again but with no output. This has been test of my patience. Could somebody advise me, if there is a legal route to this and how could i get this resolved. Please mail me at [protected]@hotmail.com.

P.S: I been using policy bazaar for last 4 years for my 2 wheeler, 4 wheeler and personal insurance. This experience has strained my relationship with them and i have taken oath not to deal with them in future.'

Thanks
Syed

I have made the payment towards my 4 wheeler insurance on Sunday (23 April, 2017).
The vehicle inspection has been done next day Monday 11 AM & I have received the confirmation on that.
But till today 28 April not received any document. I have sent multiple emails, spoken to customer care many times but no positive reply.
I have applied for Bharti-Axa. I spoken to Bharti-Axa multiple times & they said the payment is not received even after a week over.

According to Policy Bazaar, Bharti-Axa is unable to generate the policy file due to some glitch (sent an email to me).
But when I was spoken to Bharti-Axa, I was told that they have not received any payment.
So it is CLEARLY looks like the payment made to Policy Bazaar on 23 April but they have NOT transfer to Bharti-Axa till date.

And now the situation is they are not responding my emails not even replying positively while speaking to customer care.

The details are as follows:
SBI Authorization ID: 024676
Transaction ID: VDKD946896
Order Number: 43365577
Plan Name: Smart Drive
Premium Paid: 11797
Mobile Number: [protected]
Email ID: [protected]@yahoo.com

Team,

I have purchased a Car insurance in Feb 2017, Policy Bazaar had the information of 2 of my cars with the similar number and while buying the policy, the make & model and Car Registration and Chassis number have been mixed up. My car is in garage for over 2 months now and i am not getting any support. I have wrote an email for this to Policy Bazaar @ [protected]@policybazaar.com on 6th April, 2017 and it was mentioned that my new endorsement will be done in 7 working days. but to my surprise i have still not received the new policy and i have stopped getting the response from the the customer Care team. I have been interacting with Sunil Kumar
Customer Relationship Team Policybazaar.com over email to which he responded on 13th April mentioning it will take 7 working days and post that no response even after regular follow ups. I want to understand the TAT for this and a response time for every query raised. This is putting me into difficult time as i dont have a car for 2 months and dont get any response from the customer Care. I am not in India until 3rd May, 2017 hence would request your revert over email until then. with a closure to this long pending issue.

I have booked a two wheeler insurance policy through policy bazaar portal from bharti axa for a premium of 3018/- . Premium amount paid on 18 Apr 2017 but policy is not issued till date. Regarding this an e mail is also send to policy bazaar on 19 Apr 17 with attachment of proposal form and screen shot of transaction completed o[censored]PI app. Till date there is no reply or action by policy bazaar .

Unable to cancel a policy booked through www.policybazaar.com. its been over 10 days when i first requested for cancellation. On their grievance system you can only talk to ivr and as soon as the call has to be transferred you are put on hold for 5 minutes and then the call disconnects automatically.
Unable to cancel the policy bought and now no confirmation is being given from their end. I case i am still unable to get confirmation, i'll have to take it to consumer forum.
Aditya kansal
[protected]

I paid using Canara Bank Credit card to pay the premium of HDFC Life Insurance premium through Policybazaar.com and due to Internet error, excess amount got paid out. Now I am requesting the Policybazaar.com company to refund my excess money because that payment went though their website error. While I was making payment the website got stuck and I again tried the second by not completing the first one to cancel it and make the second time a success. But the company merchant took money from both the times and took excess money. This is online cheating. They called me again and again to make the payment online and when I did this is the disaster it happened. I need justice.

I am residing in bangalore. I applied for medical insurance for my parents aged 61 and 58 through policy bazaar after getting many callas and advises from their customer executives. They were lying on the floor and licking until they collected the money on March 14th. I applied for Royal Sundaram policy and Health India was their TPA. In 3 days I was supposed to get the medical test appointment. I didnt get any information until March 22th. I requested for cancellation of the policy then. Then they initiated the medical test for 28th. By that time my father had gone to native place Kerala. So they arranged medical test for my mother, in Bangalore and father in Kerala. My mother's test got done without much problems. When my father went for test, I could know that they had written my name(proposer's name) instead of my father name. Anyway they did only blood test and said TMT will be done later on doctor's availabilty. So I had to ask my father to come back to bangalore next day itself to do the TMT in Bangalore on 29th. After that they made a mess with the proposer name, applicants name and no status was updated till April 5th. Everytime they said about some technical Difficulty and kept on apologizing one after the other each day. Two customer care executives were assigned to talk to me Mr.Yadeendra Kumar and Mr.Deepak. They kept on telling lies and I asked them to cancel the application. Till April 18th they were blaming Royal Sundaram for not updating the status and did not even check with them any time. I again asked them to cancel the application and compensation for bank interest as well as the trouble caused. They said they can only refund the money and that too in 25 days only.

This is terrible service and the worst ever service they can do to customers. They don't value their words, customer's time. money.

The car policy was sold to me by lies，and false promise ，wrong information and cheating that the policy will be issued immediately， even after paying 24 hours back i still have not received payment confirmation nor covernote nor car policy.
I paid rs.27091 for mr car mh03bw5055. Before my policy on 14th april. Am yet to receive any proof.
I was clearly being lied by policy bazaar that the payment receipt will be sent to me in next 15 mins.

Inspite of several calls and emails to policy bazaar they have not been able to even confirm the payment whereas they had confirmed the receipt on the call on that day itself. You can get the recording confirming the same from policy bazaar as a proof. L

And since the my current car policy expires on 15th april 2017 due to the careless ness and non renewal of policy by policybazaar inspite of payment received by them on 14th april 2017.

I am definitely writing on social media about the horrible sales frauds and sales lies policy bazaar use to entice the customer to make payment online and than inspite of several emails and calls. Policy bazaar does not bother to respond and the manager would not even come on call to resolve the customer issue.

I definitly would not have paid online to policy bazaar if i was told the truth that i would have to wait for 6 days to get a recipt of payment or policy cover note as my car insurance was expiring on 15th april. I would have bought it locally or directly thru insurance agent.

Need help with refund compensation for the inconvenience they have caused me. Now i will not be able to drive my car and i will have to get physical verification of the car done for insurance renewal. I need compensation & apologies from policybazaar for the lies an cheating with customers.

Regards
Advait

Sir I take four wheeler insurance plan for my vehicle through policy bazaar in Nov.2017 .now I want to transfer it to other person .I talked to policy bazaar customer care for transfer it and they told that send an application and original copy of RC of your vehicle to crtmotor.policybazaar.com and an other person mail Vikash.policybazaar.com and I send it on 15-03-17 . But after a month past I didn't get any reply . than I again call their customer care no. i.e. [protected] but they didn't talked me and false arguing me . I called them 10 to 15 times but their representative call me same reply that we transfer your call to our service department but I got no reply from them . I am totally disappointed now why I take police from online . But sir is this right to cheated us. Please do some action against them so that they don't cheat to others.
Yours sincerely
Vijay Joshi
Policy No.[protected]
Ph.no. [protected]

They are the worst service privider..I just bought a car insurance from them bearing policy no[protected] for maruti ciaz. While entering the details at 1st they are only asking to enter the vechile no.In the next page while entering details for NCB the value 25% is already clicked by default and the whether claimed in previous policy is clicked NO.The customer clicks the button No and continues, which happened in my case too.I have not claimed in the previous year but claimed in the year prior to that(2015)
For which i am eligible for 20% NCB and due to information mismatch my policy stands null and void now.
This is a serious fault in their website to cheat customers..In this way many policy stands NULL and VOID due to the by default 25% NCB clicked there.

You can check these by entering a car no there n proceeding for the subsequent steps.

I have made a car Insurance on 04th April, 2017 against my car DL2CAQ9737 which is on the name of my wife Bithika Banerjee and the payment has been made on line through my HSBC credit card. The policy was taken from TATA AIG through Policy Bazaar.com.Now I am following up with them last 6 days, not a single written confirmation was given neither by TATA AIG nor by Policy Bazar though TATA AIG had claimed the payment from HSBC on 05th April, 2017 and I had got authorisation code from HSBC as well as merchant code but still no confirmation from them and my current policy will be expired on 12th April, 2017 mid night.
From the customer care officer of TATA AIG Mr. santosh I came to know that customer id has been generated by TATA AIG but despite of that there is no confirmation from TATA AIG about the receiving of payment and policy issuing after my regular follow up and the team of both are very reluctant.

Please look into the matter and do the needful. Please note that if it is not received before the expiry of policy I will make a complain and file a case against TATA AIG and Policy bazaar with a penalty for their reluctant attitude and irresponsibility.

Thanks and regards,

BISWANATH BANDYOPADHYAY
Email : [protected]@gmail.com