Policy Bazaar Complaints & Reviews

My health policies were ported from Cigna TTK by you to Star Health Insurance senior citizen red carpet policy for me and my wife seperrately.
Contacted person 1. Mr.Prashant verma PW00661, Mr. Rahul Kumar, Mr. Ashok Kumar and Mr. Sanjay Gangola along with customer care no.[protected]
Premium amount of Rs.14771.0 was paid seperately for myself and my wife online dt. 7.3.2016 and the required documents was sent by courier & email on next day to Mr. Ashok Kumar, crt policy bazaar, Gurgaon.
Still I am not getting proper satisfactory response form your team and customer care regarding the exact status of my both policies.
Dr.M.K.Jain

I have chosen a medical policy from policy bazaar and was in touch with their representative Abhishek Sharma (empl ID : pw01406). The policy was chosen worth Rs. 1, 616 which when paid on Bajaj alliance portal showed me Rs. 2, 154. When I questions to Abhishek, he said, the office listed on Policy Bazaar website is the old one and you can move on with the payment of Rs. 2, 154, which I made believing the person from Policy Bazaar.

Upon completion of process I got the payment details listed only for Rs. 1, 616 and since them I am following with Policy bazaar representatives for the policy document. I am getting various responses every time such as you will get call back from Abhishek, system is down, I have raised request...etc.

This seems to be a joint financial fraud may be by Policy Bazaar or by their employees. As before taking policy, I got chased by them frequently but after I purchased policy, they are simply avoiding me...neither giving me response, not taking a complaint.

I wish to register complaint here to let others know the type of service Policy bazaar giving and instead taking policy directly from insurance companies who atleast have sense of responsibility to serve customers than middle men.

I was also informed by Abhishek the policy would be delivered by e-mail in few hours of time and its sine 4 days I am still struggling.
Kindly help me getting my policy as its holding the visa process which is very crucial for me.

Regards,
Hemant Patil

I had purchased car policy in Nov 2015 through Policy Bazaar. At the time of renewal I was promised to get Road Side assistance for free for which I have email confirmation from Policy Bazaar.
I has send them multiple reminders. I got reply twice saying we will do the needful in few days. But unfortunately I have not received the documents. I am even not sure if the RSA is activated.

Can you please help!

At the time of policy renewal I was told upon repeated confirmation that the policy was a Maruti Insurance tied policy and I would not have any issues at any of Maruti Service Centres. Now after buying the policy, I come to know that the policy is not tied to Maruti and I have to run from pillar to post for any claims. I feel cheated and would like to cancel the policy and have my complete refund back. I will recommend to everybody to be aware of Policy Bazaar. No wonder, your company never grows, because you cheat people. You can never win the trust of people because your company is built upon the foundation laid by agents.

I Sarla Bhutoria had purchased a policy through you with LTGeneral Insurance for my car Santro AP28CB3363 on 13/01/2016 time 16:41:57.879, Proposal number being [protected] and transaction reference number being EHDF[protected]. They have collected the amount in the same day and have not issued my policy until 30/01/2016 even after regular follow up with LT and Policy Bazaar.
Mr.amarjeet had called and spoken to me regarding this issue but i have been dropping mails to him and not received any reply for over a week.
This has cause me to pay challans and has led to a lot of stress and mental agony.
Very poor response from both the companies.Dissatisfied.Kindly solve the issue at the earliest.

Dear policy bazaar team,

My policy which is max bupa silver. It's been three week now. Nothing have been done yet. U took money in advance and nothing yet happen. Sanjeev or sandeep from ur team he called me 100times to sale this policy but after I paid nothing is happening. I am helpless and I will make sure I publish this on all Web portal and go to consumers department to give your team a lesson. Customers don't come to you un till they have been approached by you people. How they pay you from the monthly margin and you guys policy bazaar take it so easy that u got the money and now let these people faffing around for us. My money is not waste of time like you guys does. It's my monthly salary and I sweat like anything for this.
I want justice for delay.
Regards
Nitin

I had paid for my car policy, however after the amount was charged the portal popped up a message ' payment failure'. Post that I got my policy done offline. Two days later I get an update with the policy cover note . I approached them with the issue and they said they will cancel the policy once I submit the offline policy details. I have already submitted my documents long back and now its been over 2.5 months. Every time I approach them they say the underwriting team is working on the request. Below is an extract of the last communication: From: "Sonali Pal" To: "Motor-Post Sales" Sent: Tuesday, 22 December, 2015 4:49:01 PM Subject: Re: Fwd: Re: Sonali Pal, Booking Application ID: 27545742 Hi I have been waiting for the response fir the past 20 days. Can you pls update the status. It's been close to 2.5 months that I have been chasing you guys. Kindly let me know the status n the escalation point as well. Regards Sonali Pal

Respected sir, I want to inform u that ur telecaller named Sanjay calling from number[protected] on Thursday. At 6:25 pm dated 24/12/2015. When called for the feedback. Was very harsh & rude. This type of languages could not be expected from ur company. I will never refer a policy bazar to any people.

Dear Sir, Yesterdsy I renewed my car insurance from Universal Sompo through policy bazar. After renewal I got a call from Mr. Vijay Kumar Chowdhury from Universal Sompo. He promised me to gI've soft copy immediately as my car insurance was tobbe expired on midnight 18th December 2015. But till this time I haven't got any copy or any message from the company even after repeated calls on the given number. Their executives are lingering the matter on one pretext or the other. Kindly look in to the matter. The received msg from the bank is as follows Thank you for using your SBP Debit Card 603XX8215 for a purchase worth Rs6615 on POS SOMPOGINS at SOMPOGINS txn# ET[protected]. Sincerely Yours Sumit Kumar [protected] Car registration no. CH01 AR 8748

06/12/2015 ko me ne bharti axa genral insurance ko payment kiya adviser ka naam tha mr anup & sahil jain or aaj tak hamara pollicy issue nahi hua. Or nahi koi uske taraf se call aaya my payment id hy ESM[protected]. Or mera mob no [protected]. Pls refund my payment.

Hi, I have taken a health policy of Cignattk through Policy bazaar. I paid on 15th Nov and Policy Bazaar told I'll get call in 2-3 days but I got call on 26th Nov that too after following up. on 27th Nov cignattk rejected and as per Policy bazaar I'll get money in 7-8 days from date of rejection. But again on 2nd Dec I got mail from Cingattk that refund process started and will take more 7-10 days. Then now today 5th Dec again I got email that Pan card is needed for refund and will take more 10 days to get refund So in all these process now Its whole 30 days and neither I got policy nor Money yet. Policy bazaar have promised to get the money back in 7 days but now ome month still waiting to get my money.

As an NRI, on 7th Nov'15, I have applied and paid Rs.145, 065 to online MaxInsurance for Term Insurance coverage. On 8th Nov, all medical test were done.

On 17th Nov'15, one lien message came from Max Insurance that I am not allowed to take Term Insurance as it is Residential Risk. No explaination was given for meaning of Residential Risk and what are the countries not covered for Term Insurance.

Complaint is against Two officer of Policy Bazaar - Mr. Roshan Jha and Mr. Dheeraj Sharma, who both made 25 calls to apply in Max Insurance but after 8th Nov, not picking up phone or responding to mail request.

I have bought New India Insurance's motor insurance through Policy Bazar.Date 27 August 2015.

Policy Details are as follows:

Policy No:[protected]

At the time of purchase policy bazar representative told me that this policy is cashless and insisted me to buy the product immediately. I bought the policy but when i went to servicing agencty they told me that above policy is not cashless...

Here I prateek Sharma had renewed my car insurance with Policy Bazaar company wherein they have arranged my policy with Bharti Axa with the following terms in which they promised us my IDV Rs. 258000 and the premium as 6279/Annualy. Now as per the said agreement i have paid them Rs 6279 premium but when i received my policy in that my IDV was mentioned as rs 246000, all proof are documented in mail sent by them and also recording for their conversation.even after making so many calls to them the problem still persist, kindly look into it as it is fraud done to me by Policy Bazaar.Reply awaited. Regards Prateek Sharma [protected] [protected]

Dear Amit Jhingan, Thank you for choosing PolicyBazaar for insuring your ROYAL ENFIELD CLASSIC. Payment of Rs. 2249.00 for your Two Wheeler insurance policy has been successful. Please find the summary below. Your booking details are as follows: Two Wheeler Model ROYAL ENFIELD CLASSIC ELECTRIC START DISC BRAKE (500 CC) Two Wheeler Registration No DL1SSQ9000 Your Order No 27139734 Insurer & Plan Name New India Assurance Premium 2249.00/- Policy No. [protected] Transaction Number DHMP[protected] Customer Id 9265776 Mobile No [protected] Email Id jhingan.[protected]@gmail.com Date/ Time of Transaction 9/29/2015 10:17:25 PM amit jhingan Oct 8 (5 days ago) to bike Dear Policy bazaar team it is severely painful to express that its been a while & i am still awaiting a copy of the policy. the link here has an issue with the server & hard copy is yet to be received. this was the very first time i tried my hand on renewing a motor insurance policy through your esteem website but the experience just makes one realize how important are traditional methods of service. the payment details along with other information is already marked in the trail which was shared from policy bazaar as an acknowledgement. hope you can do some great endeavors to retain a client & promote your website among friends/ relatives & close acquaintances/ formal- informal get together s. looking forward for a quick reply & some gestures which prove that you value customers & wish to be here for a very long period with great positive vision/ missions. best wishes amit jhingan 1:15 PM (0 minutes ago) to crtbike, bike policy no.[protected] still waiting to hear back from you. its been a while & unfortunately even the soft copy is yet to be received. request you to look into the matter at top most priority since 1. the payment was made & the relevant documents are yet to be received. 2. i have been incurring extra cost since i cant ride my bike without insurance (as per motor vehicles act). i am forced to mark the same mail to customer grievance cell of the customer forum. feeling helpless & incurring extra cost to travel. awaiting some immediate relief. Poor customer

I have received a Policy of soft copy of above mentioned Car, in which the name of nominee and HP is not appearing. Plz add the name of Nominee and HP as mentioned above and revised policy document may be sent to me. Thanking You, Shyam Babu [protected]

I had purchase Bajaj allianze two wheeler policy from Policy Bazar but still I had not getting any responses from your side. When ll I get my policy paper??? If R.T.O cops are caught me and ask for policy, what ll I show them??? I had paid full amt Rs 1532/- if you are unable to send my policy, please revert back my money immediately. Please send me your valuable feedback....

Dear POlicybazaar, I have informed your guys several times not to call me, but they keep calling me and irritating. I was so interested in your insurance policy ranges and was planning to buy one. But at this moment I had put the plan on hold. But since you guys are keep calling me after even warning 6times now I lost hope on your credibility. You guys suck. Never ever call me. If you have my number in your database I give you authorization to delete it completely. If not I will sue you guys. Best Regards Venkatesh Venkat

Hi I am Robin Madan. I recently purchased health insurance from Apollo Munich and I was just comparing quotes on policybazaar.com. I got Call from Ms Namita this morning and she asked me to share the policy details of the above mentioned policy.When not provided asked Contact Information and used it Apollo Munich Website to retrieve policy details. I got to know this when I received forgot password email from Apollo Munich customer service team. This is very bad on Policy bazaar.com's part that they are using tactics to get details when not provided by the customer. They should apologize, instead she denied that I have not done this . For everyone else, be alert while using Policy bazaar.com Thanks, Robin Madan

Dear Sir, I have renewed my car policy from New india insurance through policy bazar on 28 Aug '15 on line and same day I have paid Rs 7684 through my ICICI credit card . After 10 day over still I have not received any confirmation from either policy bazar or New india insurance .Whenever I m calling them there is readymade reply I m getting that give us day time . My car policy expired on 30th Aug and I m not able to take my car out and still I m not aware that my car is under insurance or not. I am giving here some details for further process kindly look into it. Date of payment through ICICI credit card.28/08/2015 74332745241524097363222 NEW INDIA BILLDESK 7, 684.00 Dr. through ICICI credit card My application ID :26059258 ICICi bank authorization number which will generate once payment will be credited on beneficiary acc:522232. policy : New india insurance Car details :TN10AM 0923