Policy Bazaar Complaints & Reviews

My car ins. Policy no is [protected]
Application no is 31667328
I have a purchase a car insurance policy on 31/03/2016 and pay 6481/- pay premium than today gen.Ins. Company massage to me you have pay extra 732/- rs and there is recovery third party prem. 732/- on your motor policy . I have already purchase a policy on 31st march and than revise rate on 1st april.
And your adviser mr ashutosh emp id pw01267 is told me you purchase a police before 1st april than u can pay new rate and today (31/03/2016) u purchase policy than u pay old rate so i have purchase policy on 31st march 2016 and pay payment on day

On[protected] brought iffcotokio health insurance skbp. I has renewed the same on[protected]. On[protected] i was admitted in a network hospital for chest pain. Iffco tokio denied my cash less facility stating 2 year waiting period for heart disease. When i informed with policy bazaar mr naresh claim head informed me that it is not covered in my plan. So i questioned him why your executive doesnt informed me about waiting period for heart disease. So he told me there are 1000 of disease which are not possble to informed while purchasing. I told him there are 0nly10-12 disease which are in two year waiting period and that he has t informed me. But mr naresh was not listening me he was taking his employees side. I also informed him that i had taken one more policy from poilcy bazaar i.R term policy from religare. And that executive informed me to take rider for heart disease. So i question him then why this executive informed me about rider plan. Then that executive should have explain me about wider plan which doesnt has two year waiting period for heart disease.

My findings show i am not suffering from heart disease and i has to pay the medical expense inspite of having mediclaim.

Greetings!!

I am awaiting response of my health insurance policy whose payment of 7090 inr (Seven thousand and ninety rupees) was done on 04th of april 2016.Till date i have not received my policy, instead i keep getting answers that its under process. I have called customer care many times either the line is busy or they put us on hold or they say they will arrange a callback which never happens.The sequence of events is as follows:

1) dated 04th april: i opted for cigna ttk insurance via policy bazaar, make an online payment by net transfer from idbi bank.I get a confirmation that the payment was successful and get the reference no : 31741493. The customer care executive says that i could download the policy with 24 hours. I got a call for the verification data immediately.

2) dated 5th april: i call up the customer care.Now they say that its under process and will take more 24 hours, when i asked why the delay, the executive says its nor 24 hours the rule is 48 hours for the policy. On the 6th of april the same happens here i get new time/new rule thats 72 hours. The same thing happened the next day but then i didn't get the new time but instead the executive puts me on hold but no response.

3) dated 10th april: i get a mail from policy bazaar stating the same its under process.

4) dated 12th april: frustrated from the events i call the customer care and said that i want to log a complaint, the executive arranges a call back, here again i get a 24 hours wait time. I get a mail from policy bazaar stating that i will get updated with 24 hours but no sign of policy.

My point is that why provide wrong communication to customers, if you cannot provide service in the given time then don't do it.Their are other options its just that policy bazaar was the better place to compare and purchased i went a head and purchased. Now i feel cheated. I always believed that insurance claiming is difficult, here purchasing itself is so much of pain, i just wonder what i might undergo if i apply for claim in an emergency situation.

My request is very simple please issue the policy immediately and ensure that proper action is taken to ensure such kind incident doesn't happen in future.


I am still waiting for the policy to be issued

Regards,
Arun kumar ganesan
Mob:[protected]

Hi,

I have got a policy on 1st March 2016 through policy bazaar website.
A travel policy was taken from Bharti Axa.

I called up Bharti AXA for some clarification subsequently and they said there is no such policy in their database. On further following up, they mentioned since the policy is in the next financial year, its not updated in their system and asked me to call up during April. I called during April and they are still not able to see a policy for which I paid for.

My travel is starting on 20th April and would like to have a clear view at the earliest. Please note: the money was taken by policy bazaar / Bharti AXA on 1st March itself, but I still dont know if there is a real policy or not.

Policy Number: S9805538

Regards,
Kannan

I renewed my health insurance policy (Smart health insurance policy - basic
Plan) using policy bazaar and made the payment on 25th of february 2016 for which i received the email stating that they have received the payment. Today the date is 02nd of april and after sending numerous emails and calling them up numerous times, i do not know whether they are going to give me the insurance policy or not. When i call them, they say request has been forwarded to the concerned department and they will get back to me in 48 hours, but that never happens. They have mentally and physically drained me, please help.

My health policies were ported from Cigna TTK by you to Star Health Insurance senior citizen red carpet policy for me and my wife seperrately.
Contacted person 1. Mr.Prashant verma PW00661, Mr. Rahul Kumar, Mr. Ashok Kumar and Mr. Sanjay Gangola along with customer care no.[protected]
Premium amount of Rs.14771.0 was paid seperately for myself and my wife online dt. 7.3.2016 and the required documents was sent by courier & email on next day to Mr. Ashok Kumar, crt policy bazaar, Gurgaon.
Still I am not getting proper satisfactory response form your team and customer care regarding the exact status of my both policies.
Dr.M.K.Jain

I have chosen a medical policy from policy bazaar and was in touch with their representative Abhishek Sharma (empl ID : pw01406). The policy was chosen worth Rs. 1, 616 which when paid on Bajaj alliance portal showed me Rs. 2, 154. When I questions to Abhishek, he said, the office listed on Policy Bazaar website is the old one and you can move on with the payment of Rs. 2, 154, which I made believing the person from Policy Bazaar.

Upon completion of process I got the payment details listed only for Rs. 1, 616 and since them I am following with Policy bazaar representatives for the policy document. I am getting various responses every time such as you will get call back from Abhishek, system is down, I have raised request...etc.

This seems to be a joint financial fraud may be by Policy Bazaar or by their employees. As before taking policy, I got chased by them frequently but after I purchased policy, they are simply avoiding me...neither giving me response, not taking a complaint.

I wish to register complaint here to let others know the type of service Policy bazaar giving and instead taking policy directly from insurance companies who atleast have sense of responsibility to serve customers than middle men.

I was also informed by Abhishek the policy would be delivered by e-mail in few hours of time and its sine 4 days I am still struggling.
Kindly help me getting my policy as its holding the visa process which is very crucial for me.

Regards,
Hemant Patil

I had purchased car policy in Nov 2015 through Policy Bazaar. At the time of renewal I was promised to get Road Side assistance for free for which I have email confirmation from Policy Bazaar.
I has send them multiple reminders. I got reply twice saying we will do the needful in few days. But unfortunately I have not received the documents. I am even not sure if the RSA is activated.

Can you please help!

At the time of policy renewal I was told upon repeated confirmation that the policy was a Maruti Insurance tied policy and I would not have any issues at any of Maruti Service Centres. Now after buying the policy, I come to know that the policy is not tied to Maruti and I have to run from pillar to post for any claims. I feel cheated and would like to cancel the policy and have my complete refund back. I will recommend to everybody to be aware of Policy Bazaar. No wonder, your company never grows, because you cheat people. You can never win the trust of people because your company is built upon the foundation laid by agents.

I Sarla Bhutoria had purchased a policy through you with LTGeneral Insurance for my car Santro AP28CB3363 on 13/01/2016 time 16:41:57.879, Proposal number being [protected] and transaction reference number being EHDF[protected]. They have collected the amount in the same day and have not issued my policy until 30/01/2016 even after regular follow up with LT and Policy Bazaar.
Mr.amarjeet had called and spoken to me regarding this issue but i have been dropping mails to him and not received any reply for over a week.
This has cause me to pay challans and has led to a lot of stress and mental agony.
Very poor response from both the companies.Dissatisfied.Kindly solve the issue at the earliest.

Dear policy bazaar team,

My policy which is max bupa silver. It's been three week now. Nothing have been done yet. U took money in advance and nothing yet happen. Sanjeev or sandeep from ur team he called me 100times to sale this policy but after I paid nothing is happening. I am helpless and I will make sure I publish this on all Web portal and go to consumers department to give your team a lesson. Customers don't come to you un till they have been approached by you people. How they pay you from the monthly margin and you guys policy bazaar take it so easy that u got the money and now let these people faffing around for us. My money is not waste of time like you guys does. It's my monthly salary and I sweat like anything for this.
I want justice for delay.
Regards
Nitin

I had paid for my car policy, however after the amount was charged the portal popped up a message ' payment failure'. Post that I got my policy done offline. Two days later I get an update with the policy cover note . I approached them with the issue and they said they will cancel the policy once I submit the offline policy details. I have already submitted my documents long back and now its been over 2.5 months. Every time I approach them they say the underwriting team is working on the request. Below is an extract of the last communication: From: "Sonali Pal" To: "Motor-Post Sales" Sent: Tuesday, 22 December, 2015 4:49:01 PM Subject: Re: Fwd: Re: Sonali Pal, Booking Application ID: 27545742 Hi I have been waiting for the response fir the past 20 days. Can you pls update the status. It's been close to 2.5 months that I have been chasing you guys. Kindly let me know the status n the escalation point as well. Regards Sonali Pal

Respected sir, I want to inform u that ur telecaller named Sanjay calling from number[protected] on Thursday. At 6:25 pm dated 24/12/2015. When called for the feedback. Was very harsh & rude. This type of languages could not be expected from ur company. I will never refer a policy bazar to any people.

Dear Sir, Yesterdsy I renewed my car insurance from Universal Sompo through policy bazar. After renewal I got a call from Mr. Vijay Kumar Chowdhury from Universal Sompo. He promised me to gI've soft copy immediately as my car insurance was tobbe expired on midnight 18th December 2015. But till this time I haven't got any copy or any message from the company even after repeated calls on the given number. Their executives are lingering the matter on one pretext or the other. Kindly look in to the matter. The received msg from the bank is as follows Thank you for using your SBP Debit Card 603XX8215 for a purchase worth Rs6615 on POS SOMPOGINS at SOMPOGINS txn# ET[protected]. Sincerely Yours Sumit Kumar [protected] Car registration no. CH01 AR 8748

06/12/2015 ko me ne bharti axa genral insurance ko payment kiya adviser ka naam tha mr anup & sahil jain or aaj tak hamara pollicy issue nahi hua. Or nahi koi uske taraf se call aaya my payment id hy ESM[protected]. Or mera mob no [protected]. Pls refund my payment.

Hi, I have taken a health policy of Cignattk through Policy bazaar. I paid on 15th Nov and Policy Bazaar told I'll get call in 2-3 days but I got call on 26th Nov that too after following up. on 27th Nov cignattk rejected and as per Policy bazaar I'll get money in 7-8 days from date of rejection. But again on 2nd Dec I got mail from Cingattk that refund process started and will take more 7-10 days. Then now today 5th Dec again I got email that Pan card is needed for refund and will take more 10 days to get refund So in all these process now Its whole 30 days and neither I got policy nor Money yet. Policy bazaar have promised to get the money back in 7 days but now ome month still waiting to get my money.

As an NRI, on 7th Nov'15, I have applied and paid Rs.145, 065 to online MaxInsurance for Term Insurance coverage. On 8th Nov, all medical test were done.

On 17th Nov'15, one lien message came from Max Insurance that I am not allowed to take Term Insurance as it is Residential Risk. No explaination was given for meaning of Residential Risk and what are the countries not covered for Term Insurance.

Complaint is against Two officer of Policy Bazaar - Mr. Roshan Jha and Mr. Dheeraj Sharma, who both made 25 calls to apply in Max Insurance but after 8th Nov, not picking up phone or responding to mail request.

I have bought New India Insurance's motor insurance through Policy Bazar.Date 27 August 2015.

Policy Details are as follows:

Policy No:[protected]

At the time of purchase policy bazar representative told me that this policy is cashless and insisted me to buy the product immediately. I bought the policy but when i went to servicing agencty they told me that above policy is not cashless...

Here I prateek Sharma had renewed my car insurance with Policy Bazaar company wherein they have arranged my policy with Bharti Axa with the following terms in which they promised us my IDV Rs. 258000 and the premium as 6279/Annualy. Now as per the said agreement i have paid them Rs 6279 premium but when i received my policy in that my IDV was mentioned as rs 246000, all proof are documented in mail sent by them and also recording for their conversation.even after making so many calls to them the problem still persist, kindly look into it as it is fraud done to me by Policy Bazaar.Reply awaited. Regards Prateek Sharma [protected] [protected]

Dear Amit Jhingan, Thank you for choosing PolicyBazaar for insuring your ROYAL ENFIELD CLASSIC. Payment of Rs. 2249.00 for your Two Wheeler insurance policy has been successful. Please find the summary below. Your booking details are as follows: Two Wheeler Model ROYAL ENFIELD CLASSIC ELECTRIC START DISC BRAKE (500 CC) Two Wheeler Registration No DL1SSQ9000 Your Order No 27139734 Insurer & Plan Name New India Assurance Premium 2249.00/- Policy No. [protected] Transaction Number DHMP[protected] Customer Id 9265776 Mobile No [protected] Email Id jhingan.[protected]@gmail.com Date/ Time of Transaction 9/29/2015 10:17:25 PM amit jhingan Oct 8 (5 days ago) to bike Dear Policy bazaar team it is severely painful to express that its been a while & i am still awaiting a copy of the policy. the link here has an issue with the server & hard copy is yet to be received. this was the very first time i tried my hand on renewing a motor insurance policy through your esteem website but the experience just makes one realize how important are traditional methods of service. the payment details along with other information is already marked in the trail which was shared from policy bazaar as an acknowledgement. hope you can do some great endeavors to retain a client & promote your website among friends/ relatives & close acquaintances/ formal- informal get together s. looking forward for a quick reply & some gestures which prove that you value customers & wish to be here for a very long period with great positive vision/ missions. best wishes amit jhingan 1:15 PM (0 minutes ago) to crtbike, bike policy no.[protected] still waiting to hear back from you. its been a while & unfortunately even the soft copy is yet to be received. request you to look into the matter at top most priority since 1. the payment was made & the relevant documents are yet to be received. 2. i have been incurring extra cost since i cant ride my bike without insurance (as per motor vehicles act). i am forced to mark the same mail to customer grievance cell of the customer forum. feeling helpless & incurring extra cost to travel. awaiting some immediate relief. Poor customer