Policy Bazaar Complaints & Reviews

I booked a cigna ttk policy in march16 but my policy was rejected. Now 3 months passed but after several follow ups and providing proof of no refund recvd in my account. Every time they are just replying, "policy bazaar is in touch with cigna for refund" and have very casual approach to a problem. They have very slow escalation matrix and generating interest by holding the money of customers. Policy bazaar application no # 31572746 for rs8742.00

Dear team

Despite of chasing several times i have not received my car insurance policy (From l&t insurance) booked on 17/june. My previous has been expired and i am facing trouble because of your delays and very disappointed.

My order no. 33104687. Need a quick revert on the same.
L&t insurance proposal [protected]

Regards
Karan singh
[protected]

I have been called, mailed and called again and again by policybazaar.
The caller mayank sharma has the audacity to tell me that he will keep calling even after me threatening him with a court case.
Date : multiple dates, latest being 21st june 2016 time 12:32 pm
Client number :[protected]
I desire is that they remove my number from their database and stop calling me and compensate me for the mental torture they have given me raising my blood pressure time and again.

Hello,

Fake company fake promises application id: 32979052

Today some dlishad khan (Employ code 3w01595) calls me regarding my car policy renew. He did fake promises and said i will get my policy after 1 hour. Now i got email from policy bazaar that it will generated in 4 working days. What?

Why fake promises for sales? Really your company is making fool of customers.

Now after this i had received my policy on email id but address is wrong. What a company.

This is 3rd time i am sending email. Your company is making fool of customers.

One more thing i have checked my address is correct while doing payment. I have all proof as well.

Application id 32979052

My claim no. Oc[protected]-00000595 was not cleared by the surveyor, inspection of the vehicle done on dated 01.06.16. Policy is from bajaj allianz. The surveyor is not giving the due claim.
On the date of delivery 04.06.16 surveyor said that he needs to do enquire regarding my last ncb, which meant further delay in delivery so i had to pay through cash, which defeats the purpose of this cashless policy.

Dear sir,
I had purchased medical insurance policy for my father and mother from policy bazaar. They advised me to go for star health services therefore i purchased the policy amounting to rs.13991. As my father is above 50 years of age and mother is below 50 so as per the guidelines of the insurance team medical test was conducted for my father in the lab designated by star health team. First of all the lab itself did not contain any equipment for carrying out the tests mentioned in the policy. Only a sample of blood was taken. They had mentioned that ultrasound, ecg and other tests would be conducted but there were no equipments for doing those tests. After that i did not get any update from their end on repeated followups they said that based on your ecg report my father would not be covered for cardiovascular diseases. The point is there was no ecg conducted by them, i asked them to provide me the reports on the basis of which they are making this claim. But they are not ready to share the reports. Moreover my father had his full body checkup done 2 months before only and everything was fine in those reports. I communicated this to policybazaar team and asked for explanation since then i have not heard anything from them.
Sir i am in dilemma, i had purchased this policy in the month of march and also mentioned in the income tax return statement but now i do not know what will happen. My father and mother are still without any insurance cover till date.
Please help me and keep a check on these companies who are doing medical tests on papers only and making fools of general public.
I hope for a positive response from your side.
My policy details are as follows
Your application id 31614970.

Car policy no:[protected]-[protected]
Insured: girish ludhani
Contact: [protected]
I purchased liberty videocon policy for my car in december 2016, provided all details of my car and previous years policies... Policybazar given 35% ncb on purchased liberty videocon policy.
But when i claimed after an accident, the insurance company did not approved the claim on the basis of wrong ncb. I informed my agent from policy bazar mr ravi malhotra about this. He told me to wait for some time to resolve the problem, as the mistake of wrong ncb is because of policybazar. Now when i call mr ravi malhotra he does not receive my call and disconnect it and when i called on policybazar toll free no the customer care executive said mr ravi is busy and will call u later. But he did not call me. Next day again i tried to call policybazar they just take call and disconnect it. Now i am completely starnded. My car is lying in workshop from last 12 days. Ci was not expecting this kind of fraud from policybazar.

The Company agents gives wrong information to just complete their targets, even so please do not do business with policy bazaar, they will say sir/mam this is tech issue do not worry, the correct information will come in your policy and once you do the payment and then wrong information comes on the policy and they say it will take some time to correct the same. so be aware about the agents, they may lie to you just to complete their targets and then you are in trouble.

I had taken a health policy of l&t through policy bazar on year 2014.
policy no[protected].
Today I chek the policy bazar web site for hospital in kanpur location and after L&T site there is very much difference between number of hospitals(attachment) .
Then I call to policy bazar and L&T customer care even they dont know the wright number of hospital whether they are cashless or not, I asked hospital list in my email but they fail to send me ... this is very ridicules situation.

How they are working that is very serious issue.

Please do some action
If today I seriously use of policy I will stuck in finding Hospital

Regards

Devendra Lohia
[protected]

I had taken a car insurance of l&t make the payment through policy bazaar on 08/04/16 and i had received my insurance on 26/04/16 after so many calls to policy bazaar and l&t. Both the company is completely fraud commitment less and there is no meaning of commitment. Later i realize that it was my biggest mistake that i choose policy bazaar for insurance and i am sure that in future i will never do the same mistake agian. I will never suggest any one to purchase from this website their executives are misbehaving and talking rudely. They are not committed to their work and delivering services.

My car ins. Policy no is [protected]
Application no is 31667328
I have a purchase a car insurance policy on 31/03/2016 and pay 6481/- pay premium than today gen.Ins. Company massage to me you have pay extra 732/- rs and there is recovery third party prem. 732/- on your motor policy . I have already purchase a policy on 31st march and than revise rate on 1st april.
And your adviser mr ashutosh emp id pw01267 is told me you purchase a police before 1st april than u can pay new rate and today (31/03/2016) u purchase policy than u pay old rate so i have purchase policy on 31st march 2016 and pay payment on day

On[protected] brought iffcotokio health insurance skbp. I has renewed the same on[protected]. On[protected] i was admitted in a network hospital for chest pain. Iffco tokio denied my cash less facility stating 2 year waiting period for heart disease. When i informed with policy bazaar mr naresh claim head informed me that it is not covered in my plan. So i questioned him why your executive doesnt informed me about waiting period for heart disease. So he told me there are 1000 of disease which are not possble to informed while purchasing. I told him there are 0nly10-12 disease which are in two year waiting period and that he has t informed me. But mr naresh was not listening me he was taking his employees side. I also informed him that i had taken one more policy from poilcy bazaar i.R term policy from religare. And that executive informed me to take rider for heart disease. So i question him then why this executive informed me about rider plan. Then that executive should have explain me about wider plan which doesnt has two year waiting period for heart disease.

My findings show i am not suffering from heart disease and i has to pay the medical expense inspite of having mediclaim.

Greetings!!

I am awaiting response of my health insurance policy whose payment of 7090 inr (Seven thousand and ninety rupees) was done on 04th of april 2016.Till date i have not received my policy, instead i keep getting answers that its under process. I have called customer care many times either the line is busy or they put us on hold or they say they will arrange a callback which never happens.The sequence of events is as follows:

1) dated 04th april: i opted for cigna ttk insurance via policy bazaar, make an online payment by net transfer from idbi bank.I get a confirmation that the payment was successful and get the reference no : 31741493. The customer care executive says that i could download the policy with 24 hours. I got a call for the verification data immediately.

2) dated 5th april: i call up the customer care.Now they say that its under process and will take more 24 hours, when i asked why the delay, the executive says its nor 24 hours the rule is 48 hours for the policy. On the 6th of april the same happens here i get new time/new rule thats 72 hours. The same thing happened the next day but then i didn't get the new time but instead the executive puts me on hold but no response.

3) dated 10th april: i get a mail from policy bazaar stating the same its under process.

4) dated 12th april: frustrated from the events i call the customer care and said that i want to log a complaint, the executive arranges a call back, here again i get a 24 hours wait time. I get a mail from policy bazaar stating that i will get updated with 24 hours but no sign of policy.

My point is that why provide wrong communication to customers, if you cannot provide service in the given time then don't do it.Their are other options its just that policy bazaar was the better place to compare and purchased i went a head and purchased. Now i feel cheated. I always believed that insurance claiming is difficult, here purchasing itself is so much of pain, i just wonder what i might undergo if i apply for claim in an emergency situation.

My request is very simple please issue the policy immediately and ensure that proper action is taken to ensure such kind incident doesn't happen in future.


I am still waiting for the policy to be issued

Regards,
Arun kumar ganesan
Mob:[protected]

Hi,

I have got a policy on 1st March 2016 through policy bazaar website.
A travel policy was taken from Bharti Axa.

I called up Bharti AXA for some clarification subsequently and they said there is no such policy in their database. On further following up, they mentioned since the policy is in the next financial year, its not updated in their system and asked me to call up during April. I called during April and they are still not able to see a policy for which I paid for.

My travel is starting on 20th April and would like to have a clear view at the earliest. Please note: the money was taken by policy bazaar / Bharti AXA on 1st March itself, but I still dont know if there is a real policy or not.

Policy Number: S9805538

Regards,
Kannan

I renewed my health insurance policy (Smart health insurance policy - basic
Plan) using policy bazaar and made the payment on 25th of february 2016 for which i received the email stating that they have received the payment. Today the date is 02nd of april and after sending numerous emails and calling them up numerous times, i do not know whether they are going to give me the insurance policy or not. When i call them, they say request has been forwarded to the concerned department and they will get back to me in 48 hours, but that never happens. They have mentally and physically drained me, please help.

My health policies were ported from Cigna TTK by you to Star Health Insurance senior citizen red carpet policy for me and my wife seperrately.
Contacted person 1. Mr.Prashant verma PW00661, Mr. Rahul Kumar, Mr. Ashok Kumar and Mr. Sanjay Gangola along with customer care no.[protected]
Premium amount of Rs.14771.0 was paid seperately for myself and my wife online dt. 7.3.2016 and the required documents was sent by courier & email on next day to Mr. Ashok Kumar, crt policy bazaar, Gurgaon.
Still I am not getting proper satisfactory response form your team and customer care regarding the exact status of my both policies.
Dr.M.K.Jain

I have chosen a medical policy from policy bazaar and was in touch with their representative Abhishek Sharma (empl ID : pw01406). The policy was chosen worth Rs. 1, 616 which when paid on Bajaj alliance portal showed me Rs. 2, 154. When I questions to Abhishek, he said, the office listed on Policy Bazaar website is the old one and you can move on with the payment of Rs. 2, 154, which I made believing the person from Policy Bazaar.

Upon completion of process I got the payment details listed only for Rs. 1, 616 and since them I am following with Policy bazaar representatives for the policy document. I am getting various responses every time such as you will get call back from Abhishek, system is down, I have raised request...etc.

This seems to be a joint financial fraud may be by Policy Bazaar or by their employees. As before taking policy, I got chased by them frequently but after I purchased policy, they are simply avoiding me...neither giving me response, not taking a complaint.

I wish to register complaint here to let others know the type of service Policy bazaar giving and instead taking policy directly from insurance companies who atleast have sense of responsibility to serve customers than middle men.

I was also informed by Abhishek the policy would be delivered by e-mail in few hours of time and its sine 4 days I am still struggling.
Kindly help me getting my policy as its holding the visa process which is very crucial for me.

Regards,
Hemant Patil

I had purchased car policy in Nov 2015 through Policy Bazaar. At the time of renewal I was promised to get Road Side assistance for free for which I have email confirmation from Policy Bazaar.
I has send them multiple reminders. I got reply twice saying we will do the needful in few days. But unfortunately I have not received the documents. I am even not sure if the RSA is activated.

Can you please help!

At the time of policy renewal I was told upon repeated confirmation that the policy was a Maruti Insurance tied policy and I would not have any issues at any of Maruti Service Centres. Now after buying the policy, I come to know that the policy is not tied to Maruti and I have to run from pillar to post for any claims. I feel cheated and would like to cancel the policy and have my complete refund back. I will recommend to everybody to be aware of Policy Bazaar. No wonder, your company never grows, because you cheat people. You can never win the trust of people because your company is built upon the foundation laid by agents.

I Sarla Bhutoria had purchased a policy through you with LTGeneral Insurance for my car Santro AP28CB3363 on 13/01/2016 time 16:41:57.879, Proposal number being [protected] and transaction reference number being EHDF[protected]. They have collected the amount in the same day and have not issued my policy until 30/01/2016 even after regular follow up with LT and Policy Bazaar.
Mr.amarjeet had called and spoken to me regarding this issue but i have been dropping mails to him and not received any reply for over a week.
This has cause me to pay challans and has led to a lot of stress and mental agony.
Very poor response from both the companies.Dissatisfied.Kindly solve the issue at the earliest.