Policy Bazaar Complaints & Reviews

Ref. id :39598235
Application No : B[protected]

Immediate Action Required for the pro-longed issue

With the utmost sadness and frustation I want to express the pathatic treatment being done

with me by the Policy bazar and Apollo Munich. The story begin in jan 2017 when I bought

the policy for my parent so that any financial urgency can be met.
But who knew I had to apply for the cancellation udue to clauses explained to me were

missing in the policy.
Since then I have done uncounted follow up wasting my usesful energyand that for my own

money.Each time they asked me for a new document for e.g cancelled check, adhaar card, forms

etc. After providing the pleothra of information to them I have not stil received my money.
And to my surprise I got to know they have delivered the check and when I enquired basis

the information they provided it has been delivered to the wrong address .

Mention below are details shared with me on email

Consignment number : EH[protected]IN
Courier Company : Speed Post
Status : Delivered

Either it is wrong consignment number or they have used the wrong address.

It has been more than 45 days now and from this you can measure the quality of their

service and how much honestly they worry about customer..amazing work isn't

I shall make sure to make aware the highest number of masses about my struggle

Certificate of Insurance and Policy No.

VPB[protected]

1. I was offered IDV of 4.13 lac
2. After payment, policy shows IDV of 3.76 lac
3. Please cancel policy and refund or make changes in policy
4. Before buying, you have been pestering me with calls and emails. And now that you have cheated me, it is impossible to contact you guys. Pathetic

Hi,
I have received a call from Mr. Dilip(Personnel of Policy Bazaar) for logging in Term Insurance. He outlined that Medical Test will be done for outside Indian for NRI's. The said service is available only with HDFC and ICICI. I had a chat with HDFC and confirmed that medical test would done only in India. However couldn't confirm with ICICI. Mr Dilip has told me to take term insurance with ICICI and tests would be conducted outside also. I have registered for Term Insurance with ICICI and later found out that ICICI will not support for Medical test outside India. I have raised multiple complaints with Policy bazaar but couldn't get a response. Policy bazaar is just is cheating customer with their false information.

I bought a 2 wheeler policy - HDFC ergo, providing accurate details and because of their mistakes, they have entered incorrect details of the vehicle owner on the policy document making it useless for us and they are not ready to rectify it nor we are getting any callbacks from them. It's more than 3 months now. Never their toll free number gets connected nor emails are being responded. When buying policy required details where given to them.

I checked out for policy online on policybazaar for a family floater plan.
I got my compliments on call but when asking to provide few details on email no reply from long time.
Got confirmation for only one query from Mr. Sanjay Gangola out of few and still awaiting for others
I have been e-mailing to Mr.Sanjya Gangola from long time but didn't received any reply.

If before sales response is such than how would be after sales response.

It has been more than 2 months since i have raised this concern with policy baazar team as "..How long does it take to get the policy corrected in my name as per RC copy provided".

Every time i contact CRT team they are keeping me on hold for a long time and disconnecting the call.. This is ridiculous..

This is not a right way to treat the customer.

Dear sir/maam,
This is to bring your notice that after 1.5 months kotak general insurance increased the additional premium of rs. 842/- in my bill.
When i had applied for car insurance, kotak just asked me that i have claimed any amount in my previous insurer, i had mentioned in last year duration no claimed from my last insurer.
But after 1.5 months kotak sent me the letter that i am not entitle for 50 % ncb due to last year claimed from previous insurer.
When i had confirmed from tata (Previous insurer) and shared the same info with kotak that i have not claimed any claim amount from tata, requested to provide me 50% ncb.
Then kotak changed the statement and sent a mail that from my previous insurer i was entitle for 25% ncb so i have to pay rs 842/- immediately.
Note - my point is when i had shared the all details and i had compared the premium amount of all the car insurance companies, kotak provided me the best deal in policy bazar that's why i have applied for kotak general insurance but after 1.5 month kotak increased premium amount and hold my policy.
Because they also knew that my last policy has been expired on 14.12.16 and for renewal i dont have another option.
O i am feeling cheated and login the complaint on consumer forum, please share your grievance cell email id.

I got hard copy of my car policy from HDFC on 14.12.2016 which was done through policy bazaar, my car is Ford Figo 1.4 ZXI model where as in my policy you have written CHAVERLET, similarly engine No. chessis No. date of manufacture city name written is wrong. I requested several time in three month to rectify the same and issue fresh hard copy. But, till date I have not got it. once again I request you rectify my veh details correctly and...

Application ID: 40919219
My Name is Abhishek Kumar, I have taken help from Policy Bazaar for health insurance portability. Due to misguide of sales executive payment has been processed for a new one.
I want to cancel new policy & get amount refunded in my account.
Please help me and do the needful.

Existing Policy with Apollo munich health insurance
Want to port with Max bupa health insurance

At the time of renewal of my policy from royal sundaram (Done through agent) to kotak general insurance via policy bazaar system allowed me to select maximum ncb and did not state that any ownership change will not be applicable to choose higher ncb. Now due to this error my insurance is not getting approved for a claim. Have had several calls made to policy bazaar and every single time all executive whom i connected told me that higher ncb is applicable if i have had no claims so far processed which is been the case. Finally staff by name sagar pant explained that if you have had a ownership change i will be eligible for only 20% ncb for this renewal period. Sagar pant (Bpw03205) has ben helpful in sourcing help however has told that there cannot be any evidence retrieved from the data entry team on the insurance renewal form detailing a snap shot of what it reflected to me when filling the renewal form. I strongly claim that the online portal allowed to select the maximum ncb and did not detail on the policy towards ncb percentage. How could insurance portal allow customer to choose ncb if so shouldn't it automatically calculate the percentage on the 2 basic questionnaire required for ncb. Am completely not aware of ncb and only got to know when the kotak insurance staff advised me that my claim cannot proceed until this is corrected by the policy bazaar team and my claim goes through.

HI

I have purchased Medical Insurance Policy last month through Policy Bazaar(Max Bupa) from Mr. Utkarsh Kumar. I have received the Policy but as per the comminication received over the phone regadring passing on several benefits after 15 days free look period like - Rs 1000 Gift Voucher of Medicines from Apollo Hospital and secondly Health Card wherein our family would be getting free lifetime consultation free on Dental/Eye treatemnt. But After more than a month, that benefits have not been transferred to me and after approaching many times to Policy Bazaar, I am not getting any response from them.
Please treat this message as high priority else I will take severe action and take this message forward to high officials againt fraudulant case.

You may reach me @ [protected]

Thanks

On 27jan i have registered for a policy of 2 whealer insurance of mh04. Ec.4396 bt money got deducted (Rs. 853) bt didnt receive the policy yet so i request to revert ma money back n mail me on
[protected]@gmail.com
As from tht day i didnt apply for any insurance for ma bike
So i do request u to pay me ma cash back
Or u may call on [protected]
Mh.04. Ec.4396

I avail AEGON insurance from POLICYBAZAAR but it couln't succeeded.i asked for refund on 12-Jan but till now POLICYBAZAAR just saying its in process from insurer end.I confirmed from AEGON, i was shocked when they said my AMT already refunded to POLICYBAZAAR .Its means, POLICYBAZAAR is doing fraud with me, they hav taken my money and not refunding.

I have booked car insurance policy policybazaar.com for my car and got a successful mail fro [protected]@policybazaar.com, below are details.

My account is debited twice for Rs. 11299/- and Rs. 11076/-

Car Model TOYOTA INNOVA 2.5 G (DIESEL)
Car Registration No MH43V4022
MY Order No : 40408728
Insurer & Plan Name Bajaj Allianz (Standard)
Email Id [protected]@gmail.com
Proposal No. PB13PG0034376
Premium 11299/-

I did not receive any policy copy from policybazar.com and also no replies to the mails i have complaint regarding Refunnd on the extra Debit happened.

Please help.

Dear sir

I have purchaed Recently Term Insurance Plan via Policy Bazzar .Com. All Necessary documents submitted and have been acknlwdge by the Insurer, however still there is no news as when the policy will be issued.

Contacted several times to policy Bazzar but have not received sartisfatory response.

My Regaisted mobile no with policy Bazzar .com is [protected].
My Application no is OB06799191

I have purchased new health insurance of Apollo Munich Optima Restore. Paid premium Rs 28698 on 5th February 2017. Policy bazaar ref no 40197834, was assisted by sheetal pw 02170. No news from Apollo yet. After repeated calls to policy bazaar come to know that the form was not filled correctly by the representative and hence the delay. Absolutely unsatisfactory service. No one is accountable. Just keep on saying sorry for inconvenience caused.

I have Purchased Two wheeler Policy No 211200/31/2017/5848 before 4 days from policy bazar.com
but still I have not received hard copy at my address.

I also called the complaint helpline and they promised that will call me but I have not received after waiting more than 12 hours.

THIS IS VERY POOR SERVICE. and I am thinking to CANCEL THE POLICY with you guys and also post this to Social media.

Call me on [protected] or deliver hard copy of my insurance at
1000 GF housing board colony sector 39 behind unitech cyber park Gurgaon 122001.

Had bought an SBI Credit Card in month of October through paisabazaar which had an offer of 1500rs worth Flipkart voucher on sucessful processing. The card was issued in November 2016 and as per the T&C, i was to receive the voucher in 7 working days. However every week i have been following with them, but to no avail. They have been delaying it by saying you will get it in next month. its been 3 months still on my multiple attempts, they have again told me 3rd week of Feb. They are not ready to acknowedge or give anything in writing. Moreover, call reference number is also not provided.

Its a very unprofessional setup, customer is left wailing.

We enquired about term on policy bazar app but never requested for assistance.The agent aradhana called rigorously and misbehaved upon denied to purchase policy by myself.I want the company to take strict action and help such agents to learn some manner and give respect else we would uninstall this app.Agent Aradhana.Shame to policy bazaar team and company.

Rakesh Tarai
[protected]@gmail.com
Cell-[protected]

Application Id: 39270105
Policy: Bharti AXA Car Insurance policy

Booked policy on 15th Jan 2016.
I have still not received the policy.
Sales, Service &CRT team keeps on delaying and misinforming customers.

Long waiting times, long hold times but inaccurate information
CRT team breaks commitment everyday

Bharti AXA has no idea about my policy

PolicyBazaar should be sued for mental harassment

Ravi Malhotra is on indefinite leave.

Nobody responds to emails.

CRT team whatsapp number sends standard responses

Customer care number is useless