Policy Bazaar Complaints & Reviews

I have very bad experience on policy bazaar these guys r cheat, sales adviser r only for selling product no matter what, then u just call for the followup, they will ask u to call back, but back call never happened, matter is still pending, I purchased one policy but couldn't mention cng variant, then sale advisor asked me to buy new policy that will be canceled, I asked him to email me so that I can have proof, but as expected they cheat me n bought 2 policies worth 20k, got both policies by courier, no body is answering my call from my number but when I called from different number they picked up

I tried to book a bike insurance in policy bazar on 30 march 2017 all transaction completed through paytm from my side amount also debited from my account. But till now i not received any confirmation mail or successful web transaction confirmation from there end, number of times i called to them and they telling send a transaction proof to [protected]@policybazzar.com, but mail Delivery incomplete error from goolge, after telephonic conversation there are telling, we will respond in a hour but for ever time, till now i not received any mail or messages form there end. From paytm i have recived one mail "Your bank just confirmed a successful payment of Rs.1309.5 on Paytm against Order ID PB736843T231567. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries." But Policy bazzar not responding.

I had bought a car insurance policy from BhartiAXA through Policy Bazaar. My car was surveyed within a day, and it was rejected without giving any reason. I tried reaching them to understand the reason of rejection, but not getting any updates. My Order No was 42501604. Would recommend not to buy anything through them. Would suggest to reach out to company directly.

I planned to invest in Term insurance and avail tax benefit from this in Current Financial year. I asked about the same from Tarun (an employee from the same sector). He confirmed me that he will be able to generate soft copy for the same.
And now I am trying to reach him, he is unable.
I have dropped multiple emails to resolve this issue but no one responded from their Team.

I can be reached at [protected].

I have purchased a online health policy from policy bazar company on[protected], of following details
proposal no-[protected]
insurer & plan name- Aditya Birla(Activ Health Enhance)
Premium paid-Rs.-14, 091.00
Policy bazaar reference no[protected]
mobile [protected]
email-dr.[protected]@gmail.com
sir, i have paid my hard earned money to buy this policy, but after seding so many email to [protected]@policybazaar.com, customercare.[protected]@adityabirla.com, andf even after many talk on the no-[protected].they did not send any detail of policy.it is harassment and mental agony to me .kindly look in my matter and refund my money back

Sir, it is to state that I have entered in a deal to purchase term policy of TATA AIA from policy bazaar. Accordingly, all the concerned documents along have submitted and also paid the premium amount of 10, 381, even medical also done. But after some days got a mail that your proposal has been declined. now i have been requesting with the policy bazaar for more than one month to refund my premium amount but they have not been doing any thing. Once they have said that please check your credit card statement refund amount has been already given. But so far I did not have received the amount.
Therefore, requesting you to kindly interven the issue and get it resolved on priority basis.
Regards,
CA. Modassar Akhtar

I did my policy along with my family for travel to France Netherlands and Belgium. I paid premium as per my requirement based on number of countries visiting but when I got my policy through mail it mentioned only one country as Belgium. Other two countries missing.

Now nobody bothers to correct it when I have liitle time to apply for visa for travel.
Kindly solve this problem immediately otherwise keep the money to feed your monkeys free of cost.

And please don't cheat on such a large scale of the people's hard earned money.

Will advice people to not to use this site at any cost in your interest.

Ref. id :39598235
Application No : B[protected]

Immediate Action Required for the pro-longed issue

With the utmost sadness and frustation I want to express the pathatic treatment being done

with me by the Policy bazar and Apollo Munich. The story begin in jan 2017 when I bought

the policy for my parent so that any financial urgency can be met.
But who knew I had to apply for the cancellation udue to clauses explained to me were

missing in the policy.
Since then I have done uncounted follow up wasting my usesful energyand that for my own

money.Each time they asked me for a new document for e.g cancelled check, adhaar card, forms

etc. After providing the pleothra of information to them I have not stil received my money.
And to my surprise I got to know they have delivered the check and when I enquired basis

the information they provided it has been delivered to the wrong address .

Mention below are details shared with me on email

Consignment number : EH[protected]IN
Courier Company : Speed Post
Status : Delivered

Either it is wrong consignment number or they have used the wrong address.

It has been more than 45 days now and from this you can measure the quality of their

service and how much honestly they worry about customer..amazing work isn't

I shall make sure to make aware the highest number of masses about my struggle

Certificate of Insurance and Policy No.

VPB[protected]

1. I was offered IDV of 4.13 lac
2. After payment, policy shows IDV of 3.76 lac
3. Please cancel policy and refund or make changes in policy
4. Before buying, you have been pestering me with calls and emails. And now that you have cheated me, it is impossible to contact you guys. Pathetic

Hi,
I have received a call from Mr. Dilip(Personnel of Policy Bazaar) for logging in Term Insurance. He outlined that Medical Test will be done for outside Indian for NRI's. The said service is available only with HDFC and ICICI. I had a chat with HDFC and confirmed that medical test would done only in India. However couldn't confirm with ICICI. Mr Dilip has told me to take term insurance with ICICI and tests would be conducted outside also. I have registered for Term Insurance with ICICI and later found out that ICICI will not support for Medical test outside India. I have raised multiple complaints with Policy bazaar but couldn't get a response. Policy bazaar is just is cheating customer with their false information.

I bought a 2 wheeler policy - HDFC ergo, providing accurate details and because of their mistakes, they have entered incorrect details of the vehicle owner on the policy document making it useless for us and they are not ready to rectify it nor we are getting any callbacks from them. It's more than 3 months now. Never their toll free number gets connected nor emails are being responded. When buying policy required details where given to them.

I checked out for policy online on policybazaar for a family floater plan.
I got my compliments on call but when asking to provide few details on email no reply from long time.
Got confirmation for only one query from Mr. Sanjay Gangola out of few and still awaiting for others
I have been e-mailing to Mr.Sanjya Gangola from long time but didn't received any reply.

If before sales response is such than how would be after sales response.

It has been more than 2 months since i have raised this concern with policy baazar team as "..How long does it take to get the policy corrected in my name as per RC copy provided".

Every time i contact CRT team they are keeping me on hold for a long time and disconnecting the call.. This is ridiculous..

This is not a right way to treat the customer.

Dear sir/maam,
This is to bring your notice that after 1.5 months kotak general insurance increased the additional premium of rs. 842/- in my bill.
When i had applied for car insurance, kotak just asked me that i have claimed any amount in my previous insurer, i had mentioned in last year duration no claimed from my last insurer.
But after 1.5 months kotak sent me the letter that i am not entitle for 50 % ncb due to last year claimed from previous insurer.
When i had confirmed from tata (Previous insurer) and shared the same info with kotak that i have not claimed any claim amount from tata, requested to provide me 50% ncb.
Then kotak changed the statement and sent a mail that from my previous insurer i was entitle for 25% ncb so i have to pay rs 842/- immediately.
Note - my point is when i had shared the all details and i had compared the premium amount of all the car insurance companies, kotak provided me the best deal in policy bazar that's why i have applied for kotak general insurance but after 1.5 month kotak increased premium amount and hold my policy.
Because they also knew that my last policy has been expired on 14.12.16 and for renewal i dont have another option.
O i am feeling cheated and login the complaint on consumer forum, please share your grievance cell email id.

I got hard copy of my car policy from HDFC on 14.12.2016 which was done through policy bazaar, my car is Ford Figo 1.4 ZXI model where as in my policy you have written CHAVERLET, similarly engine No. chessis No. date of manufacture city name written is wrong. I requested several time in three month to rectify the same and issue fresh hard copy. But, till date I have not got it. once again I request you rectify my veh details correctly and re issue my policy immediately. it is your clerical mistake (copy and Paste). while filling up of renewal form, I filled correctly on with out inspection clause. then, now why inspection is needed for making correction?? I sent scanned copy my car RC book also. I was waited for three days for inspection of my car on HDFC call date on 20.02.2016 but no one has come for inspection. now I don't have time to present during your next inspection so, I request you it is your mistake and issue rectified copy of policy.

Application ID: 40919219
My Name is Abhishek Kumar, I have taken help from Policy Bazaar for health insurance portability. Due to misguide of sales executive payment has been processed for a new one.
I want to cancel new policy & get amount refunded in my account.
Please help me and do the needful.

Existing Policy with Apollo munich health insurance
Want to port with Max bupa health insurance

At the time of renewal of my policy from royal sundaram (Done through agent) to kotak general insurance via policy bazaar system allowed me to select maximum ncb and did not state that any ownership change will not be applicable to choose higher ncb. Now due to this error my insurance is not getting approved for a claim. Have had several calls made to policy bazaar and every single time all executive whom i connected told me that higher ncb is applicable if i have had no claims so far processed which is been the case. Finally staff by name sagar pant explained that if you have had a ownership change i will be eligible for only 20% ncb for this renewal period. Sagar pant (Bpw03205) has ben helpful in sourcing help however has told that there cannot be any evidence retrieved from the data entry team on the insurance renewal form detailing a snap shot of what it reflected to me when filling the renewal form. I strongly claim that the online portal allowed to select the maximum ncb and did not detail on the policy towards ncb percentage. How could insurance portal allow customer to choose ncb if so shouldn't it automatically calculate the percentage on the 2 basic questionnaire required for ncb. Am completely not aware of ncb and only got to know when the kotak insurance staff advised me that my claim cannot proceed until this is corrected by the policy bazaar team and my claim goes through.

HI

I have purchased Medical Insurance Policy last month through Policy Bazaar(Max Bupa) from Mr. Utkarsh Kumar. I have received the Policy but as per the comminication received over the phone regadring passing on several benefits after 15 days free look period like - Rs 1000 Gift Voucher of Medicines from Apollo Hospital and secondly Health Card wherein our family would be getting free lifetime consultation free on Dental/Eye treatemnt. But After more than a month, that benefits have not been transferred to me and after approaching many times to Policy Bazaar, I am not getting any response from them.
Please treat this message as high priority else I will take severe action and take this message forward to high officials againt fraudulant case.

You may reach me @ [protected]

Thanks

On 27jan i have registered for a policy of 2 whealer insurance of mh04. Ec.4396 bt money got deducted (Rs. 853) bt didnt receive the policy yet so i request to revert ma money back n mail me on
[protected]@gmail.com
As from tht day i didnt apply for any insurance for ma bike
So i do request u to pay me ma cash back
Or u may call on [protected]
Mh.04. Ec.4396

I avail AEGON insurance from POLICYBAZAAR but it couln't succeeded.i asked for refund on 12-Jan but till now POLICYBAZAAR just saying its in process from insurer end.I confirmed from AEGON, i was shocked when they said my AMT already refunded to POLICYBAZAAR .Its means, POLICYBAZAAR is doing fraud with me, they hav taken my money and not refunding.