Policy Bazaar Complaints & Reviews

I have purchase a insurance with policy bazzar from SBI general insurance. Policy created and my name is wrong. I have requested for name change. I have waited for 1 month no updation happened. Everyone i have contacted asked me to wait for 5 days couple of days 1 week etc... Then i request for cancellation and refund my money. But for that also same story. Till now my money is not refunded. Please don't buy any insurance from policy bazzar. They are cheating. Simply they will speak with us ask for apologies and ask to wait for sometime. Then again and again same will happen nothing will resolve. Please please don't trust them.

Hello,

a few weeks back I enquired about a few policies from Policy bazaar.

After that, I am receiving countless calls from their executives at every odd time of the day. Even on Sundays!

I DO NOT want to receive any calls at all. This is hightly unprofessional! I WOULD NEVER take a policy from you guys or enquire about anything in the future. You get a number and start harrassing people. Highly unethical!

Most of the times, when I pick up a call, they just ask me my name and disconnect. I don't know for what reason do they disconnect. If this is a scam or what!

The calls are from different numbers in Gurugram, India and I cannot even block all of them. This is NOT how you make customers!

Some of the numers are:

+[protected]
+[protected]
+[protected]
+[protected].. and so on..

Please stop harrassing me!

I give my car for accidental insurance After completed work I pay for that and file claim for that, after that they told your in seven days your claim amount deposited in your account, but after seven days they told me your name not match with insurance ID, for that I talk with policy bazzar but they not resolve this issue after 10 days. and my claim amount was stuck.

policy No. PBC59730

Please resolve this issue.

I checked details on line and then a customer care executive (Ashutosh) called me and explained the details of a policy to me. I told him clearly that right now i am exploring the options and will not buy policy immediately.
He called me after a couple of days today i.e. Sunday March 13 and asked me again about why i am not buying it. I repeated that i will purchase it after few days probably next month. But he insisted to which i said no. He rudely said something and then disconnected the phone just like that. This kind of behaviour is not expected. When you want a customer to come onboard you talk in a good way but when you feel that it may get delayed or may not come then you suddenly turn rude. I will definitely NOT buy my policy from Policy Bazaar now. You have lost a potential customer and will also earn their bad word of mouth for references. Thanks JB singh [protected]

I have booked term insurance plan of MAX Life with policy bazaar application no[protected] & Max Life Application No:[protected] and at the time of booking the policy Max life application was allowing me to proceed with the pin code 401501 but after the payment and proposal form I am getting calls and your executives are saying that this policy can't be proceed because of pin code as it is not listed but its listed on the website then only i was able to make payment and my medical was also done few days back.

I got the same call yesterday and today that it cant be issued as well as medical cannot be done, but today your representative stated that policy cant be issued to my pin code but medical can be done to other pin codes.

Now to add to my misery the advisors who were available for the whole process until payment, have stopped picking up the calls.

Also a few days back I called the Max Life team and told them my pin code to the representative and was told that I am eligible for the policy. I have a recording of the same.

Regardless of the fact, why was I able to go forward with my application with the same pin code and complete the payment which now policy bazaar has issues with.

Also the refund of the amount for my policy has not been initiated by the policy bazaar since 28th of feb'22. Policy bazaar wants me to cancel my policy and put up a mail regarding it, instead of them cancelling the same as they don't find my documents in order and refund the premium paid.

EITHER I WANT MY POLICY OR I WANT A FULL REFUND OF THE AMOUNT PAID

Still my motor insurance policy no 3362/02230426/000/00 as i received policy copy on 4th and still not updated in chola and because of that i could not able to claim my insurance as my car windshield was broken.
hence i request to pls talk to chola insurance team and do it as the earliest.

Reference ID:[protected]
I, Sivaraman ganapathy had a proposal for term insurance. I paid 1 st monthly premium and also auto debit marked in my account. Later I withdrew my proposal and got refund. But the lien marked in my account not revoked from past 1 month. Kindly advise to revoke the lien marked in my account.

The company was not able to provide the policy on time and after asking for the refund also they are delaying the dates and not giving any proper resolution on the refund amount.

Hi Team,

I am having Health Companion Variant 2 policy with Niva Bupa formally known as Max Bupa from past 3 years for my parents. This policy is purchased from Policy Bazaar

Policy number: [protected]

There is one minor surgery is going to happen on 03/03/2022 for my father in his hand in Manipal Hospital, Whitefield, I have contacted Niva Bupa for cashless claim but from morning to till evening...

One guy has call me to provide the information about some policy. He was not polite to me. He didn't use good language
His phn. No.[protected]

Today, 22 Feb, 2022. I have bought an insurance for a bike. During the payment the payment got cancel. I have to done it again. But the amount in Rs 828.00 has been deducted two times. So, the Policy Bazaar should have return i.e refund my amount which was incomplete transaction. The ref. no is[protected]. Time: 8:30 am. merchant upi id is policybazaar.[protected]@hdfcbank.

Thank you.
Hail Hydra

I have purchased a health insurance policy from policy bazar. But it got rejected from the policy provider. But now my amount is not been refunded. Policy number: P/NO/288803/[protected]

Dear sir,
I was done my policy in 16 feb 2022, vehicle no MH05R6423 and i was asking ur executive(mr.jagdish sir) in which time the policy is active in m-vahan portal because my vehicle passing date is 19 feb 2022 n i was booked a special date because till 14 April not date available he was told me ur policy will update minimum next 24 hrs n maximum 48hrs and still policy is not update..
Please try to understand n update my police online..

I had opted for Health Insurance from PolicyBazaar for Senior Citizen category on 23rd Jan 2022. The Provider was Neva Bupa and intermediary was Shopse.

The official named as Jaiprakash convinced me to take a consumer loan without giving the downsides of such transaction.
Instead he gave a false promise that the autodebit can be reverted within 14 days.

After few days the health insurance was cancelled giving reason of pre-existing disease. However the Cardless EMI Ecom loan was not cancelled.

Now ICICI bank is not allowing to cancel the auto debit from my account. While the merchant is not refunding the payment done.

I have wasted many days running from pillar to post to cancel the auto debit but it does not work. Policy Bazaar is not helping in this regard.

Policy Bazaar is fraud company and it gives false promises and it can be dangerous for your life savings

As soon as possible refund my money

Maine bike insurance banwane the but payment successful ho giya tha lekin insurance nahi hua hai.avi mera amount refund nahi karta hai so please help me

I have reached policy bazaar website to take a term policy. The details are given below:
Application number OP00444247.
Insurer: ICICI iPRU
Plan Name: ICICI iProtect Smart
Sum Assured: ₹10000000
payment of ₹9751 done 6th feb 2022

Issue was im unable proceed to fill proposal form due to auto debit option. I have raised complaint to policy bazzar customer care as well i sent email...

Dear Team,

There is a telecaller Rahul who calls me inspite of saying not to to renew the policy. This is getting very hyper as he keeps on calling morning afternoon and evening. I have tried to ignore but he's very persistent and keeps on disturbing. Pls help

I bought Max Life Term Plan through Policy Bazaar on 25th January. I made the payment of Rs 33, 977 on the same day as Policy premium. PB representative Mr. Rishabh told me that Policy will be issued within 4 working days after completing all the processes including Medical test. Medical test was done on 26th January. After that I waited for about 1 week but there was no update from PB. I started following up with the PB team over phone to know the status of the policy but every time they told me that it is under review. No one provided me proper reason for the day. Finally on 5th February, I got hold of some senior person Mr. Sujeet and he said that my policy is declined and I will get refund in 3-4 working days. I sent email for refund on the same day. In this week, I sent couple of emails and talked to multiple people but still no one had an update. Every time they promised that I will get a call back but I never got a call. Finally today, I got hold of Mr. Sujeet and he finally responded to my email which was sent on 5th February but there is no firm time given on when I will be getting the refund.

I had made SBI General Insurance from the policy bazaar in 05/2021. Insurance has not been updated in M-privahan yet. 2 months have passed since the policy of main compliant registered in Policybazaar. The issues have not been resolved yet. When i call to DBI General insurance company they ask The insurance is not valid. Then i call the Policybazaar again, they will cut off the call. It will be done in a week. The third month of such talk has started. The issue has not been resolved yet.