Policy Bazaar Complaints & Reviews

Dear sir/madam,

We had made a payment and booked a policy of bike no. Br-53b-8395 wide payment ref. No.[protected]Ticket id - pb[protected] on 03 aug.2018 but till now we have not received policy of the same. When we try to call customer care toll free no. [protected] then phone do not connect to customer executive.

Please help me out.

Regards
Sabir ali

I tried to renew my car insurance online via pb and amount got debited. Since it was a failed transaction the pb agent forced me to pay for another policy by making me believe that first amount will be refunded. But after purchasing second insurance i got email that my first payment also is success. Then i raised a complaint to get refund of second policy and for that pb replied that i need to submit adhar card, pan number and an admin amount would be deducted while doing refund. Is this justice? Due to their mistake i paid twice and now they are deducting money while refunding? Why they need my adhar and pan for refund purpose? Is it a fraud company?

Kotak was first policy for which payment got failed first and later it got processed. I want to maintain that policy
Policy / certificate no: pbw/[protected]

Future generali was second policy which i purchased after advice from pb agent which i want to cancel and get refund

Policy / certificate no:2018-pba27055 - fpv. This i want to cancell

I have applied a term insurance through policy bazar. It was told me the processing will take 10 days, but it didn’t happen. On regular follow up the agent (Gagan and few others) keep on saying that it is under writing.. Blah blah, all positive assurance. Suddenly i got an email after 1 month that my application got cancelled on my request.. Which is baseless.. Now i m trying to reach policybazaar and those agents but noone responding. This is really frstuating. The worst service i hv ever experienced and the agents will give all the false assurance to get the policy done.

Hi, myself sourav tried to renew my 2 wheeler insurance today & at time of payment it displayed a failure message. But the amount is deducted from my bank account and they told us that successful transaction is showing to their system.
Therefore i would request you to do the needful about this matter. I'm sending the failure message as attachment.

Sourav maulik
Sourav. [protected]@yahoo.com

Hi,

I want to make complaint about my premium i made payment for a policy after making payment policy bazar executive sending mail stating premium has increased by 20percent so have to pay more which is has not been told to me before i asked executive n number of times but any hidden charges or any extra payment he clearly mentioned no not at all.
So i have made payment for it now sending mail stating have to pay extra for which i am not agreed and i am not going to pay i want to be issued my policy or else i have to take step ahead to make complaint

I have never seen such a worst website ever in my life. I log into the website to invest in sip and where ever i click it opens new tab of advertisement. This is really frustrating. This is the worst worst website i have ever seen.

I will ask akshay kumar as well to consider this, why are you being a brand ambassador of such a frustrating company whose major business and revenue generation motive is to earn from google ads, rather than serving people their best services.

I had canceled my policy on 12 the july and yet not got any refund of my amount of 25k as i am not getting any help for processing the documentation. I don't want to go with porting my policy.
Please let me know by when my refund will be processed.

Hi! Your request pb59759061 has been received. Our service agent will get back to you within 24 hours. Team policybazaar from mail - noreply. [protected]@policybazaar.com

I have been getting disturbed a lot by policybazar agents with calls and messages. Daily i am getting messges and calls and i had requested them not to disturb. But today one more executige called me and talked all rubbish with me and he told he will keep on calling me and says i can't do anything and asked me even go to consumer forum. I am really getting mentally disturbed. I request concerned to take appropriate action against the company and the person who tortured me today by threatening me of calling often

I’m really fed up of calling you guys. Its been 5-6 days now with no response except that ull get a call back
Shagun, farhan, god knows who all...

Please can someone call me urgently else im going to take you guys legal...

Dear team

I have tried to contact you all since 6 days now with no response. Everytime u call, u get to hear that we will arrange a call back. Does it take 6 days to call back??

When it is time for new policy, we get super service and 10 calls. This is my last mail with final warning wlse im going to go legal and also publish in paper.

I have a mail from your team that that my policy is rejected, its been a month now our refund is not processed. I want to know the status immediately..
Name - mahesh sukheja
Reference[protected]

Second, pooja sukheja policy was paid and promised for gold and we have recieved silver policy. We r waiting for the new updated policy copy.

I have spoken to mr farhan who said he is manager, i have called for hjm 5 times now...

Please revert urgently on my number and not registered number because thats not working
[protected] call on this number only

Applied for a car insurance on 2nd mar, 2018 with policy bazaar team and a payment of rs 12391 was charged. Car inspection was carried out through an app provided by their team. Once the inspection was over the underwriter rejected the insurance application. Ideally refund was to be credited in my account of rs 12391 within 14 working days. Post 14 working days when enquired with policy bazaar it was told refund already done. I need to cross check with my bank. They provided an utr kkbk[protected] dated[protected]. I checked with my bank for the same utr but as per them no refund was initiated.
Policybazaar (Ref. Id:[protected] has been provided. Kindly resolve as its more than 2 months

Hi

My name is kinshuk garg and i have made a payment of 17000 to policy bazar for issuance of health policy on 18th july till date no policy has been issued to me even after my medicals have been done. I have not received any payment receipt for this and is now tired of doing follow ups. After speaking with their
Ad visor shresta it appears to be an issue with their system as they are now asking for payments message from bank looks like my money s gone and forget about policy

Hi

I have enrolled the policy([protected]-New India Assurance) on through Policybazaar on 27-5-18, but I have neither received the policy copy nor got the refund.

I am fed up trying to reach your customer care too. I am surprised to see that, policy bazaar is still using the customer fund even after 55days. If i will not get my money on or before 25-7-18, i will have to go for the legal option.

Sorry to use your service. I will never use it again.

I was asked to complete all the details on the Registration process on 19.7.18 in the SALES POINT and was allotted the Registration no. ADCD17637.
After submission of all my all personal and Bank details with upload of the KYC documents - PAN, AADHAR, Cancelled Cheque my code is not showing the option "Buy Now" in the Sales Point App.
I want to deactivate it now as now I am told to deposit activation fee which was not told earlier before the submission of my all the documents.
Therefore, please cancel my Registration and deactivate use of any of my credentials/ informaiontion by any of your Agents or you for which you will be held responsible for leakage of my personal information. Kindly confirm by mail.

Respected Sir/Madam,

I have purchased a Religare Health Care insurance from Policy Bazaar and the sales agent of policy bazaar has told me that they will provide IHO membership card and Rs.4000 consultation vouchers.

Please find below details of health policy.
Policy No: 12407797
Booking ID: 67154616
Name: Ayus Bawri
Mb: [protected]
Date of booking: 27-APR-2018
Premium: Rs.9442

Its been more than 2.5 months and i have still not received the IHO membership card & consultation vouchers. Please find attached mail communication for your reference.

After continuous followup, then in this month they told me that they have dispatched the card via FLYMYPARCEL courier having shipment no as [protected], and when i enquired about the shipment through FLYMYPARCEL (Courier company) they told that the CITY mentioned in the courier is DELHI instead of PUNE.
My correct address is already updated in Religare Policy, but it seems they have mistakenly sent it to the incorrect address.

I am continuously following up with Policy Bazaar, but i still haven't received any concrete information.

Request your kind help in investigating and resolving this issue.

Thanks,
Ayus Bawri
[protected]

I am searching for invested policy for the first time and choose policy bazaar thinking about their words that they are advisers and not agents. They have recommended me SBi policy which has growth of 23% last year i am paying from last 9 months my value decreases and i have opted 10 years policy they have given 20 years policy. i have also purchased CIgna ttk health insurance, but as per them i have paid 3 years policy but now i need to add my wife in the policy, but i cant do taht bcz as per the policy i have to wait next premium payment date which is almost 2 and 1/2 years. I have discussed so many times but they are telling we will get you after 24 hrs with concern team but nothing happens.These peoples are only money makers and cheaters like other agents don't choose any thing from policy bazaar

I am policy bazaar customer for the PAST FOUR YEARS. I have taken 3 two wheeler policy & 2 car policy. Recently i meet with an car accident, i have followed all the procedure set by them & submitted all the required documents. But still have not received my claim amount. Reply from policy bazaar that we sent all the documents to united india insurance & they have to settle it. AFTER 90 DAYS there is no reply from policy bazaar. What is the ROLE OF POLICY BAZAAR IN TERMS OF CLAIMS, , , , , please mention ... United india policy through policy bazaar number is[protected].

Dear Concern
First time I deal with policy bazar for my car insurance policy but its very bad experience with your company.At the time of giving policy agent insured me that you have to pay only Rs1000 before during the time of claim but all the commitments fake .On dated 9july 2018 I was go the toyota for claim settelment but the executive of toyota said that you have to pay all the amount after that your money will credit in yiur account.After that i call to the customer care but there os no support from ur agents.I think policy bazar is a good in service but its immensly bad service.Now tell me i[censored] provide this kind of service no body will take policy from online.let me know how much time amount will credit in my account .
Regards
Vikas Chauhan

I had already given payment for Hdfc cancer care on 6 july but my form is pending till 10 july.Agent- Kiran emp code -PW06600 She didnt take any follow up for my policy, she called me many times for payment but after payment she didnot take any follow up neither she called me nor she helped me for form filling while i called her daily for it, So poor performance by her, I am not satisfy by her performance, i.e mentally harrasment, pls check and verify & take necessary action as possible.

Regards
Surya prakash singh

I had wanted to take a term insurance and paid the amount but later I decided not to, never did the miledicals or any policybwas made but the amount is not refunded since.last 9 months.horrible experience, no business ethics. This is why we are not world class companies.Can this be considered and amount refunded asap.The reference number is 51932176.

My name is sachin chauhan. I bought apollo munich policy for my mother on 4 th june. The sales guy was continuously calling me literally forcing me to make payment despite telling him that i will make payment in one or two days.

I made the payment as he was regularly calling me with expectation that policy will be issued in one week time.

I am waiting for more than three weeks now however till date i have not received appointment call. I have been continuously writing them but no one is taking the matter seriously. Every alternate day executive calls me, apologies and assures me that the issue is top priority and i will personally get this closed in one week.

Policy bazaar only believe in selling policies and post that they have no value of the customer. This is 3rd time that i have bought something from them and it has been a struggle always. I request you to please issue policy this time and i promise you that i will never bother you again by purchasing product from u.

People can read this... I just want to suggest them with my experience not to buy any product from policy bazaar. I have not seen worst company than this.