Policy Bazaar Complaints & Reviews

I purchased this policy from policybazar.com and they had not informed abou me any kind of video inspection to be done by insurance company, i met with accident during the policy tenure and i paid the full amount as raised byy dealers for my car. Their inspection incharge came to the deliver addrerss and make an accident report and submit to the company. After waiting of a month i received a mail only that they require previous policy document and then only they will process this claim.in this regards i provided the same to them but after waitjng of approx one month i did not get response. During this time period i visit thier branch office located in sonipat, haryana 3-4 times but eveytime they said it is an online policy and we will do nothing for this. After approching to thier branch manager i got a response that they can only provide contact address and telephone number of the customer care, do your efforts we will not help any more. I called on customer care to track the status but not able to found anything with them. At last i wrote a compalint to the mail id provided on their website and get to know from the replies received that they dont have video of my car in their database. Neither the policy seller informed me about this neither the insurer infromed about pending status. At the time of raising claim it shows to me they dont have video and they will not process the claim, at this point of time if my policy status is not yet completed then how they have the right to keep my money in thier account for so long without informing to me. So i want refund of my amount with interest and the amount i spend on my car for making it good condiditon. Asi have in faith that the my car is insured by the insurer and in actual it was not. They never contacted me on my phone number provided to them. As i m not aware how to use mail id and with the help of other i m raising this complaint.

Dear sir,

The claim for my vehicle with
Policy no: s8648832
Policy type: private car comprehensive cover
Registration no: jk02bn 8179
Make: mahindra tuv 300
Chassis/ engine no: l39447/ 223628

Has been rejected on the plea that the claim had already been taken
Earler, which was not mentioned while filling the policy.
This is to bring to your notice that i had filled the form online and
Was not aware tht glass breakage was taken under insurance, which my
Wife did.

And now, when u have rejected the claim, what is the way out, with
The policy, which shows that no claim can be taken on your policy,
Just bcoz someone forget to fill rs 4000 extra.

Please guide us in this scenario. What to do?
N what use is this policy for us now?
If the policy was filled online, it should have contacted the mahindra
Site, if any claim of rs 8000 has been taken, which i was not aware
Of, which was done by my wife. I filled it online from my office.

Please guide

Dear sir,
I regularly visit your site to know about term insurance plan. Last i visited 15th of this month. After that mr yeswant kumar (Title not remenber) called dated 16th of this month in first half. I talked him very politely to know what i have not aware. But they said to me - aap kitna padhe ho, kish language mai samajana chahate ho.
Is it the way to talk with customer?
I was very shocked to listen these language from salesperson. I never listen this type of language from any company by salesperson.

I also said to you kindly check voice recording of conversation after that you judge i am wrong or right.

My registered mobile no is [protected].

I hope you will take action.

Regards

Sanjay kumar.

Hi concern,

This mail is in regard to my car insurance policy[protected] which i bought from policy bazaar.com on 27th april 2018. However policy got rejected at their end and i was told that i will get my refund in my account within 7 working days. It's been 3 weeks now and i am getting the response from their team that i will get the amount in next 2-3 days. After repeated calls and mails their response is same and i did'nt got any amount till date. Request your kind intervene and support to resolve the issue with policybazaar.com. And also let me know the way forward to register a complain with you against policybazaar.com.

Regards,
Yashveer singh

I took policy by paying online on 8th of may 2018, the money was deducted and they never sent policy and everyday giving different email address and phone number and promises that it will be given in 24 hours. I am yet to receive the policy. I sincerely request people to buy directly from insurance companies thought they may charge you 500 ra extra atleast you will have policy. Now my car policy has expired and no policy and no response from policy bazaar. Harassment of high level is what i received by paying 5200 rupees and nothing else.

Travel policy was taken for parents. Very upset with how this was handled.. Or rather not handled. 1st complaint policy was issued in wrong name. Kunwar was handling this. After this your company had no idea about the pre existing diseases that were selected during taking policy. Emails after emails were sent by me. No reply from [protected]@policybazaar.com. Travel is over. Thankfully i did not have to use the insurance.. As god only knows what i would have to go through.
We travel a lot. And this was the first and last time i chose your insurance.
If a company cant handle issuing policy the right way... What will be the situation when there is an actual claim to be submitted.

I have made a inline payment to star health through policy bazaar on 7th may 2018 of rs.26, 618, the payment was deducted from my bank account but the said amount was not credited in the account of star health. Agent named wasim nisar mir is not picking up the phone now, thus, i am not getting the actual status of my payment.

Request you to please resolve the issued asap and take stringent steps towards policy bazaar.

My self inderjit singh saini residing in city paonta sahib, district sirmour, himachal pradesh.
Intially i applied for term insurance with max (No.[protected]. While filling the form by mistake i put the city as chandigarh. I requested policy bazar customer care team to get my city change. They told paonta sahib is not coming in the list but sirmour is there. Accordingly i proceeded the policy with payment and even medical.
I recieved many message regarding mismatch of my address, every time i told that please update my address as per my aadhar card only which i shared number of times on max whatsapp number.
One day i recieved message since your city is not appearing in the list of max, so your policy has forwarded for cancellation.
But till date i haven't recieved any update.
Than i applied term insurance from hdfc[protected] and payment done for 3 months in advance.
Still i am not able to get proper status whether first policy is cancelled or not.
No amount has been reversed to my account.
Its going to be more than one month struggling to get term insurance even after making payment.

Request to please help me.
Inderjit singh saini
[protected]

I am writing this to address a very serious issue and wrongful information being provided by policy Bazaar to me just to sale the policy.

I purchased a family health insurance policy of Apollo Munich Optima Restore through the Policy Bazaar on 10th March 2017. At the time of purchase, I was offered 6500 Rs vouchers(800 Rs hard voucher * 8) from the policybazaar and I would get that within 15 days and hard copy of the policy in 7 to 10 days.

I received hard copy of the policy kit after 35 days that's again after multiple follow-up. It's been two months and am yet to get the vouchers and it's been almost 2 months.

I had followed up multiple times and each time I heard different excuses being given to me without a concrete resolution to the issue. Every time sales person was telling me that they would get the recording and call me next day but never they came up with the recording. It has been really frustrating so far as I never get promised callback nor there is any authority showing responsibility.

When I asked to cancel the policy then again, they used to say to me that they will deduct 25% of the amount. It's clearly their fault and they are just dragging this just to buy the time.
As per the norm, any one can cancel the policy within 15 days after receiving the policy kit. They clearly cheated with me by providing wrongful information.

PolicyBazaar is just one of the fraud company. This is not happened only with me as I read many bad reviews on mouthshut. It's a serious issue on various counts under the consumer protection act. Kindly help.

Thanks,
Jigisha Desai
jigisha.[protected]@gmail.com
+91 [protected]

I have taken car policy of national insurance policy no is[protected] through the policy bazaar .when I call on toll free numbers, customer service representative attend the call and told status will be given to you in 48 hour I have contacted him 20 to 25 times but not money found nor status . All process of claim is completed by surveyer his name is Navneet sukhaniya still rembursement is pending I hope claim team will help. my resistered mob no is [protected]

Had purchased policy on 13 April, 2018 from policy bazar.From that I had experience that policybazar, Just cheating customer by proving wrong values on website...
While purchasing policy it show Vehicle IDV = 37, 231/- RS for 1st year and same amount is mentioned in mail from policybazaar...But in policy document it shows 31, 912 /-RS .The copy of same it posted along with this
Since from month I am trying to resolve it from...

I had done my car insurance throw policybazaar.com and after that i received my policy in 7days but i supposed to change my name in the policy so i requested them and thy told me that physical inspection has to be done it took 5 more days all procedure's are done. After that only drama started they are not able to change the name still i am waiting already 4 months done. No development they are still asking me to wait.

Please find the email sent to Anjla Dhir to understand the issue in detail:

"Hi Anjla/team,

Hope you are doing great.

I was an expecting an Reply by now, since it hasn't, i am sending the details again.

I wanted to bring the following under your kind attention:

1. I made the payment of 14584 from SBI bank(26th April at around 4 PM) using net bnaking for the following vehicle:

Tata Xenon : Pb 12 T 6511

2. The transaction was successful and still it was not reflecting on your end.

3. I shared the screenshot of the message and my statement as a proof on Mobile # [protected] and will be attached to this email as well.

4. The Policy of my car will expire tonight and Tharamender and Ashutosh(was intoruduced to me as a floor Supervisor) are saying that, we will refund for money in 7 days and you buy another policy.

5. I don't have sufficient funds to buy another and all of the senior executives involved are very rude and unprofessional, naming Tharamender, Inder and Ashutosh.

6. The current policy will expire tonight and would really appreciate your involvement on this matter.

My Reg Mobile # on policybazaar.com: [protected], [protected]

7. I faced the similar issue in the past and wasted my 25-30 hours over the call to get the policy documents.

details: Honda City Diesel : Pb12 y 3689 : HDFCERGO.

8. I cannot wait for 7 days to get the money refunded as my Vehicle stands uninsured.

Kindly escalate this to the highest or else i will initiate a legal proceedings towards policybazaar.com and lodge complaint in the bureau.

My car is not insured and the payment got debited on 26th April and since then I have sent the payment details 4 times.

Kindly escalate this to the highest or else I will initiate a legal proceedings towards policybazaar.com and lodge complaint in the bureau.

I hope this is the last time I am explaining this in detail and get the issue at hand addressed. Attached are the payment details, which includes the transaction ID as well. I have already sent these 4 times and do not wish to keep going like this.

I have paid for your services and I am getting nothing but stress back. I have been promised a call back and have received none. Bank details regarding transaction has been attached. So check this at your end and have this sorted. If that is not done, I shall be forced to approach the, IRDA, consumer redresal court for further proceedings and this email will be followed by the LEGAL NOTICE from my Lawyer.

I do not expect such a behaviour from a company like yours and moreover such a rude and insulting behavior from your seniors, naming Tharamender, Inder and Ashutosh.

My car is not insured at the moment and I will held "policybazaar" responsible, and as per the Motor Act, if anything happens . I have already spoken to the my bank and they have confirmed that the payment was successful."

I have purchased term policy from policy bazaar. The consultant from policy bazaar informed me there will not be any charge (Even medical test) if you cancel this policy within one month when it get issued.

But now i want to cancel my policy due to some reason (It issued on 7th april)
Now they are telling that some stamp duty & medical test charges will get deducted from my premium.

And i was not only...

Hi, its regarding 2 policies taken from policy bazaar, 1st is for ulip and 2nd for 2 wheeler, in both the cases it is really a fraud website, wrong information provided every time, for the ulip, it was said that the full amount will be refunded if policy is cancelled within 30 days still 10% got deducted, for 2nd issues i. E. Bike policy it was given wrong information like by taking different information policy was issues on old owner name and more amount was asked to pay although the amount required was already paid, seriously it is 1 of the top fraud site

With due respect a cce from your platform using different numbers viz +[protected], +[protected], +[protected] etc keeps on calling me and keeps mum. And he knows the calls are recorded. I have once contacted you for policy query which ended up in such harassment. You are requested to look after this matter please.
He contacts me in +91 [protected]

[protected] pay*www policybazaar c inr 5000
[protected] pay*www policybazaar c inr 5000

I paid this money to policy bazar for two ulip insurance policy
1) hdfc life and - is fine i received documents
2) bajaj allianz - no information.. At all

Now for bajaj - neither policy bajar replies or neither bajaj is repling.

I paid on 17th feb. No reply yet

Unneccesary sending mails and messages of policy renewal when my policy is expiring on 13th august 2018..
Complained to customer care but issue not resolved. Talked to ms amrapali 3 times regarding this issue. That ur company is mentally harrasing customer. Then also issue not resolved. This is final complain or i raise this issue in consumer court... My registered mobile number is [protected]

Sir i done a policy on policy bazar on 12 th june which was done by mistake my relative offline on 8th june. So i inform to policy bazar to cancel my policy and refund my amount as soon as possible. I submit all the documents offline and online. From last 10 month they didn't refund amount. I want a strict action against policy bazar. And provide my refund as soon as possible

I have taken insurance of my car hp-06b-0203 through policy no.[protected] from policy bazar.
My car meet an accident in feb 2018 and send my car to repair to j. P. Motors, solan.

J. P. Solan lodged insurance claim of my car on 26.02.2018.

Whenever, i am trying to get status of my insurance claim from policy bazar, they are putting the phone on hold by telling their claim executives are busy or they will call back within 2 days. Till date i have not got any reply or know the status of my refund claim.