Policy Bazaar Complaints & Reviews

Car policy no: 201110000016100072200000
Insured: Ramesh Babu V G
Contact: [protected]
I purchased liberty videocon policy for my car in June 2016, provided all details of my car and previous years’ policies... Policybazaar given 25% ncb on purchased liberty videocon policy.
But when i claimed after an accident, the insurance company did not approve the claim on the basis of wrong ncb. I informed my agent from policy bazaar Mr Rahul Kumar Tiwari about this. He told me to wait for some time to resolve the problem, as the mistake of wrong ncb is because of policybazaar. Now when i call Mr Rahul Kumar Tiwari he does not receive my call and disconnect it and when i called on policybazaar toll free no the customer care executive said Mr Rahul Kumar Tiwari is busy and will call u later. But he did not call me. Next day again i tried to call policybazar they are stating that in the recording they have confirmed about the NCB percentage, but as per recording it is not clear that I have accepted the percentage. The agent who called me confused me, I clearly first stated as 0%. But as I had a network problem in my office while the agent had called me, and he was continuously stating 20% I thought it was for this year so I said ok. But he took it for previous year.
But while entering the details in policy bazaar before the Policy bazaar agent had called me, I have entered the correct NCB 0% for my previous year policy.
Now policy bazaar is stating that, they cannot do anything on this. Also, I had mentioned I would go for complaining against them in consumer court, they are ok with that.
Hence I wanted to complain in this forum, before going for a complaint in consumer court.
My car is lying in workshop from last 12 days. I was not expecting this kind of fraud from policybazaar.
Similar fraud was happened with same Insurance company by Policy bazaar, below is the link.
http://www.consumercomplaints.in/policy-bazaar-my-car-policy-liberty-videocon-c1...⇄

I purchase a two wheelar policy from hdfc erago on the policy bazaar on dates 13/10/2016 at10=00 p. M.
Amount from account deducted but policy is generate
When call to toll free no.
The concern team leader said he is head of exclusive four wheelar insurance
My transection was also given and i also send mail on [protected]@policybazaar.com
But no reply since long
I lost hope

Hi, i have taken one star health insurance policy through policy bazar.com, on 10th aug'16, as shared by policy bazar customer care i will get my hard copy policy from star health insurance within 1 month. But till now not received my health insurance hard copy from star health insurance. As per communication i will get by 1 month after taking policy. Till date i have received 3 call policy bazar customer care, every time shared that i will get by next week. But till date i have not received. Also get bad behavior from policy bazar cca.

Policy no - p/700002/01/2017/028840.

Hello, the l and t health insurance product (proposal number[protected] and application id[protected] was sold via policy bazar with false promises e. g.
1. if the medical certificates of the insurers for a 15 year old surgery is not available, then it will not held up things. but after collecting the premium, after a wait for 7 long days and continuous followup, i got to know that it;s being held up for those documents.
2. i was made false promises that the medical tests for my aged parents will be arranged in 1-2 days after paying the premium, it's been 5 working days now, and i got to know the above message today i. e. 8th oct while the premium was paid on 3rd oct.

While i have repeatedly emails, called them to cancel the policy and refund my money, they don't respond or don't act.
Note: the complaint is against policy bazar who sold the l and t product.

This is in reference to the application of mediclaim policy (star health….) through policy bazar.
I’m already holding a mediclaim policy from another insurance company but thought to enhance the services as i’ve heard a lot about star health. so i contacted policy bazar on 9th september, 2016 and i spoke to customer care (ms. alka) who in turn suggested me to take the policy from star health as my existing policy was expiring on 30th september, 2016. post her advice, i have made an online payment of rs.11300/- on the account of policy bazaar for purchasing the policy star health. before, making the payment, i shared my previous bitter experience with earlier policy related to my claim settlement as i could get almost half amount of my claim when i was injured and hospitalized due to an accident. then only, ms. alka suggested me to go in for star health which she claimed to be a better one. at the time of making payment, i clearly mentioned that i do not have any claim paper which i lodged with apollo munich as all the original documents related to my accident claim have been submitted to them for settlement.
Another important thing i wish to put on record that at the time of making payment ms. alka asked me where i’m presently working and what is my permanent address. i mentioned that i am staying in agra whereas my permanent address is at delhi. however, from my friend circle, i could understand that the premium at agra is lower as compared to delhi. upon knowing this, i took up the matter with ms. alka of policy bazar and subsequently she agreed to refund me the difference amount and she promised me to issue me the policy within a couple of days. since nothing could be heard for more than 4 days, i started following-up the matter with ms. alka over phone as-well-as through number of emails. at last, when my existing policy was about to expire (last date being 30th september 2016), i took up the matter rigorously from 27.09.16 and subsequently she promised that the policy will be issued within 2-3 days; but nothing fruitful come out. ultimately, on 04.10.2016 i received mail from policy bazar mentioning that they want my old x-ray report along with the discharge summary from the hospital where i was treated due to the injury occurred owing to accident. the fact remains that ms. alka already knows that i do not possess any previous document or x-ray & discharge voucher as it has already been submitted to settle my medical reimbursement claim. subsequently, she advised me to reply her mail in the same way that i do not have any documents related to earlier accident/claim as-well-as ‘am medically and physically fit. she promised that after receiving this mail, she would arrange to release the policy document. on 5.10.16, i received a mail from ms. alka saying that unless i submit the earlier documents, they will not be issuing the policy. then i asked her to refund the amount of rs 11300 already paid by me, for which she said that it will take another 15 days to process the refund.
This is indeed a pathetic situation wherein i’ve not even got the policy and even the funds have also been taken despite all the confirmations.in fact, because of this entire nuisance, i could not even renew my existing policy because of the dramatic assurances by policy bazar to go for star health insurance. this is sheer harassment by policy bazaar.
I would therefore request you to either issue me the policy at the prevailing rate for agra region or make my payment immediately with interest; failing which i shall not only be knocking the doors of law, but will notify and circulate it to all the social net working sites. people should understand what sort of services you are providing to the customer and how you make fool around the people.

Hope, you will take it in the right spirit and shall initiate quick action and not to create any unpleasant situation again.

I bought TATA AIG travel insurance on July 30th 2016 through PolicyBazaar for the sum of Rs 9387. The amount got deducted from my account but I never received the policy copy. I bought this to your immediate notice. I was asked to wait for 7 working days for amount to be credited back to my account. Since the amount is not credited after 7 working days I contacted you again and I was advised that your team is in touch with the Merchant(Tata AIG) for the refund and advised me to purchase another policy. As per your advise I went ahead and purchased another insurance policy for the same amount of Rs 9387 and same merchant TATA AIG and this time I had received the policy copy, Since I haven't got the refund for the first transaction I contacted your support again and I was asked to submit the bank statements and other proofs for the transaction which I did on July 30th 2016 and I was shocked to hear from your support agent that TATA AIG has not received the payment. Later I was advised to contact the SBI bank through which I made the payment and ask for a refund. The bank denied the refund stating the merchant has taken the money, Now I'm totally confused and shocked that when I made the payment and the bank statement has clearly mentioned that the payment is made and TATA AIG has taken the money how can the merchant deny that the payment is not received.

Its been more than 45 days now and I still have not received my payment and I am getting various excuses like the merchant has not tracked the payment, some back end issue, etc..

In spite of me requesting a call back from either Mr Varun or someone from TATA AIG i never got any response. Every time I called the support and requested a call from Varun I never get a call, This is very disappointing and it has caused a lot of mental agony as I don't get any proper response from your support.

I'm fed up with these excuses and I want to you to refund my money and settle this issue as a high priority. I used your portal to buy policy and it is your duty to settle the issue. As a senior citizen I don't have to run around your back end team or payment gateway to get my money back.

Hi,
My name is vipin tyagi and i purchased a helth policy from policy bazar excutive naveen. he told me some great benifit and offer behalf of policy bazar. I done that policy with star helth isurane at that time. Actuall date 10/08/2016 but i did not recieved hard copy first, then i made call on customer care no. of policy bazar but didnt find any solution again i made call but again same, again try but same as it. like that i tryed many time but did not response over the phone.i had some request no. also as far as they refuse me.
i am not getting that what should i do. thats why i mail here.
if dont find any satisfication from your side then i will take a leagal action against you.

NAME- VIPIN TYAGI
MOBILE- [protected]

I am a Star health Insurance policy Holder referred by Policy bazaar.com . I underwent Treatment for dengue In Paras hospital, Patna and after discussing with them sent a re-imbursement claim not for cashless. They asked me to send it to Delhi.. now i have arranged my documents as they told but now they are bothering me by asking letter from the doctor referred me to the hospital and more documents which is too much complicated to arranged again. this is the most fraud insurance advice company which making us fool by displaying the big hording in the METRO CITY and providing wrong information about the fraud insurance cmpny, . donot belive on them.

Ashish
[protected]

I booked the below policy on 8th September 2016. Money has been deducted from my card but the transaction shows unsuccessful. I spoke to the customer care executive who initiated the deal (PW01526 - Ratnesh Kumar) and his boss also to many other. It's almost 2 days and I have no clue whether the policy has been booked or not. Neither I received any email nor message from you. I called almost 8 times yesterday and all went in vain.
Order no[protected]

Is this how you guys are dealing with your customers? It really sucks. Definitely this would be my last business with you and will spread negative feedback about you.

I had purchased a policy of l&t.
First of all it took 2 months to convey the medical tests,
Even the diseases were preexisting & declared. Forced to test for extra test.
& extra charge being asked along with hike in policy premium,
It took too many calls & now i am fed up with calls instead want solution.
7 reminder sent but no reply.
I want my money back along with the charges paid for testing immediately.

Dear team,

My proposal no: 18607703 plan: hdfc life click2invest - ulip uin: 101l100v01 please refund my 3000/- rs beacause policy baazar sales executive mr. Vipul ask me this sip plan so we have invest in plan but sms received insurance policy and we had talk to hdfc & policy bazaar customer care no. Same answer me this inssurance policy
We had invest in sip not a invest in insurance policy policy bazaar sales executive mr. Vipul ask me sir this sip plan so we have invest in plan but sms received insurance policy and we had talk to mr. Vipul answer me please cloed the policy.

100 time ask for your sales executive mr. Vipul this is plan mutal fund he is told sir this is mutal fund plan belief to vipul & policy bazaar invest in plan
Mr. Vipul cheat me every call recording in my phone

Please refund by my money today and we are application in submitted in consumer court

I booked a cigna ttk policy in march16 but my policy was rejected. Now 3 months passed but after several follow ups and providing proof of no refund recvd in my account. Every time they are just replying, "policy bazaar is in touch with cigna for refund" and have very casual approach to a problem. They have very slow escalation matrix and generating interest by holding the money of customers. Policy bazaar application no # 31572746 for rs8742.00

Dear team

Despite of chasing several times i have not received my car insurance policy (From l&t insurance) booked on 17/june. My previous has been expired and i am facing trouble because of your delays and very disappointed.

My order no. 33104687. Need a quick revert on the same.
L&t insurance proposal [protected]

Regards
Karan singh
[protected]

I have been called, mailed and called again and again by policybazaar.
The caller mayank sharma has the audacity to tell me that he will keep calling even after me threatening him with a court case.
Date : multiple dates, latest being 21st june 2016 time 12:32 pm
Client number :[protected]
I desire is that they remove my number from their database and stop calling me and compensate me for the mental torture they have given me raising my blood pressure time and again.

Hello,

Fake company fake promises application id: 32979052

Today some dlishad khan (Employ code 3w01595) calls me regarding my car policy renew. He did fake promises and said i will get my policy after 1 hour. Now i got email from policy bazaar that it will generated in 4 working days. What?

Why fake promises for sales? Really your company is making fool of customers.

Now after this i had received my policy on email id but address is wrong. What a company.

This is 3rd time i am sending email. Your company is making fool of customers.

One more thing i have checked my address is correct while doing payment. I have all proof as well.

Application id 32979052

My claim no. Oc[protected]-00000595 was not cleared by the surveyor, inspection of the vehicle done on dated 01.06.16. Policy is from bajaj allianz. The surveyor is not giving the due claim.
On the date of delivery 04.06.16 surveyor said that he needs to do enquire regarding my last ncb, which meant further delay in delivery so i had to pay through cash, which defeats the purpose of this cashless policy.

Dear sir,
I had purchased medical insurance policy for my father and mother from policy bazaar. They advised me to go for star health services therefore i purchased the policy amounting to rs.13991. As my father is above 50 years of age and mother is below 50 so as per the guidelines of the insurance team medical test was conducted for my father in the lab designated by star health team. First of all the lab itself did not contain any equipment for carrying out the tests mentioned in the policy. Only a sample of blood was taken. They had mentioned that ultrasound, ecg and other tests would be conducted but there were no equipments for doing those tests. After that i did not get any update from their end on repeated followups they said that based on your ecg report my father would not be covered for cardiovascular diseases. The point is there was no ecg conducted by them, i asked them to provide me the reports on the basis of which they are making this claim. But they are not ready to share the reports. Moreover my father had his full body checkup done 2 months before only and everything was fine in those reports. I communicated this to policybazaar team and asked for explanation since then i have not heard anything from them.
Sir i am in dilemma, i had purchased this policy in the month of march and also mentioned in the income tax return statement but now i do not know what will happen. My father and mother are still without any insurance cover till date.
Please help me and keep a check on these companies who are doing medical tests on papers only and making fools of general public.
I hope for a positive response from your side.
My policy details are as follows
Your application id 31614970.

I am requesting update on refund status of my health insurance for over 2 months. With over a dozen emails, post on facebook, tweet on twitter; no body seems bothered giving a clear response. The only response i get "we will revert by eod tomorrow" which never happens. Or the other response i get is "it will be processed in 5-7 business days" which is followed by one of these two responses.
This is going on for 2.5 months without any...

Car policy no:[protected]-[protected]
Insured: girish ludhani
Contact: [protected]
I purchased liberty videocon policy for my car in december 2016, provided all details of my car and previous years policies... Policybazar given 35% ncb on purchased liberty videocon policy.
But when i claimed after an accident, the insurance company did not approved the claim on the basis of wrong ncb. I informed my agent from policy bazar mr ravi malhotra about this. He told me to wait for some time to resolve the problem, as the mistake of wrong ncb is because of policybazar. Now when i call mr ravi malhotra he does not receive my call and disconnect it and when i called on policybazar toll free no the customer care executive said mr ravi is busy and will call u later. But he did not call me. Next day again i tried to call policybazar they just take call and disconnect it. Now i am completely starnded. My car is lying in workshop from last 12 days. Ci was not expecting this kind of fraud from policybazar.

The Company agents gives wrong information to just complete their targets, even so please do not do business with policy bazaar, they will say sir/mam this is tech issue do not worry, the correct information will come in your policy and once you do the payment and then wrong information comes on the policy and they say it will take some time to correct the same. so be aware about the agents, they may lie to you just to complete their targets and then you are in trouble.