Poorvika Mobiles Complaints & Reviews

My order id:363239
Such a poor service from poorvika i ordered my product on 6/7/20 when i called to customer care they said it will be delivered on 7/7/20 evening but till now it was not delivered there is no response from customer care team when it call bow its saying all our agents are busy if today it was not delivered i would say that you can cancel the order and refund my money
If not i would legally proceed where i will give complaint in police station i have all evidences

My order id:363239
I have complained yesterday they said my product will be delivered within yesterday evening or today morning but now the time 3:35 service hour is going to end
Pls cancel the order refund my money
Such a poor service from poorvika
And ther is no any response if I called customer care it said all our agents are busy
So kindly i[censored] can deliver today you can or else you could cancel the order my money should redunded within 24 hrs

Hi,

I had placed order for airtel 4g hotspot binatone wifi data card (Black) @ https://www.poorvikamobile.com 02/07/2020. My product still not delivered yet and chatbot in thier saying product is still processing. After the payment there is no response poorvika mobiles and customer care numbers are not responding. I want to know the current tracking and exact delivery date of my product
Order id: 359262

I ordered Airtel 4G Hotspot Binatone WiFi Data Card (Black) on 2/7/20 it shows only ordered and still status is processing.There is no update about my product delivery after payment.I want to know live location and exact delivery date of my product. Also the consumer support from poorvika mobiles is poor customer care is not responding towards calls
My order id: 359262

I ordered one plus bullet z wireless earphones on 6/7/20 it shows only ordered and status is processing but yet not delivery information was not shared or updadated so kindly cancel or update delivery status or delivery it as much as possible
My order id:363239

I booked oneplus 7t via mobile app. But no courier docket no. Or parcel status not available in app. My order no.362592. Pls. Update my status in sms, and its 2 hours delivery, paid 50rs extra for the same still, didn't receive any updates..

I purchased one samsung original charger from poorvika mobiles private limited no 13, shop no 1 to 6, railway station road gudiyatham, chennai 632602 vide invoice no gsi/2gudi/285 dated 15/05/2020 with guarantee period of 6 months

After 15 days charger not working and regularly folowing with gudiyatham showroom since last 1 month.
Today also i contacted and front line staff told that replacement not possible in gudiyatham.
For replacement, you have to go chennai or vellore.

It seems very unreasonable and misbehaviour from front line staff of poorvika show roon gudiyatham branch.

Kindly see the matter and resolve the issue.

Hi,

I had placed order for redmi note 8 pro by following the instructions from your call centre executive on friday, she had promised me 3 days delivery and said she will follow up, till now no update on the status of my order by her, when i called to call centre, they are saying that they will get back to me after 30mins, but no one had get back to me yet, this was 6 instances, srividya had disconnected the call today 12.25pm in between conversation, kindly cancel my order and refund my money asap

Order id : 359708

I had good experience in stores on my previous purchase, from now on i will not buy anything from your stores and will not recommend poorvika anyone.

I brought a jbl headset and samsung guru phone on poorvika mobiles in kundrathur, chennai on 18/02/2020 and my headset one ear stop working inorder to claim warranty i want bill unfortunately i lost the bill while shifting home so kindly send me a duplicate bill and my mail id is [protected]@gmail.com

My name is retheesh v
My order id 351996. Unavailability of product my order is cancelled on 26.06.2020. But amount not credited back. Pls resolve this issue.

Thank you

Hi team,

I hope you guys doing good and safe.

This is with regards to mobile purchased yesterday evening and billed fraudly.

Redmi note 9 pro mobile sold out to me 16500 4 gb and 64 gb ram and given bill is 12750 worth rupees once i saw details and asked store people and changed the bills and addded head phone and screen card but it without notifying me they have swiped my card 16500.

I am going to put police complint on this store and entire unit however people and manager staring me.

I wanted my extra billed amount to return otherwise i will put police complint and will submit consumer court.

Regards
Nag
[protected]

Order id: 342765
I had ordered samsung tab s6 lite online on poorvika website on 13th june. Even after 12 days they have not delivered the product. They are not responding even after writing 5 emails. When i called to customer care they are telling they don't have the product. If they are not having product why did they take the order. I need the status of my order and exact delivery date.

Hi this s Zerina from Chennai, I Would like to register my complaint on recent purchase at poorvika. I've purchased Samsung Galaxy A70 (invoice no : GSI/3ERO/8077), Purchased on 03/09/2019 at Poorvika Mobiles (p) ltd, d/no :105, EVN road, Erode-638011. It's been a worst ever experience with Poorvika... it's not even a year since I purchased but I almost reached more than four times due to Charging Issue. It's not fair to sell a faulty product to the Customer who believed to choose Poorvika. Its stressing me during this lock down period and unable to reach Samsung Service Center everytime. My Phone has 1 year Warranty period. I just realized reaching service centre would not solve my problem I need a replacement. Kindly do the needful. Expecting action on this.

I bought a mobile phone from poorvika mobiles outlet in january 2020. But later found that the imei number was already activated in september 2019.

I got a mobile on 15/06/2020 (Meizu c9 pro) order id 336387. Caller's voice not coming from the headset, the handset is defective but they do not respond nor provided replacement.

Ashish dubey
[protected]

Dear team.,

Kindly do the need full do us we brought saregama carvan for the purpose listening music unfortunately charging pin not working we asked the store for services but not provide proper response wetook forward some sevices but they didn response we compliant to saregam carvan company too but sill didn response my question is without proper communication why your provide products in store's pls do the necessary action particulaly in vellore offices line branch definitely we conclusion i think you will realise the money and trust both we lost hear pls understand situation and take t slove problems as soon as possible

They sold me a protection file for 1000 rupees and it tampered in just 2 months. When i approached them they are saying that there is no warranty for the film. Being a big brand in mobile retail they should follow some ethics..

Hello,
I purchased a Saregama Carvaan Mini (Red) for my father, in his name by[protected]. Three weeks back, the power button has become non-pressable, hence the device is not turning on.

The device has a warranty of 6 months and I checked with Saregama agents dialling the toll-free support number. I am told that the device can be replaced with a new one in the Poorvika Mobile store (Vellore branch) where I bought the device, as it comes with counter warranty.

I checked with the store people and the service is really very poor. I have visited the store thrice and every time, I was given fake promises that they would contact me, when stock arrives and it never happened. They took down my mobile number along with the invoice copy as if they take immediate action. I am herewith attaching the product's purchase bill. I would appreciate if you look into this matter immediately.

Regards,
Sivakumar.

I have brought a LG W30 pro mobile 5 days before in Poorvika with one year warranty and insurance, during the purchase they gave a very good review for this mobile feature. After purchase the very next day I found that the device was defective (Very low charging) and returned to them they verified and said the issue is in the charger so they provided me a new charger but in that new charger I was also facing the same issue. It was taking more than 3 hrs to fill 100% charge but during the demo sales person told it is a fast charger and it will get fully charged in 1nd half hrs itself. So again, i returned to them. They asked me to raise a complaint to the LG service center on my own, so I raised the complaint to the LG service center in Vadapalani. They asked me to handover my mobile and return the next day. After verification they called me and said for them it took 2nd 1/2 hrs to get 100% charge. When I handed over the mobile it had 18% charge in it. Since then it took 2nd 1/2 hrs if it had 0% means surely it would have taken more than 3 hrs. They are arguing that for this product it is the capacity of this mobile charging and there is no fault identified. To confirm the same with higher officials there are asking me to wait 2 more days. I returned back to shop again and argued for the fake statement given on fast charging during the demo. They also disagreed with the statement provided by the LG service person because they are saying it is not the usual charging time for this product. So, with the job sheet proof compliant I asked them to provide some other brand mobile for the same cost I purchased. But they are asking me to wait until they get a reply from the LG service center. Anyway it is a defective product, showroom members have agreed with it and there is no reason in waiting for a reply. I have bought mobile from Poorvika but to be in process I have followed all the steps what they want me to do but then now after knowing it is a defective product I should only questing Poorvika shop member for giving false statement on charging or without having proper knowledge of this product he sold the product to a customer. Very worst customer service. MR nagar Poorvika showroom manage(Muthu kumar.P) have not taken any action.

Please take immediate action to replace my mobile or else refund the amount paid. I have attached the job sheet details for your verification.

Job sheet no: RNP[protected]

Please don't make us to go to the next level of compline process. Take action ASAP.

Greetings!

This is sarveskumar. C my mobile number [protected], i buyed a mobile along with (Sales man refered to buy) power bank,

Before lockdown feb 2020 i went to porvika showroom arakkonam because i buyed there only.

The sales man and in casher seat person told once recived i will inform, no one response, i called them they told new power bank came come and received after lockdown march 23, three day back i went to show room they asked invoice copy.
Another day i went and share invoice copy in whatsapp after that they won't atten the call.

Please help me to get the powerbank
10000mah (Zeal run) black - li-polymer:conekt-powe bank
[protected]

Serial no of invoice: gsi/ark /2806

Invoice time:21:39:30

Date of purchase :27/06/2018