Poorvika Mobiles Complaints & Reviews

OPPO A11K mobile purchased. Very short period less than a month every day mobile hang. Frequently hang. But shop person not respond to change mobile. Two times shop person serviced mobile. But same problem persists. Kindly please help me to get new mobile. Please.

Hi
Festival Greetings!
I have visited your Nanganallur poorvika showroom on 16th Jan 21, to enquire about a Samsung S series phone. I have not been guided until I have called for some assistance. After a random visit I have called one of the salespeople to give some updates on the Samsung S series. He has given some tips and updated on the new series.
Also, iam looking for an exchange offer with my Samsung galaxy note 5. I have also asked for some extra accessories for the new phone after purchase (A complimentary scratch proof) same was accepted by the sales person. And they offered me 3000 INR for my exchange phone of 2 old phones (Samsung & Sony). However, Iam not happy with the exchange price quoted. Since I have told them to consider my offer and left from there. And the sales person confirmed to me that he will call me with the update, Infact, apart from the exchange offer I would like to utilise the EMI option with no cost, since it will not be feasible for me to pay at one time.
On the next day I received a call from the sales person, before finalising the deal I confirmed that you are okay with my requirements, he replied that it will be discussed in the showroom, and he asked me to urge at the earliest. And also assured some festival gifts on home appliances. I have visited the showroom again once I entered and I have not discussed what I have requested for. But I have been told to wait for 5 mins, unfortunately I have waited for almost half an hour. And also I was in a hurry for some functions with my two kids.
The salesperson came with a new phone and asked me to pay for the balance amount apart from the exchange price. In prior he assured me with a 6 months EMI option with a debit card, he tried using my 2 debit cards for the EMI option.But later i came to know it will not be done by debit card, and this will be applicable for the credit card holders.
Later, I have not been given any time to think and he ask me for the balance in my card to charge for the full cash. And he charged 24500 INR from my card. Since I was in a hurry I left the shop after the payment. I came in the evening and told him that my request was not considered. Moreover, he started arguing he did not assure any complimentary accessories. I was shocked and I left with no answer. Later I decided to cancel my exchange offer and paid 2500 additional as full and final payment. And the cashier was very rude after my payment was done. This is how you will treat your customer.
I feel I was cheated with a fake promise and, I have been also told that there will be a cash back offer after 120 working days, and there was no proof given for that.I have lost INR 27000 wherein, i am not opted for in one shot.
Why should I pay the full amount when I choose the EMI option?To increase your sales target Poorvika will go for any extent?How do you expect us to think again when we think of mobile?Don't deal with customers on fake promises!
I may be the one customer but I don't recommend my kith and kins to buy from poorvika. This was my worst experience with Poorvika and I have been fleased for no fault of mine. Herewith, I would request you to educate your sales person with some proper civic and ethics senses. This will be my last visit with poorvika.
Very worst and poor customer management.No priority for customer satisfaction.
I have enclosed my bill details for your reference.
Invoice Number: GSI/NANG/9218Invoice date:17th Jan 21

I orderder my phone on 9th jan still i didnt received my mobile no.proper response from customer care my order id is 704397 i didnt expect this from poorvika now they are giving silly reason that mobile is not avalaible kindly take this complaint seriously i have called and spoke to customer care nearly 10times kindly contact me soon [protected] my number

What the hell your team members are doing . My order is in processing, till now it is not ready to ship. From last 3 days i am complaining, even no changes in delivery process.

I've brought an realme Android tv 32" it has an offer iball speaker but they did not explain about that after we knowing the information they told that offer date is over so what we can do

Bought a phone OPPO A5s from Poorvika, had taken it to the Poorvika store but the manager didn't see or check properly, the phone is lagging a lot and does not working upto my expectation. Need an exchange for another brand.

I got a mobile on Saturday and it was not working when I went to return it they behaviour was very bad . Today I went to ask what happened and the billing guys language was abusive . I can deal this legally and make a big issue but I don’t want to . I want you to take necessary action and enquiry on that guy before I complaint . He got my bill he dint return my phone r bill .

I got karbon mobile at kuniyamuthur poorvika on 23 or 24 December. Within half an hour mobile gor very hot and i returned to shop. The said again if complain comes bring back. The next day i again went and showed them. They made me to walk for a week and got mobile from me and its 10 days that everyday they r telling its not ready.and service centre not working.. very worst treatment and experience. I request you to take action and replace new mobile or money and wil next visit poorvika once again. Worst experience

I have bought phone Samsung M01 on saturday 9th January 2021 at Poorvika mobiles at Vijaya Forum Mall. Vadapalani. Chennai..They told by night I will get bill copy through mail but till bow 11th Jan I have not received bill copy and not answering calls..very bad experience in treating customer and I will document everything to publish with my groups...I need response on this compliant asap

Hi, I did purchase a phone in one o[censored]r stores in Thiruvanmiyur, the phone wasn’t working well. I went there again to ask about the defect where the cashier at Thiruvanmiyur near Jayanthi theatre treated me like a ### which is offensive even against human right act. I do have the evidence of the incident. I really am wired about the incident. I promise I would go to any extent to raise the alarm!
I have not added the video below just for to see ur attention on problem that has no attached files!
I would not hesitate to publish them online!

One week before I'm purchase brand new iPad air4 . I'm installed pung game while playing I'll notice heavy lag and frame drop compare 8the gen iPad was performance is very good so I need replace my iPad air 4 plz do the need full

I have purchased a VivoY20 phone in Gopalan Mall, Bangalore showroom on Jan 1st 2021. They informed that free insurance service will be provided for 1 year as a new year offer and quoted the price of the phone to be 14, 350. However they have billed the phone only for Rs. 12, 990 and the insurance coverage has been billed for 1, 399.
When I checked with the store to cancel the insurance it was refused which is unfair since this was not informed prior to billing. Kindly cancel the insurance coverage and refunded the amount and also I had requested for change in name and address of my Bill details which has also been rejected. I have attached the bill copy for reference.
It is kindly requested to cancel the insurance since it was very unfair and requested to change my bill details as per the request submitted at the store.

I had bought a vivo v20 mobile on the time of deepavali, and I had won a gift but they are not giving my gift, instead they are telling me to come next like this they had completed two months, this is how they treat the customers, till now they had not give the gift yet.😠😠
Otherwise tell me if you are willing to give me a gift or not, if not I would never gone to ask a gift
So please learn to how to treat a customer's first

Dear Poorvika,

I have purchased an iPhone 11 64gb Red variant from you (order ID 652750) through which I had made a huge loss.
Once I decided to purchase iPhone 11 I found that poorvika offered the best rate in market and also in addition there was a cash back offer from HDFC.Since I had an HDFC credit card I thought poorvika would be the best place to buy the phone.

I have contacted the poorvika store near me (Mall of Travancore, Trivandrum) and enquired about the stock.They have also offered to help me do the CCEMI online and claim the cash back, if I visit the store.

Once I reached the store one guy from the counter, most probably a newbie came for my help.He directed me to do my EMI and finally he mislead me through a different path and I had lost my cash back offer and the no cost EMI

I have already told the store staffs that I came to the store so that I can avail the HDFC offer but only after completing the offer the store manager had told me that i wouldn’t get the offer unless I went through PinePG option while doing the payment.

Then I asked them to cancel my order so that I can place the order in the right way after 7 days when the amount is credited back.but they didn’t help me in this matter and insisted that I take the product home as cancellation is not permitted

I didn’t have any choice than to take the product and go home as they were about to close the shop.Befre leaving they insisted on opening the packaging, saying that exchange or return is not available if the product is defective which I had to do.

If I had been served what I asked for, I could have bought the phone at a no cost EMI and a cash back of 5000 which would cost me only 48400 Rs in total for the phone and that is the reason I approached the poorvika store.

But now due to the absolute negligence of the counter guy and the ignorant store manager who assigned a new comer for a premium brand phone purchase dealing, I had to pay almost 58000rs (including EMI interest) for the phone

I request the concerned department to take this matter seriously and give a satisfactory solution for the huge financial loss I had incurred.

I herewith attach the copy of invoice along with this mail.

Regards
Anjali Krishna A

I want a Bill of my JBL headset my bill contact number is [protected]

Pragadeeswaran
[protected]@gmail.com
I want bill copy of my JBL T50HIBLUIN Billing no and Billing at Showroom Erode 3
Billing Contact number -[protected]

I purchased oppo reno 3 pro from poorvika (Electronic city phase 2 store) on[protected] and same day and same time i tried to exchange my mobile but they declined to do this. I already escalated this issue to poorvika and i am waiting for reply from them. If this will not resolved then i am ready to take legal action against Poorvika.

Regards,
[protected]@gmail.com
-

To whom it may concern,

Recently I bought Samsung Galaxy M11 at Poorvika (Annanagar, Chennai-40). I am very disappointed that Poorvika sales person(P-02268-Mohammed Asif A) cheated with me in name of offer (Buy 1 Mobile and get free headphone but in bill two items purchased) on M115 Galaxy M11 mobile phone and stereo headphones boom for Rs.13000.

1.In fact, I wasn't interested to buy headphone.
2.The salesperson forced to buy headphone & charged Rs.594.
3.CGST and SGST - Rs.1983.06.

Literally I lost Rs.1000 by salesperson fraud sell (cheated).

I am seeking your assistance on this issue. Please take necessary action and do the needful.

Please see the attachment (Invoice Bill copy).

Thank you,
Ganapathy.R
[protected]

My son RC Manoj purchased REALME 7 128GB 8GB Ram phone from Poorvika Mobiles, Kilkattalai on 22nd Nov 2020 along with two more items. The audio of the gadget is not working properly and it gives stammering effect to the receivers. When we took the phone to Poorvika, they suggested us to go to service center. We went to the designated service center Ocean Service Center but the service was the worst and girls working at the center were totally harassing and disrespectful to the customers. Why mobiles sellers like Poorvika Mobiles choose such service centers where customers are not respected. They seem to have run a software to set it right. Suppose an audio does not work, will it solve the issue. Moreover a new phone would not warrant any software to be updated. This looked like eyewash. We want Poorvika to replace the phone immediately as we are NOT AT ALL SATISFIED with the phone as well as the way the service is given at Ocean Service Centre. our Invoice No. is GSI/KILK/4412 dt 22nd November 2020. Please call [protected] and understand how bad the audio is. Please call me at [protected] before calling this number. Thanks and Regards, Ravichandran.N.

Yesterday[protected], I purchased a mobile phone and screen glass from Poorvika Mobiles Show Room, Thiruvottiyur, Chennai.

I told them that I need separate invoices (bills) for mobile phone and screen glass. That's why I made separate payments. For the mobile, I paid through CREDIT CARD and for the screen glass, I paid CASH.

Contrary to my expectations, they provided me a single invoice, which I didn't want. They were so adamant to correct this. They were also very RUDE in their bahaviour.

Because they have given me a single invoice, it will not be useful for me for reimbursement (I am a central government officer).

Kindly look into this issue.

Prof. D.B. Karunakar