Poorvika Mobiles Complaints & Reviews

Here I'm complain the poorivika in ooty... I have warranty to exchange the headset... But they got my headphones and asking me to come on after 1week ...I have warrent headphone and box then why are they delaying...

Staffs are silently moking at me..thinking that I m unaware of it

Yesterday we have visit poorvika showroom mmda colony branch to buy i phone xr mobile but there is no response from your staffs totally disappointed very worst service

Hi,

I had purchased nokia 7.2 from express avenue chennai poorvika outlet.
Payment option was done through debit card emi, for which every month of 4th i was debited 1759.74 rupees. Since march there had been unauthorized credit as cashback and emi return to my account and without intimation 4060 rupees was deducted as emi for this month. This kind of transaction experience is strongly against my will, i request explanation to all the unauthorized transaction and to only debit the agreed amount for the left over emi months.

Thanks,
Priyalaa
[protected]

Sir, I am purchased for lava z91 mobile on 19.01.2019 at coimbatore 100feet road branch. my mobile bill missing my mobile touch some problem. Hence duplicate bill need . Model:Z91, Make:LAVA, IMEI 1:[protected], IMEI2:[protected].

Dear sir/madam,

I have bought a vivo s1 phone from poorvika showroom, moolakadai on on 09.03.2020.

After two weeks, that is on 30.03.2020 from night onwards the touch is not working and on the next day the screen displays like blue in color scattered on the screen.

Because of this lock down we are unable to reach your service centre and as well as poorvika showroom, moolakadai branch.

Please do the needful.

I recently purchased a samsung mobile phone worth 20000. The headphones didn't worked properly. I approached showroom. They told me to ask samsung service center. There i didn't get any response. They simply told no stock. Again i went to showroom, they assured me that they will get my headphones and will give it to me soon. But it's been 10 days, i didn't get any response. They are not valuing customers money. Is this your kind of customer service??

Hii, i have purchased realme air buds worth 4000 from poorvika mobiles, hosur. The product is malfunctioning, the left side is not working properly its getting disconnected abnormally whereas right side is working fine. I went to the shop to exchange the product, they told that is working properly sir, but it works sometime properly and sometimes irritates me alot, so please change the product

I bought a c-type cable for my one plus 7 mobilephone. Its been not even a month but the cable is not working. I went to the store for replacement they gave me one even that is not working when i asked for money no body isnt answering neither giving me another product. I have called customer care, complained about it but there is no proper response. How can some one be this ridiculous

On 11 march i have bought a new samsung phone in poorvika (Tambaram, shanmuga road). Am sorry to say that i had the worst experience in purchasing a mobile. No sale person knows anything about the product. There was nearly 8 staff i believe. No one has the product knowledge expect for mr. Kamal. No one has the soft skills. No one knows how to interact with the customer. The mannerism before and after billing is entirely different. Everyone looks terrific. They are not easily approachable. The person in charge for accessories is real nonsense (Sorry to use). No one is groomed properly. One of the worst experiences of my life. They even don’t know how to talk to a customer. Poorvika in mudichur road is much better.

I bought samsung phone in poorvika, which is a # box, defective one.
Sales team has cheated us.
We are going through high bp, medical concerns because of this # box.

Exchange give me a new phone or return my money.

I'm daily doing up down to jst get this phone fixed, no one supoertive from poorvika, mentally tortured me with it services.

I am very sure that it's on my fb wall, twitter, poorvika cheated me with money, phone.
I want immediate refund.

Also pay compensation for my struggles, to up down to store, my commute, my mental pain, my high bp, i'm really done, want a fair justice before i go to police, or consumer forum court as i belong to defence background.

I am soo dissapointed with my product (Samsung note 10 plus) bought on your poorvika store in madurai. They also made me to wait nearly 3 hours in the store to buy a phone and also they said they'll provide me gifts and i have not received them till date. Also to your notice i have tried calling the in charge person several times but he refused to take my call. I have not experienced such a kind of response anywhere else.
Person incharge: bala

The customer treatment in poorvika mobile stores in nagercoil tower junction is hopeless and deceiving. They sold me a product worth 10000 rs max. For 12000. Highly dissatisfied with their approach.
I wanted to purchase a phone with 64 gb storage. But i was shown a samsung a20s model phone with 32 gb storage, with the explanation that that particular variant has 64 gb ram and 3gb ram. Before i could realise it is only 32 gb storage, the phone box with the details was taken to the billing section.
They actually wanted to tally the bill to 12000, since the product would show only 9800 in the bill. And they were trying to bring some products like ear phone, power bank and so on to sell it off. Since i didn't take them, they forced me literally to buy the adld, accident insurance. And they gave me a 16 gb memory card which i didn't want. Finally they tallyed the bill to 12000.
So much of cheating. I felt i didn't get what i wanted from the store. I don't recommend anyone to purchase mobile phones over there. Each time my phone hangs due to lack of storage, i will be cursing poorvika for it

Highly disappointed with the customer treatment in poorvika mobile stores in nagercoil tower junction. They sold me a product worth 10000 rs max. For 12000. Highly dissatisfied with their approach.
I wanted to purchase a phone with 64 gb storage. But i was shown a samsung a20s model phone with 32 gb storage, with the explanation that that particular variant has 64 gb ram and 3gb ram. Before i could realise it is only 32 gb storage, the phone box with the details was taken to the billing section.
They actually wanted to tally the bill to 12000, since the product would show only 9800 in the bill. And they were trying to bring some products like ear phone, power bank and so on to sell it off. Since i didn't take them, they forced me literally to buy the adld, accident insurance. And they gave me a 16 gb memory card which i didn't want. Finally they tallyed the bill to 12000.
So much of cheating. I felt i didn't get what i wanted from the store. I don't recommend anyone to purchase mobile phones over there. Highly disappointed. Each time my phone hangs due to lack of storage, i will be cursing poorvika for it

Hi madam,

I never ever had such a bad experience like this in my life. I really fed up with all your executive worked on my issue.

I have purchased a iphone 11 on your poorvika showroom on 23rd of jan-20 and i have made my payment through hdfc credit card with the 6 months zero cost emi option,

I got a message from my bank saying that your emi is not process on 27th of jan-20 and i immediately contact customer care of hdfc and ask for the reason why it is not converted, but they have clearly told that on the backend process that the seller was not given a option for emi conversion, so from the day 28th of jan i have called your showroom and explain the same but he told ignore that message with in 10 working days of purchase definitely this will get converted. But on 2nd of feb i received my credit card statement in that the purchase was not converted to emi, and again called your showroom and told the same and then they asked me to come down to your showroom for give a written request on the same, based on that i drop to your showroom on the next day, but one of your executive told that we don't want the written copy just give a live photo from the showroom to forward the complaint.

From that day onwards till today i am calling all your showroom executive they are not responded with the proper solution, all this 20 days i have tired calling to your executive, from this whole process it is clear that nobody know how to resolve the customer complaint. Today i suppose to pay the card payment and i don't know what to pay.

If i want to write a brief on all this 20days of calling your showroom staffs and your service team staffs it will be a long story i don't want to explain that now. Finally i hope you will give a proper response atleast. Thank you.

With regards
Muthukumar renukadevi

I have purchased mobile - one plus 7t at shanthi colony anna nagar chennai on 1 st december 2019. My friend had the same mobile and on comparing i came to know there were lot of clarity issues and there is too much of clearing that happens on using. The one i have seems to be not original and defective. When i approached poorvika they have told me if you prove that there are quality difference they will exchange it to a new mobile. I went to one plus customer service centre and showed the phone the executive did not accept and blindly asked me to go. After a while since i have spent a huge amount on the phone i again approached poorvika. The staff rupesh has told me that on checking the photos yes there is issue with lens one plus never capture pictures like this and he told me to go to one plus service centre where his know friend would help me. Upon reaching i did not find any such person and it was a waste of time visiting. Later on they asked me to leave phone for one day observation and still said the same story. I hereby would like to check with the dealer and change my phone to a another genuine phone and i will not be able to visit one plus centre again as they are not customer centric.

I have the recording of the staff saying yes there is issue with the phone sold. Please do the needful at the earliest

Bills and other picture details would be submitted upon confirmation

I have purchased a mi tv in past november (2019), during that time poorvika store manager promised me for providing the gift for the purchase. Gift in the sense they were mentioning cooking appliances. But still they are not delive the gift to me. And i have visited many time to the store, but many people changed in the store and they are saying very lethargic answers to me and some of them not responding well. I dont want any # free of cost things but they were commited to provide the gift but still now i didn't recieve anything.
Porrvika mobiles, madipakkam, direct opposite to sathya appliances chennai 91.
I want my promised gift and they wants to submit my tv bill to them for arranging the gift. But i can't accept those idiotic reasons because i have submitted my all details to them during tv purchase and they only send the bills to me through online. Even poorvika is a big organisation and they should have my purchase deatils.

In madurai simmakkal poorvika mobiles showroom staff swaminathan, he was theft their branch manager cash amount form his debit card, and he deceived their customer mobiles then sale in black market.
He is already theft 3 lacs in solaimalai transport in coimbatore he came out in bail order, he deceived many peoples.
He ask to customer buy a mobile using emi home credit, idfc bank, bajaj finance etc after he told i paid your monthly payment give me the mobile to me the customer beleive and give them mobile to her after he cannot paid thier emi payment customer will be deceives

I refer my friend to purchase the iphone 11 in poorvika mobiles, kandanchavadi, chennai-96 at 15-feb-2020. When we completed the payment, then only they told us the product was not available and they commit to pick up the product from a nearby store (Pallavakkam). After that one sales person went to collect the phone from pallavakkam branch. When the phone arrives, he didn't call us to check the phone. He started to unbox the phone without our permission and we noticed and asked the question, why you're starting unbox the phone without our permission??. We just saw the product it looked like the old phone.

After many customer calls and discussion, they were agreeing to collect the new product from vivra mall branch due to no stock. We collected the product from vivra mall branch at 9.30 pm.

So later time, we didn't check the product properly. Once my friend reaches the home, then only he found the charger not working. Again, we raised the complaint to the customer care and directly visited the kandhanchavadi branch, but we didn't get any proper response.

They told us to check the phone with icare or hand over the phone and collect it to monday evening. They also told us to, if we go directly, it'll resolve within 20 mins.

We agree and check with icare. But icare gives a shock response. The product is a failure one and it'll take 3-4 working days to resolve. Again, i explain the same scenario to poorvika customer care they didn't respond to me. And already i raised the escalation to poorvika via [protected]@poorvika.com. But no response.

I check with icare employee, if it is possible to unbox the phone and check it's working or not, then pack like before. He said yes and it's possible.

I'm a regular customer of poorvika. But now i have a trust issue with poorvika mobiles.

On october 05, 2019 i bought i phone 11 from poorivika mobiles private limited, sundarapuram, coimbatore - 641024 using hdfc debit card.
An essential term of that agreement was that i will receive 10% cashback for that purchase. To date i have not received the cash back amount for the same.
Please do the needful to get my cashback amount as soon as possible.

1. It is non emi transaction
2. I do not have the charge sheet instead i have statement details for that transaction.