Poorvika Mobiles Complaints & Reviews

I brought a jbl headset and samsung guru phone on poorvika mobiles in kundrathur, chennai on 18/02/2020 and my headset one ear stop working inorder to claim warranty i want bill unfortunately i lost the bill while shifting home so kindly send me a duplicate bill and my mail id is [protected]@gmail.com

My name is retheesh v
My order id 351996. Unavailability of product my order is cancelled on 26.06.2020. But amount not credited back. Pls resolve this issue.

Thank you

Hi team,

I hope you guys doing good and safe.

This is with regards to mobile purchased yesterday evening and billed fraudly.

Redmi note 9 pro mobile sold out to me 16500 4 gb and 64 gb ram and given bill is 12750 worth rupees once i saw details and asked store people and changed the bills and addded head phone and screen card but it without notifying me they have swiped my card 16500.

I am going to put police complint on this store and entire unit however people and manager staring me.

I wanted my extra billed amount to return otherwise i will put police complint and will submit consumer court.

Regards
Nag
[protected]

Order id: 342765
I had ordered samsung tab s6 lite online on poorvika website on 13th june. Even after 12 days they have not delivered the product. They are not responding even after writing 5 emails. When i called to customer care they are telling they don't have the product. If they are not having product why did they take the order. I need the status of my order and exact delivery date.

Hi this s Zerina from Chennai, I Would like to register my complaint on recent purchase at poorvika. I've purchased Samsung Galaxy A70 (invoice no : GSI/3ERO/8077), Purchased on 03/09/2019 at Poorvika Mobiles (p) ltd, d/no :105, EVN road, Erode-638011. It's been a worst ever experience with Poorvika... it's not even a year since I purchased but I almost reached more than four times due to Charging Issue. It's not fair to sell a faulty product to the Customer who believed to choose Poorvika. Its stressing me during this lock down period and unable to reach Samsung Service Center everytime. My Phone has 1 year Warranty period. I just realized reaching service centre would not solve my problem I need a replacement. Kindly do the needful. Expecting action on this.

I bought a mobile phone from poorvika mobiles outlet in january 2020. But later found that the imei number was already activated in september 2019.

I got a mobile on 15/06/2020 (Meizu c9 pro) order id 336387. Caller's voice not coming from the headset, the handset is defective but they do not respond nor provided replacement.

Ashish dubey
[protected]

Dear team.,

Kindly do the need full do us we brought saregama carvan for the purpose listening music unfortunately charging pin not working we asked the store for services but not provide proper response wetook forward some sevices but they didn response we compliant to saregam carvan company too but sill didn response my question is without proper communication why your provide products in store's pls do the necessary action particulaly in vellore offices line branch definitely we conclusion i think you will realise the money and trust both we lost hear pls understand situation and take t slove problems as soon as possible

They sold me a protection file for 1000 rupees and it tampered in just 2 months. When i approached them they are saying that there is no warranty for the film. Being a big brand in mobile retail they should follow some ethics..

Hello,
I purchased a Saregama Carvaan Mini (Red) for my father, in his name by[protected]. Three weeks back, the power button has become non-pressable, hence the device is not turning on.

The device has a warranty of 6 months and I checked with Saregama agents dialling the toll-free support number. I am told that the device can be replaced with a new one in the Poorvika Mobile store (Vellore branch) where I bought the device, as it comes with counter warranty.

I checked with the store people and the service is really very poor. I have visited the store thrice and every time, I was given fake promises that they would contact me, when stock arrives and it never happened. They took down my mobile number along with the invoice copy as if they take immediate action. I am herewith attaching the product's purchase bill. I would appreciate if you look into this matter immediately.

Regards,
Sivakumar.

I have brought a LG W30 pro mobile 5 days before in Poorvika with one year warranty and insurance, during the purchase they gave a very good review for this mobile feature. After purchase the very next day I found that the device was defective (Very low charging) and returned to them they verified and said the issue is in the charger so they provided me a new charger but in that new charger I was also facing the same issue. It was taking more than 3 hrs to fill 100% charge but during the demo sales person told it is a fast charger and it will get fully charged in 1nd half hrs itself. So again, i returned to them. They asked me to raise a complaint to the LG service center on my own, so I raised the complaint to the LG service center in Vadapalani. They asked me to handover my mobile and return the next day. After verification they called me and said for them it took 2nd 1/2 hrs to get 100% charge. When I handed over the mobile it had 18% charge in it. Since then it took 2nd 1/2 hrs if it had 0% means surely it would have taken more than 3 hrs. They are arguing that for this product it is the capacity of this mobile charging and there is no fault identified. To confirm the same with higher officials there are asking me to wait 2 more days. I returned back to shop again and argued for the fake statement given on fast charging during the demo. They also disagreed with the statement provided by the LG service person because they are saying it is not the usual charging time for this product. So, with the job sheet proof compliant I asked them to provide some other brand mobile for the same cost I purchased. But they are asking me to wait until they get a reply from the LG service center. Anyway it is a defective product, showroom members have agreed with it and there is no reason in waiting for a reply. I have bought mobile from Poorvika but to be in process I have followed all the steps what they want me to do but then now after knowing it is a defective product I should only questing Poorvika shop member for giving false statement on charging or without having proper knowledge of this product he sold the product to a customer. Very worst customer service. MR nagar Poorvika showroom manage(Muthu kumar.P) have not taken any action.

Please take immediate action to replace my mobile or else refund the amount paid. I have attached the job sheet details for your verification.

Job sheet no: RNP[protected]

Please don't make us to go to the next level of compline process. Take action ASAP.

Greetings!

This is sarveskumar. C my mobile number [protected], i buyed a mobile along with (Sales man refered to buy) power bank,

Before lockdown feb 2020 i went to porvika showroom arakkonam because i buyed there only.

The sales man and in casher seat person told once recived i will inform, no one response, i called them they told new power bank came come and received after lockdown march 23, three day back i went to show room they asked invoice copy.
Another day i went and share invoice copy in whatsapp after that they won't atten the call.

Please help me to get the powerbank
10000mah (Zeal run) black - li-polymer:conekt-powe bank
[protected]

Serial no of invoice: gsi/ark /2806

Invoice time:21:39:30

Date of purchase :27/06/2018

I have purchased an airtel 4g hotspot dongle from comibatore branch, they provided genuinly polite customer services and exciting offer of 8 month data pack. After several months i got distruption in the data pack and i coudn't complete the 8 months as they provided. I missed my bill copy to claim my purchase, thus they can't help me to fix this issue. I hope they 'll be kind to provide me a copy of the purchase bill to protect my consumer rights.

I have recently purchased a mobile ( oppo Reno 3) in poorvika avadi.
The customer relationship manager (kalai) promised me that he will provide me a complimentary like Bluetooth headphones or Bluetooth speaker. It been 3 months I haven't heard anything from him. I went back to the showroom and asked the information. The other guy said he's on leave and he only knew the details.
If that guy leaves the job will poorvika shut down the respective branch ?
If that guy is on leave why other person won't take the responsibility . I guess poorvika fails to retains their customer.
I never recommend poorvika in future neither of friends, relatives or my customers

Regards
Ajay
[protected]

I purchased a skull candy earbud and left side earbud is not working only. I want to return the product and get my money back. Pls do the needful.

I bought lg mobile phone in your annanagar showroom and i had a plan to buy samsun mobile phone but your salesperson (Pawan) recommended for lg mobile phone and it was purchased november 2019 and now the battery bulged and phone not working properly, i need a replacement of a phone for samsung and i'll pay the difference amount if any. Because of your sales man's wrong guidance, i had wasted rs.8000 were, as you people are responsible to bear the responsibility, else i'll file a consumer complaint against poorvika.

Dear sir,
I purchased caravaan on 04.12.2019 at poorvika show room, 238/2a, sekkalai road branch, karaikudi.
But it was got repaired on 28.12.2019. I went to show room, paid rs 400 and again i got new replacement at 07.02.2020. Because i'm live's in mysore so late replace. (Invoice no gsi/kaku/7131)
But that was also got repaired on 29.2.20. Again i visited showroom. They told us to contact company directly.
Within one month i received 2 issued products at your branch. But atlast your people did not take responsibility to the product. What is going on here actually?
I need a favourable reply as soon as possible.

I brought nokia 3310. Battery gone before one year.

Dear all,

I have visited poorvika mobiles (No.66 om sakthi complex, evn road, erode) on[protected] to buy a type-c to 3.5mm earphone adapter for my oneplus 7t mobile phone.

I have asked the salesperson for the adapter and he had provided me with inbase brand type-c to 3.5mm adapter. They have also briefly tested it with my mobile. Could hear the audio output so they have billed and i took the product.

When i reached home and used it i could hear a static noise (Buzzing sound) in the earphone along with any kind of audio from the phone (Songs, videos, system sounds etc.). This is not an earphone problem. I have tested with multiple pairs of earphone and still the same issue.

And later after some research, i have found that the inbase brand adapter hardware doesn't support the oneplus mobile phones.

I have rushed to the shop within 2-3 hours of purchase and explained them the issue. The salesperson refused to accept the claim and they are convincing me that this is how an earphone works (With a buzzing noise in the background). As if i don't know anything about electronics and i'm using earphones for the first time.

It is the incompetence of the salesperson. He should have knowledge of products before selling. He should have known that this product doesn't completely support oneplus mobile phones.

They are neither accepting return nor exchanging for some other product. I request a refund or exchange with some other product (Not the adapter).

Please find attached the bill copy and product photos.

Invoice no. Gsi/ thir/104. Date : 08.05.2020. Bill amt.15450/-

I had purchases samsunga20s model on 08.05.2020 including other accessories...
When i was reached home put in on charging mode... More than 2 hrs the phone was not crossed 40% of charge... I'm really shocked.. The product is fast charging phone... After 1 day went to thiruvottiyur poorvika shop and tell the same story... They people are simply said the reason... It was manufacturing default... Saying there is no fault in phone... Only charger problem... I'm asking u how manufacturing default will happen in new phone... I don't why... The said we will get it new charger and give it k to me.. I don't know why is this mobile fafult or charger fafult. Also given ref no. [protected].. It's ringing but not responding... Still i'm not using the mobile.. Simple get it down without using... This is ur customer???
I need replacement of my phone... Otherwise i will escalate this matter to consumer court...

Revert me back.

Prabakaran
[protected]