Poorvika Mobiles Complaints & Reviews

I bought lg mobile phone in your annanagar showroom and i had a plan to buy samsun mobile phone but your salesperson (Pawan) recommended for lg mobile phone and it was purchased november 2019 and now the battery bulged and phone not working properly, i need a replacement of a phone for samsung and i'll pay the difference amount if any. Because of your sales man's wrong guidance, i had wasted rs.8000 were, as you people are responsible to bear the responsibility, else i'll file a consumer complaint against poorvika.

Dear sir,
I purchased caravaan on 04.12.2019 at poorvika show room, 238/2a, sekkalai road branch, karaikudi.
But it was got repaired on 28.12.2019. I went to show room, paid rs 400 and again i got new replacement at 07.02.2020. Because i'm live's in mysore so late replace. (Invoice no gsi/kaku/7131)
But that was also got repaired on 29.2.20. Again i visited showroom. They told us to contact company directly.
Within one month i received 2 issued products at your branch. But atlast your people did not take responsibility to the product. What is going on here actually?
I need a favourable reply as soon as possible.

I brought nokia 3310. Battery gone before one year.

My husband got me an iphone se 2020 from ekkatuthangal branch, chennai as a surprise wedding anniversary gift. As i am already using iphone series mobiles i wanted to exchange it to buy iphone xr but when i contacted the customer service and the branch i received such an irresponsible answers that once goods sold cannot be replaced. Even i told them i dint even open the mobile box, it’s perfectly sealed still it cannot be replaced itseems....

Dear all,

I have visited poorvika mobiles (No.66 om sakthi complex, evn road, erode) on[protected] to buy a type-c to 3.5mm earphone adapter for my oneplus 7t mobile phone.

I have asked the salesperson for the adapter and he had provided me with inbase brand type-c to 3.5mm adapter. They have also briefly tested it with my mobile. Could hear the audio output so they have billed and i took the product.

When i reached home and used it i could hear a static noise (Buzzing sound) in the earphone along with any kind of audio from the phone (Songs, videos, system sounds etc.). This is not an earphone problem. I have tested with multiple pairs of earphone and still the same issue.

And later after some research, i have found that the inbase brand adapter hardware doesn't support the oneplus mobile phones.

I have rushed to the shop within 2-3 hours of purchase and explained them the issue. The salesperson refused to accept the claim and they are convincing me that this is how an earphone works (With a buzzing noise in the background). As if i don't know anything about electronics and i'm using earphones for the first time.

It is the incompetence of the salesperson. He should have knowledge of products before selling. He should have known that this product doesn't completely support oneplus mobile phones.

They are neither accepting return nor exchanging for some other product. I request a refund or exchange with some other product (Not the adapter).

Please find attached the bill copy and product photos.

Invoice no. Gsi/ thir/104. Date : 08.05.2020. Bill amt.15450/-

I had purchases samsunga20s model on 08.05.2020 including other accessories...
When i was reached home put in on charging mode... More than 2 hrs the phone was not crossed 40% of charge... I'm really shocked.. The product is fast charging phone... After 1 day went to thiruvottiyur poorvika shop and tell the same story... They people are simply said the reason... It was manufacturing default... Saying there is no fault in phone... Only charger problem... I'm asking u how manufacturing default will happen in new phone... I don't why... The said we will get it new charger and give it k to me.. I don't know why is this mobile fafult or charger fafult. Also given ref no. [protected].. It's ringing but not responding... Still i'm not using the mobile.. Simple get it down without using... This is ur customer???
I need replacement of my phone... Otherwise i will escalate this matter to consumer court...

Revert me back.

Prabakaran
[protected]

Here I'm complain the poorivika in ooty... I have warranty to exchange the headset... But they got my headphones and asking me to come on after 1week ...I have warrent headphone and box then why are they delaying...

Staffs are silently moking at me..thinking that I m unaware of it

Yesterday we have visit poorvika showroom mmda colony branch to buy i phone xr mobile but there is no response from your staffs totally disappointed very worst service

Hi,

I had purchased nokia 7.2 from express avenue chennai poorvika outlet.
Payment option was done through debit card emi, for which every month of 4th i was debited 1759.74 rupees. Since march there had been unauthorized credit as cashback and emi return to my account and without intimation 4060 rupees was deducted as emi for this month. This kind of transaction experience is strongly against my will, i request explanation to all the unauthorized transaction and to only debit the agreed amount for the left over emi months.

Thanks,
Priyalaa
[protected]

Sir, I am purchased for lava z91 mobile on 19.01.2019 at coimbatore 100feet road branch. my mobile bill missing my mobile touch some problem. Hence duplicate bill need . Model:Z91, Make:LAVA, IMEI 1:[protected], IMEI2:[protected].

Dear sir/madam,

I have bought a vivo s1 phone from poorvika showroom, moolakadai on on 09.03.2020.

After two weeks, that is on 30.03.2020 from night onwards the touch is not working and on the next day the screen displays like blue in color scattered on the screen.

Because of this lock down we are unable to reach your service centre and as well as poorvika showroom, moolakadai branch.

Please do the needful.

I recently purchased a samsung mobile phone worth 20000. The headphones didn't worked properly. I approached showroom. They told me to ask samsung service center. There i didn't get any response. They simply told no stock. Again i went to showroom, they assured me that they will get my headphones and will give it to me soon. But it's been 10 days, i didn't get any response. They are not valuing customers money. Is this your kind of customer service??

Hii, i have purchased realme air buds worth 4000 from poorvika mobiles, hosur. The product is malfunctioning, the left side is not working properly its getting disconnected abnormally whereas right side is working fine. I went to the shop to exchange the product, they told that is working properly sir, but it works sometime properly and sometimes irritates me alot, so please change the product

I bought a c-type cable for my one plus 7 mobilephone. Its been not even a month but the cable is not working. I went to the store for replacement they gave me one even that is not working when i asked for money no body isnt answering neither giving me another product. I have called customer care, complained about it but there is no proper response. How can some one be this ridiculous

On 11 march i have bought a new samsung phone in poorvika (Tambaram, shanmuga road). Am sorry to say that i had the worst experience in purchasing a mobile. No sale person knows anything about the product. There was nearly 8 staff i believe. No one has the product knowledge expect for mr. Kamal. No one has the soft skills. No one knows how to interact with the customer. The mannerism before and after billing is entirely different. Everyone looks terrific. They are not easily approachable. The person in charge for accessories is real nonsense (Sorry to use). No one is groomed properly. One of the worst experiences of my life. They even don’t know how to talk to a customer. Poorvika in mudichur road is much better.

I have purchased a iphone xr on 14th of april 2019 with 5% poorvika cashback (Rs.2000) and 10% hdfc cash back in iyypanthangal showroom.
I was told by poorvika sales person that i will receive poorvika cashback in one month and hdfc cashback in 6 months.
I got poorvika cashback in one month but my hdfc cashback is not credited till date.
Later i approached hdfc bank customer care about my cashback and got the reply through...

I bought samsung phone in poorvika, which is a # box, defective one.
Sales team has cheated us.
We are going through high bp, medical concerns because of this # box.

Exchange give me a new phone or return my money.

I'm daily doing up down to jst get this phone fixed, no one supoertive from poorvika, mentally tortured me with it services.

I am very sure that it's on my fb wall, twitter, poorvika cheated me with money, phone.
I want immediate refund.

Also pay compensation for my struggles, to up down to store, my commute, my mental pain, my high bp, i'm really done, want a fair justice before i go to police, or consumer forum court as i belong to defence background.

I am soo dissapointed with my product (Samsung note 10 plus) bought on your poorvika store in madurai. They also made me to wait nearly 3 hours in the store to buy a phone and also they said they'll provide me gifts and i have not received them till date. Also to your notice i have tried calling the in charge person several times but he refused to take my call. I have not experienced such a kind of response anywhere else.
Person incharge: bala

The customer treatment in poorvika mobile stores in nagercoil tower junction is hopeless and deceiving. They sold me a product worth 10000 rs max. For 12000. Highly dissatisfied with their approach.
I wanted to purchase a phone with 64 gb storage. But i was shown a samsung a20s model phone with 32 gb storage, with the explanation that that particular variant has 64 gb ram and 3gb ram. Before i could realise it is only 32 gb storage, the phone box with the details was taken to the billing section.
They actually wanted to tally the bill to 12000, since the product would show only 9800 in the bill. And they were trying to bring some products like ear phone, power bank and so on to sell it off. Since i didn't take them, they forced me literally to buy the adld, accident insurance. And they gave me a 16 gb memory card which i didn't want. Finally they tallyed the bill to 12000.
So much of cheating. I felt i didn't get what i wanted from the store. I don't recommend anyone to purchase mobile phones over there. Each time my phone hangs due to lack of storage, i will be cursing poorvika for it