Poorvika Mobiles Complaints & Reviews

Purchased samsung galaxy m11 on online on 18th july and delivered on 22nd july, but day one the phone is not charging and no one is responding for emails and whatsup.

Kindly replace the faulty mobile or refund.

Order no.378585
Date of order 18.07.2020
Date of delivery 22.07.2020
Model - samsung galaxy m11 black

Regards,
Manjunath s
[protected]

I had placed on their website for Apple airpod 2 with wireless charging case, but they tried to cheat me and this is a clear case of fraud from Poorvika. I had made the payment and agreed to the deal offered by you on your website for the product by making a payment of Rs. 14499 for the prodcut https://www.poorvikamobile.com/apple-airpods-2-true-wireless-white?gclid=EAIaIQo...⇄ . Before making the purchase I spoke to their online assistant just to clear my doubts that they will be sending exactly the product that was described on their website i.e. apple airpod 2 with wireless charging case. The description as well as the image for this product posted by them was misleading and they deliberately sent me a different model than the one I had placed the order for. Fortunately, just before accepting the product I noticed this and denied accepting the product though the delivery guy motivated me to open the package and check inside which had been wrong if I had done so. I also informed the delivery guy about the reason why I am not accepting. I also requested him to connect me to your manager but the delivery guy said he doesn't have his number and the delivery guy's phone was switched off due to low battery according to him so he couldn't pull out the number either from his phone. I had dropped multiple emails and calls to them and even escalated multiple times and told them I won't accept anything less than the product I have ordered and being a seller they can not backout telling me it was wrong price uploaded by them. I want to bring to your notice that once a product is offered by the seller and accepted by the buyer and payment is made it is considered as an abiding agreement and hence there is no way for the seller to backout from the deal and moreover try to cheat the customer. I did speak to their escalation department as well. On that call they offered refund amount which is rejected straight away and insisting of sending the exact product or provide me a compensation for the difference of the actual product so that I can buy the product from someother seller. Inspite of me not accepting the negotiation deal offered by them they forcefully refunded me the initial amount and since then inspite of trying to contact them multiple times they are not responding to me. In the purview of this, I want you to connect with the seller i.e. Poorvika mobile and help me resolve this without wasting any more time & energy. As negotiation I stand by what I asked them initially which is either they send me the product which I had ordered from them OR refund me the full amount paid(already done) + differential of the price of actual product(pending) which sums to 4000 rupees. Failing to do so I hereby want you to convey to them that I am ready to pursue legal interference in this matter in order to safeguard myself as a customer/consumer. Please also find the attachment of screenshots from your website of the product details listed on your website which I had ordered for. The number I spoke to which is of the person from their escalation team is [protected]

I have brought new samsung a71 mobile in your old washermenpet branch. Due to some issue mobile charge is not happening. Two days my new mobile was not delivered. Very worst services from ur washermenpet manager vijay.

I brought a realme buds wireless earphone on poorvika mobiles in bangalore on 15/01/2020 and my headset one ear stop working inorder to claim warranty i want bill unfortunately i lost the bill so kindly send me a duplicate bill. The headset details below.
Headset model realme buds wireless
Customer name alam saleem

I bought v1 7 mobile in your padi poorvika shoow room i already said to ur staff kindly put the bill in our company name and gst number, but your employees wrongly entry the bill in my name, when i seen the bill in my house then i shocked bill is wrongly updated in my name then i suddenly return back to your shoowroom they simply said said once we entry the bill means we cannnot able to change then i argued with them they simply said yes we forgotten to entry your gst number in the bill we can't able again update your bill in the busy situation here after don't come to our showroom again then i asked superior officer contact addressor mobile number then the simply drag for couple of days, so kindly resolve my problem as soon as possible thanking you

I have placed an order on july 11 2020. Its 8 days now, no product delivered yet. I have spoke to atleast 15 customer care agents and all that the support agent replies is that they will talk to the concerned team and update me. There is no update after that. No body knows what is the status of the order and whether the same will get delivered. Finally today they say the product we received is damaged, they will arrange for alternate mobile or try other mobile which will again take more time. Order#370167. The frustrating thing is they don't call back to update the status, they don't have enough info with them. Always we need to connect to get the status which are not proper. All are false promises.

I bought a new lg w30 pro mobile online from poorvika on 6th july. It was delivered on 8th to me. I'm highly unsatisfied with the new phone. The sound quality is extremely poor. Whoever i talk to complains that they are not able to hear. I did not expect this from your side.

It does not look like a fresh product to me. I had already raised a complaint by calling customer care. She asked me to go to the service centre in vadapalani. But i bought it for my father who is elderly. He does not have a vehicle to commute during this covid situation. He cannot go to vadapalani now. We have a showroom very close by. But the customer care says, showroom people will not see to it.

So what can i do. I request you to arrange for a pickup. I have spent 13549 for the mobile. But it is of now use to my parents now. Pls do the needful.

My self immanuel i visited poorvika mobile showroom 100ft road gandhipuram coimbatore branch. While i entered the shop no one hav asked wat you want..and i waited for almost 10 minutes and approached a sales person enquired a budgeted mobile around 5000..the moment i asked low budget mobile the way he respond was soo bad..just noding his head like no..treated me like begger. It irritated me a lot. I will never visit ur branch any more

I have ordered oneplus 8 pro on july 13 through online
As per the website order is available for regular delivery and it was in stock when i ordered
Payment was successfull and got a order number
Status was in processing state till now, now it is more than 48 hours nothing happened
I tried reaching customer support on mail, whatsapp and phone no response till now
My order id #372303

Hi
I ordered a samsung a21 online with 2 hour delivery option in 13th july 20. Till now there is no information on the delivery and in website it says still processing. Spoke to gomathi, srividya and praveen in customer support with no further help. All they could promise was product will be delivered yesterday but it wasn't. I called today again the same story. Finally i had made up my mind to cancel and full refund, but praveen in customer care says he cant cancel only some other department will which cant be reached by the customer. He promised of cancellation today and an email to be sent today.
Worst experience and horrible customer support for online purchase. I hope it's not the same at store.
Whoever reading this email consider this a polite request to cancel the item and initiate the full refund in to my account asap.

Sir,
I purchased nokia phone model 105 from poorvika keelkattalai in the month of february. I lost the bill, now the phone is not working.
When i asked showroom they told for this small mobiles duplicate bill will not be provided.


Requesting you to please provide me a duplicate bill soft copy

Thanks
Thanesh

I have ordered iphone 11 red 128gb 5days back. When i book via online it says 2hrs delivery and they charged me extra 50rupess fr shipping. But i did not recieve the product yet. I mailed many times, contacted customer service but no response. Atlast one lady said saturday i will receive, now no response from your side. I dont know when i will receive and how long should i wait? I want to escalate this to your senior officer

I have placed an order with 2 hours of delivery. I have been trying to reach the customer support and all that the support agent replies is that they will talk to the concerned team and update. There is no update after that. I tried calling all the numbers but no body knows what is the status of the order and whether the same will get delivered.
I have sent an email more than 2 hours back but i have not got a single reply. My order number is 368668.

Hi,

I had placed order for redmi note 8 pro on thursday (July5th). After payment an agent from your centre called for confirmation. He had promised me 2 days delivery and said he will inform me once the order is assigned. When i called him the next day he was saying that he will call back to me after assigning the courier, but no one had called me till now and whenever i call they are not even attending my calls for two days. When i call from different number they are atending call and after that they are ignoring calls from that number too.. Kindly take initiative and make my order to. Be delivered soon

My order id is 364903 and expected delivery on 8th July as per the order which i had placed on 7th July. Called customer service for more than 10 times, but no proper response.

At Least tell me the expected date of delivery for this order. After paying the complete amount of Rs.45000, this is really very bad that i am not getting any updates on this order, even called the customer support number more than 3 times, but no proper response from your end.

Really very frustrated. Hoping to hear from you soon on this matter as soon as possible.

Thanks,
Paranikumar S

I brought a jbl headset and samsung guru phone on poorvika mobiles in kundrathur, chennai on 18/02/2020 and my headset one ear stop working inorder to claim warranty i want bill unfortunately i lost the bill while shifting home so kindly send me a duplicate bill.The headset details below.
Headset serial no.HF-JBL-28947.
Headset model no.JBL T50HIBLUIN.
Customer name.Antony.J.
Mobile no.[protected].
Email id.[protected]@gmail.com.
Paid bill on.18/02/2020 at 5:20pm

I ordered oneplus wireless z order status is still processing...
I tried to their chat option to cancel the order and refund my money she is telling there is a separate team for online orders and she convey them for order cancelling. Where is the issue updation?? No mail or messages for acknowledgement!!

I need someone to talk from their side.

Order id #363709

My order id:363239
Such a poor service from poorvika i ordered my product on 6/7/20 when i called to customer care they said it will be delivered on 7/7/20 evening but till now it was not delivered there is no response from customer care team when it call bow its saying all our agents are busy if today it was not delivered i would say that you can cancel the order and refund my money
If not i would legally proceed where i will give complaint in police station i have all evidences

My order id:363239
I have complained yesterday they said my product will be delivered within yesterday evening or today morning but now the time 3:35 service hour is going to end
Pls cancel the order refund my money
Such a poor service from poorvika
And ther is no any response if I called customer care it said all our agents are busy
So kindly i[censored] can deliver today you can or else you could cancel the order my money should redunded within 24 hrs

Hi,

I had placed order for airtel 4g hotspot binatone wifi data card (Black) @ https://www.poorvikamobile.com 02/07/2020. My product still not delivered yet and chatbot in thier saying product is still processing. After the payment there is no response poorvika mobiles and customer care numbers are not responding. I want to know the current tracking and exact delivery date of my product
Order id: 359262