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Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in

1.3

Updated: Apr 21, 2025

Complaints 1233

Resolved

319

Unresolved

914

So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝

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Postal Life Insurance [PLI] reviews & complaints page 26

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Address: Head Post Office Dharmapuri

I have paid my pli premium rs.6979/- online on 15.05.2020 for three months march, april and may 2020. The payment was successful and the above amount was deducted from my bank account with transaction no.078174. But the receipt has not been generated and in the payment history it shows as status 'pending'. My pli policy no.[protected]. I request to resolve this issue as soon as possible.

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Non crediting of PLI policy no APS 948085L in respect of sub secuinder Singh

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Sir i had made online payment for my pli with cust id[protected] and policy number[protected] in the name of ashish thapliyal. I had done premium payment on 31.03.2020 from my hdfc credit card but the payment was debited twice from my card 4342 amount but both the payment were unsuccessful. The amount has not yet credited to my account. Kindly look into the matter for refund of my amount.
Thanks and regards

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Address: Vill- Bilara Post - Bisawar Distt- Hathras

Name of Policy Holder : MANISH KUMAR JAT

Policy Number :[protected]

Period of Premium paid : 01/05/20 To 31/05/20

Amount of Transaction : 1789/-

Date of Transaction : 04/05/20

First Six Digits of Card No. : 510372

Last Four Digits of Card No. : 6482

Mobile number : [protected]

Transaction No. : 285415

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Address: VILL - BiLARA, POST - BISAWAR, DISTT - HATHRAS

Sir mera pli policy no.[protected] he sir mene 01/05/20 to 31/05/20 ki 1789 rupay ki with tax kist he policy kist ko online ke madhyam se 04/05/20 ko jama kar raha tha ek dam se transaction failed ho gaya or mere mobile par 1789 rupay debit ka sms aa gaya or mene policy ka pay premium status dekha to pending so ho raha transaction no. 285415 he sir help me l

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Postal Life Insurance [PLI] Customer Care's response In this regard, please arrange to provide the following details as per below given format to [protected]@indiapost.gov.in and [protected]@indiapost.gov.in for further n/a at their end :
Name of Policy Holder :
Policy Number :
Period of Premium paid :
Amount of TransacNtion :
Date of Transaction :
First Six Digits of Card No. :
Last Four Digits of Card No. :
Mobile number :
Transaction No. (starts with OR) :
Remarks (if any) :

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Sir,
1.. It is intimated that i'm operating a pli policy no aps-639329l which was opened on 2004 at post office agram, bangalore. But i didn't get the original bond for the said policy.

2. Apropos, you are requested to intimate the action to be taken for issue of original/ duplicate copy of the said bond to my email id [protected]@gmail.com

Thanking you,

With regards

Shimil preman k
E-mail id - [protected]@gmail.com

Aug 12, 2021

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Postal Life Insurance [PLI] Customer Care's response Kindly apply for duplicate policy bond in the nearest post office. a proforma of bond of indemnity canalso be download by click link:
http://www.postallifeinsurance.gov.in/innerpage/downloads.php

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Address: Flat No : 203, PRINCE appartment, 2nd line , pattabipuram, GUNTUR-520007, AP

My Policy No : AP-263112-R, Sum Assured Rs.100000/- Maturity date is 30.03.2020. For amount received, we unable to go post office due to COVID-19, So, Please advise to me how we apply for Claim for Maturity Value of PLI policy.

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Sir

I, baljit sharma parashar, a policy holder of pli. My pli no ae-395225a, the third installment of money-back was due during the month of feb 2020. Till date the amount has not been credited. Kindly credit the money-back amount in my sb accounts no [protected] held with sbi air force station hindan, as i'm unable to visit any post office due to nationwide lockdown for covid-19

Aug 12, 2021

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Postal Life Insurance [PLI] Customer Care's response Kindly contact the nearest post office after lock down period.

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Sir,

I am pli policy holder baljit sharma parashar. My money back policy no ae-395225a was due for third money back installment in the month of feb 2020. Till date no payment has been credited to me. I request that money bank instalment may please be credited to my sb accounts number [protected] held with sbi air force station hindan. Or my sb account no[protected] held with air force station hindan post office.

In present scenario nationwide lockdown for covid-19 i'm unable to submit policy document with any of the post office.

Thanking in anticipation

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

Postal Life Insurance [PLI] Customer Care's response Sir, for any survival benefit you have to submit survival claim form in any post office. Kindly submit this form in any post office after lockdown period. Kindly download the form through link: http://www.postallifeinsurance.gov.in/upload//uploadfiles/files/download/AEASurvivalBenefit.pdf

May 01, 2020

Updated by Baljit Sharma Parashar Lockdown opens after one year, till than I have to wait sir. What a justice? My regular payments of premium are being creditted then also something is required

May 01, 2020

Updated by Baljit Sharma Parashar Not justifyable

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Address: india

I am yashoda yaligar email id [protected]@gmail.com phone no [protected] has completely filled the pli form ant payment has been done but receipt not shown not the application is not also shown

Apr 18, 2020

Updated by YashodaY pli application form has been duely filled payment has been done but the receipt and the application no not shown name Yashoda Yaligar email id [protected]@gmail.com phone no [protected]

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Respected sir,
My name is hav udai singh tai from indian army. My policy bond bearing machine no-aps - 290350-l. Which is to be matured on[protected] has been lost. Can i get a duplicate copy of the bond paper of the same or what are the procedures to get my matured amt.? I visited twice in army postal service office but they suggested me to contact call center but the call centers remains unattented.
So pls help me in this...

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Dear Sir, I forgot my password and tried to reset the same. But when I tried to reset it is saying the my mobile number is wrong. kindly resolve the issue.

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Apr 24, 2020

Updated by SubhankarSingha I have not received any communication from your side or post office side. Kindly help me to resolve the issue. I think that my details are not properly updated in the system.

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Address: MALA FATAK, MAHATAMA GANDHI COLONY, GALI NO 3, HOUSE NO 41, KOTA, RAJASTHAN-324002

1. I, sanjeev kumar srivastawa, purchased a pli policy aps[protected]l maturity date is 31 jul 2030. The subscriptions for the said policy are depositing timely. But the bond of my policy has not yet been handed over to me. I am requesting please forward pli policy bond (Aps[protected]l) in the address given in this complaint.

2. Also, request please transfer the fwg policies to post office, kota, rajasthan as i am shifted to kota :-

(A) policy no aps[protected]l maturity date 31 jul 2030.
(B) policy no aps-649184-l maturity date 31 aug 2022.

May 10, 2020

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Apr 09, 2020

Updated by sanjeevsrivastav Complaint still not solved

Verified Support

Apr 09, 2020

Postal Life Insurance [PLI] Customer Care's response Sir, your policy belong to APS. hence the issue regarding non receipt of original policy bond has been forwarded to PLI Cell, APS, 56 APO, New Delhi through e-mail ([protected]@armypost.nic.in).

2. Now all APS policies have been transferred in civil post office hence no need to transfer your policy, you may submit any service request regarding your policy in any post office in india.

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Sir, my previous pli policy no aps-474221-l assured of rs.01 lakh premium @ rs.555/-pm has already been maturity & claimed for rs.192900/- on 17/8/19 through neft/post office sec bad (Head post office). But, now my another pli policy no. Aps - 1305937 l assured of rs.01 lakh premium @ rs. 1095/-pm has been maturity & claimed for rs. 146400/- on 31/3/20 sent by postal through neft utr sbin[protected] head post office sec bad). Please intimate/clarify of reason for long variation of amount between both policies and credit the variation amount immediately

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May 4, 2020

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Postal Life Insurance [PLI] Customer Care's response Sir, the maturity claim amount is depends on various factor like policy period, yearly basis bonus, etc. Hence there are some difference in amount of maturity claim of both policies. Kindly visit the nearest post office after lockdown period for more information.

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Sir my policy no aps-719833-l
I have not recieved my pli bond paper till date
Sir kindly requested pls send my policy bond paper in my adress
I'm very thankful to u
My adress is,
Vill-kashni (Near mh
Po-bin
Dist-pithoragarh
Pin 262501
State-uttrakhand
Hope u will understand and solve my problem
I'm very greatful to u sir
Sir pls solve as soonas possible.

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Address: Porbandar, Gujarat, 360575

Sir, i have applied for 2 bonds since 2010 and i haven't received my policy bond till date. After approaching different apo, i could get my policy nos i. E. Aps-1072524n and aps-1072525n but still didn't received my policy bonds. When i enquire the same by email to director aps pli, i got a reply saying that "pib issued on 7/22/2015 for duplicate policy bond". Now, i'm unable to proceed further view lack of proper guidance. Sir, please help me asap so that i could check my account status. My email address is - [protected]@rediffmail.com.
Regards.

May 4, 2020

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Postal Life Insurance [PLI] Customer Care's response Kindly find latest status of your PLI policies. you may apply for duplicate bond in any post office.

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Address: Annapurna ashramam street palasa

My self i am jakkala santhosh kumar.. Working as teacher... My pli postal life insurance policy number ap-497620-cs. I have been paying amount sing 2011... Recently i applied loan at kasibugga.., sub post office, srikakulam district,. Ap. They took my pli book and bond... I got loan sanction letter from head post office tekkali, srikakulam district, ap.

But at kasibugga sub post office.. Had took so many quarry...

Most importantly the head of the officer.. Spoke very harshly...
I also submit two witness adhar card xerox and signature in sanction letter.. But

Even with my loan sanction i have faced trouble putting unnecessary queries...

She said "employees who are witnes are... They should come and talk to me and sign in the interview..

She said loudly go from here...

They also took my pli bond... Please do me justice

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Address: Vill. Kotla po- darlaghat Teh. Arki Distt. Solan HP., 171102

My self mohinder kumar got a plan in may 2008. Since then i am paying my monthly premium regularly. My policy number is hp-171032-cs. I received an acceptance letter but no policy bond till date. I took the that letter for policy bond. The issue came to notice when i recently tried to update my profile for on line premium payment by linking my adhar and mobile number. Then the officials told me to produce bond but i could show them the only letter i had received. They told me that it is not policy bond.
So you are requested to issue my policy bond and oblige.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Postal Life Insurance [PLI] Customer Care's response Sir,
for duplicate policy bond, kindly apply in nearest post office after lockdown period. if you want to avail online premium payment facility, Kindly share following details at e-mail id: [protected]@gmail.com, pli.[protected]@gmail.com. It is also intimated that the last date of PLI/ RPLI premium for the month of March, April & May-20 has been extended upto 30 June without any default charges.

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I have made payment from my axis bank credit card to pli premium on 01.03.20 20 for jan, feb & march 2020 for an amount of rs.4259=00 at 9.31am but i am unable to track the payment and it still show due amount 4259 for three month. I follow the tollfree no no but only given assurance it is credited on one or two days or on monday but till date 12.03.2020 making complain on mail etc but it is rejected or some time it is not replied
Policy no : mh-230176-cs
Name : rakesh kumar umashankar
Amount : ea/60/ 500000
Premium : 1375 (Monthly)

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Mar 12, 2020

Hi, we are open to help you! Please provide us your contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

R

RAKESH KUMAR PFKDMAL

from Delhi, Delhi

Mar 20, 2020

sir, till date the said amount has not been credited in my PLI account I have also mail to the PLI several mail account present on web site and also contact with telephone but no positive response receive yet.

Kindly peruse the matter with postal life insurance department and help me to resolve the issue on urgent basis as new EMI for April 2020 is on head. as i confirm from Axis bank the amount Rs.4259/- has already been transfer to India Post but they not credited in my PLI Account MH-230176-CS.

Thanking You.

R

RAKESH KUMAR PFKDMAL

from Delhi, Delhi

Apr 2, 2020

sir, till date the said amount has not been credited in my PLI account I have also mail to the PLI several mail account present on web site and also contact with telephone but no positive response receive yet.

Kindly peruse the matter with postal life insurance department and help me to resolve the issue on urgent basis as new EMI for April 2020 is on head. as i confirm from Axis bank the amount Rs.4259/- has already been transfer to India Post but they not credited in my PLI Account MH-230176-CS.

Thanking You.

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Policy no. R[protected]...
I paid premium for the month of march on 2nd.. Through online... Amount deducted from account.. Even its showing transaction successful... But when i check in tools and utilities its showing pending... Recipet not generated... So please help me what can i do now... Have to pay one more time or else amount will refund from postal seevice

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