Postal Life Insurance [PLI] Complaints & Reviews

I am rajesh kumar m, an ex servicemen retired from indian army (Artillery) retired on 31.05.2017 residing at kerala. My 2 x pli policies aps 579987-l and aps 610813l has already forwarded to addl dte gen aps (Pli cell) on 25.10.2018 (Ref 1) along with all concern documents ie. Policy bond, premium book, crossed cheque and willingness certificate (All documents are in original) for surrender due to financial hardship, through 613 fpo military station trivandrum kerala. Policy no aps 610813l is already surrendered and cash credited to my account on feb 2018. But after 1 year passed, the surrender amount of policy no aps 579987-l is not credited to my bank account / no cheque issued till date. I requested to you to investigate the same, instruct the concern section and credit the amount on an early date.

I am already submit a rti complaint related the issue the ref is posts/r/2018/59214 and modef/r/2018/81465. But there is no action taken till date.

I tried to pay the premium for the month of November using PLI customer portal by SBI debit card. Transaction was unsuccessful but the premium amount of Rs. 1975.00 was debited from my account. The POST Txn#[protected] dated, 30.11.2018. I have waited so far without making any complaint thinking that the debited amount would be refunded automatically but it has not been so.

Therefore, I request for refund of the amount debited from my account.

I have two policies with no. S ap-330408-cs
And ap-280777-cs.
I applied to register both policies online..
One policy with no.208777 registered for online payment.. Another was not.. I request you to policy ap-330408-cs register for online payment..
Policy no.: ap-330408-cs
Mob: [protected]
Mail : [protected]@gmail.com
Aadhaar:[protected]

My name is n a singh working in indian airforce. I have applied for pli in 2008 at 405 airforce station belgaum. But i didn't received my policy bond till now. Please send my policy bond as soon as possible. My pli details are as follows :
Authority - aps-863108-a, liquidation date-10/2028, commencement date-11/2008, total installment - 239, recovery rate-1298.
Please send bond at my address:
N a singh 43 sqn airforce station jorhat
Village - rowriah
Post office - jorhat,

Distt. - jorhat
Assam
Pin - 785005

Sir/madam
I am a. Stephen michael, s/o antony andichioorani (Vill & post), i am working in an indian army, my pli policy no is aps[protected]l. Date of proposal 11.09.2009, date of maturity 04.10.2018. I have paid amount of rs 1403/monthly from my salary. I have submit my document op my pli to the office. But still i am not received any amount from pli. So please check my fund details and let me know the status. Do the needful

Sir/madam
I am. A. Stephen michael, s/o antony, i am working in an indian army, policy no aps[protected]l, date of proposal 24.08.2013, date of maturity 24.09.2018. Still i am not received money from pli. This money i need for my fathers open heart surgery. I have given already for the past 3 months back my pond document to the office. But still no response. So i[censored] can do the needful i can benefit of my maturity amount. Please do the needful.
Thanking you
Yours faithfully
A. Stephen michael

Hello sir! My name is pradip basumatary and i have been giving my service in the indian army for 24 years. I had opened up a pli account ever since 19th october 2010 with a premium amount of rs.2110 every month. Now coming to the maturity term of the policy, my maturity date of the pli policy was on 15th november 2018 and i was supposed to receive a total amount of rs.200000 with interest. Since it has reached its maturity date i was supposed to get the full amount of the deposit premium i paid until the matured date that recently surpassed.
So, here the following details of my pli account:
Policy no: aps-1152919l
Phone no. [protected]
E-mail: [protected]@gmail.com
Date of acceptance:19 october 2010
Date of maturity:15 november 2018
A total amount of sum to be assured: rs.200000
Sir, kindly have look at my problem and do contact me and one more thing two days back i went to my nearby p. O to inquire about my maturity fund, they said i was supposed to receive a confirmation file that should have reached me by now.

My policy number is[protected]. My customer id is 65235579. I paid my premium for 01/12/2018 to 31/12/2018. I made payment online on 23/11/2018. By using punjab national bank debit card. My bank account debited but not credited in pli account. Ipaid rupee 4755. My mail id is [protected]@gmail.com. My phone number is [protected]. I purchased policy from ludhiana post office. During payment there was a network problem. Also i not recieve e mail acknowledgement kindly resolve my issue

My name is kuldeep sharma working in indian airforce. I have applied for pli in 2008 at 405 airforce station belgium. But i didn't received my policy bond till now. Please send my policy bond as soon as possible. My pli details are as follows :
Authority - aps-829276, liquidation date-06/2028, commencement date-07/2008, total installment - 239, recovery rate-790.
Please send bond at my address:
Kuldeep sharma s/o babu ram,
Village - ghugal,
Post office - budhan,
Teh - bangana,
Distt. - una
Himachal pradesh,
Pin - 174308

Dear sir, i no 4077138n ex hav jagtap suresh manik opened pli policy in 2010 and continued premium deposited but i am retired in jan 2015 that time i have submitted application for transfer my policy in my nearest civ post office but my policy till date not transfer to civ post office. I request to you close my pli policy no aps[protected]l and refund my balance in my account no[protected] icici bank silvassa ifsc code icic0000422 at earliest.

Thanking you,

With best regards,
Ex hav jagtap suresh manik
No 4077138n

It has been more than a year since my mother passed away. Yet the pli of my deceased mother has not been settled yet. I enquired about it at my regional office and they are utterly clueless about the file. No response from them whatsoever. I mailed them, called them, went to their offices but all were in vain. I donot know what to do any further. Hence is this complaint.

My pli policy number kl-48925-cc matured on[protected].

On 12th nov 2018 i visited calicut pli office and counter staff informed that only installment updation upto april, 2015 is happened in my policy.

For updation of further installments i have to contact tvm office and provided 2 numbers

I contacted this 2 numbers and still i do not have any idea when i can encash my metured policy

Sir my name is sridhar kumar reddy i have two policy s in kurnool district my policy no are ap-382130-cs and ap-308535-cs today i visited post office tekke nandyalaand submitted pass book of two policys but in the office they didn't take my premium simply says we can not take premium this 5 th month you must produce docter certificate later i serched for rules it found continue 6 months it will lapsed i further submitted by explained the same but he refused please clarify
Tekke sub post office
Nandyal
Kurnool dt
Andhrapradesh
Pin 518501

Ph [protected]

From

Ratheesh kannata
585 dsc pl
Ins kadamba vanam
Qtr no 18/16
Arga. Karwar
Karnataka
581308

To

Pli complaint cell

1. Ref our bond no aps - 563517-l date of maturity sep 2018.
2. Bond closed at post office karwar karnataka with due date. You are requested to close the file and pl be sent above named post office at the earliest pl.
2. An early action is requested pl.

Ratheesh k

My name is Sheik Abdul Azaz.
I have paid my PLI Policies payment through online on[protected].But gmail cash bill not generated to my gmail account.
My PLI Policies are 1.[protected] for this policy paid Rs 2875/-
2.[protected] for this policy paid Rs 3153/-

My gmail is - [protected]@gmail.com

Amount deducted from my account but not credited in PLI Policy account for November 2018.

I have purchased a postal life insurance policy bearing number tn812 b during 1986 and paid annual premium on the policy regularly as advised by postal department. The policy matured for payment on 06/05/2018. During 1990, i had availed a loan facility against this policy from canara bank by assigning the policy in favour of canara bank, melur tuticorin branch. Though, i have cleared the loan availed from the bank, i did not ask for reassignment of the policy and hence the assignment in favour of the bank still continues in favour of bank. However, i am the beneficial owner of the policy. As per the policy document, the last monthly premium payable was jun 2017. As the periodicity of premium was changed to yearly in between, as advised by the postal department i paid the annual premium in nov 2017, ie. I have paid excess premium from july 2017 till nov 2018. I regularly paid all the premium as per the policy terms at sengottai post office [627809] and upon maturity of the policy on 06/05/2018, i requested canara bank to collect the proceeds of the matured policy in terms of the assignment rights conferred by me on them. Accordingly, canara bank, melur tuticorin branch vide their letter 07/06/2018 requested the chief post master general to send the maturity proceeds of the policy to them. This letter along with the original policy, premium paid receipts, original pass book, claim sheet duly signed by me was submitted to the post master, sengottai on 10/06/2018 through messenger. The post master, sengottai managed to avoid acknowledging the above claim to the messenger of canara bank. Hence, i personally visited the post office and upon my insistence, receipt dated 23/06/2018 was issued. Since then i have been requesting the postal department to consider the claim and pay me the matured proceeds of the policy. Every time, i was provided with silly clarifications and the settlement is delayed for reasons best known to postal department. Hence, i took up the matter with the chief post master general, vide my letter dated 20/09/2018 for their interference for immediate settlement. Though, the above letter was received by the office of the post master general, general, they have chosen to keep quite over the matter and the payment is delayed further. By keeping silence over the matter, the post master general, t n circle has neglected to pay the matured postal life insurance policy.

Hence, i pray that suitable order may be issued to the postal department to settle the matured policy and to send the proceeds along with the excess paid premium, interest for the delayed period ie. From the date of claim till the date of settlement @ 12% p a and rs.10000/- towards damages for the intentional delay in settling the policy and making payment and towards cost of mental agony caused to me.

Sir, i am serving in air force and presently posted to utarlai, barmer (Rj). I have submitted my original policy to main post office barmer for surrender. Post office barmer sent to letter to pli head office, delhi for surrender of policy on 10 september 18 but till now no file has been received from head office delhi. I contacted many times to head office but no one received the call. I also raise my problems through mail but no reply from you side. Please look into the matter for solutions my problem.

My pli policy no. Dl-43683-cc has already matured on 20/08/2018 and also submitted a maturity claim form duly filled up and signed by me alongwith an original policy bond and relevant documents to pli office through registered speedpost on 4/10/18 which has been delivered there on 10/10/2018. My mob no and email id already registered in pli office too.
After not receiving money of above matured pli policy into my sbi account. I further made correspondence in email id of pli office online on 24 oct and 6 nov 2018 even then no response is received from their side nor intimated me any thing in this regard. Being aggrieved, i am compelled to write u for taking this matter with pli office to credit matured amount with interest for the period they kept same after maturity into my sbi account at the earliest.

Personal mob no. [protected]

Team JDPLI,

Need your help! I have following complaint against you.

I SANJIT KUMAR ROY Policy holder of PLI bearing no APS- 870486-L paid monthly premium regularly till May 2018. since the policy is not migrated online, the concerned nearest post office is not honouring to receive monthly premium. request your immediate help. [protected]

I even spoke to APS and Civil department but there is no resolution. Here is what I got a response.

 aps.[protected]@armypost.nic.in : As per my telecom conversation, my policy has been moved to Civil department in Oct 2015. Post which they are not liable to change/Migrate my account online . Any information on my account shall be direclty routed to [protected]@indiapost.gov.in.

 [protected]@indiapost.gov.in: Attached is the email response from Civil department “ Your matter relates to Army Postal Services. Hence, please make direct liasion with APS on their e-mails i.e "[protected]@armypost.nic.in" & "aps.[protected]@armypost.nic.in". The contact no. of APS is as follows:[protected] &[protected].”
And as per telecom conversation, they have suggested to speak with JDPLI team, since APS is not reponding to my concerns. They even said all the policies has been moved to new portal and the migration has to be done from APS or JDPLI team.

Appreicate your quick help here.

Best regards,
Sanjit ROy

I have paid my primium of my pli online on 23 oct online amt has debited from my ac but policy not updated. Payment details are below policy no mh764517cc. Primium amount rs 590, tr i'd-or[protected]. Dated 23/10/2018