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Postal Life Insurance [PLI] Complaints & Reviews

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Updated: Apr 21, 2025
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Postal Life Insurance [PLI] reviews & complaints page 37

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G
ghemar Bhai Patel
from Ahmedabad, Gujarat
Oct 24, 2018
Resolved
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Address: Jamnagar, Gujarat, 361005
Website: jdpli AT armypost.nic.in

I, no 2803523x sep ghemar bhai patel served in 8 maratha li since 2002.
I have pli policy no - aps - 789467-l and it is matured in jul 2018. I was taken loan on the said policy in 2015 (Rs 50, 000/-) and i am not able to deposited my yearly interest after the taken loan. After matured my policy i went to nearest head post office, he said when we gate original bond after we will be paid balance amount of said policy. You are requested to sand my original bond at the earliest.
Nov 24, 2018
Complaint marked as Resolved 
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
Postal Life Insurance [PLI] Customer Care's response
All the cases related to APS policies are being dealt by APS Circle. Therefore it is requested to you to take up the matter with APS Circle on e-mail id: [protected]@armypost.nic.in or customer care no.[protected], 26152474, 26153585, 26152780, 26149673.
The postal address is given below:
Director APS (PLI)
O/o Addl. Dte. Gen. APS
(PLI Cell)
PIN-908716
C/o 56 APO
Sir
My policy no APS[protected]L (Govinda Rao goona) the policy surrender on date[protected]. (Non- migrated) but any amount credit my account please sir action my policy.

Your faithful
Name -Govinda Rao
Mob no- [protected]
Email [protected]@gmail. Com

non received of matured policy payment - Comment #3255098 - Image #0
non received of matured policy payment - Comment #3255098 - Image #1
Sir my policy PLI no.TN424043 -R. The maturity date is 14/10/18 I SUBMITTED the papers on 5/10/18 so far the clime not settled by st.mount post office.
No 2604564k NK, r vasanth policy no APS-262712-L was not updated till 31Dec 2018.so that I can't able to pay premium for this year also not updatedation of premium sir/madam. I asked help from nearby head post office (St Thomas mount) Chennai, but no proper reply, please take necessary action to update my policy.m I'd [protected]@gmail.com phone [protected]
Thanks you
Vasanth
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    Panwar999
    from Sandur, Karnataka
    Oct 23, 2018
    Resolved
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    I'm mr sher singh panwar and my policy no is[protected] im paid 2 installment policy premium on[protected] but its debited from my a/c but im again pay my policy so system requie for 3 installment. Last txn no is medr/india post/872052 and if premium not paid then its not reverse in my a/c so resolve my problem as soon as possible
    Regards
    Shersinghpanwar
    [protected]
    +1 photos
    Nov 23, 2018
    Complaint marked as Resolved 
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
    Verified Support
    Oct 23, 2018
    Postal Life Insurance [PLI] Customer Care's response
    Madam/Sir,
    In case of failed/pending online transactions, please provide the following details as per format at e-mail id: [protected]@indiapost.gov.in & [protected]@indiapost.gov.in


    Name of Policy Holder :
    Policy Number :
    Amount of Transaction :
    Date of Transaction :
    Transaction No. :
    Mobile number :
    Remarks (if any) :
    Sir,
    I No 14648161N CHM Sanjay kumar patel of 822 Fd wksp coy c/o 56 APO, my policy no APS 406256-L is surrender, ref letter no 668/PLI - surrender/FPO date 23 may 2018 the amount of surrender value is nit received till date. Hence you are requested to please release the surrender value amount at the earliest.
    skpeme's reply, Oct 24, 2018
    sir pl matter most urgent
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      L
      Lalbin thomas
      from Tezpur, Assam
      Oct 22, 2018
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      Address: New Delhi, Delhi

      Pli policy number aps777376l fwd to pli cell delhi for premature closing through 1713 fpo tezpur assam on 28 may 2018. Payment not credited till date.
      Army no 15702657p
      Name lalbin thomas
      Last five months due to online processing.. I have not get any feedback from pli cell delhi. You are requested to credit the same at the earliest
      +1 photos
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
      Respected Sir,
      I have purchased a a PLI Sumangal of Rupees 5651.00/- on 22/10/2018 for 20 years. But my policy receipt is not generated.
      Please help.
      with regards,
      Kiran
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        T
        tksinghbro
        from Ambala, Haryana
        Oct 17, 2018
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        Address: Jammu, Jammu and Kashmir, 931712
        Website: ppostal life insurance- claim for maturity valuee

        Respected sir,
        With most humbly i want to state that all my premium were deducted and deposited monthly from my pay and allowances from pao (Gref), pune. My maturity due on 29 oct 2018. I was visited hpo, gandhi nagar (Jammu) for claimed my pil maturity amount. Hpo gandhi nagar intimated me that amount from april 2018 to till date has not been credited against your pli account. My pli account details are as under :-

        Policy no aps-ys-391717-m dated 29 oct 2003
        Monthly deduction rs.1225/- pm (1203 +22)
        Name : tarkeshwar singh

        You are requested to kindly take immediate action for credit deducted amount against my policy, so that i get my maturity at time.
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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          R
          rnplsngh
          from Raipur, Chhattisgarh
          Oct 14, 2018
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          Address: New Delhi, Delhi, 908716
          Website: [email protected]

          Dear concerned,
          I, ranpal singh, serving with indian army, have surrendered my pli policy no aps[protected]lc at hpo, st thomas mount, chennai in aug 2018. I was told that on surrender of policy, concerned hpo writes to the adg, aps seeking for case file to close the policy which takes about a month. On contacting hpo, chennai after almost 2 months, i am told that it may take infinite time to recieve my case file from adg, aps, new delhi since the office does not respond very easily. Till then, i need to wait to get my surrender amount back into my account which is approx ₹85, 000 (Only 30% of total premium paid).
          It is requested if this process can be fastened by some means and i can get my money back.
          Efforts will be appreciated.
          Regards,
          Ranpal singh
          [protected]
          [protected]@gmail.com
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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            D
            dharvinder2007
            from Dharmsala, Himachal Pradesh
            Oct 13, 2018
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            Address: 174308

            Kindly provide policy status no. E-hp-ea-30037 (Rural postal life insurance).
            The said policy belongs to my brother sh. Tavinder kumar r/o village tiassar post office lathiani tehsil bangana district una (Hp) 174308. Who passed away on 25/sept/2018 by cardiac arrest. I just want to know whether given policy is in forced or not/last premium is given or not.
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
            Oct 13, 2018
            Updated by dharvinder2007
            Kindly provide policy status No. E-HP-EA-30037 (Rural Postal Life Insurance).
            The said policy belongs to my brother Sh. Tavinder Kumar r/o Village Tiassar Post Office Lathiani Tehsil Bangana District Una (HP) 174308. Who passed away on 25/Sept/2018 by cardiac arrest. I just want to know whether given policy is in forced or not/last premium is given or not.

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              H
              Harikr
              from Noida, Uttar Pradesh
              Oct 13, 2018
              Resolved
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              Resolved

              Address: 243001

              My name is hari krishan ex serviceman from navy service no 120452-f. I had pli policy no aps-nm-201839-n which was matured in aug 2018. I had submitted my original policy document and bank account details in fpo 996 in bareilly for policy settlement in jan 2018. I met in fpo 996 to inquire about my policy, they told me they had already sent my documents for settlement in jan 2018. But i have not received any payment in my account. I have not received any information from postal life department regarding my policy.
              Nov 18, 2018
              Complaint marked as Resolved 
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
              Verified Support
              Oct 18, 2018
              Postal Life Insurance [PLI] Customer Care's response
              All the cases related to APS policies are being dealt by APS Circle. Therefore it is requested to you to take up the matter with APS Circle on e-mail id: [protected]@armypost.nic.in or customer care no.[protected], 26152474, 26153585, 26152780, 26149673.
              The postal address is given below:
              Director APS (PLI)
              O/o Addl. Dte. Gen. APS
              (PLI Cell)
              PIN-908716
              C/o 56 APO
              Sar my policy No ASP 462173L his michuraty on 31Aug 2018 so I send all documents pos on 7 Sep 2018 Andre ASP thru. So Please I requeste send my money in shortly time. Please sar
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                J
                JAGDISH PRASAD Soni
                from Jaipur, Rajasthan
                Oct 12, 2018
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                Address: Bikaner, Rajasthan, 334001

                I sunita devi is direct agent of rpli/pli. My agent pli/ rpli agent id/ code is da00575088. I have passed exam conducted by india post to jodhpur and complete one year. But my i'd doesn't open since last one month. Reports it is locked. It shows error code 500. Please support name sunita devi email [protected]@gmail.com. On last 9 sep 2018 i have completed one year. Code is active but portal doesn't open
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                Dear Sir
                Kindly send the status of rural postal life insurance policy no. E-HP-EA-30037. This policy belong to my elder brother Tavinder Kumar and we have just one paper of 2006 in this regard. So. Please provide the status of policy whether last premium paid or not.
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                  L
                  Lumyo yazing
                  from Udaipur, Tripura
                  Oct 12, 2018
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                  Address: Imphal East, Manipur, 795142

                  Respected sir
                  I ys mak lumyo of your insurance company holding a policy no.
                  Aps[protected]l
                  I want to surrender my policy because i won't be able to pay my premium after i left my job. I try many times to close my policy in my nearest 99apo but they said they can't do because the company is planning to give facilities to surrender online
                  Kindly give me instructions to surrender my policy online.
                  Thank you
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  I will purchase a new policy .but pli circle agent did not getting proper responce abt details and not pic any call.so very bed service from pli service agent
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                    M
                    Mehboob muddebihal
                    from Lalgudi, Tamil Nadu
                    Oct 12, 2018
                    Resolved
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                    Resolved

                    Address: Bagalkot, Karnataka, 587103

                    My pli police bearing no: kt-257395-us has been matured on 14.09.2018. I have submitted bond, claim form ect duly mentioning sbi bank account number to deposit through rtgs, but till today no payment is made at bagalkot post. The amount is badly needed for my daughter marriage. The officers and the case worker not responding properly and with their erogancy behavier i m put to heavy loss along with defeating the very purpose of policy. Both are demang rs.5000 cash for settlement. Now the papers are with them unsettled and telling that i can to anyone with name until and unless i gave rs.5000 cash. Now i request your kindself to introgate the matter in detail and remit my claim amount along with interest up the date final settlement other wise i will approach consumer forum for claiming heavy loss arises due to cancellation of daughters marriage.
                    Thanks.
                    Mehboob muddebihal
                    Sector no 38, plot no: 43a
                    Navanagar, bagslkot-587103
                    Mail: [protected]@gmail.com
                    Date: 12.05.2018
                    Nov 26, 2018
                    Complaint marked as Resolved 
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 18, 2018
                    Postal Life Insurance [PLI] Customer Care's response
                    kindly check the bank account which you have choosed for maturity claim amount.
                    Oct 20, 2018
                    Updated by Mehboob muddebihal
                    It is a childish reply, if I receive any amount, it should be principle and along with interest.My bank already connected to net. If any trsnsaction takes I will be received sms.
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                      P
                      Pratapaditya Roy
                      from Dhupgari, West Bengal
                      Oct 9, 2018
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                      My pli policy no[protected].Previous two months, August and September payments had been paid in time through online.I always pay 2038 for my pli premium.August month I had paid my premium on 06/08/2018 and for September month I had paid it on 07/09/2018.For both the months, my payment was successful and my full premium amount had been deducted from by bank account.I had downloaded the receipts of my payments.But there are no receipt number in the receipt.
                      And it was showing the total paid amount 1950.But 2038 amount had been deducted from my bank.In the "payment history" section there are three no of payment history.Two of them are successful and other is pending.It is same for both August and September months.I had contacted my pli agent, he had told me to wait for few days.Also I had contacted pli HQ.She said my payment is successful and payment amount is 2038.But why there are "pending" status in my "payment history" section?
                      If there is any problem please try to resolve it.
                      thanking you.
                      +3 photos
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                        K
                        Krishna Chaitanya Nellipudi
                        from Cuddapah, Andhra Pradesh
                        Oct 9, 2018
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                        Address: 533437

                        Sir,
                        I have paid the october2018 premium for my pli policy AP-375286-CS through online with the transaction no OTHPG208155 on 04/October/2018. The premium status is showing as "PENDING" even though the premium amount ₹240/-(including taxes) debited from my account.
                        So, I request you to kindly resolve my problem as early as possible.
                        -With regards
                        NELLIPUDI KRISHNA CHAITANYA [protected]
                        +1 photos
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                        Prashant chalwetkar pli policy no 1419924L
                        Sir my pli matured but not credit in my account my original Bond submit on 26.05.18 plz take action sir

                        payment status pending even though premium amount debited from account - Comment #3234327 - Image #0
                        I enrolled in PLI proposal in the year 2003 while I was in Mokokchung, Nagaland.A monthly premium of INR 435 which is deducting from my salary but my policy bond paper yet not have been received.My old service no is 164272 and my new service no is 115322mLonglam shio in Assam Rifles. Address.no 115322m, Rfn, Longlam shio.11Assam Rifles.c/o 99Apo
                        Hi my name is t sarala pli no:ap-569755-cs, amount 3395, through the sbi debit card visa but premium amount deducted the month of 0ct 2018 but no receipt generated so kindiy rectify above problem
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                          P
                          Pratapaditya Roy
                          from Dhupgari, West Bengal
                          Oct 9, 2018
                          Resolved
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                          Resolved

                          Today i have paid my premium amount of my pli account 64288153 through rupay. My payment is successful and it has deducted the amount from my card. Due to network problem i am unable to download the receipt of my premium. Now there is no option for payment receipt download. A receipt may have been generated. How to download the receipt after it. How can i have the receipt?
                          Please help me to get it.
                          Thanking you.
                          Nov 19, 2018
                          Complaint marked as Resolved 
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                          Oct 09, 2018
                          Updated by Pratapaditya Roy
                          MY PLI POLICY NO[protected]
                          Verified Support
                          Oct 18, 2018
                          Postal Life Insurance [PLI] Customer Care's response
                          Madam/Sir,
                          In case of failed/pending online transactions, please provide the following details as per format at e-mail id: [protected]@indiapost.gov.in & [protected]@indiapost.gov.in


                          Name of Policy Holder :
                          Policy Number :
                          Amount of Transaction :
                          Date of Transaction :
                          Transaction No. :
                          Mobile number :
                          Remarks (if any) :
                          Online link for depositing PLI premium is not working. Due to this problem, I could not pay PLI premium online. I have already send the same on PLI official email from my registered email id. But till date, my problem has not been resolved.
                          I am not getting payment receipt into my Gmail account or to my mobile no.
                          Is there any other way to download receipt online?
                          Sir,
                          My name is Yogendra Pal Singh 14647629k.My Policy No.-830835-L.I had sent reminder on 9 July 2018 by Bareilly HO Bareilly and I have not got the payment yet.
                          Please take required action.

                          Thankyou
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                            S
                            Snjay Kumar
                            from Gurgaon, Haryana
                            Oct 8, 2018
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                            Address: Jind, Haryana, 126102
                            Website: [email protected]

                            R/sir i pay pli premium on dt. 04.10.18 through credit card for the month of 10.18 & 11.18 of rs. 2301/- but first time amount deduct my account and receipt no. Not received only transaction i'd shows so i again pay pli for the same month & now again rs. 2301/- deduct from my account. So i requested you to refund my excess deduct amount rs. 2301/- or adjusted for the month of 12.18 & 01.19. Thanks you. Mobile no. [protected], policy no. Hy 170806 cs.
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                            I enrolled pli proposal in the year 2003. When I was Mokokchung.Nagaland. A monthly premium of INR 435 but my policy paper not yet have been received.my old service no is 164272 and my new service no is 115322m Longlam ship in 11 Assam Rifles.Address. No 115322m Rfn Longlam ship, c/o 99Apo.
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                              S
                              sharma1987
                              from Doraha, Punjab
                              Oct 8, 2018
                              Resolved
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                              Resolved

                              Address: 147021

                              Dear concern

                              As per our last conversation on email you told me that amount will be paid shortly but i have not received my amount till date. I am in need of money. And also you told me that i can contact with customer care and i tried it so many time to contact with your customer care but no one has replied me. Please resolve it. My aps no 929951-l and maturity date 11 may 2018. And paid my money in my bank account as soon as possible
                              Thanks
                              Kulwant singh
                              Nov 19, 2018
                              Complaint marked as Resolved 
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 18, 2018
                              Postal Life Insurance [PLI] Customer Care's response
                              maturity claim has been payment on 17.10.2018.
                              I enrolled in pli proposal in the year 2003. When I was in Mokokchung.Nagaland.A monthly premium of INR 435 but my policy bond paper yet not have been received.My old service no is 164272 and my new service no is 115322m.Longlam shio in Assam rifles.Address.No 115322m.Longlam shio.11Assam rifles.c/o 99Apo
                              Sir
                              Its just humiliation on part of India posts that to pay premium of postal life insurance via online mode is a herculean task. its utter shame for national institute. kindly take action against them for taking customers for a ride.
                              I have loss my PLI Bond so how am I recover my duplicate bond, so I want to my duplicate bond copy
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                                C
                                Chalwetkar
                                from Harihar, Karnataka
                                Oct 5, 2018
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                                Address: Belgaum, Karnataka, 591128

                                Not received my policy amount till date.
                                I no 1419924L hav santosh singh policy no. Aps - 332519l. My policy surrender as on 20 may18 was on 26 may 2018. I have deposited original policy bond application form and other requisite documents in Bangalore post office on 26 may 2018. However i haven't receive the maturity amount till date. Therefore i request you to take early action and transfer the amount in the provided bank account...
                                +1 photos
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                                  A
                                  Anupkavita
                                  from Saharsa, Bihar
                                  Oct 3, 2018
                                  Jun 5, 2023
                                  This thread was updated on Jun 5, 2023
                                  Resolved
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                                  Resolved

                                  pending status of online payment

                                  Address: Raisen, Madhya Pradesh, 802352
                                  Website: Pli.indiapost.gov.in

                                  My policy no is bh-115267-cc and customer id is 23032299, i have been paid 3 months premium online by debit card and 3 days gone my payment not success, its showing pending.
                                  Kindly solve my problem. If it will not success kindly intimate me i will pay it again or pay by post office counter. If it will not pay kindly refund my amount in my concernd saving account....
                                  +1 photos
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                                  R
                                  Rajib Bandyopadhyay
                                  from Kolkata, West Bengal
                                  Oct 1, 2018
                                  Resolved
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                                  Resolved

                                  Address: 743127

                                  Ir,
                                  Iir,
                                  I've paid Rs. 2122 premium amount for my post office endowment assurance policy (SANTOSH)on 11th September 2018 for the period 01/09/2018 to 30/09/2018. My account debited but no payment receipt no.is generated and no tax details are present either. Resolve the issue kindly. The details of my policy is given below.

                                  Policy No. WB-324801-US[protected]
                                  Customer Id[protected][protected]
                                  Email- [protected]@gmail.com
                                  +1 photos
                                  Nov 4, 2018
                                  Complaint marked as Resolved 
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 04, 2018
                                  Postal Life Insurance [PLI] Customer Care's response
                                  Kindly take up the matter with Sansad Marg HO. vide e-mail id: [protected]@indiapost.gov.in
                                  Madam/Sir,

                                  In case of failed/pending online transactions, please provide the following details as per format:

                                  Name of Policy Holder :
                                  Policy Number :
                                  Amount of Transaction :
                                  Date of Transaction :
                                  Transaction No. :
                                  Mobile number :
                                  Remarks (if any) :
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                                    P
                                    prathibhapk
                                    from Paravur, Kerala
                                    Sep 30, 2018
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                                    Address: 673632
                                    Website: PLI

                                    My policy number[protected] and customer id 64925596. I paid my pending two instalments of premium on 27-9-18 7.00 pm via federal bank online debit card paymnet. I entered otp and message on phone came that amount deducted, but due to network problem no receipt is generated and the pli site amount shown pending again. While from bank statement it is seen that rs.12496 transferred to india post. Please address the issue and take action to generate a receipt and account money in pli policy account.
                                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                    My Policy number TN-302846-CS. I would like to know the present status . Kindly sent the details to my email "asko958.[protected]@gmail.com"
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                                      nagoor351
                                      from Virarajendrapet, Karnataka
                                      Sep 26, 2018
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                                      Address: Guntur, Andhra Pradesh, 522001

                                      Spr nagoor basha
                                      No 15325511
                                      Respected sir
                                      I humble submission following few lines for your kindness action
                                      I have pli policy no aps-890111-l i am serving in indian army.30 sep 2018. My retirement date. Pli polocy still not complite maturity so i request you kindly transfer my pli policy to civil post office and issue pass book
                                      My civil post office address
                                      Bradipet main road
                                      Guntur andhra pradesh
                                      Pin-522001
                                      Thanking you sir
                                      Yours faithfully
                                      Nagoor basha sk
                                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                      Dear sir
                                      As per terms and conditions my policy matured on 20 August 2018 policy number APS AEA 834585 after sanding the original documents no reply has been sent and no payment done yet.
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