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Pothys Complaints & Reviews

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Updated: Feb 1, 2026

Complaints 245

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21

Unresolved

224

Bad 😕 It seems that Pothys has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Pothys reviews & complaints page 2

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I shopped at Trichy and spent about RS50, 000/-. The cashier at the floor I spent the monies was not able to upload the points into my card.. He asked me to approach the customer care at the ground floor. The care officers (I) said that the system was down, (I) can’ t upload as I had enjoyed some discount. Such inconsistent information given without any verification or explanation. When I said that was not what was informed to me, she kept insisting that she was correct. I didn’t want to argue with her. I have my principles, I said I will not shop at POTHYs any longer and returned my card to them . Of course there is no loss to POTHYs because of one customer like me, but sad to see such a large shopping centre has staff who are untrained, unprincipled and do not know what they are doing. I may have lost my inherited points or what I would have got today, but it is the principle of it

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Address: Vaibhav appartment, Natesan Pandaram Colony, salem, 636007

Dear sir,
I have purchased curtains, pellow and pellow covers on 02/10/2023.
I again visited pothys at salem on 08/10/2023 for getting the bill, mentioning my name and GST number for claiming purpose at account department but they told nothing can be done.
I request you please attend my genuine request and do the needful by mentioning my name (Vineet Gautam) and required GST no--33AAACS8577K1ZW.

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Address: Vaibhav appartment, Natesan Pandaram Colony, salem

Dear sir,
I have purchased curtains, pellow and pellow covers on 02/10/2023.
I again visited pothys at salem on 08/10/2023 for getting the bill, mentioning my name and GST number for claiming purpose at account department but they told nothing can be done.
I request you please attend my genuine request and do the needful by mentioning my name (Vineet Gautam) and required GST no--33AAACS8577K1ZW.

Regards
Vineet Gautam
[protected]

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Address: PUDUCHERRY

On 28.09.2023, we visit Puducherry pothys purchased some garments and go to super market on that time my baby by mistake take some small green grapes and that place one lady staff ( name Parvathi) rudely take back the grapes for my baby .. After that rudely informed me not for eat only for sales we say sorry. We purchased some groceries and vegetables we go for billing same lady staff came and gave the bill Rs.11.40 for grapes.. we ask why, his said that your baby eated grapes charges.. We are very badly disappointed at that moment.
We said this is not the way to handle the customer.. And also inform raise the complaint for your name, his said that my name Parvathi go to complaint anyone, and no one can do anything to me..

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Address: தனசேகரன் நாகலிங்கம், 4/82, வ உ சி தெரு, கீழ் படப்பை, படப்பை, காஞ்சிபுரம் மாவட்டம்.

Website: கூகுள்

டிஸ்கவுண்ட் வுச்சரில் உள்ள குறைகள். 1.வவுச்சரில் முழுவதும் ஆங்கிலத்தில் உள்ளது. 2. 2500ரூபாயிக்கு வாங்கினால் தான் 500தள்ளுபடி என்று தங்கள் குரோம்பேட்டை பிரான்சில் கூறினார்கள். அப்ப எதற்கு 100, 250ரூபாய் வவுச்சர் எதற்கு கொடுத்தீர்கள் என்று தெரியவில்லை. 3. நான் கடந்த மாதம்தான் தங்கள் கடையில் 15000ரூபாய்க்கு துணி எடுத்து, அதற்கு 2750ரூபாயிக்கு வவுச்சர் கொடுத்தார்கள். இதை செலவு செய்ய நான் மறுபடியும் 15000ரூபாய்க்கு எடுக்க வேண்டிய நிலை உள்ளதால் வவுச்சர் காலத்தை ஒரு‌ வருடகால நீட்டிக்கும்படி கேட்டுக்கொள்கிறேன். தங்கள் கடையில் உள்ள ஃபில் போடுபவர்கள் சரியான விளக்கம் தர மறுக்கிறார்கள்..

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D

Dhanasekaran Nagalingam

from Padappai, Tamil Nadu

Sep 15, 2023

டிஸ்கவுண்ட் வுச்சரில் உள்ள குறைகள். 1.வவுச்சரில் முழுவதும் ஆங்கிலத்தில் உள்ளது. 2. 2500ரூபாயிக்கு வாங்கினால் தான் 500தள்ளுபடி என்று தங்கள் குரோம்பேட்டை பிரான்சில் கூறினார்கள். அப்ப எதற்கு 100, 250ரூபாய் வவுச்சர் எதற்கு கொடுத்தீர்கள் என்று தெரியவில்லை. 3. நான் கடந்த மாதம்தான் தங்கள் கடையில் 15000ரூபாய்க்கு துணி எடுத்து, அதற்கு 2750ரூபாயிக்கு வவுச்சர் கொடுத்தார்கள். இதை செலவு செய்ய நான் மறுபடியும் 15000ரூபாய்க்கு எடுக்க வேண்டிய நிலை உள்ளதால் வவுச்சர் காலத்தை ஒரு‌ வருடகால நீட்டிக்கும்படி கேட்டுக்கொள்கிறேன். தங்கள் கடையில் உள்ள ஃபில் போடுபவர்கள் சரியான விளக்கம் தர மறுக்கிறார்கள்

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Address: zamin Royapettah chrompet

Hello, I am shopping once a week at your pothys SUPERMARKET You have been giving me bags for so many days now you are saying that I have to pay for it. I buy five bags of stuff in one go. I buy approx 6000 to 1000 items and your supermarket now asks me to pay for bags when I buy items.When I bought it today, it was more than five bags and I spent almost 40 rupees on the bag alone So look at your retention of your customers Why can't you when the Saravana store in front of you gives you a bag for free

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Dear Pothys Customer Service Team,

I hope this email finds you well. I am writing to express a concern regarding a recent purchase I made at your Pothys Coimbatore Oppanakara Street branch.
The issue pertains to the invoice provided for the dress I purchased and the complications it poses for tax-related purposes.

Upon purchasing the dress, my request was to have the invoice issued in my name, as it...

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Address: Chromepet, Chennai

I made a bulk purchase of sarees recently to gift my relatives and got a complaint from them the saree we gave is damaged one. It was very embarrassing moment to us to hear that. We really felt very bad about this as we thought quality of pothys dress will be good.

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In Trivandrum pothys, yesterday I visited men shirt collection where I tried 7-8 cloths but dint choose anything. Upon leaving, one staff named Vijayakumar ( handicapped staff) called me in harsh tone questioning why I dint choose and simply came . I reported this to floor manager but seemingly supporting his staff . It came as a surprise to me the way they treat customers.

I request you to take this matter for his harsh behaviour.

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Address: Ramanathapuram coimbatore

Please note that most of the liquid items are on higher price than the market rate. GST will be added on top of this higher charged.

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Address: Kochin

Today we had reached kochin pothys store. After paying the bill amount we are waiting for the items..We received some items but 2 items are missed out by them.. We suddenly informed the superisor he checked there he can not find the missed items from there. We are from Guruvayoor(Thrissur District- kerala). After discussion with the senior officer we got the amount refund.. But we are not satisfied with that service.. The reason is that we lost our effort, time for selecting the particular items.. We had informed if the item is identified there please courier the item to my address and marked the address in the back side of the bill. Unfortunetly i lost trust upon your company. Kindly note this issue and this case do not repeat to other cistomers also. Thank you

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Address: Chrompet - pothys

Pothys Chrompet - Women's Jeans Section(3rd Floor): The Service person is hesitant to even show up the Jean pieces. There were so many straight fit jeans but even after pointing out n asking they are simply not even showing them, telling that there is no size and stuff...sizes might slightly vary for different brands..only if tried it can be found out. Service should help customers and shouldn't intimidate them. This is so disappointing.

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Address: Gn cherry road tnagar

Went to potty’s to buy tops. I was quite clear what to buy. The customer service lady pitched in and asked me what size I told her the size, then she gives me unwanted advice to try new size and asked me whether I am conceiving . I said no. She smiled and said oh is it normal. This is body shaming. No one asked her to suggest and neither was I that obese too. Teach ur employees what to talk.for their whims and fancies we are not hear to listen.

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Address: 9750582253

Order No. ODD202476. Booked on 05/07/23. After 4 days follow-up, Item received on 09/07/23. The packet filled with rotted fruits and water.
Received mosambi instead of oranges. Ladies finger, Keerai and guava - 3 Kg all are waste material . Waste material received for Rs. 600.
I dont want this type of waste materials.
Bad quality products. I never this type of online shopping. Kindly take back the material and refund the amount.
This is my first order. Total time waste and waste of money

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On 16.06.2023 at 12.40 pm I bought provisions worth Rs. 983.00 from your Thiruvananthapuram outlet from the department store, I picked up 9 items and gave it to a counter for billing. A bill was raised for Rs.983.00 and the items were put in a bag by the staff at the counter. I took the bag as usual I didn't cross check. When I reached home and unpacked the items, I realized that one item was missing. Cuticura soap (pack of 3) worth Rs. 117.60 was missing. The fraud happened at the counter. The guy who putting the items in the cover must have taken it without my knowledge. I was planning to come and complaint directly. These kind of staffs will only bring bad name to your company.
Please arrange to return back the stolen item.

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Address: Pothys near Gandhipuram, Coimbatore, Tamil Nadu, India

Branch : coimbatore (Gandhipuram)
When purchasing things from laganga and from bra section as well. The employee's responsiveness and service was poor. And they were bit rude and lied about the product not available thinking that we didn't have the purchasing capacity. This poor management of staff really makes your pothys brand cheap . Try to adapt from your competitors Sridevi, they are more of a prestigiousstore than you in and out.

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Address: Chrompet

Hello,
I have ordered geek robo cook on may 5 and also purchased many items around 25, 000/-
We bought 1 robo cook and 1 more ricecooker was ordered, they told they will deleiver within 3 to 4 days but there is no response from the manager or sales person or geek incharge

I am doing regular calls and no response from them from past 3 to 4 days
They responded before and informed they will call with an hour but no response later

Very bad experience ever
I need to raisea complaint on the manager with very bad experience and sales person Suganthi and no quick response on kabilan

Feeling very bad to purchase in pothys without preferring another store

Please try to acknowledge the issue

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Address: Pothys super market Tirunelveli town

I buy this product on May 12.2023 my bill num is 10/81026. very worst and found spider web inside.

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Address: TNagar, Chennai

I have been a regular customer of Pothysmart for years now, and have even recommended it to my friends for quality of service. However, in the past few months, the quality of both vegetables/fruits delivered and customer service has reached rock bottom. The customer service person told me this morning that her manager had instructed th team not to deliver to me as I complain and return too much. I work for a private organization too, and if I treated a customer like that, I'll face disciplinary action bare minimum, and may even lose my job. But then again, maybe Pothys has too many customers and so don't mind losing a few. I am referring to your TNagar branch.
Needless to say, I have cancelled my order.

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I have purchased sarees on 7 th may 2023 in tirunelveli and I made payment through gpay.Your shop sales boy payment has been not received in your account.Amount as been deducted from my account and I haven't received any refund in my bank account.Kindly verify your bank statements and refund my paymnt of rs 1980

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