Provogue India Complaints & Reviews

Hello, on last friday 13/03/2015 i have ordered one provogue watch ( order number[protected], but still i haven't received my order so that i have sent the mail to provogue customer service then they said that your product has been dispatched and it is in transit. then i contact to corrier servise Gojavas (Virendra Robin) he said that we have lost your order now whatever you want to do, do it

i have booked a Provogue Wrist watch using my ICICI promotional voucher code ICICI2014, according to this Voucher is offer price is Rs.299/- instead of Rs.2499/-, but my credit is debited with Rs.2499/-. this is my order No Order #[protected] at time of booking the final price shown to me before to payment gateway was Rs. 299/- later when the payment was completed directly Rs.2499/- is being deducted my card. we have tried contacting the ICICI Bank and the Provogue Company people, The bank has replied that they will refund the money and send me SMS stating the money will be refunded to my Account in 2 days, but i had not received any SMS from bank even after 2 hrs, later when i tired calling the Customer care for the SMS, they updated me that i should call the Provogue Company for this, when i explaine dthe entire procedure again they said that they will get back to me in 2 days and kindly cancel my order and refund my money back to my account.

Hi Team, My name is Nagaraj B N and this email is in reference to my Order no[protected], which I have placed on 18th March 2015 evening at 19:30 for a Provogue Watch (SKU # Watch -103646-WH-283-F White) on Provogue's website, as I got a promotional code from ICICI bank, that I can get this watch which is worth Rs.2499, only by paying Rs.299. I have paid rs.299/- through my debit card and have also received a confirmation email. However, when I track my order on the webiste, it still says, "Pending for Approval" and when I try calling Provogue's customer care number mentioned in the confirmation email[protected], the number continuously goes busy, despite of trying every 2 minutes. I'm trying the number everyday since 18th Mar'2015 since 10am till 6pm in the evening, but there is no response. I have also sent emails, but still there is no response for my email also. So, can you please tell me what is the status of my order and why is the customer care number always busy? Do you have a tie-up with ICICI bank or you are just luring customers into something which is not there? Do you guys really exist or is it some kind of misleading which is happening? Because, I have read many comments and got some reviews from my friends as well, that you guys are fraud, which has resulted into me asking you this question. Awaiting a positive and frank reply at the earliest. Thanks & Regards, Nagaraj

I have placed a order for provogue watch on march 27 2015, through icici internet bankingbanking, however I have given a wrong email ID but the number provided is correct but there is no follow up happening as with the order status.please let me know as what needs to be done. Thank you... The refrence number isis [protected]

Best SUFFERING (they say shopping) platform award goes to PROVOGUE.COM provogue says shopping platform but actually its suffering platform if some one is interested in gambling (in that too provogue will try to cheat you) than only you buy anything from provogue. I had ordered a wrist watch on 5/3/2015 of which order number is[protected]. I got email regarding address issue from provogue of which I replied 6 days back, but I am yet to get any response from the concerned person.I have raised this issue couple of times through official website (via contact information column) but did not get even reply mail, I also tried at least 100 times to call on number [protected] but no one received the call. As soon as possible resolve my problem. As per mail received by provogue courier boy could not locate my home but I know this is not the fact because if he was not able to locate my house than why he did not call me on my mobile number (I feel courier boy did not come). A shipment has already come of same product to my neighbour’s house and I already have bought through flipcart, snapdeal, jabong and myntra and they all are able to easily deliver on the same address because it is in the city itself not even at outskirts of the city. If you do not want to deliver the shipment than why you book the order and your customer touch points (customer care email, phone number) also is not responding….. now I feel that it’s risky deal to buy through provogue…If still I will not get response than I will do every possible thing to make others aware about the actual or to say worst situation of this shopping (in fact suffering) platform.

I had ordered a wrist watch on 5/3/2015 of which order number is[protected]. I got email regarding address issue from provogue of which I replied 4 days back, but I am yet to get any response from the concerned person.I have raised this issue couple of times through official website (via contact information column) but did not get even reply mail, I also tried to call on number [protected] but no one received the call. As soon as possible please resolve my problem. Note- A shipment has already come of same product to my neighbour house and I already have bought through flipcart, snapdeal, jabong and myntra and they all are able to easily deliver on the same address because it is in the city itself not even at outskirts of the city.

the way provogue has responded to me made me feel like i'm dealing with some fraud.almost month is over and i didn't get even a single response.the delivered product is defective.earlier they informed me that this product is under warranty for 1 yr.it's not even a week and the product stopped working.no one is picking the call also from their end .it seems they are running a bunch of fraud management.never expected this kind of irresponsible response.Please look into this.

i have an offer from kotak bank and i have used that offer and ordered the item. After successful transaction and when i check the status of the order i see that the status as cancelled. what the hell is this, both provogue and kotak cheating customers with false offer.

I ordered a Ladies watch, but a faulty piece was delivered. Now for returning the product i am trying to call this Help line number[protected], But No responce . I even dropped a mail, but no reply for that ether . Provogue being a redound International brand has disappointed me with their service..

I have mail continuously from last couple of days, no respose is received from provogue. I can see the complete status from my provogue account.but still i have not received my order product. If in case my order is cancel then please credit my ICICI bank account with the same.

Dear Team, Refer my Order no.[protected] dt.12.03.2015 i have paid Rs.299/- thru my netbanking for watch purchase. Till today even after sending mail to '[protected]@provogue.com' regarding non-delivery, i didn't get any response so far. In my account, the status is showing complete. I am requesting the team to look after immediately, if you are unable to deliver the product kindly credit my amount to ICICI account. Regards Dipal

Dear sir/madam, i ordered provogue watch through icici credit card in net banking under some icici provogue watch offer.order number:[protected], and amount 2499/- is debited from my credit card as the offer is only 299/-. transaction date: March 17 2015.ordered time:17.33 hrs please cancel my order. kindly do the needful.Thanks, SHANTANU PRABHAKAR NAIK phone number:[protected].your customer care numbers are not responding.please solve this problem... Regards, Shantanu

Dear Sir, With reference to the Provogue offer on ICICI credit card please note that the below mention consignment received in damage condition (*Your shipment Order #[protected] Dt.31/02/2015). After receipt of the consignment immediately we have sent to you the mail on return poilcy about the damage consignment but, no any positive reply from your end. Also, we are trying the landline number 30653160 but, no one can attended our call. The Details as under:- Inovoice No.6C[protected] Dt.04/02/2015 Order No.[protected] Dt.31/02/2015 Item Sku Qty Subtotal White 103646-WH-283-F 1 Rs.2, 499 The watch is under one year warranty period. Now, i would like to request you please co-operate and help us in this regards. Kindly provide the service center number or address so, that we can show them and replace the watch immediately. Regards, Jyoti More [protected]

Dear sir/madam, i ordered provogue watch through icici credit card in net banking under some icici provogue watch offer.order number:[protected], Referance number: ctx[protected] and amount 2499/- is debited from my credit card as the offer is only 299/-. transaction date: March 14 2015.ordered time:10:15pm.please cancel my order. kindly do the needful.Thanks, YEDURU CHENNA REDDY phone number:[protected].your customer care numbers are not responding.please solve this problem.

I bought a provogue watch model-100012-BK-022-f WAT on July 15th, 2014 from the provogue outlet in Sahara Ganj Mall, Lucknow, Uttar Pradesh. The product was on the discount of 50%, and i thought why provogue is selling such a nice watch on discount. It cost me Rs.3750 after discount. Within 10 days of wearing and handling the product carefully and responsibly its strap got ripped off.I got to the showroom in the month only and the just told me they don't cover warranty but how can you sell a defective product. The sent the watch to customer care and they just stick the strap with some glue.May be the rubber of the strap was dry or something which was not visible when i bought. Secondly, its just about 8 months i bought and the battery of the watch is dead and strap is again tearing off itself. I am really unsatisfied with the product. Buy this watch was like throwing money in trash.

Dear Sir/Madam, I ordered a Provogue watch through ICICI net banking under some ICICI Provogue Offer. Product Name : WATCH -103639-BK-022-F BLACK Order No. :[protected] Amount of Rs.2499/- has been debited from my account. Transaction Date & Time:March 13, 2015 07:39:58 pm Please cancel the order. Kindly do the needful. Thanks, Riyaz Ahmad Shaikh. [protected]

Dear Team,

Refer my Order no.[protected] dt.06.02.2015 i have paid Rs.299/- thru my netbanking for watch purchase. Till today even after sending mail to '[protected]@provogue.com' regarding non-delivery, i didnt get any response so far.

I am requesting the team to look after immediately, if you are unable to deliver the product kindly credit my amount to ICICI account.

Regards

Srivatsan
Mobile: [protected]
Email: [protected]@wabag.in

Dear Sir/Madam,


This is to inform you that on 18th Feb, I have ordered Wrist watch [Product :- 101811-BK-022-F /

SKU:-Watch -101811-BK-022-F Black ] against my order no[protected].

Still date I haven’t received my watch and also not able to see AWN no details in Provogue portal

Please do the needful at earliest for resolving the issue.

Dear Concern, On 18th Feb-15, I have ordered a Wrist watch [ Watch -101811-BK-022-F Black / 101811-BK-022-F] against the order no #[protected]. But still date, I havn't received the shipment. Please look into the matter for resolving the same. Regards Abin Basak [protected] / [protected] [protected]@rediffmail.com

Hi Team,

My name is Majid Miyanoor and this email is in reference to my Order no[protected], which I have placed on 27th February 2015 evening at 19:30 for a Provogue Watch (SKU # -103639-BK-022-F) on Provogue's website, as I got a promotional code from ICICI bank, that I can get this watch which is worth Rs.2499, only by paying Rs.299. I have paid rs.299/- through my Credit Card and have also received a confirmation email. However, when I track my order on the webiste, it still says, "Pending for Approval" and when I try calling Provogue's customer care number mentioned in the confirmation email[protected], the number continuously goes busy, despite of trying every 2 minutes. I'm trying the number everyday since 28th Feb'2015 since 10am till 6pm in the evening, but there is no response.

I have also sent many emails, but still there is no response for my email also. So, can you please tell me what is the status of my order and why is the customer care number always busy? Do you have a tie-up with ICICI bank or you are just luring customers into something which is not there? Do you guys really exist or is it some kind of misleading which is happening? Because, I have read many comments and got some reviews from my friends as well, that you guys are fraud, which has resulted into me asking you this question. Awaiting a positive and frank reply at the earliest.

Thanks & Regards,
Majid.M