Provogue — No order status and poor customer customer service | |||
Hi Team, My name is Majid Miyanoor and this email is in reference to my Order no[protected], which I have placed on 27th February 2015 evening at 19:30 for a Provogue Watch (SKU # -103639-BK-022-F) on Provogue's website, as I got a promotional code from ICICI bank, that I can get this watch which is worth Rs.2499, only by paying Rs.299. I have paid rs.299/- through my Credit Card and have also received a confirmation email. However, when I track my order on the webiste, it still says, "Pending for Approval" and when I try calling Provogue's customer care number mentioned in the confirmation email[protected], the number continuously goes busy, despite of trying every 2 minutes. I'm trying the number everyday since 28th Feb'2015 since 10am till 6pm in the evening, but there is no response. I have also sent many emails, but still there is no response for my email also. So, can you please tell me what is the status of my order and why is the customer care number always busy? Do you have a tie-up with ICICI bank or you are just luring customers into something which is not there? Do you guys really exist or is it some kind of misleading which is happening? Because, I have read many comments and got some reviews from my friends as well, that you guys are fraud, which has resulted into me asking you this question. Awaiting a positive and frank reply at the earliest. Thanks & Regards, Majid.M Was this information helpful? | |||
|
Provogue India customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
I order the same wrist watch as promotional scheme of ICICI bank, but I received the wrong & defective piece/product. From last 2 month I am trying to reach these on their given customer support number but every time the number is busy. It looks like they have put the phone on busy mode so that no one can contact them directly on phone. Even I sent email to them 4 times with several reminders, but again no response from this Worst company known as "Provogue".
This is really very bad experience so far with this brand and I took this opportunity as a learning not to buy anything of this brand. I suggest the same to the other - beware of Provogue.
This is really very bad experience so far with this brand and I took this opportunity as a learning not to buy anything of this brand. I suggest the same to the other - beware of Provogue.
Did not receive my watch
I placed an order at provague on 11th November but did receive it yet after paying the cash. I am very disappointed with this company.they are also not replying to my mails.Watch still not received
We have ordered 2 watches 2 weeks back and waiting for the same, in the online its showing status complete, kindly let me know the proper reason and delivery dateCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
877
Pending
0
Resolved
209
+91 22 4045 4100
105/106, Provogue House, 1st Floor, Andheri (W), Mumbai, Maharashtra, India - 400053
View all Provogue India contact information
This is really very bad experience so far with this brand and I took this opportunity as a learning not to buy anything of this brand. I suggest the same to the other - beware of Provogue.