Punjab National Bank [PNB] Complaints & Reviews

Care

Please see the chain of several communications done with punjab national bank for resolving my problem which is not resolved by bank so far. I need my nro and nre mobile number to be changed from an inactive indian mobile number to an active indian mobile number. But the bank says they can only add my international mobile number irrespective of the fact that i do come to india very often and stay some days in india (Some time for one month during annual leave). When i stay in india i cannot use my international number and have to rely only on indian number for banking transactions. The bank is not taking any action to resolve this as they are adamant it seems. Please help me to resolve this problem.

Thanks and regards
Ashok mukundan
[protected]@gmail.com

To coekmitd, me
Dear team,

Please go through the trailing mail & look into the matter.


Thanks & regards.
Sanjeev kumar
Customer care centre
Description: description: description: description: description: sa*
Email:[protected]@pnb.co.in
Toll free numbers[protected] &[protected],
Tolled number[protected]
सावधान :- "अपना डेबिट/क्रेडिट कार्ड संख्या, पिन या कार्ड से सम्बन्धित कोई अन्य सुरक्षा सूचना कभी किसी को न बताए । बैंक यह सूचना कभी नही पूछता" ।
Caution : punjab national bank never sends mails, sms or makes calls asking for personal information such as your bank account details, passwords/pin/ cvv/otp etc. Please do not respond to any such communication.

From: ashok [mailto:[protected]@gmail.com]
Sent: thursday, november 16, 2017 11:51 am
To: [protected]@pnb.co.in; [protected]@pnb.co.in

Subject: fwd: nro account mobile number updating

Dear sir

Kindly find below the chain of communication i had for the past few months for resolving my problem which is not yet resolved irrespective of several reminders and personal calls with them. Seeking your assistance at the earliest.

Thanks and regards
Ashok mukundan

— forwarded message —
From: ashok
Date: thu, 16 nov 2017 at 09:13
Subject: re: nro account mobile number updating
To: co:ernakulam it
Cc: [protected]@pnb.co.in


Good day

I visited the branch and got the reply from them that they are helpless in this matter and can’t do it. Please resolve this matter and update me at the earliest.

Best regards
Ashok

On mon, 6 nov 2017 at 12:13, ashok wrote:
Dear sir

For your kind urgent attention and action. Please reply after completing th action.

Regards
Ashok mukundan

— forwarded message —
From: co ekm itd
Date: thu, 2 nov 2017 at 11:11
Subject: re: nro account mobile number updating
To: ashok


Sir

Instruction has been given to the concerned branch to do the needful.

Manager it
Co ernakulam

From: ashok [mailto:[protected]@gmail.com]
Sent: wednesday, october 25, 2017 4:58 pm
To: co:ernakulam it; [protected]@pnb.co.in

Subject: re: nro account mobile number updating

Good afternoon

Kind reminder to resolve my problem.

Thanks and regards
Ashok mukundan

On thu, 12 oct 2017 at 08:37, ashok wrote:
Good morning,
This has reference to the telephonic conversation dated 12th october 2017 held with you on the subject. I have been corresponding with my branch, palace road, thrissur, kerala as below for a long time on this problem as below but never yielded a positive result.
As mentioned in my below emails, kindly note that for my account numbers [protected] (Nro) and [protected] (Nre) is under the nro user id now which is[protected]. The indian mobile number provided by me before for nre account before the merger of two accounts and as per pnb online record is [protected]. This number has been updated by pnb as the mobile number now in the online system after the merger of two accounts, but this number has been deactivated as there is no international roaming facility for the number. The alternate number [protected] which was also previously used in my nro account before merger is provided with the international roaming facility which is active now. Kindly note that i need to use this number for sms and otp facility to carry out internet banking as my kuwait number will not be active in india as this number cannot be provided roaming facility by the mobile company as per the scheme. This when i come to india during long annual leave and other travel period stays in india i will not be able to carry out internet banking if i give my kuwait number. Please update the indian mobile number as [protected] urgently as this number has been provided international roaming facility so that i can carry out out internet banking during my stay in kuwait as well as in india.
Best regards
Ashok p mukundan
Kuwait

From: ashok [mailto:[protected]@gmail.com]
Sent: wednesday, october 11, 2017 8:30 pm
To: mukundan, ashok p.
Subject: fwd: nro account mobile number updating


— forwarded message —
From: palace road
Date: tue, oct 10, 2017 at 10:36 am
Subject: re: nro account mobile number updating
To: ashok

Sir,
As per govt guidelines, you cannot have 2 customer id (One for local./domestic savings/fd and another for nre/nro). Hence all the customer id s are merged into single id. As you are nri, the nri customer id is retained and other ids are merged. For nro/nre ac local mobile number is not applicable. Kindly inform your international/ country of residence mobile number to update the ac for getting sms alert please.
Please call our it dept[protected], 2384625 or [protected]

Branch head

From: ashok [mailto:[protected]@gmail.com]
Sent: 10 october 2017 12:33

To: palace road trichur
Subject: re: nro account mobile number updating

Good morning

Already indian mobile number is registered now. Please provide phone number of your it department and i will contact them.

Regards
Ashok

On tue, 10 oct 2017 at 09:31, palace road trichur wrote:
Sir,

Regarding your above mail, we have once again contacted our it department and they have confirmed that the local mobile number cannot be registered for alerts for nri customers. Kindly provide us your overseas phone number so that we can register it in your account for sms alerts.

Assuring you our best services always.

Palace road bo
Thrissur
_
From: ashok [[protected]@gmail.com]
Sent: monday, october 09, 2017 3:18 pm
To: palace road trichur
Subject: re: nro account mobile number updating

Good afternoon

Gentle 6th reminder for resolving the problem.

Regards
Ashok

On fri, 22 sep 2017 at 12:13, ashok wrote:
Good aftenoon

Reminder once again

Regards
Ashok

On thu, 7 sep 2017 at 13:09, ashok wrote:
Good afternoon,

Please refer the below email correspondences with pnb on this subject. Kindly note that for my account numbers [protected] and [protected] with user id[protected], still the mobile number is not yet updated as per my request. The mobile number seen in my pnb online account is [protected]. This number is inactive and i am unable to make any internet banking as otp has to be received in the active mobile. Please update the indian mobile number as [protected] urgently.

Regards
Ashok p mukundan
On sat, 26 aug 2017 at 11:37, ashok wrote:
Dear sir,

Once again a gentle reminder for resolving the discussed problem regarding the mobile number updates.in fact the chief manager was requesting of more deposits and how can i ever think of it due these problems.in fact i am disappointed with pnb. I think during my next visit to kerala i may have to think of my accounts in pnb. I went to my other banks and i could do the changes from the bank within half an hour.

Best regards
Ashok

On mon, aug 14, 2017 at 5:53 pm, ashok wrote:
Good day

Gentle reminder on the matter as discussed with your officer today for needful actions as soon as possible. Please acknowledge.

On sat, 12 aug 2017 at 08:26, ashok wrote:
Dear sir

I have an nro account in your branch account number [protected]. Kindly update my mobile number as [protected].

Regards
Ashok mukundan

— forwarded message —
From: ajith kumar
Date: wed, 9 aug 2017 at 11:08
Subject: rent transfer
To: ashok

Ashok in the new ifsc also same message is coming. Probably i will transfer into sbi a/c and see-ajith

Pnb's offering

“avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]

Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected], (Toll free) and[protected]Tolled no.) and visit: www.pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.
Pnb's offering

"avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]
Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected] (Toll free) and[protected]Tolled no.) and visit: pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.


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Pnb's offering

"avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]
Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected] (Toll free) and[protected]Tolled no.) and visit: pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.
Pnb's offering

"avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]
Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected] (Toll free) and[protected]Tolled no.) and visit: pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.

Please provide status of following imps transaction in which beneficiary is from pnb.

Rrn reference number:
[protected]
User reference number:
[protected]

I raised concern in hdfc bank they say that on this transaction is not completed in 14/11/2017 due timeout error, but same completed on 15/11/2017. Please check it your database and give me confirmation about this imps transaction.

Dear sir/mam
Iam the customer of pnb bank cuddapah dist ap. Recentely i had op ned the mudra loan and iam paying my emi amount in my od account which the bank manager had opened this month 23/11/2017 there is debit of rs 413 rs from my od account for insurence that i had noticed.

Now my question with out my request why u had debit the amount 413 from my account. I want to know the clear clarifaction about this issue other wise a case will be filed against the consumer court and a serious action can be taken for chaeting the customer and debit the money from my account iam providing my od account and my contact no also to you

Od account [protected] cuddapah pnb andhra pradesh
Contact no [protected]

Thank u

Dear sir,

My wife has given a request you to open a saving account on 07 october 2017 along with the relevant documents and cash deposit 2000 rs. For account opening at your jorbagh branch and after that you generate a account number is [protected] in the name of soniya. We contact so many time and also visited your jorbagh branch but we got un-satisfy answer from your site, already 42 days left. Please do needful.

My compliance number is a[protected] in pnb bank and still waiting for my money i was withdrawing the money around 20000 and amount has been deducted from my account but we dint get any money
Still waiting for refund which should be reflect in my account with in 24 hours because that was fault from machine or technical issues we already called so many times to bank but no responce till now

I request you to please help to get refund. As its very urgent have to pay my fee

Rs 2000 was withdrawn from my uco bank card on[protected] at time 16:46:02 at solan (Rajgarh road), solan atm id-nfuc0000.
The amount i entered never came out, i waited for some time but transaction never happened but when i checked my account details the money was not there in the account. I waited till date in the hope that money will be returned but its not there, sir i humbly request pnb branch to check for this failure.

Dear sir,
Through this medium i wish to complaint about rude behavior and lack of help of doulatpur kalan (Bulandshahr up) branch of pnb. I went there for issue a new debit card and kyc update but the person (Mr. Rahul) who sits on counter. Of this branch talk so rudely n dont helped me out and saying i have more work and shortage of staff your work not done today you can come tomorrow and after that he says i am a government employee you can not take any action against me. Even when i complained about him to the manager his behavior was the same. Is this the way bank behaved with value customer. Kindly look into this matter and give them some training about behavior.

I am working in greater noida, and i have taken special leave for this job. I have visited twice in branch on same day 1st half and 2nd half dated 01.11.2017.
But he has not updated my kyc detail and denied to work. I have handed over a checque - amount of rs 2600, to him but still my cheque not cleared.

Thanks with regards

Ravindra kumar

A/c no - [protected]

Mobile:[protected]

Email id: [protected]@gmail.com

I am a customer of pnb and writing this email to raise my grave concern and lodge formal complaint against branch manager - kolkata, park circus branch.

Mrs. Sahu who is the designated branch / sr manager today harassed me continuously with refusing to accept my life certificate even though it has proper doctor's seal and signature and aadhar card attached. I have been a customer of this branch for a long time and being physically handicapped and unable to move around i used to send my son every year with all the required documents, including doctor's certificate and all other self - attested documents.

However for the very first time in this branch, the new manager bluntly refused to accept life certificate even with doctor's certificate and instead harassed me saying to go to park street branch and even to salt lake epfo office which is more than 35 km away for nothing. She told that she did not care any doctor's certificate unless she sees the party in-person - so as per her, there is no importance with a doctor's seal. I am not sure how she being in such a respectable post in a branch, can say such things to my son who went to park circus branch on my behalf. She just tried to shed off responsibilities from her shoulders with every possible and baseless excuses.

As a branch manager, she is expected to cooperate me in this with proper suggestion, but instead behaved rudely in a way as if she is doing a charity by accepting the documents from me. Her intention was that - i will plead and bow down before her and plead for accepting the documents - which my son did not. She eventually inquired internally and accepted after a long confrontation and wasting time of my son who took leave from office. If there is any such circular that doctor's certificate has no value unless a bank manager sees in-person, i will like to have a look at that, otherwise in writing from next time from concerned manager.

I hereby demand a formal apology from the concerned branch manager in proper writing, otherwise i will escalate this matter to higher authority against this harassment today.

I am account holder of pnb, kalamboli br. Navi mumbai, i have to open there bank locker but bm said that you have to do fd minimum of rs. 25000/-.
I went again there br and said there not any rbi rule to take fd from customer you have to take only maintenance charges equalient to three years.

Need action on this, because no one support at punjab nation bank kalamboli br.

Thanks,
Pravin

Branch of tilak nagar has very poor service in terms of customer satisfaction... No body is going to work there... Lunch time is 1 to 2 but till 3 pm no body will back to work, i had complaint to branch manager also but he don't bother... My request is to kindly look into this and make your service better... Now i am going to close my account bcz of poor service... Please take some tips from other banks like sbi etc. People are advanced now not like the poor kamchor employees of tilak nagar branch

My account number-[protected]
My name-aarti
I am use bhim app upi and send money rs.2000/- (10/08/2017) my transaction id number[protected]
My account debit but send account not credit, my first complaint number. (A[protected] my second complaint (A[protected] plz credit this my account-[protected],

But reply sir my both transection has been success hence claim rejected docket number - (A[protected]A[protected]
But send account not credit, plz reply my ans...

Thanks sir
Mobile.[protected]

I have made an transaction on 07/11/2017 from my saving a/c no. [protected] of rs, 6075.86, but this amount not credited in payee account till today, please reverse this transaction in my a/c.
I have received sr no. A[protected] on 14 november 2017, but till today i have not received amount back in our a/c. Customer care is not responding properly.

Sir, 10 november 2017 i added money 3500 in my airtel payment bank ([protected]) sir 3500 bank se to debit ho gaye but airtel wallet me ni aye aaj 9 days ho gye, and airtel se confirm kiya but wo bol rhe h load ni hua money, sir mane bhut days wait kiya but abi tak ni aye mere rs return
Plz urgently resolve it
My acount number is [protected] (Sri ganganagar, rajasthan) name abhishek chugh
M atech kar rha hu jo airtel ki mail ayi hah.
My number [protected]

I had to receive a refund of ₹59970 from paytm bud did not received when queried from paytm they told that they have refunded the amount and gave me arn number and asked me to contact my banks customer care and giving them arn to track my refund. But when i called, the customer care executive didn't knew about arn and simply asked me to contact paytm and disconnected. Now paytm is saying to contact bank and bank is saying to contact paytm.

I want my money and pnb should track my refund.

Arn no is :15134837320000000630272

Hi All,

Please see the below trailing email for cancellation of the insurance policy.
I was not knowing insurance is optional before the disbursement and registeration.
When i asked this to Prasad before the registeration and disbursement, he confirmed its mandatory.However now he is changing his words and he is telling its optional.So before disurbsement and registeration commitment was different and after disbursement the commitment is different.

Also before the disbursement and registeration i asked why the insurance amount is 1.85Lakhs.They said its for Property.Two days back i asked the same, they are saying its for both Property and health insurance.This thing they didnt communicated to me earlier and more over about the health insurance details was not there in the sanction letter.Now my question is why i need to pay the insurance amount(1.85 Lakhs) from my pocket.Amount is too huge.

For 1.85 Lakhs with the Rate of interest 8.45% for 30 years it comes nearly 6 lakhs.

So now i want to cancel the insurance and request you to look into this issue at the earliest

If not, the final option would be i need to transfer my whole loan to some other bank.So now the decision in your hands.

I am totally disappointed the services with PNB and hence i won't refer any of my friends/colleagues/relatives.

Also i wrote an email to Vijay(General manager).Still now i haven't got any update from him.Worst service.This issue was going on from last 1 month.
Account number-HOU/MRH/1017/436282

Cancel my insurance immediately.

Regards
Aravind.

Today i went to punjab national bank, baroda, gohana, sonipat at 3.55pm
But the bank workers has closed the bank before the bank work timing
When i asked them for the reason of close the bank before time
They refuse me to tell the reason
And also do misbehave with me and said me to go away from there
So i want a strick step against these bank workers so that they work full time
Because goverment pay these workers for full time not for rest
By this misbehavior of bank workers, all villager are facing problem in their bank work
All villager want to get rid of this problem but in my village there is no more educated person
So i kindly request you to solve this problem and take a strict decision for this kind of workers so that every government worker become serious in their duty

Sir,
Failure to withdrawal money and money was lost from our account
Please treat it as soon as possible.

Jisaka details-
Mohd haleem punjab national bank
Withdrawal failed
Date[protected] transaction amount 5810 rs.
Journal number[protected]
Aadhar[protected]
Account [protected]

Hi, this is to inform you that atm machines near my place not working. Most of the time they are not working. E ither they are having board of "machine not working" or "there is no cash available" most of the time. Due to this we have to face problems. One atm is located in shopping complex in eldeco udyan 1, lucknow, other one is located near bangla bazar, lucknow. Please solve the issue as soon as possible.
Thanks
Ravi

I wish to bring your attention that ₹10, 000 has been debited from my account on 11/09/2017 while transferring money to phonepe. It should be reflect in my phone pe account but it didn't.
Many times i called customer service of punjab national and also visited home pnb branch (Bara bazar hazaribag) but they denied to take complain and process of charge dispute file.

My account details are:
Name: himanshu kumar
Account no.:[protected]
Ifsc code:punb0663500
Account type: saving
Transaction no.: p1709111201473893300748

I request you to look into the matter as soon as possible and return and refund the money to me.

Regards
Himanshu kumar.

Hello i called to pnb customer care phone banking service from my registered mobile number yesterday. Date 14/11/2017 time 2:30am. The agent name is nooraj khan. I asked him to confirm my aadhar is linked or not. He asked my a/c no which i dnt have and not customer id. So i tell him to verify other things except these 2. So he denied and told me that i cant provide you any information. You can call along with your a/c no or customer then i will give you info. What is this.? If a person call from registered mobile number and verify other options except a/c no or customer id. Why this kind agent deny to provide information to the customers. Plz before hiring this kind of agent give full knowledge about the product and system.. They dont know how to talk to the customer and less knowledge... Take proper action against him or i will mail or coantact to the higher authority...