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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025
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Punjab National Bank [PNB] reviews & complaints page 19

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Z
Zainab Habib
from Kanpur, Uttar Pradesh
Nov 13, 2021
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I have ordered sukkhi classic LCT gold plated wedding jewellery pearl long haram necklace set for woman (N83782) on 30 October price pf this item is Rs. 362 .I have returned this item on November 3 and the initiated date for the refund of this item is 10 nov but still i have not received my refund. my refund amount is Rs. 326.59 and my refund reference number is[protected]
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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    C
    Cooper12
    Nov 12, 2021
    Resolved
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    Resolved

    I booked 2 train tickets for Jaipur to Lucknow. I had to cancel one of the ticket on 16th Oct. MakeMyTrip told me that I would get my refund by 2nd Nov. Today, it is 12th Nov and I still haven't received my refund. I contacted them and filed a complaint. I even provided them with my bank statement and co-operated with them. After a few days they called me back and told me that from their side they had already processed the refund and that I should check with my Bank (Punjab National Bank). They provided me with a booking reference number to check with the bank. I wrote a mail to the customer care of my bank with all the details of the ticket and booking reference number that MakeMyTrip provided me.
    But I just got a system generated reply from them that my refund hasn't been credited. I mailed them again as I wished to file a complaint. I wanted them to use that booking reference number and track the refund. But once again I received a system generated reply that my refund hasn't been credited. There was no proper reply or anything acknowledging that I wanted to file a complaint.
    Nov 22, 2021
    Complaint marked as Resolved 
    They called me and took the issue seriously and registered my complaint. I received my refund after more than a month but I'm happy I received it.
    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
    Nov 12, 2021
    Updated by Cooper12
    *Correction- I cancelled my ticket on 15th Nov.

    This is very rude way to handle a customer. I never expected that such a big bank will have such a incompetent service.
    I need them to take my issue seriously and get back to me with a proper reply and thorough check about my refund. My refund amount is Rs.1375/-

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      A
      akkashv
      from jammu, Jammu and Kashmir
      Nov 11, 2021
      Resolved
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      Resolved

      Sir, I had made a payment on amazon through UPI from my PNB account on 03 October 2021 but later on i cancelled it due to some reasons but as of now i haven't received my refund, As I have already talked to amazon for refund they said that they had successfully initiated it but it has not been credited to my account yet. Also I have contacted bank but from there end also no reply is provided.
      Here I am providing you
      Refund Reference Number[protected]
      Refund amount Rs 2590
      My Account Number [protected]
      UPI ID akash.[protected]@ybl
      Refund date 03/10/2021
      Nov 15, 2021
      Complaint marked as Resolved 
      The issue was resolved by the branch.
      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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        Y
        Yashu Agarwal
        from Powai, Maharashtra
        Nov 8, 2021
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        I placed the order of pigeon coffee mug of worth ₹219 from Amazon due to some issue i returned the product and the product was successfully picked up from my place. On thr same date the refund was initiated but after the duration of 5 business days it has not been reflected yet in my bank account. The refund reference number is[protected].

        Other account details

        Product name: pigeon coffee mug
        Amount: 219
        Refund reference number:[protected]
        Order id:[protected]
        Account name: Yashika Agarwal
        Account number: [protected]
        Site: Amazon
        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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          R
          Rajat Bhardwaj1355
          Nov 6, 2021
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          I have ordered the product on date[protected] and the amount of the product was Rs 13, 995/- with order id[protected] from the pnb debit card. After receiving the product I had made return request and after pick up the refund initiated on[protected] and refund had completed on[protected] but I had not received the above amount in my bank account. The refund reference number was given by the Amazon is 75503721289051850004920.
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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            K
            Kishore Gahtori
            Nov 6, 2021
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            Address: Bhood khatima

            On 29oct, I made of payment 11950rs to another google pay user which have pnb account. I made this transaction with my google pay link with my pnb bank. Google pay showing money send successfully, it is debited from my account but not reached to receivers google pay nor his bank account
            Upi trans id[protected]
            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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              P
              PBhattacharjee
              from Kolkata, West Bengal
              Nov 4, 2021
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              There was a refund of amount Rs. 263 against a return order from Amazon.in

              The amount was supposed to be credited by Tuesday. However the same is not reflecting in my account. The RRN of the transaction is 898030.

              Request you to look into the matter on a priority basis and arrange for deposit of the amount in my account the earliest. Amazon had confirmed that they had already released the payment. I am attaching mail from amazon for reference
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                P
                P95paul
                Nov 4, 2021
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                I have order an product from amazon on 02/10/2021 and cancelled on the same day. Amazon said that they have refund the amount but after one month I have not received the amount in my bank account. Amazon give me Refund reference number which is[protected]
                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                Nov 07, 2021
                Updated by P95paul
                Today I have received a face call and over the phone the person claimed that he called from customer support. Ha take all my order id transaction id refund reference id and my phone number then he told that a link being send on my number which I have to click and then claim my amount. I deny to do so and ask him bank do not send such link then suddenly he drop the call.OMG I am shocked. To get my Refund i have lost much amount.
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                  R
                  Rajj Kubv
                  Nov 3, 2021
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                  Address: Delhi

                  PNB Buria pension Acct No [protected] Hony Nb Subedar Jinder Dev Kamboj, Mob No [protected]. Less army pension received for the month..
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                    J
                    Jinder Dev Kamboj
                    Nov 1, 2021
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                    Address: VILL& P.O. Buriya, Tehs. Jagadhri Distt. Yamunanagar

                    PNB Buria pension Acct No [protected] Hony Nb Subedar Jinder Dev Kamboj, Mob No [protected]. Less army pension received for the month Oct 2021
                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                      D
                      Deepuwalia
                      Nov 1, 2021
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                      Address: PNB Headquarters, Delhi

                      I have ordered one watch from Amazon on 14th Sep 2021 which has value of INR 9299 and completed the transaction through my PNB ATM Card. I returned the product and refund for the same has been initiated successfully from their side and it was supposed to get credited before 2nd October 2021. RRN for the same has been provided for the same from Amazon. I have visited PNB bank many times but always they said that we don't know anything. I need help in this as this is very big amount. Please find RRN for the same below.

                      RRN: SQB0VXTI0000KSNJ6HTB
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        dip121
                        from Delhi, Delhi
                        Oct 31, 2021
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                        Dear sir
                        I am writing this mail due to the issue of debit card those I didn't got from there side at the time of opening an saving account in Pnb najafgarh branch Delhi - 43 . actually i wrote two mails before this mail also regarding the same issue and they gave me the complaint number via email that complaint has been registered and again on 9th August 2021 I have given the request of debit card from the branch physicallly and on 16 th aug 2021 has been issued they told me but till now I didn't receive any card and but no one tell me particular date of the card So please do the needful for me and below you can find the details of the account.

                        Name - Dipesh Jaiswal
                        Account number - [protected]

                        Ph no. - [protected]

                        My address - 30 a block shiv enclave dichoun road najafgarh new delhi - 110043
                        Acc. Opened date[protected]
                        Complaint number - [protected]
                        Branch address Pnb - chawala stand, thana road, najafgarh, new Delhi - 110043

                        Regards

                        Dipesh jaiswal
                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                          R
                          Rajdeep1998
                          Oct 30, 2021
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                          Address: Bajkul,Purba Medinipur, 721655

                          I have ordered a Vacuum Cleaner on 16th, oct, 2021.It was to be recieved on 16th, oct, 2021.But I have not recieved/returned my product.
                          Amazon initiated the refund on 22th oct, 2021 and it was expected to come on 27th, oct, 2021
                          Amazon gave me the reference id 623096 but the Punjab National bank has still not credited my money.
                          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                            N
                            nagender mohan
                            Oct 29, 2021
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                            Pepe Jean's order No.[protected]
                            Ordered date[protected]
                            Product amount 2599 Rs.
                            Amazon refunded ref.No.440366
                            Pnb bank not processed my amount
                            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                              S
                              Swagatom Saikia
                              from Golaghat, Assam
                              Oct 29, 2021
                              Resolved
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                              Resolved

                              Address: Kamargaon,Golaghat(Assam)

                              Respected Sir/Madam,

                              I have ordered a Panasonic 28" LED TV on 5th October 2021 order no[protected] from Amazon Paying Rs.9999/- through Punjab National Bank Debit Card. On 13.10.21 evening delivery person came to delivery the Item which is small box, its not a 28"TV, I refused to received it and returned it and called amazon customer care to tell the matter. After that i got a email from Amazon on 19 Oct 21 where they mentioned refund amount Rs.9999/- is processed.On 24.10.21 I get another mail from amazon where mentioned
                              "refund for amount 9999.00 has been successfully processed on[protected] and the amount should reflect in your account by now."They also provide Refund Reference # 74332741293129277997710.

                              They also inform to contact my bank’s customer care center and to quote these numbers to know further about the status of the transaction in case I still haven’t received the credit within 4 business days.

                              As my refund is not credited within the specified days, I accordingly contact my bank(Punjab National Bank) customer care but my bank informed me to raise the issue with Amazon.
                              I again talk with amazon but they totally turn a deaf ear to my issue.
                              As it is a large sum of money it creates a lots off financial problem to me.

                              My Refund amount not credited till now.

                              Kindly consider the matter and do the needful.

                              Thanks & Regards,
                              Swagatom Saikia
                              Golaghat, Assam
                              785619
                              [protected]
                              Nov 2, 2021
                              Complaint marked as Resolved 
                              Lots of Thanks to Indian Consumer Complaints Forum for Resolution my Complain.
                              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                              Nov 02, 2021
                              Updated by Swagatom Saikia
                              Resolved.
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                                A
                                Amit092
                                from Lucknow, Uttar Pradesh
                                Oct 29, 2021
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                                Refund reference no.[protected]
                                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                  S
                                  Swagatom Saikia
                                  from Golaghat, Assam
                                  Oct 28, 2021
                                  Resolved
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                                  Resolved

                                  Address: Kamargaon, Golaghat (Assam)

                                  Amazon Order ID:[protected]

                                  Respected Sir/Madam,
                                  I have ordered a Panasonic 28" LED TV on 5th October 2021 order no[protected] from Amazon Paying Rs.9999/- through Punjab National Bank Debit Card. On 13.10.21 evening delivery person came to delivery the Item which is small box, its not a 28"TV, I refused to received it and returned it and called amazon customer care to tell the matter. After that i got a email from Amazon on 19 Oct 21 where they mentioned refund amount Rs.9999/- is processed.On 24.10.21 I get another mail from amazon where mentioned
                                  "refund for amount 9999.00 has been successfully processed on[protected] and the amount should reflect in your account by now."They also provide Refund Reference # 74332741293129277997710.

                                  They also inform to contact my bank’s customer care center and to quote these numbers to know further about the status of the transaction in case I still haven’t received the credit within 4 business days.

                                  As my refund is not credited within the specified days, I accordingly contact my bank(Punjab National Bank) customer care but my bank informed me to raise the issue with Amazon.
                                  I again talk with amazon but they totally turn a deaf ear to my issue.
                                  As it is a large sum of money it creates a lots off financial problem to me.

                                  My Refund amount not credited till now.

                                  Kindly consider the matter and do the needful.

                                  Thanks & Regards
                                  Sarala Saikia
                                  Golaghat, Assam
                                  785619
                                  [protected]
                                  Nov 2, 2021
                                  Complaint marked as Resolved 
                                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                  Nov 02, 2021
                                  Updated by Swagatom Saikia
                                  Resolved
                                  Did bank resolved the issue?
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                                    S
                                    Swagatom Saikia
                                    from Golaghat, Assam
                                    Oct 28, 2021
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                                    Address: Golaghat, Assam

                                    Amazon order no[protected]

                                    Respected Sir/Madam,
                                    I have ordered a Panasonic 28" LED TV on 5th October 2021 order no[protected] from Amazon Paying Rs.9999/- through Punjab National Bank Debit Card. On 13.10.21 evening delivery person came to delivery the Item which is small box, its not a 28"TV, I refused to received it and returned it and called amazon customer care to tell the matter. After that i got a email from Amazon on 19 Oct 21 where they mentioned refund amount Rs.9999/- is processed.On 24.10.21 I get another mail from amazon where mentioned
                                    "refund for amount 9999.00 has been successfully processed on[protected] and the amount should reflect in your account by now."They also provide Refund Reference # 74332741293129277997710.

                                    They also inform to contact my bank’s customer care center and to quote these numbers to know further about the status of the transaction in case I still haven’t received the credit within 4 business days.

                                    As my refund is not credited within the specified days, I accordingly contact my bank(Punjab National Bank) customer care but my bank informed me to raise the issue with Amazon.
                                    I again talk with amazon but they totally turn a deaf ear to my issue.
                                    As it is a large sum of money it creates a lots off financial problem to me.

                                    My Refund amount not credited till now.

                                    Kindly consider the matter and do the needful.

                                    Thanks & Regards,
                                    Swagatom Saikia
                                    Golaghat, Assam
                                    785619
                                    [protected]
                                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                      K
                                      Oct 28, 2021
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                                      Amazon refunded amount Rs 34999 on 2 oct 2021 but it not reflected on my account till date. When i ask to amazon customer care they told visit you nearest bank with Refund Ref. number . I did same, when I visited to bank PNB manager told they cannot track my refund status with Amazon reference number and you need to talk with your refund team. Again i called amazon customer care . Amazon people again told same things like Reference number is already generated on amazon side so we cant help you, you need to visit bank.
                                      Once again I visited to bank this time also I got same answer that PNB cannot help you on this.
                                      Even I did online complaint on PNB website also but i did not get any update there also
                                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                        H
                                        harishmahor123
                                        Oct 28, 2021
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                                        Address: house no 115 shivlok phase 3 khajuri kalan piplany bhel pincode 462022

                                        Dear sir
                                        My name is ram prakash mahor my account number is [protected] IFSC code PUNB00125700
                                        my account became inactive I was not able to save money so on 12/02/[protected] rupees chaque was credited by LIC but on 15/02/2021 pnb deducted 3034 rupees from my account it's unethical .. please sir help me... Maine [protected]@pnb.co.in par complaint kiya par abhi tak koi resolution nahi mila..
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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