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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025

Complaints 4893

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1099

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3794

So far, so good. Punjab National Bank [PNB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Punjab National Bank [PNB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Punjab National Bank [PNB] reviews & complaints page 22

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Address: Verna Goa

This is with regard to a refund from Amazon to My Account Number [protected] for amt 649 & 929 clubbed together with Refund Reference # TRM559TG0000KTOT2ILO . Kindly Note that this payment is cleared from Amazon and sent to bank but it has not been credited to my account. I visted my branch to find out about the same but the bank person told me no such payment has come. I insisted them to check with the reference number given by Amazon but they said we cant check on it. My concern is why cant bank trace my payment if the party is giving me correct reference number of Transaction ? It has been so many i am looking after this payment. I also tried calling customer care but they too told me to visit the branch.

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 22, 2021

Updated by madhur.naik any update on my complaint ?????????????????????????????

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I was initiated a refund of Rs. 2270 on my account from Amazon on 30-09-21 with refund reference number # IGALZCXBA2 which should have been reflected on my bank by 05-10-21 but I have still not received the amount. I have already checked with Amazon customer care and the issue is from PNB's side. I request you to please look into the matter and get it resolved. I have already been troubled due to the issue lately please provide immediate redressal to the issue.

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Recently cancelled order on Amszon. Refund has been infected, but I have not received the amount in my bank account. it's been 10 days.
Please help me.

Refund Reference number - TORXE5D10000KTLYN3DA

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Address: Vill+ post--Deta khurd (Aligarh)

I got refund initiated of amount Rs. 2399 from Amazon on 1 October 2021 to my PNB account [protected] with refund reference #[protected] but the amount is not reflecting in my account as of now 12 days later. Calling Amazon they say I have to follow with PNB with the reference number, but PNB customer care says they can't help and I have to visit the Bank Branch where the account is. Visiting the bank branch is not possible as I am in another city far away from the bank branch. My contact number is [protected] Please call me any suggestions. Kindly help me.

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Param Ch

Oct 15, 2021

My complaint is not resolved yet.

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My name is kundan kumar and I had ordered mobile phone of Rs. 16974 in amazon on 16 September 2021. Upi transaction failled but money deducted from account. And on[protected] amazon initiated the amount to my card but I still didn't get the money. Amazon sent this refund reference number SPOPIU7X0000KSM8DTPI
And told me to fill charge dispute form but Punjab national bank doesn't have such policy so please kindly respond to to this complaint it's very urgent. My account no is [protected]. IFSC CODE PUNB0157100
Thanks you sir

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Address: PNB Laxamnpur BASTI UTTAR PRADESH IFSC Code:PUNB0215500

Respected sir
I ordered product from Amazon shopping app on 2/10/2021at 9:35 and paid the amount 602/rs through UPI which is link to my PUNJAB NATIONAL BANK and Amazon cancelled the order on 2/10/2021 at 7:59 and refund the amount whose RETURN REFERENCE NUMBER is[protected] but amount of rs602/ not credited to my PUNJAB NATIONAL BANK I attached the documents in your add photo option I called the bank customer care number but they not helped me..
Sir please help me as soon as possible
Yours sincerely
Indian customer

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Nov 13, 2021

Complaint marked as Resolved

For PNB& AMAZON with return reference number Problem go to PNB net banking and submit CRGS FORM a complain they will resolve the complaint with 24 hrs.. If consumer complaints not resolved ur problem

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 14, 2021

Updated by vikasku22117158 Sir my complaint have not resolved please make attention on it

Oct 14, 2021

Updated by vikasku22117158 Sir for this complain my name is vikas kumar
Gmail id [protected]@gmail.com it is registered with bank and my mobile number is [protected]

Oct 15, 2021

Updated by vikasku22117158 It all about two weeks has gone but PNB has not initiated the payment..
Sir please take appropriate action against him

Oct 17, 2021

Updated by vikasku22117158 Sir there is details of debit and credit details PNB still not refunded the amount

Oct 24, 2021

Updated by vikasku22117158 Sir please helpPNB still not credited my refund

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My name is Sonal. I am a pnb bank customer. I had ordered 2 Jeanatics jeans from Amazon of Rs.[protected]+904) on 19 September 2021 and on 25 September 2021 I returned both of them due to my personal reason. And on 27 September 2021 the refund was initiated from Amazon and I was expected to receive the refund amount in my bank by 2nd October but today is 12 October and still I have not received my money in my account. Amazon sent this reference no.- TRLUC9WL0000KTOSLN8F. And told me to fill charge dispute form but Indian bank doesn’t have such policy. So please kindly respond to this complaint it’s very urgent. My card no is [protected]. Thank you sir

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I have ordered a product on 30 September, 2021 at 10:09 PM. The order id is[protected]. The date of the initiation of the refund is 2 October, 2021 at 2:22 PM. Still my refund has been not credited. The reference no. is[protected]. Please initiate.
Reference no.[protected]

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Sir, I had ordered a product from Amazon for Rs.630 on 03 September 2021, but the order returned back to amazon since it got damaged in transit.
Then Amazon initiated the refund of Rs.630 on 08 September 2021 to my Punjab National Bank account, but the amount has not been credited in my bank account.

Refund Reference Number is SP0PIU7X0000KSM7VDJ6

I am getting no help from PNB Customer Care & Bank.

Please help me, since it's been more than a month since Amazon initiated the refund but still haven't received the money in my Bank account.

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Address: Sadar Bazaar Ranikhet, pin:263645

Sir, I bought 2 product from Amazon on 13th September 2021, returned both the product on 27th September 2021. The refund was initiated on 28th September, but today it is 11th October but I haven't received my refund. I called Amazon customer care several times they say's from their end refund is credited to your bank account, they game me Refund Reference Number:SJDXMW5T0000KSGMBJVL. PLEASE HELP

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Faruk1234

from Ranikhet, Uttarakhand

Oct 13, 2021

When will I get my money to my account it has been several days since I posted this problem on your portal.

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I have order a product in amazon but the product is missing from the box, so i claimed refund and amazone initiated refund but still now i have not received 331.00 rupees from the bank, i have all details including the email and order details .please initiate the amount to my bank as soon as possible,
Order date

18-Sep-2021

Order #

[protected]
And the Refund Reference # TRM0K5NB0000KTOSNK7P.
Please ensure 331.00 rupees that bank has declined to say about of my rrn credit on my account.please do it as soon as possible as i urgently need it.

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Amazon has initiated me an amount 32999 on 2nd oct and last expected date was 7th oct 2021 bt till 11th oct i have not got my refund in my account and bank cust care is not helping they are telling that they cant help with it.

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Recently cancelled order on Amazon. Refund has been initiated, but I have not received the amount in my bank account. It's been 8 days . Please help.
Reference no. 30005112761276114859721

Mail received from Amazon written below and attached

Hello,

This is to confirm that refund for the amount 65442.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 30005112761276114859721

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

+1 photos

Oct 11, 2021

Complaint marked as Resolved

Great work..done by pnb..solved my issue in less than 6 hours

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by M Anmol Kamath Thank you consumercomplaints and pnb..

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S

shivamjaiswal95

from New Delhi, Delhi

Oct 11, 2021

Anmol Ji, can you please let me know what did you do to get your refund apart from this complaint ?
I am facing the same issue. Contacted PNB customer care, Branch and also posted a complaint here on Consumer Complaints, but still not received my refund from 08 Sept 2021.

Thank You

vikasku22117158's reply, Oct 17, 2021

Same issue shivam PNB still not refunded the amount Anmol please guide the step through which you got your refund.. I am still not getting refund from 12 October

A

Arsala07

Oct 18, 2021

Contact on Punjab National Bank complaint number:[protected]
They will resolve your problem within 2 days

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I ordered mobile phone from Amazon worth 14999 rupees and cancelled it the day after order. My refund was showing processed on 8th October and i just received 100 rupees from Amazon the same day but not the whole refund of 14999. Then I contacted the customer care of Amazon and they provided me with a reference number and said they have processed the payment but its not reflecting in my PNB bank account.

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Oct 12, 2021

Complaint marked as Resolved

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by Hitarth8 Reference number is[protected].

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Address: Chandranagar badausa Banda UP India, Chandranagar badausa Banda UP India, Chandranagar badausa Banda UP India, Chandranagar badausa Banda UP India, Ch

Dear Sir,
This is Ajay raikwar. I am studying in NIT jalandhar so I'm preparing a government exam like UPSC(ias). So I purchased a lot of books in Amazon but it's book content not like me means this book so difficult to understand, so I tho to return this but when I return this Amazon also help me to send my money but I'm unable to recieve this bank.my Oder ID[protected] date, 30 sept-2021 and also I'd[protected] date 02oct- 2021. And alot purchase order but my is stuck in bank . So sir it's a kindly request plz solve it I wanna bank but due to pandemic and navratri season bank is so far like 50 km so sir plz understand my problem.
Thanku sir
Name - Ajay Raikwar
Mobile- [protected]
[protected]@gmail.com

+1 photos

Oct 11, 2021

Complaint marked as Resolved

Hello, This is to confirm that refund for amount AAAAAAAAAQCiHzyqSswFJTwHLWciRzZDIgAAAAAAAADssIMCv5NPC+674L1BezLIp0UahGQmUfNdxgcnQsp/iyyk AAAAAAAAAQCiHzyqSswFJTwHLWciRzZDIgAAAAAAAABv8ieCvoyUu/+0QfoHrS5s6W/ixnFFIbeeEnIzIUMBqacF has been successfully processed on 2021-10-05 and the amount should reflect in your account by now. Refund Reference # 30005412791273103929886 Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update. Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

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My refund has been initiated by Amazon on around 1 October 2021, and expected credit date was 5 October 2021, and in some another 2 orders it was 6 October 2021 but amount still not credited in my account by now.

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Oct 10, 2021

Updated by Seema(yogita) Sir,
My refund reference no. Is
# 30005112721272173071984
Plz resolve my problem.

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I got refund initiated of amount Rs, 27999 from Amazon on September 28, 2021 to my PNB account with reference number #TRM559TG0000KTOSYY8Y but the amount is not reflecting in my account as of now it's almost more than of 20 days passed I m following the Amazon & Bank's rules & policies and waiting for my refund. Calling Amazon they say I have to follow with PNB with the reference number, but PNB customer care says they can't help...now what should I do???
Should I need to take any legal action against both of these??
Kindly check & credit the amount in my account.

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Amount debited but not dispensed from atm and transaction declined

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On[protected] I ordered an earphone 'one roar den 300' through amazon for Rs.599. Rs.165 was paid through Amazon pay balance and the remaining Rs.434 was paid through my PNB bank account. I returned the product on[protected] and they refund initiated on that day and also got refund reference number.But I have not received the amount Rs.434 yet

Order I'd :[protected]

Refund reference number : 30005112691269172588006

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28/9/2021 amazon processed my refund rupees 224 but in the bank still not credit this amount the reference no. TRLUC9WL0000KTOSLQYZ so please credit this amount in my account

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