Punjab National Bank [PNB] Complaints & Reviews

respected

sir my Name is aishveer singh S/o mahender singh. my adress is
vill, dastoi tehsil- hapur ghaziabad U.P. sir i have the account no. is
[protected]. this is in P.N.B meerut road hapur. sir my complaint is related to branch manager Mr. R. k Gupta.
accutaully i was need of my signature verifecatin. because my account is ten years old. so i was meet to branch manager in this regarding.
but branch manager is demanding bribe of 1000 thousand. otherwise
deny the signature verifecation. i am very upseett to see the this
type nature of a manager. so sir plz do need full in this matter.


thanks and regard

AISHVEER SINGH
MOB. [protected]

I am an account holder of punjab national bank,bhilai,cg. I gone to withdrawn money through atm of dena bank (terminal no.DEBN09380) for Rs.1000. but machine is given me a slip showing that machine is unable to process but Rs. 1000 is debit from my account without giving money.on 29/12/2009 ,at12.42pm
There was no response from my branch office of pnb.
Therefore I request you to solve my problem as early as possible.
Thanking...

non receipt of payment but debit to account on 05-Apr-2010 card no.[protected] where as the message was transaction declined.so the transaction slip was not kept.but upon withdrawal from another ATM and perusal of the mini statement this has come into the notice that Rs.500 has already been debited to my account.
The above transaction was conducted at PNB Baghpat Road Branch,MEERUT.Please look into it and credit of Rs 500 be afforded in my SB account.
MAYANK GUPTA

account number:[protected]
issued in agra (up)-282005
Dear Sir,
This Is Prateek Garg, i made a transaction with obc bank atm twice for 2000 rupees and i didnt get the cash and my balance is deducted..Sir i am student and i am finding problems because of his. i tried to contact to the head office but there is no response.sir please help me out with this.the date and time of transaction is 5 of april 2010 and the time was 7:15 pm...

Dear Sir

On 31st of december i have withdrawn Rs2000 from my pnb account no. [protected] from the icici bank atm in shaibabad dist. gaziabad.

at the time of first transaction the result shown that the transaction declined I tried second time and able to do the withdrwal sucessfully.

but when i checked the balance second day it is showing that the 4000rs is being withdrawn on 31st dec were has on 31st dec second time when i sucessfully withdrawn the amount that time it is showing that only 2000rs is being withdrawn.

for the same i have also posted the complain online to all the authorities of PNB bank even i done the written complain in the branch also but till date i havent received my amount.

the officers in pnb never replying properly its seem that they are an goverment employee and they dont have to worry about anything any action

if this is the case i think it is the worth to open the account with the nationalized bank.

now i am writing to you having a faith that will get a response from your side on ASAP basis.

Regards
Vaishali Sen

I Tejinder Thakur Propritor of M/s Thakur Agencies, Chandel Building, Taradevi, Shimla, HP 171010. I have a Cash credit account at PNB Ghorachowki branch. I have issued a post dated cheque to M/s Amit Trading Co. Parwanoo. Due to some strong reasons I have instruct my bank to stop the payment of this perticular cheque.But after four months I come to know that the cheque was cleared in favour of M/s Amit Trading Co. Parwanoo and cleared from PNB Parwanoo branch.After that when I contact the Manager PNB Parwanoo branch I come to know that the cheque was tempered and cleared in favour of M/s Amit Trading Co. Parwanoo.The bank officials tempered, forged and cleared the cheque in favour of above said conceren due to some persenol reasons and they are liable to legal action

Namaste sir,

Aap se gujarish hai ki mein apne account ka balance pata karna chahata hoon. Mere account no.[protected] aur mere atm card ka number [protected] aur atm pin no. 5126.
Please hamare email ID per send karne ki kripa kare.
Aap ki bahut badi meherbani hogi.
Thanking You,

Name: - Khursheed Khan
Email ID: - khan.[protected]@rediffmail.com

Dear Sir,

I am residing in DDR Falats, Madangir, Near Khanpur. I am working in Tata Consultancy Services and deputed to IGNOU, Maidan Garhi. I wanted to have a saving account in PNB so I went to its IGNOU branch. I had all the requirement documents(with duly filled application form) whose details are as follows:
1. Passport(For parmanent address proof of Rajasthan).
2. Rent Agreement.
3. Driving Licence of landlord(For Signature Verification).
4. TCS ID card.

Mr. Rajkumar(an employee at PNB,IGNOU Branch) verified all the documents(I waited at his seat for 2 hours for this to be done). But while seeing that I am residing in Madangir he refused to open the account and told me that we can not open your account here as our auditor(I.S. Behana) permit us to open the account only of the persons who are either residing near IGNOU or working in IGNOU.

He told me to show a proof for working in IGNOU.

I suppose that being an Indian citizen and having all the required documents I should be allowed to have a bank account at any place of my choice.

Could you please tell me that is it required to show the proof for working in IGNOU?
Please reply at the earliest.

Dear sir mera khdigramodhog ke dwara file pass karwaya hai par bank manegar mera lone karne ke liye taiyar nahi hai unho ne mujhse lone karne ke awaj me lone amount ka 10% hisa manga

aap hi bataiye ki mai kya karu sir mera pura name Ram Raccha singh

Vill shekhpurwa Post Bodarwar Dist kushinagar pin code 274149
mo number [protected]

The Chief Manager (ATM/Debit Card),
Debit Card Cell, Punjab National Bank,
Head Office: 5, Sansad Marg, New Delhi-110001

Sub: Request to Refund an Extra Debit of amount Rs.1520/- with interest which were not processed from ATM of Corporation Bank at Kundli (Soenpat) and same debited to my account by Rs.1520/- on 24th November 2009

Dear Sir,

I, am operating my Saving Account with your bank under account No.152700 [protected]. A Debit Card was issued from Hari Nagar branch having No.[protected] to facilitate cash withdrawals from ATM’s on demand.

On 24th November 2009 we approached Corporation Bank ATM at Kundli, Sonepat(HR) for withdrawal of Cash Rs.1500/- while we were processing the command and feed all the entries, out of sudden the Electricity went off and money could come out from valet of ATM Machine, after an hours wait, when there was no sign of resumption of Electricity I. Left the ATM site.

I, came to surprise when I, checked the Balance with by Bank account, shockingly an amount of Rs.1520/- was debited to my account, which I did not get from ATM on failure of ATM Machine. How this could happen in absence of complete process of cash withdrawal.

In this connection on very next day I, lodged the complaint at PNB Rajokri Branch and hot listed the above Card under Complaint Number 22189887 same time matter reported to the Card Division on Toll Free Number which was attend by Deepak where a complaint Number 22190308 given to me. When the complaint was lodged, it was assured that we will get refund within 8-10 days, right now 2-3 months passed there is sign of hope and no any communication received from any sources.

It is requested that kindly refund my entire amount of Rs.1500/- with due interest, which was wrongly debited to my account for no cause.

Please confirm action taken in this regard.

Thanking you in anticipations.

Yours truly,


SUSHIL KUMAR JAIN
A/No. 152700 [protected]

I am a Punjab National Bank Customer.
I use Internet Banking.
I located 2 bugs in Finacle software:

Bug 1:
On the website, I requested the statement between 2 dates (01/03/2010 to 24/03/2010).
The statement provided in XLS sheet format was from 09/03/2009 to 16/01/2010.
I've no idea where the mistake was.
I tried this 2-3 times, but the same results.

Bug 2:
I have an OD account. The software was not charging any interest on the OD account for last 2 years.


I feel that Finacle (by Infosys) is backbone of Indian banking industry. Such bugs are painful.

1. Double debit of Merchant swipe:
A/c no: 053000 [protected]
Name of a/c: Nisha Guleria
Pending complaint:[protected] Not REVERSED
Card Number:[protected]
Date of transaction: 01/12/2009
Amount: Rs.539.00
TID: 17250837
MID: 50172941
Batch: 000621
Number of complaints made: 5
Number of visits to the branch: 2
Time period lapsed since wrong transaction: 3 months
Response received: NIL

2. Rude behaviour at Kalyan Branch:
Reason for visit to branch: DD request
Number of Complaint: 3
Details of the complaint:
a. Made to wait for 3 hours
b. Rude behaviour and treatment
c. Refusal to provide the name of self as well as branch manager
d. Written apology request not received
e. Asked to re-visit the branch and no resolution provided
f. No assistance from Customer service head Mr. Jagga (AGM).

Dear Concern,

I was applied for check book on 5-mar-10. I had received a massage on 9-Mar-10 from your side check book sent but till date I did not received check book. In msg I had received reference no. is which is EQ[protected]IN but might be its not a Tracking no.

Pls reply wath is the status of check book, or if any way bill no. have pls send it


Thank's...

Sir, i most humble state that i had went on 10-march to the pnb bank in ashok vihar phase-I branch regarding to enquire my account balance. There was a old lady sitting at the counter and i asked her about my account balance but i have got the blunder reply what i never supposed to get..My account is in sewa nagar branch and i asked to her about my account balance but she replied that we are not authorized to provide the information about other branches accounts. I am having my accounts in ICICI, SBI & IDBI banks but i have never received such reply from any of the said banks employees'..I can confirm my account balance in any of the branch in delhi. but it is not happening in PNB it is happened second time with me in two months..Now i am writing this mail after getting so much harassment from the PNB's employees'.
I request you to please allow them to provide the information about the accounts balance...Hoping for the best ever support from the bank.....



Thanks & Regards,
Vijay Kumar

I have made the follwing NEFT Transaction on 08/03/10 but the amount is still not credited in my ICICI account as on 11/03/10.Please look into matter at the earliest as i am continuously facing the problems with NEFT system again & again when i am using it through PNB.The details are:

Reference Id 1681902
Payment Id [protected]
Payee Name NEFT PAYEE
Bank Name ICICI BANK LTD
Branch Name Noida - Sector 61
Account Number [protected]
Account Type SBA
Debit Account [protected]
Date of Payment 08/03/10
Amount 38,000.00
Currency INR
Payment Status Success
Remarks pnb2icici
Other NEFT Transactions which were not successful through PNB:
Reference Id 1661517
Payment Id [protected]
Payee Name NEFT PAYEE
Bank Name ICICI BANK LTD
Branch Name Noida - Sector 61
Account Number [protected]
Account Type SBA
Debit Account [protected]
Date of Payment 04/03/10
Amount 49,000.00
Currency INR
Payment Status Returned/Reversed
Remarks pnb2icici

Thanks
Regards
Deepak Sharma

This is aprise you that there are Three fraudrent transaction has been made from my Account to another Account on 4th March and 6th March of Rs.25000 (two transaction) and one transaction of Rs.10 and I never Transffered these Amount.Kindly also confirm me in what time period my Amount of Rs.50010 would be reverse in to my Account and I request you to do the needful as soon as possible.
My Account No.: [protected]
Bank Name : Punjab National Bank, Janakpuri-Delhi
MY Name : Sanjay Kumar Rastogi
Mobile No. : [protected]
Add. : RZ-D-1/35 Vinodpuri,Vijay Enclave,New Delhi

मैंने pnb गंज बासोदा शाखा (068000 ) में अपनी fdr अ
नंबर 068000mb00000146
जो कि 6 /3 /2010 को mature हो रही थी को भुगतान हेतु courier के द्वारा
2/3/2010 को भेजा था
तथा बैंक को निर्देशित किया था कि मेरी fdr का amount मेरे sbindore
chanderi के saving अकाउंट [protected]
में neft के माध्यम से जमा कर दिया जाबे लेकिन आज दिनांक को मेरी fdr का
amount जमा नहीं किया गया है

sir ,
my self manish from chandigaarh , actualy i m using SBI ATM machine with PNB atm having a/c no.[protected] . the machine was newly installed and the when i was withdrawing the rs.1000 the money quickly comes and goes back so i was not able to collect ...so i request to the bank please add the rs.1000 which is bieng reduced which i have not collected....
waiting for ur kind attention,

Dear Sir,
This is to inform you that i went to PNB (Khair Nagar Branch, Meerut) to make a draft for my admission brochure of a MBA college, i landed there around 3:45pm,and stand in the queue. But when my number came it was 4:05pm in clock and cashier refuse to take my voucher, i requested him but he denied. So, i approached to the branch manager and requested a lot, but he also denied. Then when i ask for clarification about the working he asked me to give me in written. When i give him in written, then he replied in a very ambiguous way and awkwardly. I am attaching my complaint letter and his reply with this complaint.
Kindly look into this matter why such nationalized banks are doing whatever they want and what action can be taken against the particular Branch Manager to set the example for other nationalized banks.

To, 03.03.2010
The Circle Head
Punjab National Bank
Jodhpur Circle
Jodhpur (Raj.)

Dear Sir,

Sub: - Indifferent Attitude of Branch Staff of Your Beawar Branch


It is to bring it in kind notice that I am an old customer of your bank having Saving Bank account no.4197 ([protected]) since 2003. My son Anirudhwas also an old customer of the bank having his Saving Bank account no.3766 ([protected]) since 2001.During his posting at Beawar he opened a PPF account no. 1029 with your Bank’s Branch.

It is very sad to inform that on 07.12.2009 Anirudh expired.

I therefore requested your Beawar Branch to close the PPF account and remit the proceeds with your Dher Ke Balajee Branch Jaipur where I am having my SB account no.[protected]. A letter for this was sent to your Beawar branch (Copy Enclosed) .

In return I received a letter from your Branch that I have to come personally in the branch to complete the formalities (filling Withdrawal form). This was confirmed by the Branch Manger over telephone also when I ensured whether they have received my letter or not.
To day I personally step in the Branch and asked for the same.
I was asked by the accountant that I have to complete the Claim form and get it verified by any two customers of the branch known to me. Or, to get it verified by 1ST class magistrate/ Gazetted officer.

In turn I told them if this was to be done you should have sent this form to me along with the letter; any how I am the old customer of the Bank and you have my signatures on record which can be verified from the same. I showed my PAN Card as well as my Residence Proof for their satisfaction, but they were reluctant for the same. I then contacted the Branch Head he also told the same. You will realise that
How a person who resides outside Beawar can get all such formalities completed. Moreover I was not interested in taking Cash Payment.
In case the Branch Officials have acted with the right approach this question would have not arrived and I could have presented the compete papers. I reside at Jaipur and getting Two Branch witness was not possible for me or to get the signature of 1st Class magistrate within banking hour was also an uphill task.

You will agree that any person serving at Beawar may come from any station in India and can have an account, and any misshaping may take place under such circumstances what should be the best remedy to settle down the claim be adopted by the Branch rather harrsing the person as it was done to me.

Besides this I observe following major discrepancies which are the VOILATION OF RBI GUIDELINES.
1. None of the staff member including Branch Head was having ID CARD.
2. There was no address displayed on the Board to lodge the Complaint.
3. Very surprisingly Branch address was not displayed nor the telephone nos. were written, even the Branch letter head / Envelope has the same.

WHY THIS IRREGULERITY HAS NOT BEEN NOTICED BY ANY SENIOUR OFFICIALS OF THE BANK DURING THEIR VISIT OR IT WAS MANAGED.
This is to advise you that when the treatment of the staff (Including Chief Manger) towards old customers is so rude and non cooperative how one new customer can be treated you are the best judge.

Hope you will pay an attention to my latter

Thanking you

Yours faithfully

UMESH GUPTA
M-1/15 L I C FLATS
SECT.-6
VIDYADHAR NAGAR
JAIPUR 302023
PH [protected]/[protected]