Punjab National Bank [PNB] Complaints & Reviews

to
the manager
i, Mr. Arindam Chattopadhyay, holding PNB S/B Ac. No. [protected] at Khandsa Road, Sector 10A, Branch, Gurgaon would like to inform you that today, 13.12.2009 at 17:13:59 p.m i received a mobile alert stating that, my account has been debited with Rs. 29000/- through Internet banking. on verifying the details through internet it was found that the amount has been credited to account no. [protected].
i wish to declare that this transaction has not been done by me or authorised by me and is completely unlawful.
you are requested to kindly investigate this transaction and advise me about the next course of action. i have been trying to contact your customer care several times from 6.30 pm onwards but could not register any complaint.
i would be grateful if the debited amount is credited back to my account.
thanking you
yours faithfully
arindam chattopadhyay
Respected Madam
this is to bring to your kind notice that on 13.12.2009 at 5.30 pm i received an sms from PNB stating that Rs.29000/- has been debited from my SB A/c[protected] with the branch of PNB at Khandsa Road, Sector 10A, Gurgaon to the SB A/C [protected] through internet banking.
But neither i am aware of this account number nor I have any history of the same in RTGS or NEFT payments. Without any trace and details such a huge amount has been debited from my account.
being a simple teacher it is difficult for me now to live through the month. my son is also running with high fever.
i tried to register a complaint to the customer care where i phoned at 7am but the person named vipin didnot register my complaint rather didnot reveal complaint or call reference number and talked very rudely saying that i myself had done some wrong in internet banking.
mama i am helpless. i request you to do the needful for reverting the amount identifying the account number, [protected] to which my 29000/- has been credited.
thanking you yours faithfully
arindam chattopadhyay
house no.164, 2nd floor, sector 10 gurgaon
mobile: [protected]
respected madam
thank you for your prompt reply.
today at 10.15 am i went to the pnb branch khandsa road, sector 10A gurgaon and talked with the manager there.
he informed that the account to which my balance, 29000/- has been transferred belongs to MEENU RAWAT , SB.A/C [protected]. she has taken out 25000/- from it. and the balance remains 4000/- there.
belonging to Mumbai, Cheembur branch. the mobile number supplied there is[protected]. i rang up there. but the person who picked up the phone informed that he is an old man who is a session judge and does not know anyone by the name Meenu Rawat.
under this circumstances i am feeling helpless and completely at your mercy. the manager told that he has freezed that account and talked with the manager of that branch regarding this.
i solicit your consent if i should go for a FIR. and the next proceedings. i am submitting a complaint to the PNB sector 10A branch in this regard.
i would like to know what is the use of RTGS or NEFT where I have not registered any such account to which i havenot given any consent to transfer any my money. i have not disclosed any TRANSACTION PASS WORD TO ANY ONE.
i have not registered any other account except my ICICI account in RTGS. there is even no payment history in RTGS, then how can the money get transferred.i fail to understand that when i have not registerted RTGS fun transfer under the PNB internet banking rules how the PNB sever has accepted such an unauthorised request. please note that in case of any criminal liability in the onus of such an un authorised transaction may be to PNB account and i am not liable to that.
thanking you
yours faithfully
arindam chattopadhyay.

i have saving A/c [protected] with punjab national bank lawrance road industrial area delhi since[protected]. I went there to get the check book for my A/c. They said that my check book is delivered on date 10-12-09 by speed post, i surprised because in 5 days in same town speed post has not delivered.
I want to know is if the branches dont have these kind of facilities to offer..then why they misguide us.

dear sir
kindly lookinto the matter i am having my account with pnb i went to withdraw the money through atm with gaurd from simbhaoli but money was deducted from my account but i had not get the money from atm machine just i had a talk . he said money will be given back within 48 hours but no money was creadeted in my account. i raised the complain againest custmer care but till now i am not geting the status of that i have got tired after going bank they are not listing me the do not do good behave with me i request to u pleas help me to get the money given back.
account no [protected]
name neraj kumar
complain no which was given custmer care refrence no 19314698
it has been past two month over when i had a talk to custmer care
any clearification u can call up to my contact no [protected]
kindlygive the feedback on urgent base

missing of atm card
respected sir,

my ATM card No[protected] saving account no [protected] is missed by me on last night so i want to issued new ATM card .

thanking you.
your's sincerely

Dear Sir,

My Name is Ramandeep Singh . I am having a A/C in PNB .My A/C number is [protected] . I am using your ATM Debit Card . On 1st of December I tried a transaction of 5500 from ING Vysaya ATM in NOIDA , but the transaction wasn't completed and ATM showed a Message o[censored]nable to process the Transaction . I went to ICICI bank ATM for the same amount of transaction (5500) and got the money . But today (3rd December) when I again went for transaction , My A/C showed a transaction of 5500+5500. But only one of transaction was done successfully . Both the ATMs are in NOIDA.

I request you to kindly look into the matter and do the needful so that the amount that got deducted , from my A/C without even successful transaction would be refunded to me.

For any further query , you can contact me at [protected].

On Dated 24/10/2009 at 15.29 pm I applied for withdrawn an amount of Rs.4000/= from my saving account (SBI A/c no. [protected]) at PNB ATM, Janakpuri East, New Delhi vide Transcation no.1018.
No amount was withdrawn from ATM Machine, but the same amount has been debited to my Saving account.

I have complained to both of the banks many times but till date no action has been taken, a month have been passed away but the amount has not been credited to my account.

Please take necessary action.

Renu Sharma

Dear Sir/ Madam

Ref: Debit card no.[protected]
A/c no. [protected]

My a/c has been debited an amount of rs. 1000/- (rs one thousand only) due to two failed transactions through ATM.The details are as follows:
I have been holding an a/c (pension) since July 2006 at Anushaktinagar, Mumbai branch. During that course I had been instructed to run the a/c continiously i/we have to maintain a minimum balance of rs. 1000 only, nothing else. And since then I have been maintaining so without any interruotion.
In the month of July 2009 I was informed that an amount of rs.12900 (rs. twelve thousand and nine hundred only) has been credited in my a/c as a part of 6th CPC P & A arrears. So I have tried to withdraw some amount through SBM, Axis bank ATMs on several ocassions (since I am locating at Bellary for last two years and this city does not have any PNB branch or ATM), but all these ATMs rejectecd my transactions/ withdrawals saying "unauthorised access" etc. Evev later I have tried at PNB ATM at Bangalore, but failed. On 30th July again I tried at Vijaya Bank ATM (JVSL site, Toranagallu, Bellary dist) to withdraw an amount of rs. 500, but transaction failed saying "unable to dispense currency, unauthorised access". Again on 3rd Aug 2009 I tried at ICICI ATM to withdraw an amount of rs. 500, but ATM failed to dispense currency. So on both the ocassions I did not get the currency from those ATMs. Thereafter I called/ contacted PNB Delhi ATM card centre and Call centre and came to know that my ATM transaction through Debit card has been disabled for last six months, because I could not do any transaction for last one year. So finally on 8th Aug 2009 the Anushaktinagar branch, Mumbai and requested to activate my a/c for ATM transaction through Debit card. And I have been assured that by 9th Aug 2009 it will be activated. On 10th Aug 2009 I tried to bwithdraw an amount of rs. 1000 from Axis bank ATM and succeeded (i have been dispensed currency from ATM).And there only I could discover that my a/c is showing rs. 1000 less than what it should be, that means rs. 1000 has been debited from my a/c.
At last on 10th Aug 2009 I called my branch and informed that on two ocassions rs. 500 each has been debited from my a/c (through Vijaya Bank and ICICI Bank ATMs on 30th July and 3rd Aug respectively). But this is to inform you that during this transaction period my a/c or debit card transaction was on disabled status. And after 8th Aug only that has been activated on request.
Thereafter I have loged complaints with PNB branch by sending Fax. I lodged complaints through PNB call centre (Complaints no. 18647764 dated 11 Aug 2009 and 17567441 dated 11 Aug 2009). And continiously following up the case by making calls to PNB branch manager and bank staff and the concerned persons. But till date the said amount (rs. 1000) has not been credited on my a/c. In fact the bank is not giving any assurance that I can get my money back.
Its more than four months.Pls do the needfull.

respected sir,
my ATM card No 884407**********344 saving account no [protected] is missed by me on last night so i want to block my ATM card so that no-one can missuse it.

I am Lalit Kumar Yadav, holder of saving A/C, I have lost my ATM card, my account no is [protected] & ATM card no. is[protected] and I want to block my ATM card & want to issue new ATM card urgently,

Thanks & Regard
Lalit Kumar Yadav

In refrence of the above this is to inform you that I pramod Kumar ,has been made a complaint in punjab national bank at Gujrawnwal Towon Branch Delhi at[protected] , as scan comlaint copy attched ,

1 .I am maintaing a saving bank account No -[protected] at gujranwala town branch Delhi - 110009

2. as per comlaint I have maid a transaction for Rs.1000 /- by ATM at Mukandpur Branch Delhi -110042 on 07.11.2008, the same amount has been debit from account but not received money from ATM ,

3. I have been given writen complaint at my branch , & several times call at PNB Customer care , all time reply met by bank officer that Transanction has been sucsessfull , but fact is that one year has past I have not received amount ,

In above subject I request you to plesae consider my problem & credit the ammount with compansation ,

Thanking You

Pramod Kumar

H no.281 /6 Mukand Vihar -II Mukandpur Delhi -110042

Dear sir,
1. I am holding a/c no-[protected] in dehradun vidhansabha branch of Punjab national Bank.
2. On 15 nov. 09, at 05:30pm i withdraw Rs 1500/- through atm
card no[protected] of PNB from the ATM at
Ghat chowk Rishikesh Dehradun.
16th nov 09 when i checked my Account in PNB ATM, the amount of RS 4500/-(1500+1500+1500) was shown as debited from the said ATM.
3. In view of above may i requested Punjab Natinal Bank to kindly credit Rs 3000/- back to
my account as soon as possible, as i am a salaried employ and this money
was my salary for the month of october 09.

Thanking you


tarun kumar

I name is Shruti Jain a resident of Bhiwani Haryana. I have opened a Saving A/c with PNB branch at Bhiwani ,Clock Tower Ph. No.[protected]
I also applied for onling banking service but a month is going to complete but my online a/c No. has not been issed to me. So please do the needed.

Last transanctions made from this account of withdrawl on[protected] and deposit on[protected] but while I tried to withdraw cash from ATM it refused to do so stating the ATM card as invalid.Such difficulty had been faced by me previously, which had been solved by activation the account from the bank. It is a matter of great inconviniance that the bank has made my account in-active within a period of four months of making transanction. kindly look in to the matter and suitable steps be taken so that no such difficulty is faced by me in future and my account may be activated at the earliest.

respected sir,
i am anita gupta actully i have got my pin no.for net banking,but i dont have idea about user id.kindly provid user id to me.
your faithfully
Anita gupta

Customer no.= FVU001395
Account no. = [protected]

I am a defence pensioner, with Punjab National Bank, Civic centre, Bhilai Branch. My pension is not credited till date. Also the Dearness Relief arrears w.e.f Jul 2009 announced by the Govt. on Sep 2009 is not credited till date. Late crediting of pension is a routine of every month.

Dear Sir/Madam

Subject: Amount deducted 2 months ago and still not return back
A/C No. [protected]

I have PNB account from last 9 years in Awas vikas colony, unnao, UP. I had withdraw money Rs. 10,000/- from sbi atm, unnao on[protected]. but the atm machine deducted Rs20000/- .
Rs10000/- two times.

I went PNB Branch and given written application but they dint give me any recieving. same process i
repeat four times but they dint give me any recieving once and i had also called pnb call center and they give me my cocern no. [protected] , but still after one and half month i dint recive my money back.

Sir also I went sbi branch but they ask to contact with pnb.

Sir tell me the process how i will get my money back from back or i will take any legal action
to the bank.

Thanks & Regards
Jai Prakash Srivastava
A/C No. [protected]
Contact No.- +91-[protected]
+91-[protected]
Email: [protected]@gmail.com


facility, the official said that you will get your id and password at your

residence address in max 1 month. After waiting for 6 months, when i dint get any

letter, i went to Bank and asked about the status. The customer care officer Mr.

Rajesh bhatia told me that your form will not go anywhere, there is no system here

for internet banking facility, you go to any other branch, here nothing will

happen. Then i went to another branch of PNB, there the offical said that please go

to your base branch again, this procedure will be completed in your base branch and

if the officer denies you again then please call me and ask him to speak to me on

phone. I went again to my base branch, then Mr Rajesh bhatia said the system is not

working here from last 6 months, your work will not happen. I saw the system was

working fine in front of me. Then i called the person of another branch and asked

mr Rajesh bhatia to answer, he denied that why he should talk to anybody, and said

that he will not talk to anybody. The behaviour of Mr Rajesh bhatia was so rude and

arrogant. I am very shocked to see this type of poor facility by PNB. Now i am

thinking of closing my account with PNB. The same incident happened with my another

friend also. Please somebody take some action against these type of people.

Tipur Madan

SIR,

MY MOTHER AND I WENT TO TAKE CASH FROM PUNJAB NATIONAL BANK ATM, ON 28 OCT,2009.
THE MACHINE STARTED TRANSACTION NORMALLY AND I ENTERED THE AMOUNT TO BE DEPOSITED.
THE TRANSACTION WAS UNDER PROCESSING AND THEN THE SYSTEM WENT FOR A HALT, AND AFTER 30 SEC OF WAIT, IT SHOWED YOUR TRANSACTION FAILED WITHOUT GIVING OUT ANY MONEY.
WHEN I GOT THE DETAILS OF TRANSACTION, IT SHOWS MY ACCOUNT TO BE DEBITED OF SAME AMOUNT AT THE SAME TIME.THE ATM WAS OF STATE BANK OF INDIA AND MY ACCOUNT IS IN PUNJAB NATIONAL BANK.KINDLY DO THE NEEDFUL AS IN TO WHOM TO BLAIM AND HOW TO ACT IN THIS SITUATUION.

THANKING YOU,

YOURS SINCERELY.
MANISH KUMAR

My PNB savings account no. is [protected].The ATM with the PNB branch Shastrinagar, Jaipur (Raj) has been malfunctioning for the past few weeks. It does not recognise / honour the debit cards of the bonafide card holders with adequate bank balance in the account.. The card is invariably declared invalid. Perforce, one is forced to utilise the ATms of other banks in the vicinity. The irony is that the transaction is completed smoothly in these ATMs without a hitch.No effort has been made to rectify the malady despite repeated complaints to the officials of the concerned branch.

With a limit now being imposed on the number of free transactions per month from ATMs of banks other than the parent bank, it would be wrong to levy any charges for such transactions on the customer, when there is a gross deficiency in service. Please advise.

dear sir,
my ATM card is giving all details but not giving money transaction.the ATM machine is giving response code 050.my ATM CARD number is [protected] and A/C number is [protected].Bank branch Navyug market Ghaziabad .
So sir please activate my account.
Thanks

LOKESH SRIVASTAVA S/O Sri BANSH NARAYAN LAL SRIVASTAVA
DHARMSARI,PREMAPUR,JAUNPUR U.P

I Jeenu Sikka,staying at D-51,Samrat Palace,behind tulsi nursing home,Meerut,U.P.I have a account in your bank and my account no. is [protected].I did transaction from oriental bank of india,sector 17,bus stand ,chandigarh on 13-oct-2009.Firstly i did transaction of Rs 3000,after that i did of Rs 2000,but i did'nt got money and slip to.Till now that Rs 5000 are subtracted from my account and i dont get that money back till now.So at last please grant my request and take some decision as possible.
Thanking You
Your's faithfully
JEENU SIKKA