Punjab National Bank [PNB] Complaints & Reviews

hello sir,
I, Gopal Das Chanap, have a saving A/C in Punjab National Bank (PNB) Civic Center Bhilai & also have a ATM of PNB number[protected] and i try to withdraw the money (Rs. 10000/-)
from SBI ATM machine, Maroda Utai, Bhilai (6995) on 11/07/09 but i did not receive cash and when i check my A/C the same amt had been deducted.
I made complaint for this case at the PNB Bank but there has been no response till time.
I again made complain in customer care (toll free no[protected] times but get no output and also PNB bank have tried so many times to their PNB head office.
So Plz give the solution to my this problem.

Hi,
i have to say about pnb branch in siyana (bulandshahr).they give such a very stupid service in bank to customer. They do not how to talk customer they think we are his servant.Even Manager attitude is also same.They are not ready to tell about bank policy. Really Such a stupid policy.

Sir,
I had to receive a payment dated 13/12/2009 from an SBI account(ACC no[protected] branch mela ground Gwalior) for PNB account no [protected] in favor of AMIT DWIVEDI the account belongs to PNB AASHIANA ,LUCKNOW IFSC Code PUNB0414000 .The Reference no is IR02104263 .Please look into the matter awaiting a favorable response.

Regards

AMIT DWIVEDI
ACC NO-[protected]
N-456,sector N aashiana,lucknow

sir i am a house surgeon in alluri sita ramaraju academy of medical sciences eluru west godavari district.on 14 th december i did transaction in indian overseas bank atm ,but money did not dispenced from the atm .i went to pnb branch eluru they gave me a tollfree number but it didnt work so please solve this problem.i tried to transact 600 rsbut but money didnt came out but deducted from my account.My account number is[protected] .thanking you sir

To, Dated: 03rd November 2009
General Manager,
Punjab National Bank, (Customer Care Centre),
Head Office, 5, Sansad Marg,
New Delhi-110001.
Subject: Regarding fraudulent transaction from my bank account no. [protected]
Dear Sir,
With due respect this is to bring to your kind attention that I hold a bank account in Punjab National Bank in Punjab National Bank Sec 28-c, Chandigarh since 20/09/2007
There are two fraudulent transactions with a sum of Rs 25000.00 and Rs 400.00 respectively has been done from my bank account on 8th august 2009 and 10th Aug 2009, and as per my best of my Knowledge I have not performed these transactions. (Account Statement of Above Account no. is also enclosed.)
The dealing officer of PNB had identified these transactions done through Net Banking. But as per me neither I have shared my Internet banking password with any body nor I have transferred the money to any account using internet banking.
Dear Sir, I have gathered information that amount transferred from my account has been credited in account No. [protected] in the name of Heeral Kishor Kapdi. I have also got account statement of above mentioned person. As per his Account statement his contact number is[protected] and [protected]his address is Sutlej Building Evershine, Hariom Nagar 100 ft road, Vasai (EAST) Maharashtra. You are requested to make investigation in this regard and try to recover amount from above mentioned person. (Account Statement of Above Account no. is also enclosed.)
Dear Sir, it is been almost two month that this issue has been brought to notice but till date I have not received any satisfactory reply from any side. Whenever I try to meet the bank officials they just pass on the ownership of the responsibility to one department or the other. I have been facing the harassment on your hand for a long time now.
Dear Sir, Regarding this fraud I had submitted a Complaint letter to PNB Bank Sec 28 C, Chandigarh on 02nd Sep 2009 and 05th Sep 2009 respectively. Same letter is also sent to Inspection & Control Department PNB Regional office Sec 17, Chandigarh and one copy of letter is also sent to Chairman Cum Managing Director, Punjab National Bank, New Delhi.


Dear Sir, regarding this fraud I am also following up this matter with PNB since 04th September 2009 on email id [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, [protected]@pnb.co.in, but till date I have not received any satisfactory reply from any side.
Dear Sir, therefore, I humbly request you to please initiate strict action in this regard and let me know about the same or else I will be bound to take the case to Consumer Court and other Legal Institutions.


Sincerely yours,
Amit Kumar Sharma.
#3450 Sector 27 D,
Chandigarh.
Mobile No. [protected]
Emailed: [protected]@yahoo.com
Copy to:
1.) Chairman and Managing Director, PNB, Head Office, 7, Bhikhaiji Cama Place, New Delhi- 110066
2.) Dy. General Manager,PNB,(Customer Care Center), Operations, Payments & Settlement Division, Head Office, 5, Sansad Marg, New Delhi-110001
3.) Circle Head PNB, Circle Office PNB House, Sector 17 B Chandigarh.
4.) Sr. Manager PNB (IT Deptt.) Circle Office, sector 17B, Chandigarh.
5.) Asstt. Secretary, Office of Banking Ombudsman, RBI, Sector 17, Chandigarh.

to
the manager
i, Mr. Arindam Chattopadhyay, holding PNB S/B Ac. No. [protected] at Khandsa Road, Sector 10A, Branch, Gurgaon would like to inform you that today, 13.12.2009 at 17:13:59 p.m i received a mobile alert stating that, my account has been debited with Rs. 29000/- through Internet banking. on verifying the details through internet it was found that the amount has been credited to account no. [protected].
i wish to declare that this transaction has not been done by me or authorised by me and is completely unlawful.
you are requested to kindly investigate this transaction and advise me about the next course of action. i have been trying to contact your customer care several times from 6.30 pm onwards but could not register any complaint.
i would be grateful if the debited amount is credited back to my account.
thanking you
yours faithfully
arindam chattopadhyay
Respected Madam
this is to bring to your kind notice that on 13.12.2009 at 5.30 pm i received an sms from PNB stating that Rs.29000/- has been debited from my SB A/c[protected] with the branch of PNB at Khandsa Road, Sector 10A, Gurgaon to the SB A/C [protected] through internet banking.
But neither i am aware of this account number nor I have any history of the same in RTGS or NEFT payments. Without any trace and details such a huge amount has been debited from my account.
being a simple teacher it is difficult for me now to live through the month. my son is also running with high fever.
i tried to register a complaint to the customer care where i phoned at 7am but the person named vipin didnot register my complaint rather didnot reveal complaint or call reference number and talked very rudely saying that i myself had done some wrong in internet banking.
mama i am helpless. i request you to do the needful for reverting the amount identifying the account number, [protected] to which my 29000/- has been credited.
thanking you yours faithfully
arindam chattopadhyay
house no.164, 2nd floor, sector 10 gurgaon
mobile: [protected]
respected madam
thank you for your prompt reply.
today at 10.15 am i went to the pnb branch khandsa road, sector 10A gurgaon and talked with the manager there.
he informed that the account to which my balance, 29000/- has been transferred belongs to MEENU RAWAT , SB.A/C [protected]. she has taken out 25000/- from it. and the balance remains 4000/- there.
belonging to Mumbai, Cheembur branch. the mobile number supplied there is[protected]. i rang up there. but the person who picked up the phone informed that he is an old man who is a session judge and does not know anyone by the name Meenu Rawat.
under this circumstances i am feeling helpless and completely at your mercy. the manager told that he has freezed that account and talked with the manager of that branch regarding this.
i solicit your consent if i should go for a FIR. and the next proceedings. i am submitting a complaint to the PNB sector 10A branch in this regard.
i would like to know what is the use of RTGS or NEFT where I have not registered any such account to which i havenot given any consent to transfer any my money. i have not disclosed any TRANSACTION PASS WORD TO ANY ONE.
i have not registered any other account except my ICICI account in RTGS. there is even no payment history in RTGS, then how can the money get transferred.i fail to understand that when i have not registerted RTGS fun transfer under the PNB internet banking rules how the PNB sever has accepted such an unauthorised request. please note that in case of any criminal liability in the onus of such an un authorised transaction may be to PNB account and i am not liable to that.
thanking you
yours faithfully
arindam chattopadhyay.

i have saving A/c [protected] with punjab national bank lawrance road industrial area delhi since[protected]. I went there to get the check book for my A/c. They said that my check book is delivered on date 10-12-09 by speed post, i surprised because in 5 days in same town speed post has not delivered.
I want to know is if the branches dont have these kind of facilities to offer..then why they misguide us.

dear sir
kindly lookinto the matter i am having my account with pnb i went to withdraw the money through atm with gaurd from simbhaoli but money was deducted from my account but i had not get the money from atm machine just i had a talk . he said money will be given back within 48 hours but no money was creadeted in my account. i raised the complain againest custmer care but till now i am not geting the status of that i have got tired after going bank they are not listing me the do not do good behave with me i request to u pleas help me to get the money given back.
account no [protected]
name neraj kumar
complain no which was given custmer care refrence no 19314698
it has been past two month over when i had a talk to custmer care
any clearification u can call up to my contact no [protected]
kindlygive the feedback on urgent base

missing of atm card
respected sir,

my ATM card No[protected] saving account no [protected] is missed by me on last night so i want to issued new ATM card .

thanking you.
your's sincerely

Dear Sir,

My Name is Ramandeep Singh . I am having a A/C in PNB .My A/C number is [protected] . I am using your ATM Debit Card . On 1st of December I tried a transaction of 5500 from ING Vysaya ATM in NOIDA , but the transaction wasn't completed and ATM showed a Message o[censored]nable to process the Transaction . I went to ICICI bank ATM for the same amount of transaction (5500) and got the money . But today (3rd December) when I again went for transaction , My A/C showed a transaction of 5500+5500. But only one of transaction was done successfully . Both the ATMs are in NOIDA.

I request you to kindly look into the matter and do the needful so that the amount that got deducted , from my A/C without even successful transaction would be refunded to me.

For any further query , you can contact me at [protected].

On Dated 24/10/2009 at 15.29 pm I applied for withdrawn an amount of Rs.4000/= from my saving account (SBI A/c no. [protected]) at PNB ATM, Janakpuri East, New Delhi vide Transcation no.1018.
No amount was withdrawn from ATM Machine, but the same amount has been debited to my Saving account.

I have complained to both of the banks many times but till date no action has been taken, a month have been passed away but the amount has not been credited to my account.

Please take necessary action.

Renu Sharma

Dear Sir/ Madam

Ref: Debit card no.[protected]
A/c no. [protected]

My a/c has been debited an amount of rs. 1000/- (rs one thousand only) due to two failed transactions through ATM.The details are as follows:
I have been holding an a/c (pension) since July 2006 at Anushaktinagar, Mumbai branch. During that course I had been instructed to run the a/c continiously i/we have to maintain a minimum balance of rs. 1000 only, nothing else. And since then I have been maintaining so without any interruotion.
In the month of July 2009 I was informed that an amount of rs.12900 (rs. twelve thousand and nine hundred only) has been credited in my a/c as a part of 6th CPC P & A arrears. So I have tried to withdraw some amount through SBM, Axis bank ATMs on several ocassions (since I am locating at Bellary for last two years and this city does not have any PNB branch or ATM), but all these ATMs rejectecd my transactions/ withdrawals saying "unauthorised access" etc. Evev later I have tried at PNB ATM at Bangalore, but failed. On 30th July again I tried at Vijaya Bank ATM (JVSL site, Toranagallu, Bellary dist) to withdraw an amount of rs. 500, but transaction failed saying "unable to dispense currency, unauthorised access". Again on 3rd Aug 2009 I tried at ICICI ATM to withdraw an amount of rs. 500, but ATM failed to dispense currency. So on both the ocassions I did not get the currency from those ATMs. Thereafter I called/ contacted PNB Delhi ATM card centre and Call centre and came to know that my ATM transaction through Debit card has been disabled for last six months, because I could not do any transaction for last one year. So finally on 8th Aug 2009 the Anushaktinagar branch, Mumbai and requested to activate my a/c for ATM transaction through Debit card. And I have been assured that by 9th Aug 2009 it will be activated. On 10th Aug 2009 I tried to bwithdraw an amount of rs. 1000 from Axis bank ATM and succeeded (i have been dispensed currency from ATM).And there only I could discover that my a/c is showing rs. 1000 less than what it should be, that means rs. 1000 has been debited from my a/c.
At last on 10th Aug 2009 I called my branch and informed that on two ocassions rs. 500 each has been debited from my a/c (through Vijaya Bank and ICICI Bank ATMs on 30th July and 3rd Aug respectively). But this is to inform you that during this transaction period my a/c or debit card transaction was on disabled status. And after 8th Aug only that has been activated on request.
Thereafter I have loged complaints with PNB branch by sending Fax. I lodged complaints through PNB call centre (Complaints no. 18647764 dated 11 Aug 2009 and 17567441 dated 11 Aug 2009). And continiously following up the case by making calls to PNB branch manager and bank staff and the concerned persons. But till date the said amount (rs. 1000) has not been credited on my a/c. In fact the bank is not giving any assurance that I can get my money back.
Its more than four months.Pls do the needfull.

respected sir,
my ATM card No 884407**********344 saving account no [protected] is missed by me on last night so i want to block my ATM card so that no-one can missuse it.

I am Lalit Kumar Yadav, holder of saving A/C, I have lost my ATM card, my account no is [protected] & ATM card no. is[protected] and I want to block my ATM card & want to issue new ATM card urgently,

Thanks & Regard
Lalit Kumar Yadav

In refrence of the above this is to inform you that I pramod Kumar ,has been made a complaint in punjab national bank at Gujrawnwal Towon Branch Delhi at[protected] , as scan comlaint copy attched ,

1 .I am maintaing a saving bank account No -[protected] at gujranwala town branch Delhi - 110009

2. as per comlaint I have maid a transaction for Rs.1000 /- by ATM at Mukandpur Branch Delhi -110042 on 07.11.2008, the same amount has been debit from account but not received money from ATM ,

3. I have been given writen complaint at my branch , & several times call at PNB Customer care , all time reply met by bank officer that Transanction has been sucsessfull , but fact is that one year has past I have not received amount ,

In above subject I request you to plesae consider my problem & credit the ammount with compansation ,

Thanking You

Pramod Kumar

H no.281 /6 Mukand Vihar -II Mukandpur Delhi -110042

Dear sir,
1. I am holding a/c no-[protected] in dehradun vidhansabha branch of Punjab national Bank.
2. On 15 nov. 09, at 05:30pm i withdraw Rs 1500/- through atm
card no[protected] of PNB from the ATM at
Ghat chowk Rishikesh Dehradun.
16th nov 09 when i checked my Account in PNB ATM, the amount of RS 4500/-(1500+1500+1500) was shown as debited from the said ATM.
3. In view of above may i requested Punjab Natinal Bank to kindly credit Rs 3000/- back to
my account as soon as possible, as i am a salaried employ and this money
was my salary for the month of october 09.

Thanking you


tarun kumar

I name is Shruti Jain a resident of Bhiwani Haryana. I have opened a Saving A/c with PNB branch at Bhiwani ,Clock Tower Ph. No.[protected]
I also applied for onling banking service but a month is going to complete but my online a/c No. has not been issed to me. So please do the needed.

Last transanctions made from this account of withdrawl on[protected] and deposit on[protected] but while I tried to withdraw cash from ATM it refused to do so stating the ATM card as invalid.Such difficulty had been faced by me previously, which had been solved by activation the account from the bank. It is a matter of great inconviniance that the bank has made my account in-active within a period of four months of making transanction. kindly look in to the matter and suitable steps be taken so that no such difficulty is faced by me in future and my account may be activated at the earliest.

respected sir,
i am anita gupta actully i have got my pin no.for net banking,but i dont have idea about user id.kindly provid user id to me.
your faithfully
Anita gupta

Customer no.= FVU001395
Account no. = [protected]

I am a defence pensioner, with Punjab National Bank, Civic centre, Bhilai Branch. My pension is not credited till date. Also the Dearness Relief arrears w.e.f Jul 2009 announced by the Govt. on Sep 2009 is not credited till date. Late crediting of pension is a routine of every month.