Punjab National Bank [PNB] Complaints & Reviews

To
The Hon'l Judge
Consumer Forum,
Nagpur Bench, Nagpur

Subject: Complaint regarding failed ATM Transaction

Dear Sir,
This is to inform you that the undersigned used SBI ATM of VRCE Branch Nagpur for the money withdrawal purpose. But Instead of dispensing the amount the machine debited it through the account. This happened twice. A complaint of the same was made with the authority of PNB and the customer care and The Governer and Deputy Governers of RBI as well. But the assurances without accelerating the settlement process were done by the authorities. Only half of the amount is credited so far and rest of the amount is still awaited to be credited in the account. This is to also inform you that as per directives DPSS No. 1424/02.10.02/[protected], DPSS No. 711/02.10.02/[protected] and DPSS No. 101/02.10.02/[protected] issued by RBI under section 18 of Payment of Settlement Act 2007 (Act 51 of 2007) bank is not function. Neither for settlement of payment nor for penalty. Hence you are requested to intervene in the matter and help me get my money back. My details of Transactions are as follows..
Thanking You.
In anticipation.
Yours truly,
Dr. Devendra K. Borikar
Details of the Transaction
Account Holder : Devendra Kishorilal Borikar
Account Type : Savings / Salary
Account Number : [protected]
Bank : Punjab National Bank, MIDC Hingana Branch,Nagpur (MS)
ATM Transaction : Through SBI, VRCE Branch, Nagpur (MS)
Date of Transaction : 11/07/2009
Transaction No : 4825, 21
Amount :10000 +10000 = 20000 INR
Complaint Date :14/07/2009
Complaint No : 17784069
Follow up done with : (1) Customer care of PNB [protected],[protected]
(2) Branch Manager, PNB, MIDC Hingana Branch,Nagpur
(3)Nagpur Circle Office:[protected] , Mr. Vijay Kumar
Kalwey
(4)Delhi Head office[protected],4352220,43532224
(5) Governer and Deputy Governers of RBI (fax of the complaint in detail)

Settlement of the amount: 10000 on 18/08/2009 (Txn No. 4825) without penalty amount.
*Rest amount is not settled so far
*No penalty was paid to me by the bank
*Number of days passed so far: Above 60 days
My Address: c/o Priyadarshini Inst. of Engg. & Tech, Nagpur-440019.
Mob. No.: [protected], [protected]

Dear Sir,
Above mentioned loan(A/C. No. 116000JB[protected] was fully paid by me, only for settlement of interest, I had a meeting at circle office, Amritsar on September 07, 2009. Mr. A. R. Mishra Dy. G.M. , in the presence of Mr. Ramesh Chopra Sr. Mgr & Mr. T.K. Hans Sr. Mgr offered me to settle the issue out of court by paying Rs. 50000.00 in full & final by next day itself.

As per commitment, on September 08, 2009. I deposited the same at P.N.B., Katra Bhai Sant Singh, Amritsar accordingly.

Mr. Verma, branch manager, forwarded my case to circle office for issuing N.O.C. for full & final settlement, which was approved by the committee, as informed by Mr. Ramesh Chopra Sr. Manager.

Inspite of my various requests to meet Mr. Mishra, I am unable to seek appointment with him, regarding N.O.C.

Also to my utter surprise, the payment of Rs 50000/- that I deposited in PNB, Katra Bhai Sant Singh Branch is not reflecting in my bank statement. I visited the branch yesterday, Mr. Verma refused me to give the statement of my account and was very rude in his behaviour. He also told me that he has put the deposited money in SUNDRY ACCOUNT without citing any reason for the same.

I am feeling highly disappointed and harassed for no fault of mine.



I have attached 2 certificates and the deposit slip of Rs 50000/- alongside the mail, which i recieved from Mr. Verma and Mr. Ramesh Chopra. Kindly help me to get N.O.C. towards full & final settlement of loan and the LIC policy that the bank has kept as security, as offered by Mr. Mishra Dy. G.M. & mutually agreed by all present in the meeting.



Please check the attached files.



Regards,




Ankit Sethi

122, Nirankari Avenue,

Fatehgarh Churian Road,

Amritsar.



Ph: [protected]



P.S. :- I called the toll free number for the registration of my complaint but they did not register the complaint as they said that they cannot register the complaint against Dy GM

SIR
i have a saving a/c in pnb , navyug market but past two days due to my keyboard problem ( internal ) password was wrong type and i do this action for 5 or 6 times and thus a message was come INVALID USER ID OR PASWORD , for this i meet to mr. rajeev sharma ( navyug branch - incharge of this ) but his behaviour is verry verry bad he told me how this is happen then i tell all thing to him for many times but he was not taken any action for this even i wrote a application for new pasword but he simply told that no need of this i will do this without ant application but he not doing any thing regarding this so sir please do some needfull action regarding my new password


my details are


RAVI SHANKAR RAMAN
A/C--[protected]

RETAILS --- AZX001407

THANKING YOU

sir,
i lost my PNB bank atm form last 1 year that why please issue me new atm

manish chaurasia ,29-new coloney chhatarpur madhya pradesh

Dear sir/Madam


I did the shopping from Brand Factory, Bangalore, I swapped the card
there but it gave the error at that time, I did the cash payment at

the moment. But the amount was still deducted from our account.


I gave to our bank in writing but still I have not recieved my money back.
It has been approximately two and half month gone, It is a big
harrassment to a customer. You are requested to return the money as
early as possible.


The letter given by the brand Factory is being forwaded to U.

Best Regards
Krishna Maini

TO DATE: 16/07/2009

MANAGER
PUNJAB NATIONAL BANK
DHANGU ROAD , PATHAN KOT
PUNJAB

SUB: Debit to Customer, Payment not Received by Merchant for the claim

Dear Sir,

On dated 08/07/09 we did one transaction in the in our outlet, The Card Was Not Approved for the same in the below tid , but the customer Ac has been debited 1 times for the same.


Details of transaction

CARD NO:[protected]
NAME: KRISHNA MAINI
TARNSACTION DATE: 08/07/2009
BILL AMOUNT: Rs-3377 /-
TID REFERNCE: 25211807
Mid: 50141199

The Amount has been debited for the value of 3377

For the Above transaction, we finally received cash from the customer


Kindly take this above details and do the need full to the customer, on is claims, KINLDY REVERSE THE SAME


Thanking you

S NITHYANAND
CHIEF CASHIER
BRAND FACTORY
BANGALORE - 37.
[protected]
[protected]

i vijay singh choudhary(A/c no. [protected]) , on 27 july 2009 use HDFC atm & i pressed button gor 1500 RS. button on screen i saw a error "time out".Then i lodge complain 28 July 2009 (complain no.[protected] on PNB toll free no. .
After lodging complain at PNB toll free no. I made many time requested to kindly credit my a/c.But so far money has not yet been credited.
I have already forwarded complain to circle office & branch office on 8 september via courier.
Please help me as earlier as.

Sir, I am Ajay Kushwaha, holding an account in PNB Bank, Branch Siwah, Panipat, Haryana with account No: 313800 [protected]. I had opened my account in PNB on 11 Nov, 2007 and ATM card ( No:[protected] was issued to me on the same day. On 5th March 2008, I informed bank to block my ATM No as I came to know that an unknown person had withdrawn amount Rs 10,314 ( in two shift of amount Rs. 5017) from my account on 23rd Feb 2009 using my ATM Card. The Bank had issued new ATM Card (No: [protected]) on 16 June 2008 and told me that my earlier ATM No had been blocked by them.
On 15th Sept 2009, I was shocked when my cheque got bounced. On investigation I came to know that an unknown person had withdrawn total amount Rs.12000 in two shift on 13th Sept 2009 at 11:33am (information given by customer care on telephonic conversation) from my OLD ATM NUMBER but as per my knowledge that number was blocked by bank as this was told to me at the time of issuing of new ATM CARD.
I discussed this matter with the branch manager (PNB Bank, Branch: Siwah, Panipat). He replied that he could not do anything and he did not have any record of my Account so the only solution is to open a new account and close the present account.
Kindly take necessary action to help me in this regard to get my money back as this is due to carelessness of bank. Tell me what to do? I am very much disappointed since this is not a small amount for me and covers a big part of my salary.

Waiting for reply on urgent basis.
Ajay Kushwaha

Dear
Sir
My big brother was doing some work of Febrication on Nagar palika Baloda and Nagar palika officer gave him a bearer cheque checque No. is "076202" cheque amount is 3780/- he was going to Panjab National Bank Baloda Branch Dist- Janjgir champa (C.G.)
for clear of cheque but the office of PNB told him you need to open a account for cheque widrowl otherwise they can't clear the cheque but as my knoladge we not need to open a account for bearer cheque.we are request to the bank officer 3 to 4 time but they can't do nothing .
we ask to some another bank officer they told us we not need to open account for this cheque.

i send u scan copy of the cheque plz help us as well as ...


Thanks & regards
jawahar singh kashyap
Mobile[protected]

Dear Sir,
I used my ATM card( My Saving A/C: [protected], Bank Name: Punjab National Bank, Branch: Preet Vihar ) to withdraw Rs. 900/- from HDFC ATM Pamposh Enclave GK-1, on dated[protected] around 19.00-19.30 hours). All the process was completed but actually amount Rs.900/- did not come out from the machine. I again put my ATM card in the machine for enquiry but after that it did not process. Then I went to PNB ATM located at Seikh Sarai and withdrew Rs.900/- from the ATM and also collected Mini Statement. But I was surprised to see that Rs.900/- was debited from my account during the unsuccessful transactions at the HDFC ATM machine. Due to some technical fault or inconsistency which might have occurred ATM machine, Rs.900/- were deducted from my account but this money was not received by me.
So please do the needful and reverse Rs. 900/- in my account.
Yours Sincerely
L. Memtombi Devi
phone: [protected]

Respected Sir,

I did a Transaction of Rs.10, 000 From HDFC Bank ATM Branch in 1st cd noida 93A / sector 110 noida , on
13th september 2009,
Account Debited from this money but money not Receive yet My Account in
Punjab National Bank, I had give a lots of complain for this matter in PNB
Branch But they give us excuse from that time. Sir this money is very
urgent for me Plz do Some thing.

My Detail below:

Name: Sunil Kumar Singh
A/c No. : [protected]
Bank : Punjab Nationl bank, Pandav Nager
Card No:[protected]
Transaction Date:[protected]

Hi,

I had opened an account (A/C No ITP 196) under the Compulsory Deposit Scheme for Income Tax Payers with Punjab National Bank, Sadar Branch, Lucknow in the year 1986. The account has been inactive for the last couple of years.

Last month i tried to withdraw the available balance in my account from the bank and to my surprise i was informed that due to inactivity the account has been closed and therefore the balance cannot be withdrawn from the account.

The branch manager Mr. Sanjay Mishra even refused to entertain queries on this account and also denied to accept a written application for refund of the balance amount.

I request you to kindly intervene for the refund of funds. I also intend to log a complaint in Banking Ombudsman scheme of RBI.

Thanks,

Beena Agarwal
[protected]

My name is Shashank Arora and I have an account in PNB and I faced this problem of money withdrawal when I tried to withdraw Rs. 4500 from the ATM machine of HDFC ( located in udyog vihar phase-5 gurgaon) on Sep 8, 2009. The ATM showed that the transaction was unsuccessful but after thatmy account balance was short of Rs. 4500. So i want u to have a look into this matter and resolve it ASAP. ( Actually there were two ATM machines and this problem occured on the 1st machine and when i tried to withdraw from the second machine the transaction became successful but my account was already short of Rs. 4500 as i mentioned earlier).

A/C - [protected]
Branch- Ludhiana,Bharat Nagar Chowk

Sir
I tried to withdraw Rs.12, 000. from ATM located ipartap marketATM[protected] time but i had not recive mony But in the balance statement which I got from the ATM shows a12000 withdrawal transaction on that date; which is not correct.

You are requested to do the needful for corrective action and credit this amount to my pnb account No.[protected] pnb shaeed ganj Branch.

Thanking you

Yours truly
atin khurana

Dear Sir,
Most humbly and respectfully i have the honor state that i was widrwal Rs 900 from pumposh Enclave HDFC ATM at 1:35, date 11-09-09, but i couldn't get money from ATM and show request time out in ATM Machin . I checked another ATM boot my account balance deduct rs 900. Transection over but can't recieve money From HDFC ATM Boot. So kindly issue money my account.


Date[protected] Your Faithfully
L Memtombi Devi
A/C no. [protected]
Card No:[protected]
Bank: BNB
Phone: [protected]

I am an account holder of Savings a/c no.[protected] at PNB Prashant Vihar (Delhi) branch for the past 6-7 years.

On August 14, 2009 i used my Debit card for withdrawal of money or Rs. 8,000/- from Axis bank ATM (Sector 8, Rohini, Delhi)

However the amount got struck in the machine and the a/c was debited with the same amount.

I informed about the same by calling the toll free on of PNB. the customer care executive said that the same will get reverse back in 2 working days and did not log the complaint.

I again called up the customer care after 5 working days on August 22, 2009 where they said that it will take 12 working days and lodged the complaint vide complaint No. 18991419.

I also informed about the same to the branch, however no satisfactory answer was received even from the branch manager and he asked me to go to ATM cell. Why a customer of PNB should approach the ATM cell as my account is in Prashant vihar branch.

Even after 15 working days the amount has not got reversed back.

Please note that according to RBI guidelines if the amount struck in ATM is not reversed within 12 working days, the Bank is liable to pay interest @ 2.5% per day on that amount.

Request you to look into the matter on priority basis or i will be left with only option of taking legal action against the Bank.

Dear sir,
I am Gaurav chugh bearing the A/C no. [protected] and debit card no.[protected] at benjamin road branch of your bank in Ludhiana. I would like to bring to your kind notice that I have with withdrawn Rs.1500 on[protected] from HDFC Atm at shingaar cinema road, which i have also tried atfirstly at PNB at Brown road then IDBI near CMC hospital and then AXIS near IDBI but i don't get money at these due to reasons lied with the service of bank.All the transaction are rejected by ATM and then i finally got money at HDFC in last.I my pass book bank has shown dr. bal. of Rs. 1341 but my bal. after withdrawl of Rs.1500 is Rs.159 in Credit according to HDFC Atm.More over i have swipe card on[protected] for Rs.800 but it has been debited on[protected]. Now Bank is demanding Rs.1341 for balancing my A/C.

Kindly take action to resolve the problem immediately.


Thanking You

Dear sir

i was open my new account in Punjab National Bank.Due to ununderstanding of password of debit card whose number is[protected] date of issue is04/09/2009 i am facing many problem please send me new password as soon as possible.

Thanks

yours faithfully
sangita
aggarwal enclave,gupta kunj
sonipat (Hr.)
[protected]

Hi,

My name is Nazia Husain and i am living in south delhi, On 21st of Nov2008 i swiped my PNB debit card at ICICI bank ATM [New Friends Colony (Near Mata Mandir)] it deducted Rs 8000. and showed transaction failed due to network error and then i logged a complaint at Punjab national Bank Ashram branch and customer care officer taken my application and assured that will co-ordinate with ICICI bank and we will recover your 8000 Rs, i mentioned my all details clearly as my card no. is [protected] and my PNB account no is [protected] also i submitted transaction ID as 8100.

Regularly i contacted with PNB Ashram branch but no response they told me we have
sent an e-mail to ICICI bank and they will find out transaction no.8100 i waited till August2009 but no response PNB is telling ICICI bank never responded back and ultimately they suggested to complaint against ICICI bank while this is the responsibility of the PNB because i am it`s customer but no response from anywhere.

My father suggested me to rais a complaint via SPARSH and i have great faith with SPARSH please ask these banks to returm my hardearn money as i am waiting since 10 months but they dont want to return my money.

Please provide my money as after maternity i am in great need of money.

Hi I have a saving account in PNB Gurukul Kangri - Haridwar branch. I have sixteen digit a/c no. I had submitted Rs 1500 for my a/c by cash on 29 Aug 2009 in PNB Metro branch Noida. PNB deducted Rs20/- as ISO Deposit Charge on 31 Aug 2009. When i asked customer care about the deduction of money they told me it had been deducted as i had submitted in other branch of PNB other then my home branch.

But it should not be deducted as i have a sixteen digit a/c no and for saving a/c amount should not be deducted while submitting money in PNB branch. What should i do? Kindly help...

I have a saving Account at PNB, Pitampura having account No. [protected]. On 30th June I tried to withdraw money from my ATM. The transaction was denied but amount was debited to my account. I lodged a complaint with the bank on the same day having a complaint no. 17510636. The amount was credited to my account but only after a delay of 43 days i.e. on the August 12, 2009.

As per RBI's notification dtd October 23, 2008 and February 11, 2009, the banks are required to reimburse to the customer wrongfully debited on account of failed ATM transactions within a maximum period of 12 working days from the date of customer complaint.

Due to non- complaince by the banks a further notification has been issued dtd July 17, 2009 which states that if the bank fails to re-credit the amount in the said period of 12 days as mentioned in the earlier notification then the bank will be liable to pay compensation of Rs. 100 per day to the aggrieved customer. It is further stated that the banks will have to credit the amount automatically without any claim from the customer.

The notification dtd July 17, 2009 is applicable for all the transactions which are pending on the said date. My complaint was pending on the date on which notification was issued. Therefore, the bank is liable to pay the compensation but the bank has not yet credited the amount of compensation to my account. Kindly resolve the matter ASAP.



I