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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025
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Punjab National Bank [PNB] reviews & complaints page 76

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T
thesrishtiverma1803
Nov 20, 2020
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Address: A-58, South City, Raebareli Road, Vrindavan Yojana, Lucknow

Bank Name : Punjab National Bank
Branch Name : A-58, South City, Raebareli Road, Vrindavan Yojana, Lucknow
IFSC Code : PUNB0479300
Account Number : [protected]
Account Holder's Name : ANIL KUMAR

I had ordered a product from Amazon and then returned it and according to Amazon they have credited the amount Rs.584 in my account on 22nd October 2020 and provided me the mail showing the refund is completed and they have also provided me with the Refund Reference Number when I asked for it. When the amount was not credited to my account by 27th October 2020 Amazon asked me to contact Punjab National Bank Costumer Care Number. I had contacted Bank's costumer Care approximately 6-8 times but each time noone even listens to the complaint. Refund Reference No. provided by Amazon is [protected]. I request Reserve Bank Of India to please look into the matter and help me get my money back. I have attached here the screenshots of all the refund proofs provided by Amazon.
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    suryansh771
    Nov 19, 2020
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    My name is (Suryansh Jaiswal) and i had ordered (AQ TRADING MacBook Air 13 Inch Case (Release[protected] Version - A1369 & A1466), Shockproof Hard Shell Case with Stand (Will not fit 2018 Model) (Mint Green) ) of amount Rs 1399 in amazon on (9 November 2020) and on (9 November 2020) same day i had cancelled the order due to my personal reason. And on (10 November 2020) amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference no(5134040316028784955977) and told me to fill charge dispute form but PNB doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is ([protected])
    Thanks you Sir/Maam
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      jsrana11
      from delhi, Delhi
      Nov 19, 2020
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      Address: PNB NANAKPURA DELHI

      I had ordered (Product) of RS.Amount(RS 4124 ) in Amazon on (06/11/2020) and after () I returned this order due to personal reason. And on (Date on which refund initiated) Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number (Refund Reference # 75105170316003421728254
      and told me to fill charge dispute form but PNB Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.
      Thank You
      Im attaching the following screenshots.
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        Ravikatari
        Nov 18, 2020
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        I did not get refund amount to my account though flipkart merchant send money please respond
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          Varshney Nandini
          Nov 18, 2020
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          I had done a electricity bill payment via free charge on[protected] that transaction was failed but amount from my bank account deducted free charge initiated my refund on[protected] but my amount yet not credited in my bank account I contacted with bank branch also they didn't respond I also send many mails to care Pnb but nothing happens please look into this matter seriously. Amount -Rs. 1542
          RRN number[protected]
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            suryansh771
            Nov 16, 2020
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            My name is (Suryansh Jaiswal) and i had ordered (AQ TRADING MacBook Air 13 Inch Case (Release[protected] Version - A1369 & A1466), Shockproof Hard Shell Case with Stand (Will not fit 2018 Model) (Mint Green) of amount Rs 1399 in amazon on (9 November 2020) and on (9 November 2020) same day i had cancelled the order due to my personal reason. And on (10 November 2020) amazon initiated the amount to my card but i still didn't get the money. Amazon sent this dispatch id([protected]), order id[protected]and told me to fill charge dispute form but PNB doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is ([protected])
            Thanks you Sir/Maam
            +1 photos
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            Nov 17, 2020
            Updated by suryansh771
            amazon transaction

            Nov 17, 2020
            Updated by suryansh771
            my refund reference no-5134040316028784955977
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              arun.eci
              Nov 16, 2020
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              Address: H. No. 1653 Laxmi Bai Nagar New Delhi 110023

              I had ordered one Samsung 275L 3 Star Inverter Frost Free Double Door Refrigerator (RT30T3743S9/HL, Refined Inox, Convertible) from Amazon ) on 08.11. 2020 and the payment of Rs. 25030 was done by me through Punjab National Bank Debit Card last four digit number ****2823 linked with Account number [protected]) but after few minutes I had cancelled my order. The expected date of the refund was 13.11.2020 till date no refund was credited into my account (debit Card last four digit number ****2823 linked with Account number [protected]). I have made several calls to Amazon customer care and PNB bank customer care regarding this. The site of Amazon shows that the amount has been credited but i have not received any amount in Bank (debit Card last four digit number ****2823 linked with Account number [protected]). The Account statement is enclosed as proof. It is requested to your good self that kindly solve my problem.
              +3 photos
              Nov 18, 2020
              Complaint marked as Resolved 
              Amount is credited to my bank. Thank you.
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                iamSandeep007
                Nov 14, 2020
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                Address: Madhya bihar Gramin bank Anaith arrah

                Refund is not Credited in my account which is refunded by myntra on 7 november 2020 of Rs 1395.00 I make a payment through phone pay upi on 1 november 2020 .
                myntra Give me a bank reference number and Say To Contact with your bank support Team .
                Bank reference number is[protected]
                please look to in it.
                Account Holder :- Sandeep Kumar
                Dakhshin bihar gramin bank
                +3 photos
                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                Nov 14, 2020
                Updated by iamSandeep007
                i make a transaction of Rs 2154 on the Date of 1 november For 2 products. one is For Rs 759 Which is i Cancelled On 1 november 2020 which is instatnly credit And reflected in my account but The other products of Rs 1395 Which is Returned And myntra Refunded my money on the date of 7 november Which is Not Credited in my aacount.
                Myntra Give Bank reference number Which is mentioned aboVe.

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                  Sona Mudgal
                  Nov 11, 2020
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                  Maine Amazon se ek product mangaya tha fr quality kharab hone ke wajah se wapis return kar diya tha par abhi tak mere account me amount nhi aaya hai Amazon walo ne reference number diya tha 3005102920292225563937
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                    R
                    Rohan_Saini
                    Nov 10, 2020
                    Resolved
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                    Resolved

                    I had Ordered an Amazfit Bip U smartwatch from AMAZON.IN on 01-NOV-2020 which I successfully canceled on 01-NOV-2020 itself and since I had paid by debit card, the amount was supposed to be credited in my bank account which did not happen to date. I contacted the AMAZON team which replied back to me with a reference number stating that they successfully initiated the refund process on 01st itself and it's up to the bank to credit the same in my account in time which can take 5-6 Business days but it has been longer than that. I regularly check my balance, nothing of that sort has been credited since then. My refund reference number is # 75105170307003370448384.
                    Attached is the email from the AMAZON team stating that the refund has been successfully completed.
                    +1 photos
                    Nov 11, 2020
                    Complaint marked as Resolved 
                    Money is credited to my bank. Thank you.
                    Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                    Amazon has issued my refund but I have not received in my account
                    I ordere boult

                    Money Refunded from Amazon but still not received in account - Comment #3766895 - Image #0
                    I ordered Boult earphones from amazon but I cancelled it .Amazon initiated my refund of Rs 329 on 16 nov, 2020 but I didn't recieved the amount in my account till 24 Nov, 2020.Amazon customer care provided me a reference no.and told me to contact customer care of pnb bank.I didn't got nay solution from pnb customer care .

                    Acc no.-[protected]
                    IFSC code -PUNB0067400
                    Name- Navneet kumar

                    Ref no.-5134040322028828208161

                    Money Refunded from Amazon but still not received in account - Comment #3766896 - Image #0
                    I had Ordered an jeans from AMAZON.IN on 10-NOV-2020 which I successfully returned on 19-NOV-2020 itself and since I had paid by debit card, the amount was supposed to be credited in my bank account which did not happen to date. I contacted the AMAZON team which replied back to me with a reference number stating that they successfully initiated the refund process on 19nov itself and it's up to the bank to credit the same in my account in time which can take 5-6 Business days but it has been longer than that. I regularly check my balance, nothing of that sort has been credited since then. My refund reference number is # 30005103150315114846466.
                    AMAZON team stating that the refund has been successfully completed. But not credited in my bank account.
                    My account no.[protected]
                    Account holder name - Pankaj kakria
                    Bank - Punjab national bank
                    Amazon has issued my refund but I have not received my amount(2919) in my account .Plz help me out.

                    Ref no.- 30005103070307092973914

                    Money Refunded from Amazon but still not received in account - Comment #3769431 - Image #0
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                      Jaiswal Janvi
                      Nov 10, 2020
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                      Address: Bhandaria garhwa jharkhand

                      In bank workers closes the bank without any holiday by holding a board of link fail
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        arpita_kmk
                        Nov 7, 2020
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                        I had Ordered a Samsung M51 smart phone from Amazon on 27-OCT-2020 which was successfully cancelled on 29-OCT-2020 and since i had paid by debit card, the amount was supposed to be credited in my bank account which did not happen till date. I contacted the AMAZON team which replied me back with a reference number stating that they successfully initiated the refund process on 29th October itself and its up to the bank to credit the same in my account in time which can take 5-6 Business days but since it has been longer than that i called my bank with the reference number that my merchant gave me but they refused to help saying that this of no use to them. I regularly check my balance, nothing of that sort has been credited since then. My refund reference number is 75503720304043295225007. Attached is the screenshot from the AMAZON team stating that the refund has been successfully completed and my bank statement from 29 oct to till date.
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                          Dainik Rasoi
                          Nov 6, 2020
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                          I had make payment of 19360 on wakfit for purchase bed .I cancelled my order and refund intiated 17 October but not credited in my account please help me
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                            arun24045292
                            Nov 6, 2020
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                            Sir my PNB savings account no is [protected], name Arun Madan, I paid online to Samsung for phone on 29oct2020, amount 15499/- transaction I'd payu/[protected]/[protected]. There was some error on page while transacting and transaction was failed but amount was deducted from my account. I mailed several times and also called pnb customer care many times but they never reply . please do the needful.
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                              Rohi 1994
                              Nov 6, 2020
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                              I have made a payment for ibps rrb exam via scanning upi code form phone pay of 850 amount, status of payment at my app was succesful but the billdesk via online payment declined it and money has been deducted, please do something in this favor
                              +1 photos
                              Jan 15, 2022
                              Complaint marked as Resolved 
                              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                Bhoomesh chandola
                                Nov 5, 2020
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                                The mobikwik has processed the refund amount Rs 785.48 on 12 October but 15working days has passed amount have not credit to my account till now. Refund Reference number is NPCI[protected]
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                                  preeth 002
                                  Nov 5, 2020
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                                  4 weeks ago, i open an account at pnb mangalore balmata branch but account is not activated till now. There no proper response from the branch. resolve it.
                                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                    Praggupta
                                    Nov 5, 2020
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                                    Amazon is claiming that the refund is being initiated in the bank. But it is not visible in my account. It’s been 17 days still no amount is being reflected. Please contact me asap. Account no. ************5226.
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                                    When will my complaint get resolved?
                                    Nobody has contacted me so far.
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                                      Jagdeep Singhania
                                      Nov 4, 2020
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                                      Address: 109 Basant Nagar Vasant Vihar New Delhi 110057

                                      Refund Issued: Amount Rs.2, 499.00(Boult Audio AirBass Propods True W..) will be available in your account in 10 business days. Details https://amzn.in/d/7hd7Zki

                                      This is the issue but bank denied. And I call customer care and customer care behaviour very rudly and not giving answer to me and again and again Cut my call.

                                      Plzzzz refund my amount.
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                                        Jaghadish Jaghadish
                                        Nov 3, 2020
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                                        Address: 39/85, portuguese church street , sevenwells,CHENNAI-1

                                        Hy my name is jaghadish i have mailed PNB multiple times regarding refund from flipkart. The refund has been initiated from FLIPKART side, they have given me the reference number and i am unable to get back my money from PNB.
                                        I have no idea what to do next.Nobody is answering with responsibility especially people from customer care.

                                        the refund of Rs. 419/- & Rs. 275/- to your PNB Bank Debit Card on 16 Oct 20 and as per standard banking procedures, this amount should have been credited by 28 Oct 20.

                                        The refund reference number's are 75105170291003298482307 & 75105170291003298499285.

                                        And the refund of Rs.353/- and Rs.01/- to your
                                        debit card on 17 Oct 20 and these amounts should have been credited by 29 Oct 20.

                                        Reference number: 75105170292003301854582 and 75105170292003304905340.
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                        To

                                        The Punjab National Bank

                                        Subject- Refund application for Flipkart cancelled order

                                        Respected Sir/mam

                                        I am an account holder of Bharatpur branch. My account number is [protected]. On date 01/07/2022 an amount 254 was debited from my account for the payment of online shopping from Flipkart. The mode of payment used was Debit Card. The online shopping process was successful.

                                        The order has been cancelled on date 08/07/2022 and a refund has been initiated by Flipkart. The refund transaction details, as provided by Flipkart, given below:

                                        Refund Processing Date-08/07/2022
                                        Refund Amount-254
                                        Refund Reference Number-30005421902182092333363

                                        I have not yet received the refund amount in my bank account. Kindly do the needful.

                                        Yours faithfully,

                                        Name- Abhilasha Singh

                                        Refund from flipkart - Comment #4025831 - Image #0
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