PureIT / Hindustan Unilever Complaints & Reviews

Cheating and duping of customers hard earned money !!


I am using a pure it intella model water purifier which has a germkill capacity of 1250 litres. Initially the filter or germkill kit lasted for 11 to 12 months for a family of 3. But the replaced germkill kit got over in less than 3 months with the family members being same 3 and the source of water being same !! Nor has our consumption pattern changed nor anything...

My Complain Under Hindusthan Unilever Limited. I Participate Kan khajura Tesan offer[protected] I Win Rs 100 Recharge SMS But Not Recived Recharge. I complain HUL care .There said Your Recharge Are Done 24 Hourse But Not Recived.I waite 2 Months. My Mob no [protected] and HUL care No [protected]. so plese Sir give me My Recharge Rs 100 By Hindusthan Unilever. My Complain No 00601420....

We have orderd germkit battery 1500l and same was installed on 01 jun 2015,
But the battery kit lasted for just in 2 month span (Shows red indication) .
When i called customer care executive and requested to replace the defect piece, they replied the product is not registered in their record, and even authorized local service persons who actually installed the product (Defect) are not responding positively to my complaintbr...

I bought Modern special bread family pack on 22/08/15 at Pothys superstore Pondicherry and when i opened to eat it, i found a piece of metal bar in a piece of bread. With this incident, it shows how people working in that firm are careless and how the inspection are rubbish....

Hi, We stay in RT Nagar Sultanpalya Bangalore. We Bought a Pureit Filter 26lts Autofill in 2014. Every month we call customer care and ask to change germkill kit. 3 months back a service person came and broke the filter shield and cracked the glass. When we complaint him he denied and told it was broken. On the month of July again we asked for germkill kit and told the person to repair or exchange it..He asked us 2000/- for that .When we...

Hi, I purchased a PureIt purifier since a year ago. The purifier has been giving one problem or the other since then. This time after the CSF was changed there was a problem with the inlet pipe. I asked the technician to change it and changed it only after calling him again . If this was done one the same day when the CSF was changed I would not have to pay the service charges. the inlet pipe costs about Rs 35 a meter and I purchased...

Pureit Germkill Kit purifies approx 1500 litres of water and needs to be regularly replaced as soon as its Germkill life indicator turns red. Pureit Germkill Kit contains: (1) Microcharged Membrane (2) Germkill Processor - Indicator (3) Carbon Polisher 1500 litres of water means around 6 months of time period for 2 people. When I bought the germkill kit last time, it last for 2.5 months only. Pureit is selling all three parts combined...

Hi,
We have ordered a germkill battery of pureit water filter on 4th Aug 2015 however we did not recieve the germkill battery within 72hrs(as promised by them)

The technical team responded after given time period.

When I said them to fullfil there promise to install a free germ kill battery
They were not responding according to there promise.
More over they did not install the battery yet.today...

I am using "AUTOFILL" water purifier having Customer ID No.[protected] since March-2013. Since I have purchased the water purifier as stated above, numbers of problems I have faced and every time Hindustan Unilever - pure it team provided a poor service more over every time I was unsatisfied with pure it team. I am just surprised that recently on 02.05.2015 a Germ kill Battery kit of 3000 ltr capacity has been purchased and installed...

I have purchased a Hindustan Unilever WP in my Wife's name in the month of December 2014 and it was working fine, but suddenly on 16th July the water was poring out from the Water purifier and i immediately registered a Complaint in the Toll free no [protected] on 17th and the Complaint no is C[protected] and the service engineer came after 3 days and checked the issue and told my wife that some important spare part inside got damaged...

I am using hindustan unilever filter. The water was not getting filtered. So the technician came and fixed the problem.
Again after a week, the same problem has arisen. When i told the customer care about the prob, they said its a priority complaint and will be addressed on top priority. But its been 2 days, and no technician has come till now.. Facing lot of problem due to this.. Have already called the customer care 10 times. br...

There is a leakage problem in my brand new "Pureit Ultima" from bottom of it. We have registered a complaint on 16.07.2015 with Complain No: C[protected]. Technician came and observed it. but no action till now. Since it is brand new (Purchased on 2.07.2015 fron Kohinoor - Vashi, Navi MUmbai) and installed on 4.07.2015) we do not want it repaired. It seems a manufacturing defact We want it to replace with another sealed/brand new unit. Requear...

I have ordered CSF for Marvella UV by calling customer care 5 days ago. The delivery commitment was 72 hours from company. Till date it was not received. So as per your message service charge will not applicable for delayed delivery. Complain ID -C[protected] -Abhijit Dhatrak. [protected] [protected]...

Hi, I went to one of your dealers – 334 SUPER BAZAR, A-334, Basement, Meera Bagh, Paschim Vihar, NEW DELHI – 110 087 yesterday evening to purchase 650 ml DOVE DAILY SHINE SHAMPOO. It was displayed in the counter with some missing scheme sticker on it. I got suspicious and asked the owner / counter persons and they said that it is available for Rs. 390/-, whereas it’s MRP was Rs. 410/-. I did not buy it from there however, but later...

Cumstomer id:[protected] We have ordered for the battery replacement a couple of days ago to the concerned service providers(Anil([protected]), Prasad(+[protected])).Repeated reminders are given.Even then there is no response from them. Hence it is requested to take necessary action and supply the battery immediately... Awaiting your response in action......

I have purchased a bread today (2/07/15). As I opened the packet I saw bread with fungus and lots of ants roaming inside. It disgusted me to hell and I swear not to purchase modern bread again. I have pics of the same. I request the company not to fool customers in this fashion and play with their health....

8 months out Pureit 23 liter filter, there some peculiar Oder in the water, complain no.[protected] loged on 13 june 2015 after the week installing the filtration unit. Nether theirs any replacement of the unit which is for 500/- from the supplier nor any reply from the customer care, i want the service center to visit and get me on track...

Hindustan Unilever don't care about customer service after selling products .More than 1 1/2 years passed since my Pureit Advance 23Ltr water purifier's even 1st candle is not changed due to unavailability of filter candle and poor customer care services of company.If People living in metropolitan city faces this kind of problem then its better not to think about remote areas. . . Hopefully, . Sujit C. Bhagat....

I am using Pureit water purifier of HUL. Few days back I have broken one part of the filter during cleaning. After that I called to Pureit customer care and booked that particular part. I got the confirmation of booking and price details by SMS. But next day I got call from Pureit service team that particular part is not available so they cannot deliver the same. I mail to Pureit i.e.- pureit.[protected]@unilever.com three times to know the confirm...

PUREIT does not provide any service to its customers. I have registered number complaints for last one month. I have been calling the customer care every other day. But still I have not got any service for my request. I have got Marvella RO installed on Dec 3 2014. As per the instructions in the manual we ordered for the replacement of GKK1 when the Indicator on the device showed RED on April 26 2015. Kit was replaced and system worked...