Quadrant Televentures / ConnectZone.in / Connect Broadband Complaints & Reviews

We are using a Connect Broadband connection Number [protected].
Company has given us an unlimited data plan having 4 mbps dedicated speed. But since the installation of connection we are not getting the speed as per plan. Every time technical persons close the complaint giving unsatisfactory answers. Sometimes they say Wiring needs to be changed some times they say modem needs to be replaced. Sometimes they say that this plan is not feasible in your area and change the plan to lower speed. Every time they make exuses and get the complaint closed. This company claims that we resolve all the complaints with in 4 working hours but they don't even bother to resolve the complaint in 4 working days. When we talk to technical persons they speak very rudely. We are paying around Rs.1600.00 monthly but they don't bother about the customers. These people even closes the complaint job without our consent.
When we request them to resolve the issue, these people say that sales team don't have technical knowledge and they even don't bother about it. Sales team is concerned only with sales nothing else. These people even say if you don't want to continue with the connection you can opt for other service providers we don't care and if you have any issue kindly don't register the complaint, visit our office at Mall Road and talk to seniors. The service of Connect Broadband is just BS.

I am using companies ftth wifi network and after every two days the wifi does not connect for a whole day citing technical error. This is despite of them hiking my rent by 250 in the last month all of a sudden. Helpline doesn't care when you call them. Very frustrating as i have to shell out rs one thousand extra for the mobile data so as to compensate. My work suffers because of it and if i have to fill up any application form that too takes the toll of it

The broadband stops working every 4 to 5 days and the complaints are attended after 2 to 3 days at rajpura. the miserable part is that when a person comes after 3 days, he simply calls a number and says: bhai mac reset kar do zara) (please reset the mac) and the thing starts working. how ridiculous that the people at their exchange or which ever internal facility he called to get the mac reset do not check any thing by themselves, and if it was such a micro fault why did it take them 3 days to check it.? by what consumer standards do they deserve broadband rent for the days when the broadband remains un-operational.

The person at patiala connect office when contacted says "we have an out-sourced technical service provider at rajpura, so we cannot reduce the delay period, you have to request them only". means, just pay the bills to us and go to hell for service. does that really work in this democratic setup where consumer has some rights. i think all this needs to be highlighted at ministry and media level and the recordings and chronology of such consumer un-friendly service and behaviour needs to be sent to media next time.

Respected sir/ madam
I have taken a connect broadband connection of 599 plan in february 2016 at my rented residence # 1013/2, sector 38-b, chandigarh. I had paid 1000 rs as security and installation charges. My connection number is [protected].
In may i shifted my residence to # 986/1, sector 41-a, chandigarh. I visited sector 35 office on 2nd may 2016 and requested to shift my connection. I was told that connection will be...

I have logged a complaint in connect service centre Complaint No[protected] of DSLS188864 for the waiver in bill of July month because connection down more then a week. I have call them again to know the status of the complain. They told me your compliant has been resolved and a message has been sent to you on your registered mobile number. They never inform to customer what action they taken in order to resolve the complaint. I have been asked to call again on 10 Aug 2016 what could be done for that complaint. Kindly look into this matter.

Hi, i am using connect broadband connection no. Dsls202691 in amritsar. I used to pay rs. 399 monthly rent but this month i have received month bill with rs 599 monthly rent. I called up customer care and asked about the same. They are telling that the charges have been increased. My complaint is how connect can increase monthly charges without informing or taking approval from me for the same. Regards, mahesh m:+91-[protected]

On 04 july i have made the payment of 1250/- rs to one of a connect sales agent regarding my new wireless internet connection. He said sir maximum time for installation is 2 weeks. I said ok. After 10 days i checked the status from customer care team and they said sir your connection will install in 2 days we have raised complaint regarding this, after 2 days when i call they said sir tomorrow morning your connection will setup. Next day evening when no one call me & came i called again to customer care team and they said sir your request is auto cancelled because it's more than 2 weeks. They said i have to visit local connect office. I called to same person who took payment & he said sir customer care team don't know anything, before 18 jul your connection will setup actually do not have equipment for installation right know so that's why it's taking time. I was calling him today also but they even not answering my calls. From customer care team i getting answers sir we are unable to help you because your connection not setup. Are they just playing with me. I mean i have done the payment now i just need the service. And they are not ready to provide service. When i ask for refund they said sir it will take 1 month time. Why 1 month it's taking for refund when i submit case give me my case back. There agent don't have manners to talk to customer, i have 2 agent name from customer care team of mohali who talk to me like i am no one for them. I don't want to mention name i have employee id's also because my issue only for internet related not personal so i am not updating name. I just want to install the internet or else refund not in 1 month.

Complaint number : 12773947
Second complaint number : 12813607

For the last five days my wifi connection is out of order. I am daily booking complaints with customer care deptt. Daily receiving false replies like fault has been repaired, now you can connect. And another reply, our engineer is visiting your place to look into the matter. It seems your executives are making me fool

Please do the needful at the earliest possible.
Sham arora
[protected]@ yahoo.com

They are making customer fool..no solution of any customer problem.they changes customer monthly plans without informing customer, as billing amount is paid or not paid is informed by sms again &again..its fraud with customers.when customer calls in the care centre they asks that we have no solution, apko bill toh pay karna hi padega..this similar problem is happened 3rd time with me..as 2 times before i m ignoring this problem.

I live In delhi. and for B.tech i went to LPU, Jalandhar. there i live in a PG. I had taken an Internet connection of CONNECT BROADBAND At Dhakoa PHATAK. and closed my connection and had the receipt also. it was DSLS connection.

when i came to 2nd semester i shifted my PG to DEEP NAGAR. there i asked that company to reopen my account. they said your DSLS connection cannot be opened in that area you need to take a new connection of WIFI. i agreed to that.
but at the end of the 2nd semester i got a call from lawyer saying your bill is 3500, you need to pay it immediately otherwise he'll file a case against me for not paying the bill. he was talking about the DSLS connection.

that time i called connect office but serivices were dead. then i called a mam over there but it was out of coverage area. due to some reason in telephonic issue i weren't able to talk to any of the connect customer services.

and the lawyer was calling me again and again.
asking me to pay the bill.
i told him i had closed the DSLS connection and now i use WIFI connection. but he didn't listen. so I paid.

all of this when happened i was in delhi.
when i went to punjab i asked them they said by mistake he would have called you.
you were not suppose to pay.
so i asked for the refund. but they said not refund is done here.
the i asked both connections were on my name so they could just replace the DSLS paid money to my WIFI money.
they refused.
I HAD RECORDED ALL CONVERSATION.
but audio attachedment is not available. please help me.

so basically i want my money back. OR just replace my money to my WIFI account.

Hi there..
Mere pass connect broadband ka internet connection hai jiska account no. 2561188 aur yeh Khera Electronics ke name se hai jo ki pichle ek hafte se zada se dead pada hai.. mai iski complaint customer care pe bahut baar kar chuka hu pr company ki taraf se koi response nahi mil raha.. muje comlaints no. jo diye ge hai company ki taraf se vo hai - i5527190, i5681856, i5691646.
Internet band hone ki vajeh se mere bussiness ko bahut nuksan ho chuka hai
Meri request hai ki please isae jaldi se jalde solve krade

Regards
Vikrant khera

I am facing bill issue problem at quadrant company.. My connection named as
Ram parsad.. Which is not installed at my home physically.. No any wiring, modem, and installation by the company at my home.. They regularly sends me bill monthly.. And their authority person inspected at my home many times and found no any connection and has been confirmed at his head office but not any necessary action has been taken yet. Thus they are harassing me and wasting my time by sending sms and calls. So this company is very poor and unorganized behaviour.

Dear team

I am using connect broadband from last 2 years. But this is first time that an antivirus has been automatically added to my bill.
After complaining on your helpline no. They said you had activated this service but i am neither aware about this service nor activated this.
Kindly look into the matter.

Thanks and regards
Sanjeev kumar babbar
Connect no - [protected]
Cell no - [protected]

I am using connect broadband. Yesterday i had got a bill of rs.914/- instead of earlier rs.743/. I do not know how and why they have changed my tariff plan without my knowledge and consent. I had written to company also but they had not replied so far. Kindly use your good offices to get my complaint redressed. 5-6 months back, connect had changed my plan also, I complained to company then, they then changed my plan, now they have done that again.

Broadband connection did not provide after submit installation charges. I gave payment to connect salesman on 13/05/2016 after check feasibility of connection. And he was say connection install on 15/05/2016. After 15/05/2016 i asked about connection they did not responded and finally they asked had not any space in dp. Now i think about go to in consumer court against connect broadband.

My name is balwant singh i‘m from barnala (Punjab)
I was using your’s wifi services wifi194122bal
During dec 2015 my connection completely dead. Even login page for
Wifi username is not open for 2-3 hours download speed came from kb to
Bytes. Then i request local authority to cut my connection. I submitted all devices to local barnala connect office and pay all due amounts till date receipt no : 2134828 even service was down for two months still i pay all two months money.
But still i received bills from connect office every month with added monthly amount i said about this numerous time to both customer care officer and local connect office represents but they always say don’t worry once our database updated you don’t get any bills. After four months when bill is cumulative to 4k+ barnala local office represent call me and said if you don’t pay your due money we will take legal action against you

Your company mentally torture me for past 6 month if you don’t resolve this mess within 2 days i will take serious legal action against connect broad band


I advice all new users never ever use their services

I was using connect boardband last year. In punjab jalandhar But discontinued this service due to officially transfer from punjab to Delhi.i have already clear my all dues after get disconnection/Noc with valid reason from connect authorised store. But after spend 3-4 month I am getting continuse call from many advocates that still your payment is pending and if you will not pay this ammount then we will forward your case file to high authority . Kindly help me clear this issue

I had a residence number[protected] run by the company quadrant televentures ltd (Popularly known as connect) in amritsar. Last oct-nov, the connection troubled us so much with wifi and phone, that we were tired of calling them everyday and getting the connection verified. Hence we decided to get this connection disconnected and we made several calls to the company, and they refused to abide.

Their service team started calling my mom and threatening her and harassing her in a very bad tone. Thus we finally spoke to their senior in chandigarh office to come to an amicable solution of settling the bill, and we spoke that we shall pay for one month outstanding rent of inr 1800, to which she agreed and sent her representative to my office to collect a cheque of my company dated 16th march 2016 from bank of india.

Again today on 6th may 2016, my mother got a call from their lawyer/so called goons threatening her that if she will not pay in one hour, the police will present summon in one hour and make an arrest for the same. He shouted terribly on my mom and spoke in a manner which is highly unacceptable.

Due to their threatening calls, we had to make a payment of inr 4800 to the company.

Now we are moving towards filing an fir towards the company and we wish to alert all the people to be beware of these fraud companies. I pay a monthly bill of inr 10, 000 to these companies, but they have no shame.

And these calls are highly go towards harassment and causing mental agony.

The following numbers have been calling and send threatening mails:

+91 [protected] - this so called guy says himself as a cop, and abused my mother

+91 [protected] - advocate

Regards
Aanchal khurana
[protected]@holidaydream.In

I m complaining for not getting antivirus key from connect broadband.I had applied my internet connection with plan 1099 the connection get activated on 19/5/16 previous months and its good, but i don't get my 3 antivirus keys i also called for keys on [protected] for around 8-10 time with a gap of 2-3 days but again no request process from there side.Please make them to pass my request as early as possible

Thanks

I amrinder Singh have net connection [protected] but is not working from 20 April to till date i try to connect customers care many times this company complaints service is very poor.

I suggest for any person not apply new connections this company.