Quadrant Televentures / ConnectZone.in / Connect Broadband Complaints & Reviews

I had deactivated my CONNECTION on 2 nov 2016 .i had returned router and paid all dues on same date and it was confirmed by amritsar office of connect.
however the staff of your company keep calling me repeatedly and tried to intimidate me to opt for some other suitable plan of broadband but i kept refusing as i was not interested in it.
they somehow get my connection active without my knowledge and i got e-bills for that .
later i call consumer care and they finally deactivated my connection.
whatever was done with my account afterward 2 november 2016 was without my knowledge and permission.
now i am getting calls that company had filed civil suit against my account for not paying dues of about rs500 and they are harassing me to do payment or else a case will be registered against me.
this is gross violation of consumer rights as i have been customer of connect for 5 long years and now i am being told that i am defaulter which is not the case.
company staff had kept my account active without my permission and knowledge as they may have to achieve their targets or some reason best known to them.

kindly enquire and rectify it as it will be detrimental for connect company's goodwill and trust that i maintained for long period .i am asked to do payment for service which was without my consent or knowledge.
TEJINDER SINGH
[protected]

Dear Sir Today I got a call from Mr Rane cited advoate hired by Connect broadband to deposite outstanding balance for my used Internet service [protected] otherwise they will take legal action.But I already deposited all outstanding balance and all devices on 21 Dec 2016 vide transation 480938 HFCL Infotel POS at Chandigarh Branch.Now shifted to Mumbai..The advocate is threatning me to put behind the bar.Plz look the matter

I have applied for CPE on 6.2.2017 from my reedmed point but till date connect company unable to supplied for the same after my various reminder/complaint on customer care. So Now I want to surrender my connection due to poor service of the company. At present I cannot deposit my bill Rs. 1463/- due to non-supplied the CPE equipment.

Parkash Singh
[protected]

Hello Team,

We have been chasing connect team from last one month to put out connection on safe custody as we are out of station.

During the time of installation they gave us fake promises. I am too tired of chasing these people, I am a senior citizen and they are not listening to my request.

I have called on there customer care number many times but no one is taking initiative to help me.

I have attached the copy of my mail trail for your reference.
I request kindly help me out to sort my issue.

Thanks,
Devender
[protected]

____________________________________________________________
_______________________________________________________________

Temporary termination of my Account Number 2770661 FTTH235121 URGENT(4)
Customer Care
To
[protected]@yahoo.co.in
15 Feb at 2:20 PM
Dear Connect Customer,

This is in reference to your e-mail requesting for the safe custody service.

We regret the inconvenience caused to you.

We have already informed you that safe custody service has been closed in system, so we are not able to hold your connect connection.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team


From: dev purohit [mailto:[protected]@yahoo.co.in]
Sent: Monday, February 13, 2017 8:07 PM
To: Customer Care
Subject: Fw: Temporary termination of my Account Number 2770661 FTTH235121 URGENT

Hello Team,

We have called many times on the number provided and have asked them to put our connection on safe custody.
During the time of installation your representative told us that its quite simple to put connection on hold/safe custody.

I have been calling you and nothing has happened.

I want you to escalate my issue to higher authority otherwise I will lodge a complaint in consumer court.

Thanks,
Devender

On Monday, 23 January 2017 7:17 PM, Customer Care wrote:

Dear Connect Customer,

This is in reference to your e-mail requesting for the safe custody service.

We would like to inform you that safe custody service has been closed in system, so we are not able to hold your connect connection.

For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Wire line Fault -198 Toll Free
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing/phone fault - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]

Connect Mobile Apps on Google play Store and Apple store:
On Google Play Store you can click https://play.google.com/store/apps/details?id=videocon.connect and Apple Apps Store https://itunes.apple.com/in/app/connect-broadband

REGISTER TO GO GREEN

Go green by registering with E-statements over printed ones, as it helps us save paper and save environment. You may log on to http://connectzone.in/e-bill.php

From: dev purohit [mailto:[protected]@yahoo.co.in]
Sent: Thursday, January 19, 2017 8:52 PM
To: Customer Care
Cc: Hina Purohit
Subject: Temporary termination of my Account Number 2770661 FTTH235121 URGENT

Hello Team,

Currently I am out of station and I have made full payment yesterday of rupees 1350.
Currently I don't have any dues pending.
Kindly stop my service till my next confirmation, I will update you once I will come back from my trip to reactivate it.

Please acknowledge once done.

Regards,
DP

Disclaimer: This e-mail & attachment is intended for the sole use of intended recipient(s) and contains confidential & privileged information. If you are not the intended recipient, please intimate the sender and delete the email. Any unauthorized use, printing or copying of this e-mail is strictly prohibited & unlawful.

Disclaimer: This e-mail & attachment is intended for the sole use of intended recipient(s) and contains confidential & privileged information. If you are not the intended recipient, please intimate the sender and delete the email. Any unauthorized use, printing or copying of this e-mail is strictly prohibited & unlawful.
Reply Reply to All Forward More
dev purohit
To
Customer Care
16 Feb at 9:14 AM
Hello Team,

What does that mean "that safe custody service has been closed in system" ?
Who closed the safe custody service?

Regards,
Devender

Show original message
Reply Reply to All Forward More
Customer Care Dear Connect Customer, This is in reference to your e-mail requesting for the safe custody service. We would like to inform you that safe custody service in which you can hold your connection. Thank y
21 Feb at 1:35 PM
dev purohit
To
Customer Care
Today at 19:50
Hello Team,

You didn't answer my second query who closed the safe custody without my permission ?

Thanks,
Devender

On Tuesday, 21 February 2017 1:35 PM, Customer Care wrote:

Dear Connect Customer,

This is in reference to your e-mail requesting for the safe custody service.

We would like to inform you that safe custody service in which you can hold your connection.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team


From: dev purohit [mailto:[protected]@yahoo.co.in]
Sent: Thursday, February 16, 2017 6:44 AM
To: Customer Care
Subject: Re: Temporary termination of my Account Number 2770661 FTTH235121 URGENT

Hello Team,

What does that mean "that safe custody service has been closed in system" ?
Who closed the safe custody service?

Regards,
Devender


On Wednesday, 15 February 2017 2:20 PM, Customer Care wrote:

Dear Connect Customer,

This is in reference to your e-mail requesting for the safe custody service.

We regret the inconvenience caused to you.

We have already informed you that safe custody service has been closed in system, so we are not able to hold your connect connection.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team


From: dev purohit [mailto:[protected]@yahoo.co.in]
Sent: Monday, February 13, 2017 8:07 PM
To: Customer Care
Subject: Fw: Temporary termination of my Account Number 2770661 FTTH235121 URGENT

Hello Team,

We have called many times on the number provided and have asked them to put our connection on safe custody.
During the time of installation your representative told us that its quite simple to put connection on hold/safe custody.

I have been calling you and nothing has happened.

I want you to escalate my issue to higher authority otherwise I will lodge a complaint in consumer court.

Thanks,
Devender

On Monday, 23 January 2017 7:17 PM, Customer Care wrote:

Dear Connect Customer,

This is in reference to your e-mail requesting for the safe custody service.

We would like to inform you that safe custody service has been closed in system, so we are not able to hold your connect connection.

For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Wire line Fault -198 Toll Free
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing/phone fault - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]

Connect Mobile Apps on Google play Store and Apple store:
On Google Play Store you can click https://play.google.com/store/apps/details?id=videocon.connect and Apple Apps Store https://itunes.apple.com/in/app/connect-broadband

REGISTER TO GO GREEN

Go green by registering with E-statements over printed ones, as it helps us save paper and save environment. You may log on to http://connectzone.in/e-bill.php

From: dev purohit [mailto:[protected]@yahoo.co.in]
Sent: Thursday, January 19, 2017 8:52 PM
To: Customer Care
Cc: Hina Purohit
Subject: Temporary termination of my Account Number 2770661 FTTH235121 URGENT

Hello Team,

Currently I am out of station and I have made full payment yesterday of rupees 1350.
Currently I don't have any dues pending.
Kindly stop my service till my next confirmation, I will update you once I will come back from my trip to reactivate it.

Please acknowledge once done.

Regards,
DP

Disclaimer: This e-mail & attachment is intended for the sole use of intended recipient(s) and contains confidential & privileged information. If you are not the intended recipient, please intimate the sender and delete the email. Any unauthorized use, printing or copying of this e-mail is strictly prohibited & unlawful.

Disclaimer: This e-mail & attachment is intended for the sole use of intended recipient(s) and contains confidential & privileged information. If you are not the intended recipient, please intimate the sender and delete the email. Any unauthorized use, printing or copying of this e-mail is strictly prohibited & unlawful.

Disclaimer: This e-mail & attachment is intended for the sole use of intended recipient(s) and contains confidential & privileged information. If you are not the intended recipient, please intimate the sender and delete the email. Any unauthorized use, printing or copying of this e-mail is strictly prohibited & unlawful.

Really very careless and irresponsible staff

I have disconnect my connect broadband due to shifting from amritsar to delhi and cleared all due and get noc too but since three months daily several times sms and phones calls for asking that pay the bill many times i have sent
Emails to all officers and cleared that i have paid all dues but they acts like robot and continue sms and calls now please tell what to do now.

My connect disconnected no is[protected]
Email [protected]@gmail.com

Connect broadband is even worst than Tikona and other cheap providers. My name is Rohan Sikri resident of Guru Har Sahai dist Ferozpur. These people are money eaters. In every month for atleast 8-9 days their internet does not wor and wen I said to remove connection the internet got off very next day and after 4 months I am getting bill for amount to pay. I did complaint many times, every internet provided has different way of deactivating their connection from customer side. They never told me procedure. So now since Nov 2016, my bill is same even I paid Rs 700 as suggested by connect people still remaining amount is not adjusted. No one is there to listen your compalint. When I call on customer care number no senior is ever available. If I do complaint internet is not working they takes atleast 2 and half day to rectify, even their cables are of no worth. Useless services and useless crap people.

I, Amit Khanna was using connect connection number (DSLS-255519) at Nijatam Nagar, Jalandhar.
I have called Customer care on 8th Dec 2016 for my connect DSLS 255519 no disconnection. But Customer care told me to drop an email to [protected]@infotelconnect.com. I dropped the email on 9th Dec 2016.
Further i got the call on 10th Dec 2016 from customer care department that your no is disconnected. But I did not got any written confirmation in email. I called the customer care again on 18th Dec 2016, but the customer care guy
told that we have not got the request. Compliant registered is 13923343. They don't take disconnection request from Customer Care, Android Connect Application and only medium is to get it done via email. But they are not replying to emails on time.
I again sent them an email on 18th December 2016 requesting to confirm me in mail about disconnection. I have discussed with rahul in Connect customer care department. They send the acknowledgement email on 19th Dec 2017 stating that billing of Connect number has been stopped temporarily.

I again sent them email on 19th dec 2017 stating that the initial request was given on 9th Dec in email and customer care did confirm in past on call that my connection is disconnected. I did sent another follow up mail on 18th
Dec.So billing will be only till 9th Dec. I asked them to please confirm and let me know the total outstanding ( billed and unbilled amount) so that i can pay ASAP.

On 20th Dec 2016, I got and email from connect stating that disconnection of DSLS255519 is under process, billing for same has been stopped from 19-Dec-16 and for full & final bill, they will send me the details after 25 days to
help you further.

Further, I did not got any email, call from Customer Care regarding Full and Final Amount.

Now I got a call from [protected] on 9th Feb 2017 that connect company has filled a case and I need to deposit 1457 Rs ASAP. They said to call urgently to Advocate Harpal Singh on [protected] otherwise they will issue a Legal Notice.
I called this number and Mr Harpal Singh abused me on call and mentally harassed me. I found that the no is from Sartaj recovery agency in Mohali and not from any advocates.

This is pathetic service from Connect. They need to improve the process and communication rather than investing in recovery agency for harassing customers.

Request you to please take strict actions against company.

Thanks
Amit Khanna
91 [protected]
Jalandhar

Maine apne sare bill connect ko pay kar diye hai par mughe roz unki taraf se call aati hai aur kehte hai ku aapne 3300 rs dene hai.ab to wo mughe phone kar ke dhamki bhi dene lage hai ki agar payment nahi ki to court me case karege roz lady phone karti hai aur kehti hai ki mai tees hazari court se bol rahi hu.pls help me roz fake call aati hai kabhi kehte hai ki m.r rajesh se baat karlo unse pata chal jayega ki aapke khilaf kon sa case hai kabhi kehte hai ki aapne agar 3300 nahi diya to 20000 penalty lagegi mai in sab se tang aa gaya hu pls mughe isfeaud company se chutkara dilaye . Inki tarah se call aati hai ki 399 wala plan hai 5gb milega lagva lo
Jab lagvao to bill 899 ke hisab se aata hai apne aap hi plan change kar dete hai pls help me

Dear sir,
My self vanish from Abohar punjab. i m using connect broadband from many years my connect no is [protected]. they increase the rental of my broadband without my consent and disconnect my connection and after disconnection they continues sending me bill. plz c the matter and resolve the issue. My connect no. is no. Is [protected].

thanks & regards

Vanish
[protected]

Hello

I am shubham from zirakpur from 2015 m using connect broadband and from march 2016 the service they provide was worst so didnt pay the bill and on 4 june they adjusnt paymnt of making bill from 3500 to adjustd at 1200 on 4 june 2016.
One person changed the modem said it was not workng and changed it than later same problem occurs and after one week i got call from connect that your payment is not clear and u will not able to use services and after 3 days they said sorry ur payment is clear and internet will start working evng. But still am bot satisfyng with the service and the person who came to check the problem he did not have sufficient knowledge. So again i did not pay bill and said them to sort out my problem first...
No response

And now am getting calls from unknown advocates from mohali mr jaspal[protected]. That "saman" as been issue and u get a notice at ur home and nothing has come!
And now on 16 jan another call from DLS DELHI of nidhi sexena +[protected] to pay 5145 amount of bill otherwise u have to pay 30000 for this.
Nidhi saxena give no of rakesh sharma adv[protected].
He told me to pay 5145 right now or we issue a legal notice and even he told to pay 3000 amount to connect office or they will send legal notice of 30000.

Am a student and i call to every person at connect and they not giving response

They isuuse another no to me without disclosing previous no and at time of installing on 29dec 2016 they said its new no oll free and oll ur previos balance is cler.

Old connect no[protected]

New connecf no[protected]

People to whom i talked
Vikas[protected]
Vinod[protected]
Santosh[protected]
Shubham [protected]

I have disconnected the service provided by connect broadand "directory number- [protected]". Their account number is 2727508 in which I submitted all the dues(amount). Customer name - KUMAR RAUSHAN but the customer care calls me regularly from mobile number - [protected] and say I cheated them. They filed a fraud case against me in Tees Hazari Court in Delhi. I have paid all my payment before 2 months and also all the articles like modem etc were taken back by them at the same time only.
My contact is given below if required for any formality.
Kumar Raushan - [protected]

Hoping for a prompt action. I will be extremely thankful to you.

Thank You

Dear Sir,
My broadband connection DSLS 139900 has been changed to [protected].But the telephone set is not installed till date. I have requested many times to customer care and appellant authority of CONNECT but the matter is still unresolved .

Now due to harrasment created by connect company yesterday I wrote to appellate authority thst if they are incapable to solve the issue before ending my current billing cycle. Kindly deactivate my connection.
Now I want to pay only 50 percent of my bill for the month of November 2016 due to failure of the service provider.

Thanks and regards
JAGJIT SINGH
DSLS139900/[protected]
[protected]@rediffmail.com

Hello every one! I recently registered CONNECT broadband connection last month. Their executive told me speed up to 8 Mbps as described in their online tariffs at www.ConnectCare.in and I was told that at-least i will get 7 Mbps, even at peak time. Although their speed is good & more than 7 Mbps but at peak time, speed falls below 8 Mbps and I want dedicated 8 Mbps or above speed. Ii will request CONNECT technical team to please provide higher speed options in sector-45 A chandigarh.

Sir, yesterday 11/11/2016 i paid 1034/- rupees of my connect broadband bill ([protected]) through my HDFC internet banking but my transaction failed at last and my amount 1034/- rupees deduct from my HDFC BANK account.According to my bank account statement transaction id is[protected].so please sir check your system and do my transaction successfull.Thanks

Hey,

My internet was not working in july for 10 days. So i register a request for deduct amount of 10 days in next bill. But my bill was not deducted in next bill.
I have requested 3-4 time for deduction of amount. But they did not approve my request.
Till now my internet bill in coming rs.[protected], even my internet plan is rs800 per month. It's my 3th or 4th month to pay regular overamount bill.

Now i want cut my internet connection, but they told that clear your previous balance after that proceed.

But why should i pay 10 days amounts, even that 10 days my internet was not working.

Fraud by connect zone
Company like connect zone is looting customers by sending their non technical sales boys. They offered us 750 per month and get attractive internet with unlimited calls etc etc. My wife trapped in their fraud offers. They told that they will charge rs 600 initial and 750/month as monthly rent. She said ok. They come n fitted get their 600. Show her see internet is connected. It connected for a while. In evening as i came from my office. Checked no signal was there. Informed them. After 2-3 reminder, one of technical guy came n said any fool person offered you in this area. There is no signal for connect here. We were surprised. We asked them to give our money back. But n response. After month they raised a bill. We asked them p[ick ur hardware n give our money back. After their reminder, they started threatening my wife again n again. Last week, they threat her and they will sue her in court and u have to pay there 30000 etc etc or u submit 1600 immediately within one hour. She tried to contact me but by chance i couldnot be contacted. So she had no other way but to deposit 1600.

Now, plz tell us is there any fault o[censored]s. I[censored] r coming at my home to offer n fit then why i go to ur shop to deposit ur hardware or surrender there. A customer no such extra time. Even today there is no signal in our area.

Wish to sue them in court now. Can anybody help me the procedure….

This is in reference to your email requesting for the fault waiver. My complaint no. Is 13475280
We would like to inform you that as per your request applicable fault waiver of rs.550/- has been credited in your connect account as a goodwill gesture, same will reflect in your next month bill. But my waiver is not resolved. Please contact to sec-47 connect branch to solve this waiver.

I have made numerous complaints at your customer care to resolve the problem of discontinuation of internet from the last two weeks but I haven't received any positive feedback or solution to resolve my broadband connection as soon as possible because due to company's poor service I have suffered lot of loss in my work.

So, I request you to disconnect my connect broadband connection immediately.

ITS URGENT

Dear,

My self Atul Jain Connect user no.[protected], fully Disappointed with poor service 5 to 8 days net disconnected and no problem solving, no waiver after request, and Dp is hanging in road its broken after telling to customer care and local office no problem solved, after calling to customer care even no response from there and company charging high plans rate for this poor service so its a request to disconnect my connection and do full & final.
even they are not giving me waiver for those days in which service is not in working
HOPE GET SOLUTION SOON...

Atul Jain
[protected]
Amritsar, punjab, INDIA.

I have wifi internet plan of 699 i.e. i pay around 870 per month to connect for providing me this service in which they promise to give 1 MBPS speed for first 10 GB followed by reduced speed of 512 kbps. This company is a number 1 bandwidth stealer. This is an every month's issue. I have extremely narrow bandwidth usage without any downloads apart from webpage download part. Before upgrading my plan from 5GB data limit to 10 GB data limit, my 5 GB data used to exceed after 10 days, but now, even with 10 GB data limit, my 10 GB data exceeds in 10 days, without having changed my internet habits. Thereafter, my internet speed should be 512 kbps as promised, but, i fail to load even a google page. The speedtest shows the speed to be be around 300 kbps or even lower. The customer care service is also worthless, they people themselves don't know what the issue is. I am extremely frustrated by their pathetic service, i am their customer from a couple of years altogether, some days go good while others go extremely poor.