Quadrant Televentures / ConnectZone.in / Connect Broadband Complaints & Reviews

Connect salesperson called me in last week of July 2018 from [protected] and sold me internet connection that would give me unlimited data at 50mbps speed.

Immediately after installation of new connection[protected], I confirmed in the Welcome call that I have opted for this tariff plan for unlimited data at 50mbps speed.

Four days after connection was installed, another salesperson called me and told me that my connection does not give unlimited data at 50mbps speed. He offered me to upgrade my tariff plan to increase FUP limit on my connection. BUT it was supposed to be UNLIMITED in the first place!

So I called the first salesperson at [protected], who booked my connection. She continued to insist that my connection has NO FUP limit.
Moreover she advised me to not listen to any other telecalled from Connect.
You can listen to recording of that phone call here https://www.dropbox.com/s/67tijk83xs89zon/ConnectSalesJul2018-[protected].aac?dl...⇄

I asked her to give me written confirmation that there is no FUP limit on my connection. She agreed to give me in written but then she stopped answering any of my phone calls.

Given that I never needed a connection with limited data on higher speed and then unlimited on slow speed ---- I reported this incident to the customer care by phone and by email.

They "helped" me by terminating the connection BUT asked me to pay outstanding bill of Rs. 358.

After 10 emails and 15 phone calls over next 10 days, the Appalle officer waived off Rs. 200 and I still had to pay Rs. 158.

Copy of all email correspondence can be found here https://www.dropbox.com/s/4vwr3x7n3757ld9/connect-emails.zip?dl=0

I have contacted connect customer care many times for disconnection of my ftth 194811 but i have received no response or any action from them . They know just to fool people. Never recommend connect to anyone.i have also sent emails to [protected]@infotelconnect.com from there also i have received not a single response or action.customer care executive on call always say you will get call from concern department but till now i havent received a single call from them what a poor service

I want to disconnect my broadband.I don't find it economical & irritatingly slow.With hidden tricks you had been manipulating financial terms in your favour. You started with 700/ & cleaverly went up to more than one thousand.last 20 days of each month it used to be very slow.cleverly slowed down, a sort of instigation for opting expensive plans against custmer ethics.So please disconnect my connect broadband immidiatly.

Bill of the month of may wasnt paid by us. Then they disconnected our services of broadband in june still we have to pay bill of june month as well.
Without any services they are charging monthly rental and to disconnect services first need to clear bills.
Otherwise they will keep charging us.
Now i have cleared the bill.
But i really want my money back for june because of no services provided by them

Hi I would like to disconnect my connect broadband and would like to know the process for the same

Customer care is having worst experience with connect and would like to discontinue our service

My internet service is not working from last 1 week and no one is bothering to take up the call but instead giving further numbers to call.

I hope if you issue resolving team is as good as the Sales team, would make difference in your service

My DSL is id: 298536

I was having connect broadband and i have requested them to close it in january but they were just making excuses and generated another bill of january. Finally i got a call in february that we can close this connection and for that they told me to pay certain amount via paytm and which i did and i have record of it in my list. Then they said your connection is closed and now you will not get any call from us. After couple of days i got call from connect and they are asking me for the payment again. Which was unacceptable because as per the last discussion, i have made the payment and now they are asking for more payment.. I mean what is this??? I told them that i have already paid and they were like ok our mistake, you must got call from our another department etc etc and cut the call. Till now i used to get calls from connect and they are still asking for money and telling me that your connection is still going on which i am not getting how?
And the most strange thing is, today i got a call from a advocate and she was telling me that connect have filed a legal action against me and if you want to save from it then kindly talk to the support and co-operate which again i am not getting why i need to talk to them??? Can't you guys talk to your team and resolve this issue?
I really don't know why they are doing this.. I am really fedup and i am thinking to file a case against them in consumer forum for annoying and harassing.

I had face lots of issue with this company's services just because of snr speed issues.
My name nitesh sharma and my connect number is [protected].

Company know already that they have no proper snr in my location (141001) but they commit me 24 mbps plan in my house and also commit that they will provide upto 100 mbps plan further days as soon as they grow up but main problem is that suffer from to many problems in my internet service and bad thing is that daily or alter days i had to file a complaint only for speed issue and disconnection problem in my modem.
Now talk about commitment as i wrote above, they commit 24 mbps in just a fixed amount but now they decrease the speed 16 mbps instead of 24 mbps in same amount, and also company say snr issue will be sort with this plan.
So i this this unprofessional issue to decrease my internet speed.

Name: nitesh sharma
Number:[protected]
Connect number : [protected]
Email id : dr. [protected]@gmail.com
Area code : 141001

Hi,

My name is akash and this is regarding my connect broadband connection. I installed the connection last year in january and the connection was bery unstable. I made back to back complaints in february that my internet was not working and everytime the complaint was resolved stating that they came to visit and i was not home or they resolved the issue from backend, however, my internet was still not working. I sent them an e mail to disconnect my connection as i was going to bangalore for a month and it was anyhow not working. They never disconnected my plan and kept sending the bill and now i am being asked to appear in court for peshi. I am sttaching a screenshot of the e mail that i sent in february. Please let me know what can be done.

Akash

As i am proceeding to out side of town for couple of years therefore kindly de activate my no[protected] immediately. Outstanding bill amount may please be intimated so that this can be deposited along with apparatus.

This may please be treated as most urgent

Premendu roy
10-b angel apartment green enclave
Lohgarg zirakpur distt mohali punjab 140603
[protected]

Dear Sir
This is with reference to my fathers broadband connection disconnection as he has left India.The application was submitted to connect office Patiala on 22 Feb, 2018 and the broadband services were discontinued on 27th Feb 2018.
He was made to visit the office twice and misguided by the customer care executive there.He is a senior citizen 81 years old and a heart patient and has gone abroad for treatment.He was told that initially they would keep the number in safe custody for two months for which he paid an amount of rs 420 after which the company will disconnect.
Unfortunately, he has been duped an billed for the month of March.Rs 420 paid earlier plus rs 161 to be paid for March.Now the number had been barred for non payment of March bill on a number which had been disconnected since 27.2.2018.
The customer care executive signed application with the receipt of the amount of Rs 420 submitted is with us.We are not liable to pay any bill in future also.
Kindly resolve the matter at the earliest and stop the billing of an unused and disconnected number.
Customer care executives are harassing us and not taking our complaint nor letting us meet high officials.
This matter should be resolved at the earliest.Regards Shalu Singh.

Dear team

My land line no. Is[protected] and i m requesting them to convert this combo dsl plan to simple phone due to unsatisfactory services of dsl.

But company is forcing me to have the connection.

Pls. Find enclosed the mails sent to team.

Mails are sent to customer care team and appellate. [protected]@infotelconnect.com; '[protected]@trai.gov.in'; '[protected]@holidaywala.net'; '[protected]@holidaywala.net'; 'krishna. [protected]@infotelconnect.com'; 'bharat. [protected]@hfclinfotelconnect.com'; 'narinder. [protected]@hfclinfotelconnect.com'

Dear team

Your local office staff by the company is also not providing any guidance. They are also saying that migration is not possible.

For your information i had been an employee with hfcl in patiala. We had been routing the migrations from pots to dsl n to dsl to pots.

Kindly do the needful to migrate this no.[protected].

Dear appellate authority in hfcl and in trai look into the matter.

Harminder walia
(G. M. Sales)

S. C. O. 2019/4
K. S. M. Road
Rajpura, distt. Patiala
Punjab-india 140401
Phone +[protected]
E mail : harminder. [protected]@holidaywala.net
www.holidaywala.net

From: customer care [mailto:[protected]@infotelconnect.com]
Sent: thursday, march 29, 2018 10:15 am
To: harminder. [protected]@holidaywala.net
Subject: convertion of our dsl compo plan to simple telephone

Dear connect customer,
This is in response to your below mail in which it is mentioned that you want dsl to pots migration of your connect number.
We have already informed you that good self that same is not possible. To continue with phone services only, you need to disconnect the existing dsl connection and need to take new voice connection. There is less possibility that you may get same connect number, so we request you to contact our local office for the same as our team members can guide you better as per feasibility.
For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing connect.

Yours sincerely
Customer care team

From: harminder walia [mailto:harminder. [protected]@holidaywala.net]
Sent: wednesday, march 28, 2018 6:42 pm
To: customer care
Cc: appellate authority; [protected]@trai.gov.in; [protected]@holidaywala.net; [protected]@holidaywala.net; krishna. [protected]@infotelconnect.com; bharat gogia (Csd); narinder mahajan (Operations)
Subject: re: convertion of our dsl compo plan to simple telephone

Dear sir/mam

This is in regard to your kind response to our request. We would like to request you to kindly change our plan from dsl combo to simple telephony with the plan of rs. 125/- rental per month.

You must not force consumer to continue as per your convenience. We are your subscribers and we hope to get the best possible services from your esteem organization.

Our dsl number is[protected].

Contact number : [protected]

Harminder walia
(G. M. Sales)

S. C. O. 2019/4
K. S. M. Road
Rajpura, distt. Patiala
Punjab-india 140401
Phone +[protected]
E mail : harminder. [protected]@holidaywala.net
www.holidaywala.net

From: customer care [mailto:[protected]@infotelconnect.com]
Sent: monday, march 5, 2018 10:20 am
To: harminder. [protected]@holidaywala.net
Subject: convertion of our dsl compo plan to simple telephone

Dear connect customer,
This is in response to your below mail in which it is mentioned that you want dsl to pots migration of your connect number. We would like to inform you that good self that same is not possible. To continue with phone services only, you need to disconnect the existing dsl connection and need to take new voice connection. There is less possibility that you may get same connect number, so we request you to contact our local office for the same as our team members can guide you better as per feasibility.
For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing connect.

Yours sincerely
Customer care team

From connect numbers dial:
For wire line fault -198 toll free
For internet/technical complaint - 198 toll free
For product & scheme/billing - 199

From non connect numbers dial:
For product & scheme/billing/phone fault - [protected]
For internet/technical complaint - [protected]
Fax no. :[protected]

Register to go green

Go green by registering with e-statements over printed ones, as it helps us save paper and save environment. You may log on to http://connectzone.in/e-bill.php

From: harminder walia [mailto:harminder. [protected]@holidaywala.net]
Sent: saturday, march 03, 2018 7:57 pm
To: customer care
Cc: appellate authority
Subject: convertion of our dsl compo plan to simple telephone

Dear sir

This to request you to convert our dsl combo plan for no.[protected] to simple telephony service with the lowest voice plan of your company.

We shall be thankful to you.

Harminder walia
(G. M. Sales)

S. C. O. 2019/4
K. S. M. Road
Rajpura, distt. Patiala
Punjab-india 140401
Phone +[protected]
E mail : harminder. [protected]@holidaywala.net
www.holidaywala.net

I had make a request to connect to transfer my connection in july 27 and they transferred it on sept 16. On sept 17, my internet stopped working and they asked me to pay pending bill which i never owe. During the transfer period i haven't used the internet since i transferred from the location and took the equipments also. I asked customer care to check with the usage for that period which they didn't care about and obviously, they took the time to transfer the connection not me so it doesn't make sense to pay the bill. They are now threatening me to send legal notice and told me that i might need to appear in delhi high court, which is totally a harassment since i am from chandigarh and there is a high court. This is pure harassment and mentally torture. I will reply to their legal notice, appear in the court and at the same time, i will file a case against them in consumer court for sure since everything is documented and i have their call recordings. This needs to be done, i am going through in a difficult time because of them.

In my opinion, never use this connection if you want to have a peaceful life.

My name is karan verma, i am really very very frustrated with connect service. I have started a new connection 12 months ago. I am fed up with the connection issues from last 8 months regarding sometime network issue, sometime calling issue and sometime billing issue. I got a call from connect customer care who is employee at sec 35 connect office chandigarh regarding upgrade of my plan from normal to unlimited plan of same charges of rs. 999 without any extra charges in which we will get free unlimited calls and 40 gb wifi data at the speed of 40 mbps. I deny the change of my plan but again and again requested by the customer that sir, its is a benefit by the company to its valuable customers only and i[censored] not satisfied by these plan also change after some time. I ready to upgrade and he told me that nothing will be charged from you. But connect services is very very poor without cancellation of my old plan they will also continue on my name second plan. After one month connect head office call me and said that sir your bill is pending and submit the same as soon as when i fed up then i went to your office. He assures me that your issued will be resolved immediately and now one month passed away and no issue has been resolved.
This connect telecom is totally fraud fraud fraud and cheap. Worst in service. This telecom has only the thirst of money and the employees of this telecom are the same fraud like company. This telecom is doing fraud with people. And charging extra bill. Be careful from this telecom service. Even the customers are not able to take the satisfactory response or solution from the head office mohall
So be careful from this telecom service. Now i am going to consumer court and trai to complaint against this telecom and there employees.

Karan verma,
Connect landline number. [protected]

 
Sir connect ki service ke kaaran kafi logo ko bhut stress mein jina padta meri tarf se koi request na hone per bi unho ne mera plan change kar diya uske bad do din tak mera net nhi chala jab mene customer care ko call ki to meri complaint registered hone ke bad agle din technical helper mere ghar aaya aur usne bataya sir pehle bala ladka modem sahi se laga kar nhi gaya hai fir usne apne seniors se bat karke modem ko change kiya aur tab net start ho gaya but mera landline number tab bi nhi chala usne muje bataya sir ye after 3 days ke bad chalega but after 3 days meri problem sahi nhi hui customer care ko fir se call ki aur customer care ke ne bataya sir aapke plan mein landline number nhi hai jo company ne apne base per change kiya tha mene bataya meri family ko to landline number use karna hota hai to usne bataya sir iske extra charges lagange aur mera bil pahunch gaya 999 se 1270 next day mere ghar phone lag gaya but mera number change kar diya gaya mene connect ke head office bat ki banha per madam diya ne muj se kaha sir aapka number same rahega muje thoda time do but kafi time hone ke bad bi mera bi jab mene fir se call ki to unho ne bataya sir aapko old number nhi mil sakta mene pucha kun to unho ne bataya sir aapka plan change ho gaya hai mene bola aapki company ne mera plan change kiya hai mene to koi request bi nhi ki thi aur upper se kitne din mera net aur landline number band raha per kuch nhi hua muje naya number se satisfy hone pada. But sir after one month muje connect ke customer care se phone aane shure ho gaye ki aap apna bill submit karo mene bola sir mene to apna bill submit karva diya hai to bole nhi aapke name per do phone hai jo chal rahe mene bola do phone mein kya karunga aur aapke pass koi list hai ki mene dono phone use kiye hai connect ke customer care ne saaf mana kar diya aur kaha sir muje nhi pata apna bill submit karo nhi to aap net use nhi kar paoge iske bare mein mein connect customer care 35 mein jakar bataya banha ki employees ne iske bare mein apne se senior ko mail kar di jo bo hi madam diya thi jis ke kaaran mein problem face kar raha tha unho ne kaha sorry sir hamare kaaran aapko problem hui but do din ka time do ab aapko koi phone nhi aayega but sir after one week muje fir se phone aane start ho gaye aur bo itni rud behaviour se bat karte hai mein bata bi nhi sakta aur legal notice issue karne ki bat karne lage. Mene tang aakar jo phone use bi karta tha use bi disconnect karva diya aur 1585 ki amount submit karva di. Per tak muje unki tarf se mere name per chal rahe old phone ke cancellation ka koi sms ya call nhi aayi. Plz sir inke against koi action jarur le

Sir i runni singh, i have a connect connection in my academy ashiyana colony derabassi. The no is [protected]. The connect agent connect it totally free.. We have to pay 2 month charges. But after that we don't need this connection. We called to connect costumer care for disconnect this connection many time on this no[protected] and[protected]. But they can't disconnect it.. The connection was closed but every month they sent bill but don't disconnect it.
I don't know what i do.. Because they told me.. If you not pay our bill we take a legal action
Please help us
I don't need this connection

I was promised that i will get 4 mbps but i am only getting 1 mbps. Videos won't play and buffer all the time. The customer support said i can not disconnect before 3 months. It is just been few hours since broadband was installed but i am already disappointed. I want to disconnect this month only. Customer care executive harassed me over the call. I did not sign the contract anywhere. Please help to sort this out.

I am sunil kumar living in 100/11 phase-9 and my connect no is [protected]. My internet connection is not working from last 15 days and i have called customer care many times but they did not respond my request.

This time i am writing to you because me and my family are very hassle of this.

This is my humble request to you that kindly look in to this matter and take some suitable action against concerning authority so that my work does not suffer

With regards

Sunil kumar

[protected]

Dear sir, i have paid my broadband wifi bill rs. 383 on 3 feb 2018 through net banking with reference no.[protected]igacvokve7. Above amount has been deducted from my account, but i did not receive any confirmation about payment. My wifi no. Is 500346. Please solve this problem. My mobile no. Is [protected]. And my house no. Is 13, passi nagar, pakhowal road ludhiana

Want to disconnect my connect no. [protected]. Tried calling customer care but they are kind of stalling. Also, when tried to asked about the security they said it will not be adjusted into the bill. I mean for new connect they come to the home but for taking my security i have to skip my day job and go to connect office for getting a cheque that i have to submit in the bank.

I am suddenly shifting to delhi how can i go to connect main office which is very far away.

I got connect broadband connection from sector 35 chandigarh. This lady ms deepika gave me an offer of rs 2200 saying it included 3 months bill as well as landline installation charges. But then refused to have a landline and asked them to refund the 550rs that they said is the installation charges. The customer care told me that it would adjusted in my 4th month bill. But now iv got a bill of the month december that has not been adjusted. They did not give me any kind of detailed bill until i asked them. Sometimes they say they have charged me 311rs gst for one month and no tax for the rest 2 months. They changed my speed to high speed saying the charges will be the same but now showing me increased rates. They did not give me any notification of change of plans. They have been calling me twice a day asking to pay off and have also barred my services. I was hospitalised for leg fracture and now they are asking me to come to the office to settle the issue. This is fraud and pure torture. I would suggest no one take connect connection because this is fraud and #!

My account no - 3106489, i was give last settelment amount of rs.1300 at your care office for the disconnection of your services but they not gave me any noc, but your asset (Modem) still i have, and your agent or executive not came to pick their assets from me, but now i get calls from your company agents about that my account is still running and my bill amount is rs. 1600 something still outstanding but i was not use your services a littel bit after pay settelment amount of rs. 1300,
So please help to ressolve this issue and kindly less my amount of bill rs.1600 because it is unsed bill of your services which i was not use.. Thank you..