Quikr Complaints & Reviews

Horrible service. I called the company a few days back asking for their aerobics home service, they readily agreed initially. I was clear from the beginning regarding the payment and my location and they even agreed with my requirements. Then on the day of the beginning, she never arrived and didn't ever bother to inform us.
I called them up instead and i was told that all of a sudden they can't come because of the distance and will only come if the previously discussed amount is doubled!!! Is this the way quickr functions? Should consumers choose quickr and its respective ads to get cheated? Where is the authenticity?
This issue should be addressed as soon as possible keeping in mind that this health instituion is out there waiting for its next victim to harassment.

Paid the full amount on 6th april. Item was supposed to be delivered on 7 th. But the item is not even picked up till now.

I have been calling customer care and was being given false status like item is picked up and is on the way.

It was getting rescheduled from 7th for reasons not known. Me and the seller have been getting messages that we are not reachable. Whereas there was no such issue and we could a always contact each other. This was also reported to customer care.

Now i am seeing that the details of this order and my other offers are also not appearing in my account.

Even my calls are not going through to customer care. The same is the experience of the seller.

I m joraver singh. I have ordered a mobile j7 fone from quikr nd paid by credit card on 27th feb. The order id is 166011. But suddenly i have cancelled my order nd request for refund. I m very sick to hear again n again that wait 2 days or wait 5 days. Today is 11 april but i have not received my refund. I m requesting u that pls do something nd refund my money from a fraud website named quikr.com. thanks

This for my ad[protected]. I got a call that a buyer is interested and he buyer had paid the money for the cot. After that i got a call from customer care to book a slot for the pickup. After booking a slot no one came. After that i have called customer care 5 times and every time they reschedule the pickup. I have dismantled the bed and now i cant do anything rather than wait.

I purchased the product on march 28th by paying 900 rs for the decor items. It was scheduled to be delivered on the next day, the driver asked for my address but failed to deliver. The next day i got a message saying it was delivered, however it wasnt. When i called them they kept asking more and more time to resolve this issue but none of them got back .
Vikrant from the escalation team was the one who spoke to me. Initially he gave a turnaround time of 48 hours but never bothered to take my calls again when i contacted him after 2 days also.. He was deliberately avoiding my calls and cutting my calls by putting it on hold.
Its been more than 10 days. I havent received my product nor any refund as requested.
Please help. I have already wasted so much of money on making std calls to their delivery office every single day for an hour.

For ad i'd[protected]
Hi,
I was supposed to get delivery by yesterday (10apr16), and regarding that i called 6 times yesterday (Sunday 10apr16 ). But there was only one response"we are escalating this issue on high priority"
And now seller is demanding for pic up by today(11apr16) at any cost else he is going to cancel the deal for sure.
And quikr will be responsible for this. More over i paid the full payment on 7apr16.

The brand Quikr is into the lame business of Delivering promises during sale and fails to deliver everything that was committed. We had availed of the free service ads to sell our Zen Estilo car and got many responses but the prices they quoted was not satisfactory. We received a call from the Quikr Sales team and the executive Mr Yogesh said that if you will pay Rs 1300 you can get a premium ad and you will get the following benefits
1 More visibility
2 We will sell your car in 2 weeks guarantee
3 We connect you to buyers as we have direct contact with buyers.
4 We will follow up with you everyday to find out the status.
5 We will help you sell your car at a better price compared to what you have currently quoted i.e Rs 215000. He suggested me to increase it to Rs 250000.
After all the promises made none of the above mentioned points were adhered to.
As soon as the money was credited to their account no body ever called nor responded to the multiple calls made by me.
I as a consumer feel cheated by the brand Quikr.

I made two purchase on 6th april 2016, the ad id for them are[protected] and[protected], yet the delivery is not made and even you people are not replying me, i had call hundred a time in name of support there is a bussy tone, people put u in hold and runaway, the guys name are abhisekh from okhla, delhi, rihal frm banglore on your no[protected],[protected],[protected], [protected].Even you are using oldies software even it can track your order or cancel the order, quicker website is design in a such a way they can loot your money if not then reply me in confidence either i am gone sue you people in court, trust me how big you are but you will be nothing without customer. Please do confirm me about the exact delivery date either the cash back.Thank you.

I purchased a product (Ad-ID[protected], last Saturday which was 9 nine days ago from the time I am writing this complaint. I was told by Quikr that I would receive a call regarding the scheduling of appointment for delivery within 48 hours of making the transaction, so I waited 48 hours but I did not get any phone calls from any Quikr representative. So, I then tried calling the customer support (Which is not Toll-Free), and after literally half an hour of continually trying to reach customer service since the phone lines are always busy, I finally got through. When I told them that I still hadn’t received any calls, they asked me to wait another 24 hours assuring me that I would get a phone call by then. But I didn’t. So I called up the seller wondering weather he is unavailable to contact, but found out that he is available and is waiting for a call from quikr regarding the pickup. I decided to wait another day but I still did not receive any phone calls. So quite annoyed by your service I tried to reach the Customer service again. The phone lines again were busy all the time and after endless trying (Which nay I remind you costs me money for every time I try to reach the phone lines because your customer care numbers are not Toll-free) I finally got through and after talking to one highly un co-operative customer care executive, lodged a complaint. Now hoping after lodging the complaint, I would finally receive a phone call, I waited. But I did not, and still haven’t.

Every time I try to reach your customer service all your phone lines are busy and I really don’t want to waste my cellular currency buying into the scam you people are running. I am honestly very, very, very annoyed by your customer service and general attitude towards your customers. Your organisation is just running a scam to hold buyers money without purchasing the product from the seller and keeping both the seller and customer in the dark which is facilitated by under-equipped customer care services (Which again is not toll free).

So, I now want to cancel my order and I expect a complete refund of my transaction including the currency I spent trying to contact your scam telephone lines and some more compensation for all the waste of precious time that I could have spent doing something more productive of.
Which I am sure your organisation will make if this whole thing is not a just scam organisation.

I had ordered a dining table set - ad #[protected] and paid via the online gateway. I received a confirmation message that the same will be delivered on april 10. I waited the whole day expecting an update from quickr on the delivery. However since i received no update and called them @ 4 pm and again @6:45 pm. On both the occasions the cs rep told me within half hour i would get a call from the delivery guys. The call never came. I decided to call the seller and he said that the quickr delivery guys came but refused to take it as there was no lift! Even when there were 3 of them. The cs reps are of a help either. They just keep saying that i will receive a call within half hour but never got any call. Now i have no idea on the status of the order andy account is debited

I want to cancel my order, becauase i have already replace my order with microsoft lumia 535 on today

Order confirmation
Id[protected]
Payment mode
Cash on delivery
Order placed on
07 april 2016
Order delivery:- free
Your order will be delivered to
Near ghandhi statue rama krishna rao pet kakinada east godavari district,
Kakinada - 533001.
Order details

Sub order id- 235665
Microsoft lumia 540 (Black, 8 gb)
Brand new phone
Quantity- 1
Sold by- ncpl
New phone price
₹ 8400.00
You saved 5%

420
Exchange discount
-1.00
You pay
₹ 7979.00

My add id is[protected]. I booked Lenovo k4 note on 2nd April 2016 but today not delivered my order. When order picked up from the seller but not delivered yet. And customer care not given good response.
All quikr friends jinked sath aisa fraud hua h wo hamare sath aage aaye aur hum sab ek sath milkar in quikr walo k khilaaf complain Karen wo b consumer court me. Agar hum sab ek juth hokar wahan complaint karenge to ho sakta h jaldi sunwayi ho. Friends akele rehkar sab kuch chupchap sehna theek nhi ha. Sath me aao aur inke khilaaf action liya jaye taaki hamare jaisa aur koi b customer inka shikaar na bane. Friends watsapp me on eight nine 24 zero eight nine 121. Please doston hum ek hokar hi inko saja dila sakte h.

It is worst regarding quikr door step service. That is only promoting articles online and asking for delivery at our door step without asking that how much far delivery place is. If customer is asking for any product to deliver at any place and further the company do not deliver such product at that place after taking the amount online from the customer, it is cheating and that is making that brand image or service poor. If it happens, that is company's duty to deliver that or similar product to arrange by surroundings at customer's door step. Except above all company is deducting service charge from the customer's amount without providing any service.

Ad_id[protected], payment transaction id [protected], date[protected]


Solve it as soon as possible, by sending such type of article at our door step.
Hope, you'll do in favour.

Thanks

Sender :

Ranjan chaudhary

Ph. No. [protected]

Mail sent by the company is given below.

Quikr
Hello,
We have received your payment of ₹699.
The transaction id for this payment is [protected]. Now just sit back and let quikr take care of the rest!
Payment receipt invoice

Wooden corner self foldable
Ad id:[protected]
Seller: prabu.[protected]@gmail.com
Track status
Final offer price ₹ 699
Total amount paid ₹ 699
What next?

Free delivery
We will pick up and deliver the item.
Within city: 1-2 business days; another city: 3-5 business days.
Note: we will ask you to rate the seller after the item is delivered. Likewise, we will also ask the seller to rate you.
Feel free to contact us at[protected].
Mon-sun (9 am- 9 pm)
Thank you for your trust and patience,
Team quikr
1000+ cities | 70+ categories | 1cr+ listings
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You are receiving this mail from quikr india pvt ltd.
For any assistance, visit our help center or write to us at [protected]@quikr.com.
© www.quikr.com

Quikr doorstep...Wow what a name..It should be quikr farstep!!
It started with me believing in a site called quickr (Which i assumed to be quick..Hahaha). First time had a log in to the site and uploaded my queen size bed along with mattress for sale with ad id:[protected]. As per the quickr norms buyer would send a quote which seller has to accept and then quickr will take care of transportation and do the cash transaction of collecting from buyer and do the online transfer to seller. Got a quote from buyer on 28th mar-16, accepted the quote on 29th mar-16 then the story begins of the waste quickr..
Got a call from quickr, pls deassemble the bed our guys will pick it on 2nd apr-16. Tried reaching quickr 8 times on the same day everytime response was on the way but no one turned up, the story continued on 3rd apr-16, where quickr told we will pick between anytime & anytime but that anytime never came..Got message from quickr we were not able to pick up and please call customer care to reschedule. I called up again on 4th april-16 but they told no vehicle is available and it will be picked up on 5th april-16 between anytime & anytime. This followup calls was going even from me and buyer, no one turned up on 5th april-16 and when called up they told we are not getting response from buyer and when i called up buyer the buyer told me that quickr guys told me they are not getting response from seller..Wow..This customer service of quickr went to next level of fooling customers. Then on 6th april-16 called up again and this time quickr guys told we have cancelled due to multiple reason : vehicle not available, buyer/seller no response and we both ( i mean me and the buyer) were just waiting to pick it up and have the transaction closed.
This is just pathetic, the customer just waits at home believing the quickr guys will come for pick up and on the way on the way…never seen anyway. There is misunderstanding created between seller and buyer, the best part the customer call center doesn’t know what the heck is going on…no coordination…they can’t even speak proper english…this quickr guys should never be trusted that only i can say…better go with olx!!

We paid Rs. 34000 for premium ad in Job category but after payment they are not supporting. We have attached the payment proof.

Please don't buy anything On quikr.com
Really they are big cheaters and Fraud

Hi,

I have placed a order on 5th april 2016. On 7th april i could see that order was in "in transit" status and updated with the tracking number "[protected]" below is the url for the same where it shows as delivered.
https://track.Delhivery.com/p/[protected]

On 8th april, i contacted delhivery and they said that order is already delivered on 7th itself. When verified with quikr they said it is not delivered yet and the order is collected by local manager.

Today(9th april), i dont see my order in quikr account. It is not present in delivered or cancelled orders also. Not sure what happend to my order. I was suspecting quikr service from first and they proved me correct. Please help me.

Customers buyers/seller are waiting for their transaction for a long periods.
Delay in Deliveries.
No proper information about the item.

I would suggest that remove free delivery service, and stop making customers fools, take charges for the committed delivery.

Please don't use free delivery service, i have came across many problems.

Buyer and seller both are available, but they can't reached for quikr, will let you know shortly they say.

I has ordered a item from them, they scheduled the delivering time also with SMS, after that no update from there end, if we called also no proper response from Customer care, no proper Database maintain.
No regular update and on time delivery also .
When i called to them they told, no update had been so far except pick up from seller.
its already picked from seller but wrong information given from Quikr

Dear Quikr
Im writing this complaint reg about your worst services for my company, I have done agreement signed between Quikr & MM tiles Interiors Chennai for giving Interior & Exterior designed work & Sanitary, tiles, Wall paper, wooden flooring, Korean Top, Vinyl, Laminates etc, Iam getting leads only for painting, even there is lot of competition in it, sofar i have paid 15000 rs but none of the work is converted .. When i talk to your Manager ([protected]) she said, dont call me on saturday, pls call on monday, this is not business time or today festival so could not talk to you, Even i sent mail to her but no response sofar ..When i spoke your executive in banglore, they always giving wrong commitment .. Why you pple giving fake commitment & Leads ?? Whre is my 15000 ?? no response from quikr pple banglore .. If i same amount with just dial or some other company, surely some thing would turned out .. Its really very bad experience with Quikr .Especially your Managers & executives .. its very unethical behaviour ... I need to meet your Managers in chennai to escalate my problem with them.

Regards
Murali.M
MM Tiles & Interiors
3.Methanagar Mainroad
Methanagar, Chennai - 600029

Mobile : [protected]

Sellers on QuikrsX are selling the product above the MRP of the Product. QuikrX is different from Quikr as QuikrX is a online Marketplace for brand new products where sellers can register. some of the products listed above the MRP include.
Lenovo A2010
redmi 2
Lenovo A6000
Few intex phones.
these phones are either listed at a price of the higher capacity models or at the price o[censored]pgraded model.

I have contacted quikr multiple times but the prices have not been changed to the current amount.

Selling product above the MRP is criminal offence.