[Resolved]  Racold — Wrong installation

Address:Kolkata, West Bengal, 700061

Sir
I purchased racold eterno 2sp 15 lts (h) ivory water heater from great eastern appliance pvt. Ltd. vide invoice no. DH/SA/1617/08480 dated 20/09/2016. The material was delivered on 23/09/2016 and yesterday on 24/09/2016 it was installed by Span Works.
While installation, I have told the technician that my water heater is horizontal type but he has installed it vertically.
In the evening, I have contacted my sales person of Great Eastern SMt. Mithu Saha but she has not responded.
I have also called the installer but he denied his mistake.
Today morning I have contacted Span Works several times and asked him to send another technician to reinstall the same. First of all he tried to mislead me and ask me to send the photo by whatsapp. Sir I did it but he refused to send new technician and told me that the same technician will visit my house on Monday in the working hours. I don't know whether he can install it correctly or not.
Sir, I am a working lady. I have to leave my house everyday in the early morning. My husband also leaves home with me. Only Saturday and Sunday are our holidays. I thereafter requested him to send his technician either today or tomorrow after 7.00 pm as there is nobody to attend the person throughout the day.
I don't know what to do except complaining you. I have purchased the geyser with a belief that I shall get proper after sales service from brand Racold. Hope you will take necessary steps immediately.
Thanking you,

Sukriti Bondyopadhyay
583, South Behala Road,
Kolkata 700061
Mob: [protected]
+1 photos
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Jan 8, 2017
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2016
Racold Customer Care's response
Dear Sukkriti,

You feedback is valuable for us and we have shared the same with our team along with your details. They will get in touch with you as soon as possible. Request your patience.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold
Verified Support
Oct 05, 2016
Racold Customer Care's response
Dear Sukkriti,

We understand that your issue has been addressed. Do get back to us for any further assistance.

Warm Regards,
Team Racold
Complaint comments 

Comments

Hello Team,
I am facing issue with Gas Geyser and raised complaint on 29th Sep 2016 and customer care support confirmed. they are sending engineer with in 48 hours. Even i am following with customer care several time they are unable to provide service to us. Kindly find the complaint number ES10325293.

Regards
Sunil Kumar
[protected]
I purchased two Electric Geyser on 14 Oct 16 and registered on same day my registration No. is EN 1472917 an Reg Mob No. is [protected]. It has not yet been installed till 18 Oct 16 by 1200hrs after repetitive reminding to customer care .
Product bought on19sep2015. Under guarantee. Not working since yesterday. Pls do the needful urgently.

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