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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 108

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T
Tessyteresa24
from Delhi, Delhi
Jan 15, 2021
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I have already given a complaint about thekitchensales.com. I have not received the items or got the refund of rs897 yet
Razorpay customer support has been notified about the posted complaint.
View replies
Hi Teresa,

Thank you for your time on call. As discussed, kindly file a chargeback in your issuing bank to get this checked. Also, you can refer to the detailed mail sent regarding the same with ticket ID [4918555]. If you need any further assistance from our end, feel free to revert back to us on the same email thread, We will assist you with utmost priority.

Regards,
Anas
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    N
    Nehaskolhe
    from Mumbai, Maharashtra
    Jan 15, 2021
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    Address: Byculla, Mumbai-400011, India

    I am Neha kolhe. I had ordered a portoblend blender and the payment was done through razor pay so I am requesting for a refund as it has been a month since I have ordered but haven't received it yet. Please do it as soon as possible. My payment Id is= pay_GKjuhCw0s8FdrG
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hi Neha,

    We have looked into this and have raised a request on your behalf with ticket ID [4918202] for the same. A dispute has been created for the transaction and we are getting this checked with the merchant. Kindly allow us some time, our concerned team will provide you with an update over the same email thread in the shortest possible time.

    Regards,
    Anas
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      M
      Mohd Ashike
      from Powai, Maharashtra
      Jan 15, 2021
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      Address: Mumbai

      Reference number[protected] . amount 999. please immediately this payment send stop, because cheating with me
      Razorpay customer support has been notified about the posted complaint.
      Jan 15, 2021
      Updated by Mohd Ashike       Reference number[protected] . amount 999. please immediately this payment send stop, because cheating with me

      View replies
      Hi,

      We are here to assist you with your issue. In order to do so, raise a request using this link: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [4918123], we will track and assist you in the same with utmost priority.

      Regards,
      Anas
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        A
        Amarnath behera
        from Gundala, Telangana
        Jan 15, 2021
        Resolved
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        Resolved

        While i make a payment using Razorpay its showing successfull but i unale to find that payment on my wallet and while i trying to contact on razorpay its customer helpline no is not working and in helpline web service while i creating a ticket its showing me some booking id
        Aug 8, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Jan 15, 2021
        Updated by Amarnath behera         issue solved its reflected in wallet now
        Verified Support
        Jan 19, 2021
        Razorpay Customer Care's response         Hello Amarnath,

        We are here to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, refer to the ticket ID [4917983] for us to assist you on priority.

        Regards,
        Anas
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          J
          Jâßwáñth Røçk
          from Kovvūr, Andhra Pradesh
          Jan 15, 2021
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          Address: Omg burse fraud app

          Omg burse app I recharge another 5000 this app is fraud but I want refund money from your company
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi,

          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

          Best,
          Team Razorpay
          Reply
          Hi,

          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

          Best,
          Team Razorpay
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            J
            Jâßwáñth Røçk
            from Kovvūr, Andhra Pradesh
            Jan 15, 2021
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            Address: I don't know omg burse app fraud app

            Omg burse fraud app I recharge 5000 money I want to refund to your company razor pay pls refund sir
            Razorpay customer support has been notified about the posted complaint.
            Jan 15, 2021
            Updated by Jâßwáñth Røçk             [protected]
            View replies
            Hi,

            We're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/.

            Best, Team Razopay
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              D
              deepak mangalapally
              from Koratla, Telangana
              Jan 15, 2021
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              Address: Old Bhavani Takies

              My refer the omg burse we will daily earn amount ex 5000 deposit earn daily 400-500 I earn 2k but didn't withdrawal due to festival nd nd Final closed the app I'm deposit 7000 return I didn't get 1rupie also
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hi Deepak,

              we're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/.

              Best, Team Razopay
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                S
                santosh padekar
                from Khadki, Maharashtra
                Jan 14, 2021
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                Credit card fraud happened with my RBL credit card and razor pay was the merchant so wanted a refund for the same on my card back .
                Razorpay customer support has been notified about the posted complaint.
                View replies
                Hi Santosh,

                Apologies for the trouble you are facing. We see that there is an ongoing email thread with ticket ID [4906619] and our concerned team is diligently working on your issue. Kindly allow us some time, our team will get this checked and provide you with an update on the same email thread at the earliest.

                Regards,
                Anas
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                  L
                  Linto Thomas
                  from Delhi, Delhi
                  Jan 14, 2021
                  Resolved
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                  Resolved

                  Hi there!

                  I am Linto Thomas, I have done a transaction through Razorpay of an amount of Rs.2339.00 to a online Merchant (wemist.in) and there is no response from the merchant or didn't sent m any of the product I booked. I have even sent s mail to the Merchant yet they didn't respond.

                  So kindly do the needful to get back my money I paid

                  Order No: #3148

                  From
                  Thekkan Linto Thomas
                  [protected]
                  [protected]
                  [protected]@gmail.com
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 15, 2021
                  Razorpay Customer Care's response                   Hi Linto,

                  We checked and see that there is an ongoing email thread regarding your query, with the ticket ID [4894196] where, a dispute has been raised for the transaction and we are getting this checked with the merchant. Our concerned team is diligently working on this and will provide an update over the same email thread at the earliest. Your patience is highly appreciated in the interim.

                  Regards,
                  Anas
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                    C
                    Chapansu
                    from Noida, Uttar Pradesh
                    Jan 14, 2021
                    Resolved
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                    Resolved

                    I made a payment through RazorPay on 31-Dec-2020 (using Google pay UPI) for buying a juicer from the website that is now, found to be fake.
                    The website, https://portoblend is found to be fake.

                    Therefore, I request you to kindly reverse the payment as much as possible.

                    Also, request you to stop accepting such websites.

                    Transaction details are given below.

                    I have attached the screenshot of the mail acknowledgement received from RazorPay after the payment.
                    Aug 17, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 15, 2021
                    Razorpay Customer Care's response                     Hey,

                    Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number:4908026 and are getting this checked with the merchant from our end and have also raised a dispute for the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

                    Regards,
                    Amith
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                      S
                      Shazia rahim
                      from Airoli, Maharashtra
                      Jan 13, 2021
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                      Credit card fraud happened with my RBL credit card and razor pay was the merchant so wanted a refund for the same on my card back .
                      Razorpay customer support has been notified about the posted complaint.
                      Jan 13, 2021
                      Updated by Shazia rahim                       I shazia Rahim have already lodged a police complaint also for the fraud activity.

                      View replies
                      Hi Shazia,

                      We hear you and this is very sensitive to us. Request you to file a complaint in your issuing bank or cybercrime department to get this checked for further assistance. Thank you for understanding.

                      Regards, Amith
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                        T
                        trupti nandikolmath
                        from Bengaluru, Karnataka
                        Jan 13, 2021
                        Resolved
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                        Resolved

                        I have done the payment through RazorPay (using SBI NetBanking) on this fake website https://portoblend.com to buy a juicer. Later I fount this website is being fake.

                        Kindly please reverse this payment.

                        Like this website, https://portoblend.com is found fake.

                        Please stop accepting further payments for this website. Many of my friends got trapped in this and got cheated.

                        Payment Details :

                        Transaction ID:[protected]

                        Transaction proof is attached.
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 15, 2021
                        Razorpay Customer Care's response                         Hey Trupti,

                        Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number:4903847 and are getting this checked with the merchant from our end and have also raised a dispute for the transactions. Please expect an update on the same shortly. Your patience is greatly appreciated.

                        Regards, Amith
                        View replies
                        I have done the payment through RazorPay (using SBI NetBanking) on this website https://portoblend.com to buy a juicer. Later I got a call that due to farmers protest at Delhi it is not possible to deliver the product to me so they will refund the money to me but still till today I have not received my money and nobody has further contacted me and now I know this website is fake.

                        Kindly please reverse this payment.

                        Payment Details :

                        Transaction ID:[protected]

                        Transaction proof is attached.
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                          V
                          varunaim
                          from Mumbai, Maharashtra
                          Jan 12, 2021
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                          Website: Portoblend.com

                          I ordered blender from portoblend.com on 2nd january for which i made a payment of rs. 299 through razorpay payment gateway. I revieved a confirmation mail for the same minutes after successfully paying for my order.
                          But till now i haven't recieved my product also i haven't recieved any mails or call regarding the same.

                          Kindly let me know where is my product right now, and how long does it take to reach my given address because it is already past 10 days since i am waiting for my order to get delivered.
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 15, 2021
                          Razorpay Customer Care's response                           Hi,

                          We are a payment gateway that facilitates merchants with online transactions. However, we would like to investigate your issue. Kindly share your transaction details along with your contact details here: https://razorpay.com/support/#request. Do mention ticket ID [4903815], so that we can assist you on priority.

                          Regards, Amith
                          Jan 15, 2021
                          Updated by varunaim                           My mobille number is [protected]
                          My bank accoubt details:
                          Varun Singh
                          Acc no.- [protected]
                          IFSC- UBIN0560294

                          Jan 16, 2021
                          Updated by varunaim                           Kindly update me about my status of refund!! I haven't revieved any amount by now..
                          Kindly cooperate & refund my amount as soon as possible
                          Jan 19, 2021
                          Updated by varunaim                           With due respect kindly refund my amount, i am sharing my contact details with you:
                          Varun Singh
                          Acc no.- [protected]
                          IFSC- UBIN0560294
                          Bank name: Union bank of India
                          Ticket id: 4903815
                          View replies
                          My mobileno. is [protected]

                          Varun Singh
                          Acc no.- [protected]
                          IFSC- UBIN0560294

                          Kindly transfer money to the above account.
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                            R
                            Rkm0022
                            from Delhi, Delhi
                            Jan 12, 2021
                            Resolved
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                            Resolved

                            Address: Machhuatoli

                            Please help
                            I had recharged 50 thousand rupees in omg burse app. Since I did not have a job, I invested money in omg burse so that I could earn money. But Omg burse apk turned out to be a fraud company which I had withdrawn in omg burse apk he did not give back. I made this payment by Googlepay. My money was been recharged by razorpay UPI in OMG burse. I want my money refunded. Please solve my problems.
                            Please accept my refund complaint.
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Jan 13, 2021
                            Updated by Rkm0022                             How will my money be refunded?I also talked to my bankers. He also did not mention any solution.Please tell me sir, otherwise I will be ruined sir!I am going through a very bad situation right now. Sir, Please tell me. I humbly request you sir!
                            Sir, Please refund my money which was fraudulently taken from me by your merchant.Please sir, refund my money.
                            Verified Support
                            Jan 15, 2021
                            Razorpay Customer Care's response                             Hi,

                            In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                            Best, Team Razorpay
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                              R
                              Rkm0022
                              from Delhi, Delhi
                              Jan 12, 2021
                              Resolved
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                              Resolved

                              Address: Machhuatoli

                              Please help
                              I had recharged 56 thousand rupees in omg burse app. Since I did not have a job, I invested money in omg burse so that I could earn money. But Omg burse apk turned out to be a fraud company which I had withdrawn in omg burse apk he did not give back. I made this payment by Googlepay. My money was been recharged by razorpay UPI in OMG burse. I want my money refunded. Please solve my problems.
                              Please accept my refund complaint.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Jan 13, 2021
                              Updated by Rkm0022                               One of the merchants of Razorpay has cheated me by greed to earn money through omg burse app. The merchant of Razorpay did not return my money.  I recharged 56000 in the app which was done by googlepay and the money was transferred through icici bank by razorpay UPI.
                              This incident happened to me on 22 December. When I withdrew my money in my account in omg burse, the marchent of razorpay did not deposit my money back in my account. I was cheated a lot by the razorpay merchant.  No contact with that merchant is possible now. His app is also not logged in and when I keep that app open, he shows a network error. He has scammed me.
                              I am in a very bad situation right now.  I humbly request you to help me.
                              Verified Support
                              Jan 15, 2021
                              Razorpay Customer Care's response                               Hi,

                              In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                              Best, Team Razorpay
                              View replies
                              Sir, Please refund my money which was fraudulently taken from me by your merchant.Please sir, refund my money.I humbly request you sir!
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                                T
                                Tarun pujhari
                                Jan 12, 2021
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                                Address: Odisha jharsuguda

                                ICIddc283c07cb74e52b9540dd7286e1718- collect I'd P2101120923449455075215- transaction I'd please refund my money as soon as possible
                                Razorpay customer support has been notified about the posted complaint.
                                View replies
                                Hi Tarun,

                                Pleasure having you reach out to us. Please submit a request here: https://razorpay.com/support/#request along with your contact details and a brief statement of your concern. Please mention the ticket ID [4899462], so that we can provide your query with the utmost priority.

                                Regards,
                                Amith
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                                  T
                                  Tarun pujhari
                                  Jan 12, 2021
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                                  Address: Odisha jharsuguda

                                  P2101120923449455075215 this is my transaction I'd And ICIddc283c07cb74e52b9540dd7286e1718 this is ur collect I'd please refund my money because I am depressing on this scem
                                  Razorpay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Tarun,

                                  Pleasure having reached out to us. Please submit a request here: https://razorpay.com/support/#request along with your contact details and a brief statement of your concern. Please mention the ticket ID [4899462], so that we can give your query a priority.

                                  Regards,
                                  Amith
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                                    T
                                    Tessyteresa24
                                    from Delhi, Delhi
                                    Jan 12, 2021
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                                    I didn't get the items that I have paid to thekithensales.com through razorpay. Can you help me to get the items as soon as possible
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Thank you for reaching out to us. We are a payment gateway that assists merchants with their online payments.Please share your contact and transaction details here: https://razorpay.com/support/#request with ticket ref:4880435. so that we can assist you on priority.

                                    Regards, Amith
                                    Reply
                                    Tessyteresa24's [Complaint's author] reply, Jan 15, 2021
                                    I didn't get the refund yet.Can you please confirm?
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                                      S
                                      Sanket p patel
                                      Jan 12, 2021
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                                      Address: Dehradun as written on website

                                      The company named portoblend for online shopping of chargable juicer did get the payment from me but havent update us about shipping details or order details. Kindly refund the payment

                                      I made two pyments, kindly refund it.
                                      Thank you
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Thank you for reaching out to us. We have raised a request against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID:4899519. Please expect an update at the earliest. Your patience is highly appreciated in the interim.

                                      Regards,
                                      Amith
                                      Reply
                                      Sir,
                                      I placed an order for a PortoBlend portable juicer blender on 01/01/2021, the order number for which is #0701. I am unable to contact their customer care via email as the address is unreachable/invalid.
                                      I was able to track the package a few days back when it showed that the package was in transit to India. Now that tracking site is unreachable/invalid. When I try to go to the tracking site the message is displayed "Site currently unavailable"
                                      My Transaction I.d P2101012147425797730701
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                                        T
                                        Tejas Devgire
                                        Jan 11, 2021
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                                        Address: Don't know

                                        Hello sir,

                                        Â Â I am a Tejas Baban Devgire, i can invest money of 11500 in omg burse app. This is a big scammer website. Lots of people have loss of maoney in this app or website.

                                         Please it refund it as soon as possible.

                                        Transaction id[protected]

                                        Transaction id[protected]

                                        Transaction id[protected]

                                        Transaction id[protected]

                                        Transaction id[protected]

                                        Contact Number: [protected]
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 13, 2021
                                        Razorpay Customer Care's response                                         Hi Tejas,

                                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                        Best, Team Razorpay
                                        Jan 18, 2021
                                        Updated by Tejas Devgire                                         They can not refund it.
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