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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 109

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G
Gokul21T
from Delhi, Delhi
Jan 10, 2021
Resolved
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Resolved

Want to refund the amount of 375rs I didn't get any email regarding fastag please refund the amount
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
View replies
Hey,

Thank you for reaching out to us. We have raised a request against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID:4882691. Please expect an update at the earliest. Your patience is highly appreciated in the interim.

Regards, Amith
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    U
    Udhamyadav
    Jan 9, 2021
    Resolved
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    Resolved

    Address: Santosh nagar goregoan east mumbai 400065

    Hello my name is uddhamsingh sunil yadavi want to raise a complaint againsts the merchant as the merchant has taken my 5000 rupees paid via razorpay... the merchant is a scammer he has scammed me by investing in his fake online earning application and after the amout got deposited the application went vanished...please look into the matter and refund my amount thanks and regards uddhamsingh yadav
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Jan 13, 2021
    Razorpay Customer Care's response     Hi,

    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

    Best, Team Razorpay
    View replies
    Return my money razorpay pilz
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      H
      Harikrishna123
      from Powai, Maharashtra
      Jan 9, 2021
      Resolved
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      Resolved

      I will buy 100 rupees diamonds
      Diamonds not coming
      Send my money
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      View replies
      Hi Krishna,

      Your query has been addressed and a request has been raised on your behalf with the ticket ID [4900379]. Where, a dispute has been created for the transaction and we are getting this checked with the merchant. Our concerned team will provide you with an update on the same email thread shortly. Your patience is highly appreciated in the interim.

      Regards,
      Anas
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        S
        sskale
        from Delhi, Delhi
        Jan 9, 2021
        Resolved
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        Resolved

        Prettifyhub.com Fraud, not reply to emails, not have any Contact details, not giving product, so please our hard earned money refund immediately and stop others from such fraud
        "ORDER #4586 on 1Jan2021" Rs497 from https://prettifyhub.com/ with razorpay.com Payment gateway
        "Payment successful for Bestjwell" acknowledgement
        Regards
        Kale
        Aug 14, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Jan 09, 2021
        Updated by sskale         Payment Id pay_GK8VqY0QIas1y4
        Paid On 1st Jan, 2021
        Verified Support
        Jan 13, 2021
        Razorpay Customer Care's response         Hello,

        We have looked upon your query and have raised a request on your behalf with ticket ID [4900222]. Where, a dispute has been raised for the transaction and we are getting this checked with the merchant. Kindly allow us some time, we will provide you with an update on the same email thread at the earliest.

        Regards,
        Anas
        View replies
        Hello rezorpay we have order on pretifyhub & templestar this website is fraud plz my money back plz my money refund

        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3787505 - Image #0
        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3787505 - Image #1
        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3787505 - Image #2
        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3787505 - Image #3
        Reply
        I want refund my money

        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3787531 - Image #0
        Reply
        I had ordered two dresses but not yet delivered plzz refund my money

        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3791259 - Image #0
        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3791259 - Image #1
        Refund from Fraud merchant prettifyhub.com alis Bestjwell - Comment #3791259 - Image #2
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          H
          Harikrishna123
          from Powai, Maharashtra
          Jan 9, 2021
          Resolved
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          Resolved

          Address: Andhrapradesh

          [protected] please send diamonds to this

          Account
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Jan 09, 2021
          Updated by Harikrishna123           I was purchased 100 rupees diamonds to the
          Free fire account send diamonds or money

          Jan 09, 2021
          Updated by Harikrishna123           Please send my diamonds
          [protected]
          View replies
          Hi Krishna,

          Your query has been addressed and a request has been raised on your behalf with the ticket ID [4900379]. Where, a dispute has been created for the transaction and we are getting this checked with the merchant. Our concerned team will provide you with an update on the same email thread shortly. Your patience is highly appreciated in the interim.

          Regards,
          Anas
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            L
            Lavanya Charanraj
            Jan 8, 2021
            Resolved
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            Resolved

            After payment not received my dress (top) even any information
            Aug 6, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hi Lavanya,

            We request you to kindly share certain information in order to assist you further. Please provide us the screenshot of the transaction along with your contact details here https://razorpay.com/support/#request along with ticket ID:4880268, so that we can get back to you with an update shortly.

            Regards, Amith
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              D
              Deepakdev221
              from Delhi, Delhi
              Jan 8, 2021
              Resolved
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              Resolved

              I applied on bookmyhsrp.com for the plate.and after filling all details I paid their due amount by upi. Amount deducted from my account but transaction not done so I have to apply again and second time transaction completed.please reimburse my payment into my account.
              +1 photos
              Jan 9, 2021
              Complaint marked as Resolved 
              Amount has been credited into my account.
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hi Deepak,

              Thank you for reaching out to us. Kindly share your contact details along with bank statement copy of the transaction here: https://razorpay.com/support/#request with ticket ID:4880340. Our concerned team will get back to you at the earliest.

              Regards, Amith
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                P
                priyankasanju
                Jan 8, 2021
                Resolved
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                Resolved

                I have been cheated by this company named the big collection. Their email id is www.[protected]@gmail.com.

                They have several websites on which they are doing fraud. www.sellshop.in
                www.venilafashion.com
                www.clothboom.com is the latest one. They are using razor pay for payment.
                I have paid ₹548/-. Order Id #2623

                And this was written on the email

                Payment method
                Razorpay cards_upi_netbanking_wallets_ — Rs. 548.00
                +1 photos
                Aug 14, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Jan 13, 2021
                Razorpay Customer Care's response                 Hi Priyanka,

                We are sorry for the inconvenience caused. Please raise a request using this link: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [4900048] for us to assist you on priority.

                Regards,
                Anas
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                  V
                  Vidula Chopra Rastogi
                  Jan 8, 2021
                  Resolved
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                  Resolved

                  We have a business account at Razorpay. They are not settling the amount our customers have paid.. some issue with our account. Our account information is correct, KYC is done and approved. Even if there is some issue they should respond to my complaint! There has been no response.
                  Company name, The Bare Bar
                  Complaint no: 4853641

                  26k+ is in their account that they are not settling or responding!!!

                  They need to settle the amount - and transfer our money into our bank account. If they cannot run a proper company then they should shut down.

                  The customer care numbers are not working!

                  I cannot believe this is the way a professional company is behaving in 2021.
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 13, 2021
                  Razorpay Customer Care's response                   Hi Vidula,

                  We would like to inform you that your account has been activated. Also, a detailed mail regarding the same has been updated on the ticket ID [4853641]. If you have any other query feel free to revert back to the same email thread, we will be happy to assist you.

                  Regards,
                  Anas
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                    T
                    Tejas Devgire
                    Jan 8, 2021
                    Resolved
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                    Resolved

                    Address: At post sakur, Tal-sangmner, Dist-Ahamadnagar

                    Hello sir,
                    I am a Tejas Baban Devgire, i can invest money of 11500 in omg burse app. This is a big scammer website. Lots of people have loss of maoney in this app or website.
                    Please it refund it as soon as possible.

                    Transaction id[protected]
                    Transaction id[protected]
                    Transaction id[protected]
                    Transaction id[protected]
                    Transaction id[protected]
                    Contact Number: [protected]
                    +5 photos
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 09, 2021
                    Razorpay Customer Care's response                     Hi Tejas,

                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                    Best, Team Razorpay
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                      N
                      Neeraj Chaubey
                      Jan 8, 2021
                      Resolved
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                      Resolved

                      Address: [email protected]

                      I have paid of Rs.75000/- to Burse by Razorpay. I have not get any benefits. Razorpay is trusted getaway. I want my money back to my account. Please help.
                      +4 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hi Neeraj,

                      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                      Best, Team Razorpay
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                        R
                        RajeshVm
                        from Delhi, Delhi
                        Jan 7, 2021
                        Resolved
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                        Resolved

                        Address: bangalods

                        OMG burse app
                        I invest order garbing but not withdrawal plz refund amount
                        +6 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hi Rajesh,

                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                        Best, Team Razorpay
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                          I
                          irfn
                          from Hyderabad, Telangana
                          Jan 7, 2021
                          Resolved
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                          Resolved

                          I have a open case since 14 days, there support service is worst and they have only chat service for now and the chat service is too bad they respond after 5 minutes and on support they dont resolve the issue and they try to work over mail/call which will be handled by another team
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          We are sorry for the inconvenience caused to you. In order to assist you ahead, kindly raise a request using this link: https://razorpay.com/support/#request along with a brief of your concern and contact details. Do refer the ticket ID [4872440] for us to assist you on priority.

                          Regards,
                          Anas
                          Reply
                          irfn's [Complaint's author] reply, Jan 13, 2021
                          145491
                          143495
                          4850898

                          Already raised tickets to work on the issue, but these tickets didnt resolved my issue.

                          Regards,
                          irfan
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                            F
                            Fesal Dhapa
                            Jan 7, 2021
                            Resolved
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                            Resolved

                            Address: At and post ilol , taluka himmatnagar, district Sabarkantha, Gujarat ,383220

                            I have done payment through Google pay via Razorpay on omg burse websites which is Fraud website and i know Razorpay does not promote websites like this omg burse and my money is stuck due to Razorpay because i trust Razorpay that's why I done payment so please initiate my refund of 6500 rupees
                            +7 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                            Best,
                            Team Razorpay
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                              S
                              silent singer
                              Jan 7, 2021
                              Resolved
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                              Resolved

                              Address: Deesa

                              I have transferred 600 rs to omg burce nd company took fraud...i want my money back..bcoz razorpay is trustable compny so i have choose payment okkk.
                              +2 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                              Best,
                              Team Razorpay
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                                R
                                rajendheran ganesh
                                Jan 6, 2021
                                Resolved
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                                Resolved

                                Address: Vedaranyam

                                Mam, i have invested in omg app .. but I have not get any benefit and money from this app. It is summertime site..Pls refund my money from the site.. it is a fraud website.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                View replies
                                Hi Rajendheran,

                                In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                Best,
                                Team Razorpay
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                                  M
                                  Mahesh6667
                                  from Delhi, Delhi
                                  Jan 6, 2021
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                                  Dear Razor pay Team,

                                  I have made 2 transactions 500rs and 5000rs for the application and after 2 days the app support and application OMG Burse application is not functioning and was not aware that the application was a fraud. I urge Razor pay team to please refund the money in the hardtime. Request you to please do the needful. i have attached the screen prints of the transactions.
                                  +4 photos
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 12, 2021
                                  Razorpay Customer Care's response                                   Hi Mahesh,

                                  In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                  Best, Team Razorpay
                                  Jan 12, 2021
                                  Updated by Mahesh6667                                   Hi Razorpay Team,

                                  The payment is processed by the razorpay gateway and the merchant a fraud and is not longer available to contact. Can you please provide us the merchant details so that i can contact since the merchant is registered to your payment gateway and i believe your team would have performed the KYC when onboarding the customer. Please let me know how can i contact the merchant. I am requesting for a refund since the payment gateway is from razorpay, or can i file a pil in the cunsomer court. Please assist me in the further steps for the resolution of the query.
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                                    P
                                    Pramod1808
                                    from Powai, Maharashtra
                                    Jan 6, 2021
                                    Resolved
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                                    Resolved

                                    I had gave my money amount 10000 to omgburse through razorpay at last I came to knew that it is a fraudulent app so please refund my money
                                    +4 photos
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Jan 06, 2021
                                    Updated by Pramod1808                                     I had gave my money amount 25500 to omgburse through razorpay at last I came to knew that it is a fraudulent app so please refund my money

                                    View replies
                                    Hi Pramod,

                                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                    Best, Team Razorpay
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                                      I
                                      Ikpatidar
                                      Jan 6, 2021
                                      Resolved
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                                      Resolved

                                      Address: VPO CHOKHALA TEHSIL BAGIDORA DIST BANSWARA RAJ

                                      Mene ek transaction 13 dec 2020 ko 5000 ka kiya tha jiski transaction I'd CICAgKCjmKnxfA he jo ki successful credit nhi hua h. So ye transaction muje refund kre dhanyawad
                                      +1 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi,

                                      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                      Best, Team Razorpay
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                                        M
                                        Mushtaq Ulla
                                        Jan 6, 2021
                                        Resolved
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                                        Resolved

                                        Sir as already rise a complaint against OMG scam I paid 5500 to OMG through rozar pay India trusted site but after today I got email from consumer complaint team they will send a bar code rbl account and saying you pay 4949.49 rupees from upi I'd we will verify server bank will return your full amount 10490.49 through upi but I will send money from upi I'd but they didn't send instead of they will sending only request sir please take a nessary action refund of money
                                        +2 photos
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 12, 2021
                                        Razorpay Customer Care's response                                         Hi Mushtaq,

                                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                        Best, Team Razorpay
                                        View replies
                                        such a worst service...

                                        waiting for a customer call since 3 hours and am in that chat with them but they asked to wait for call
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