Submit a Complaint
Claimed

Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Apr 4, 2026
Complaints 3556
Resolved
1904
Unresolved
1652
Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Razorpay

Razorpay reviews & complaints page 112

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jeevasonia
from Delhi, Delhi
Jan 2, 2021
Resolved
Report
Copy
Resolved

While ordering honey n Beaute products through razorpay amount deducted but order was not confirmed..it showing time out but amount was deducted 😭😭😭😭😭today 810 rupess deducted I want to refund it pls sir
Aug 7, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Jan 02, 2021
Updated by Jeevasonia Pls sir refund it, 810 rupess deducted pls check sir pls sir
View replies
Hi Sonia,

We have raised a request on your behalf and have provided an update regarding the same on the ticket ID [4875969]. For further queries, feel free to revert back to us on the same email thread. Our concerned team will assist you on priority.

Regards, Anas
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vishnu Katara Pratapgarh
    from Powai, Maharashtra
    Jan 2, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: Pratapgarh Rajasthan

    OMG Bruse Application Ke Dwara Payment Liya Gaya He
    Aug 7, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hi Vishnu,

    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

    Best,
    Team Razorpay
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sohel Roushan
      from Powai, Maharashtra
      Jan 2, 2021
      Resolved
      Report
      Copy
      Resolved

      Website: omg burse

      I got the app link from one of my friend and I started to buy products and when I recharged my account at level 1 .. I recharged 500.00 rs and after one day my id got blocked and can't login and can't withdraw my money back...So please help me to get back the money and they have all bank account details of mine...
      Aug 7, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Jan 02, 2021
      Updated by Sohel Roushan       Please help me resolve the issue of the money taken from me ..

      View replies
      Hi Sohel,

      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

      Best,
      Team Razorpay
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rinka Singh
        Jan 2, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Porto blend company and payment through razor pay

        I did online payment through razor pay to portoblend company yesterday but this company seems to be fake. I wand my refund back.i have contacted some razor pay customer care but they were asking bank details and they were misguiding by entering the wrong amount and wrong technique which can breach my privacy of bank Ref #IGAKEFUBJ2 I want it back through razor pay.customer care was asking regarding bank balance and everything which is usually not asked .razor pay should return my money back of 598 rs
        Aug 12, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Jan 12, 2021
        Razorpay Customer Care's response         Hey Rinka,

        Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number:4875914 and are getting this checked with the merchant from our end for which a dispute has been raised against the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

        Regards, Amith
        View replies
        I did online payment through razor pay to portoblend company on 03 January 2021 but this company seems to be fake. I want my amount to be refunded, I have made payment through www.portoblend.com, but the web site is not working right now to contact them, and the contact details provided in that website is notworking. kindly do the needful by refunding my amount of INR 299/-
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          yashsapariya
          from Delhi, Delhi
          Jan 2, 2021
          Resolved
          Report
          Copy
          Resolved

          I have been cheated by OMG burse, they took money and n ow the company has closed and i am unable to contact them. Plz look into this matter ASAP and refund my money back.
          Aug 7, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi,

          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

          Best,
          Team Razorpay
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Prakash Shreja singh
            from Delhi, Delhi
            Jan 2, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Nunukdih Sirmohan Dhoura, Kaliasthan, PO-Jitpur

            I have charged Rs 350 online for Fastag apply which was a scam,
            When I paid I did not got it applied they online gave instructions how to apply.
            I want to complain about their fraud website using which they are fishing people in name of online apply Fastag.
            Aug 7, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hi Prakash,

            We have raised a request on your behalf and have provided an update for the same on ticket ID [4875647]. If you have any further queries feel free to revert back to the same email thread, we would be happy to help you out.

            Regards,
            Anas
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Maluu
              Jan 2, 2021
              Resolved
              Report
              Copy
              Resolved

              I paid for a product from easy buy but they didn't confirm the order but the amount has been deducted. The site appears to be fake, as I tried to contact them there was no response from there side and so I request a refund of rs.398.
              Aug 7, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hey,

              Glad that you have reached out to us. We have raised a request on your behalf with the ticket reference number: 4875662 and are getting this checked with the merchant from our end and have also created a dispute for the transaction. Please do expect an update on the same shortly. Your patience is greatly appreciated.

              Regards, Amith
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                vithupatil1001
                Jan 2, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Akola Maharashtra

                Hello razorpay team
                I'm vithu sudhakar pundkar I was paid 10500 through razorpay payment getaway to OMG bruse website. This website is big scammer. huge amount of money strapped. Lost of people going to this scam . And I'm one of them
                Help me sir please refund my money i was so poor I don't have money.refund my money sir please
                My transaction I'd is--.1) P2012110114282629504310 for a 5000, 2)P2012091434219410875819 for a 500ru and 3)P2012091433338744828486 5000 rupees sir please refund my money please help me sir
                Aug 6, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Jan 02, 2021
                Updated by vithupatil1001                 Hello razorpay team
                I'm vithu sudhakar pundkar I was paid 10500 through razorpay payment getaway to OMG bruse website. This website is big scammer. huge amount of money strapped. Lost of people going to this scam . And I'm one of them
                Help me sir please refund my money i was so poor I don't have money.refund my money sir please
                My transaction I'd is--.1) P2012110114282629504310 for a 5000, 2)P2012091434219410875819 for a 500ru and 3)P2012091433338744828486 5000 rupees sir please refund my money please help me sir
                Verified Support
                Jan 08, 2021
                Razorpay Customer Care's response                 Hi,

                In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                Best,
                Team Razorpay
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  L
                  Lovely Lvly
                  Jan 2, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I had invested 5500 as my recharge to omg burse which is an earning app as the withdrawal was possible at first and now it is showing as network error..
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                  Best, Team Razorpay
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Nothing much
                    from Powai, Maharashtra
                    Jan 2, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I had recently invested on a app called omg burse thinking it would be a trustworthy. But I was wrong, it scammed me and took all of my money leaving me bankrupt please help me it's really important. I will be grateful for you.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Jan 02, 2021
                    Updated by Nothing much                     I had recently invested on a app called omg burse thinking it would be a trustworthy. But I was wrong, it scammed me and took all of my money leaving me bankrupt please help me it's really important. I will be grateful for you.
                    View replies
                    Hi,

                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                    Best,
                    Team Razorpay
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Aswathi Achu
                      Jan 1, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I was deposit 5000 in omg burse app..bt some days ago there will not allow to withdraw my money.want my money back plz
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                      Best, Team Razorpay
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Veera1234
                        Jan 1, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Sir, we thought payments through razorpay is safe and trustable, so I invested 5000 in an app called burse, later after three days I came to know it was fraud, please help us
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                        Best,
                        Team Razorpay
                        Reply
                        Veera1234's [Complaint's author] reply, Jan 9, 2021
                        How can we contact merchant if they are fraud !?
                        Bank officers won't respond due to online transaction through razorpay
                        We contacted you bcoz we have done through your payment portal
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          W
                          Wahab130
                          from Powai, Maharashtra
                          Jan 1, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Sir
                          I have transfered an amount of Rs 50000 to omg burse app. App is not working. I transfered 1000 and 500 to burse app other time. I have receipts from SBI internet banking to razorpay. I am attaching all receipts.
                          As company is promising huge money returned in a short period of time.
                          Company withdraw held up under as payment processing.
                          This is a huge lost for me.
                          Sir I request you that please retract the amount
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 08, 2021
                          Razorpay Customer Care's response                           Hi Wahab,

                          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                          Best,
                          Team Razorpay
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rathod kamil
                            Jan 1, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Sir, I have paid 1000 rs. To omg burse through your party but the company was not function so I request you to help me in refund of the said amount . I will send screenshot of the transaction.
                            Jan 18, 2021
                            Complaint marked as Resolved 
                            , mare pass transaction id hai sir usese mane transaction kiya tha sir please sir mare money refund kardo please me transition ka photo send karta hu sir mare money muje refund kar do
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Omg burse refund money please sir help me
                            Reply
                            Refund please sir
                            Reply
                            Please sir help me mare money abhi tak refund nahi hua hai
                            Reply
                            Helpful
                            Found this helpful?
                            3 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              L
                              LUOIZINK MOIRANGTHEM
                              from Delhi, Delhi
                              Jan 1, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I had paid 30000rupees to omg burse by misguiding me it as investment to amazon.

                              i request you to kindly look into the matter. i am attaching the details of the payment
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                              Best,
                              Team Razorpay
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kawsar Hussain Tapadar
                                Jan 1, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Karimganj,Assam

                                I want to refund my money from omg burse which is deposited by google pay 7000/- rupees
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Jan 01, 2021
                                Updated by Kawsar Hussain Tapadar                                 Refund
                                Jan 01, 2021
                                Updated by Kawsar Hussain Tapadar                                 I want to refund my 7000 rupees from omg burse which was debited my account

                                View replies
                                Hi Kawsar,

                                In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                Best,
                                Team Razorpay
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  Kawsar Hussain Tapadar
                                  Jan 1, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Vill Mobarakpur Karimganj Assam
                                  Website: Omg burse

                                  I want to refund my money from omg burse
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                  Best, Team Razorpay
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sanj468
                                    from Delhi, Delhi
                                    Jan 1, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I had gave my money amount 1000 to omgburse through razorpay at last I came to knew that it is a fraudulent app so please refund my money
                                    Jan 3, 2021
                                    Complaint marked as Resolved 
                                    Please refund my money which was I recharged on omgburse through razorpay
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Kuladipa sahu,

                                    Thanks for reaching out to Razorpay, we are here to help :) You can make a note of the ticket ID -4840447.

                                    We are committed to resolve/address your queries and one of our customer success champs will get back you within 2 business days.

                                    Stay safe and healthy! Happy to support!

                                    Sincerely,

                                    Razorpay Customer success team

                                    4840447:109529
                                    My ticket number :#4836728
                                    Transaction ID:[protected]
                                    Refund amount : 5000
                                    Date:16/12/2020
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sk Labib
                                      Jan 1, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Sir I have allready pay 5000 +500and 500 rupees total 6000 rupees to OMG Brush through Razorpay.But this company was not function so I request you to help me in refund of the said amount.I will Send screenshot of the transaction.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Labib,

                                      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                      Best, Team Razorpay
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        Khan Lovley
                                        Jan 1, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I was paid a money from gpay 2time 375 my upi transfer id [protected]
                                        Any pls kindly refund my money
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        View replies
                                        I need my money 375
                                        Reply
                                        Hi,

                                        Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with the transaction and contact details. Do mention the ticket ID:4828172 so that we can check the same and provide you with an update at the earliest.

                                        Regards,
                                        Team Razorpay
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Ixigo
                                          3.5
                                          (2445)
                                          Konkan Railway
                                          1
                                          (156)
                                          Zaakpay.com
                                          1
                                          (1445)