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Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
Complaints 3556
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Razorpay reviews & complaints page 11

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M
mryeshpal
from Noida, Uttar Pradesh
Aug 18, 2022
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Hi Razorpay Support Team,

I am really concern about your serveries are being misused by some fraudulent websites like looks100.com.
I made an order on looks100.com on Aug 9th and made payment of 3, 198 INR for 2 items with transaction ID (T2208091855414263706905) and Order ID (#LX2081). It has not been delivered so far and there is no any update from there side. On their website they are showing tracking detail but that is invalid as I have checked it several times and also confirmed with IndiaPost support team. I have also tried to reach looks100.com support team many a times but they don't pick the phone and never revert back to my email which I wrote them.
You are very popular and trusted service provider in Indian market, even I have implemented your APIs in couple of portals successfully. This website seems to be cheating portal which is just doing fraud with innocent Indian people. I expect you to take an action against them asap and make your policy very straight, clear and intolerant for such so called organisation.
Please push them to deliver promised items asap and make them to refund the money.
I will really appreciate your active support in this regard.

Yeshpal Singh
Razorpay customer support has been notified about the posted complaint.
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    S
    s_deshmukh
    from Mumbai, Maharashtra
    Aug 17, 2022
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    Address: Bangalore
    Website: Nil

    I have not apply for any loan via Razorpay but still I have been charged certain fees
    My account got debited on 17th august 2022
    Razorpay customer support has been notified about the posted complaint.
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      S
      Samiul Islma
      Aug 13, 2022
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      92k hold my Payment

      My name is Samiul Islam I am conducting online classes from April 2022 through zoom meeting for that i am charging small amount as donation. someone suggested to me about Razorpay payment getway service, so I created account on Rozorpay and completed KYC as they asked and demanded. even I submitted MSME certificate and payment voucher which i am providing to my studdents.Razorpay blocked all studdent payments and when i took followup about...
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      S
      Swarupasingha
      from Agartala, Tripura
      Aug 10, 2022
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      I made a payment for school fees of holy cross school Agartala. While making the payment via razorpay, it suddenly came with a request from Airtel [protected]@mairtel. I made the payment but the school didn't receive the money. Amount 3770/-, UPI trxn ID[protected] date 04/08/2022 time 09:12 pm. Kindly refund the amount as early as possible
      Razorpay customer support has been notified about the posted complaint.
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        R
        Raju Sri
        Aug 8, 2022
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        Address: hyderavad

        My money debited from my account to Razorpay. Why your debited from me.I didn't even take any loan from Razorpay. So i want my money back or else i will raise complaint on Razorpay
        Razorpay customer support has been notified about the posted complaint.
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          S
          Sumedhpatil675
          from Hadgaon, Maharashtra
          Aug 7, 2022
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          Address: Bengluru

          I have never subscribed e-NACH through Razorpay, though every month debit is happening. Please provide me details of why this debit is happening in my account.
          Following is NACH transaction details.
          DEBIT ACHDr NACH[protected] CTRAZORPAY .
          Razorpay customer support has been notified about the posted complaint.
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            S
            Sangeethapalani76
            from Bengaluru, Karnataka
            Aug 6, 2022
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            On Augaut 6 2022 I was paying Malarbar gold and Diamonds Rs.5000 the money got debited but the seller did not receive it.
            Kindly refund my money.
            Razorpay customer support has been notified about the posted complaint.
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              Anand Vikram
              Aug 6, 2022
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              Address: Aliganj, Sector L, Aliganj, Sector L, Aliganj

              My name is Anand Vikram, [protected] contact number, Why are you deduct 192 Rs
              INR 192.20 debited to HDFC Bank A/C No XXXXXXXXXX6278 towards Razorpay software pvt ltd / [protected] with UMRN HDFC[protected]
              Razorpay customer support has been notified about the posted complaint.
              Aug 06, 2022
              Updated by Anand Vikram
              Why? INR 192.20 debited to HDFC Bank A/C No XXXXXXXXXX6278 towards Razorpay software pvt ltd / [protected] with UMRN HDFC[protected]
              Aug 06, 2022
              Updated by Anand Vikram
              Please resolve my problem why deduct money INR 192.20 debited to HDFC Bank A/C No XXXXXXXXXX6278 towards Razorpay software pvt ltd / [protected] with UMRN HDFC[protected]
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                T
                TitusG
                from Chennai, Tamil Nadu
                Aug 5, 2022
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                Dear Sir/Madam,
                I would like to inform you that I got deducted in bank account. registered mobile number is [protected]. All the emi have been debited on due date from my ICICI bank account but on dated 05-August-2022 an amount of 478.00/- has been debited from my account through razorpay and transaction description is DEBIT-ACH/CTRAZORPAY/[protected]

                I request you to please investigate the aforesaid matter and reimburse the same amount of 478.00/- as soon as possible.

                For your reference herewith i have enclosed the account statement screenshot.
                Razorpay customer support has been notified about the posted complaint.
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                  M
                  Monu Naveen
                  Aug 5, 2022
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                  Money debited from my account but neither received at merchant end nor refunded even after 18 days to my account.
                  Transaction ID by razorpay
                  JtcxrMQDriN0bL
                  Bank HDFC
                  Razorpay customer support has been notified about the posted complaint.
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                    A
                    ajay6597
                    from Guwahati, Assam
                    Aug 3, 2022
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                    An amount Rs 3075 has been deducted from my account on 3rd, August 2022 by the unauthorised person. Kindly resolve the issue. Payment reference no. ECS CTRAZORPAY.
                    I have to pay an EMI on 3 august 2022 to L&T Finance.
                    why 3075 is deducted?
                    Razorpay customer support has been notified about the posted complaint.
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                      K
                      krishna devwanshi
                      Aug 2, 2022
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                      Resolved

                      Money deducted from my account but showing on NPS

                      I was making a contribution of 10 thousand to my e-NPS account (National Pension System) through Razor pay payment gateway today (1 Aug, 2022) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my ICICI bank account but not credited to my NPS account.

                      PFA screenshot from my bank account for transaction details. Please help....
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                      O
                      Online Toll Free Helpline Number Call:-09153-091741 Call Now
                      Jul 30, 2022
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                      Kckfdkxkxkzkxkxk
                      Razorpay customer support has been notified about the posted complaint.
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                        T
                        TravoStylz
                        Jul 28, 2022
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                        As We raised multiple request but no action/ Refund process.
                        As per recent issue, Payment done by our client to Razorpay merchant ID HknZsG1nBN8lH7 That was inactive. we were in process of account activation in between after long time client withdraw booking request. I requested to refund client amount as client does not want to take service from us. because amount was on hold with Razorpay. Based on request partial amount was refunded back to client.

                        Without any service provided by razorpay then how Razorpay will charge transaction fee from us. Also Our Client is waiting for his full refund.

                        Kindly help on this issue.

                        thanks
                        Travostylz Travel Solutions Pvt Ltd
                        +91-[protected]
                        Razorpay merchant ID HknZsG1nBN8lH7
                        Ticket (#5836351

                        transaction ID: pay_Js2ZD376PZrHdx
                        razorpay order ID: order_Js2WwJ1lfZjESX
                        Razorpay customer support has been notified about the posted complaint.
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                          S
                          Sanjay Mukund
                          Jul 26, 2022
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                          Hold the settlement without explain reason

                          We are using Razorpay Payment gateway for Online store. The are making trouble to us regarding asking Customer details Prodct details Customer product received mail, Tracking dettails .Aroud 15 dauys asking repeadly and hold the settliment amont which customer pay....
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                          thamimm
                          from Chennai, Tamil Nadu
                          Jul 25, 2022
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                          Resolved

                          I had transfer Rs. 327/- from my Indian bank savings account No.[protected] to integrated account No. [protected] dated on 21.07.2022.. The above said amount is debited from my indian bank savings account, but, so far the amount was not transferred to my integrated account.. So, i request you may please rectify & resolve this problem as early as possible..
                          - Thanking You
                          Jul 26, 2022
                          Complaint marked as Resolved 
                          I lodge a complaint yesterday (25.07.2022) at our website.. Today my complaint is successfully resolved.. My amount of Rs. 327/- is reversed to my indian bank account.. Thanks to our Online Consumer Complaints and Razorpay..
                          Razorpay customer support has been notified about the posted complaint.
                          Resolved my complaint
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                            I have paid the health insurance of clinikk Rs 800 through googlepay . The amount is deducted from my account but not reflected in clinikk health insurance payment but where the amount is debited and not credited to my account nor health insurance account. but it shows that payment that airtel has requested money then my amount has deducted from my account and not received for clinikk health insurance how do I refund the amount to my account......
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                            S
                            Sudip8327
                            Jul 17, 2022
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                            Address: Ghatal

                            I made 5000 and 5000 payments through razoroay payment gateway. My charge bag has been declined by your merchant bank. SBI Bank and ICICI Bank. Give me my money back to my bank account as much as possible.
                            UPI reference number-
                            1.[protected]
                            2.[protected]

                            Refund my money otherwise send my money back account
                            Name- Mithu Rani Mondal
                            A/C[protected]
                            Ifsc Code-PYTM0123456
                            Account Type-Saving
                            Branch- Nodiya
                            Website link-https://moviemoney.in

                            Login to this website-
                            I'd-[protected]
                            Password-[protected]
                            Check if widthdral is given or not
                            Website castom care number. [protected]

                            Call me-[protected]
                            Razorpay customer support has been notified about the posted complaint.
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                              V
                              vfordeepak
                              Jul 16, 2022
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                              Amount 2954 us debited from my account, however the fund is reached the payee account. Reference number[protected]

                              Pls refund my money
                              Razorpay customer support has been notified about the posted complaint.
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                                G
                                Gaurav Gupta
                                from Srinagar, Jammu and Kashmir
                                Jul 15, 2022
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                                Hi,
                                I recently purchased a Jio phone from the website https://ekaks.com/
                                They are using your gateway to process the transactions,
                                However, after getting the money from me (attached screenshot) they have neither sent any confirmation mail, responded to my mails and there phone number is NOT working,
                                Please get my money refunded, and BLOCK their access to your payment gateway,
                                Regards
                                Dr Gaurav Gupta
                                [protected]
                                Razorpay customer support has been notified about the posted complaint.
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