Submit a Complaint
Claimed

Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Apr 4, 2026
Complaints 3556
Resolved
1904
Unresolved
1652
Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Razorpay

Razorpay reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
[email protected]
Oct 12, 2022
Report
Copy

DATE OF TRANSACTION- 16/09/2022

PURCHASE AMOUNT- 14619.60

Payment Via UPI

TRANSACTION ID - T2209161629020930000379

refund amount- 3149.10 and 1574.10

Payment Id- pay_KIXypbIA8AmrAa

Refund Id- rfnd_KLmzKwLPOJ1wku [for rs 1574.10]

Refund Id- rfnd_KLFVAYe3gM9K4k [for rs 3149.10]

UTR[protected]

REFUND IS PROCESSED ON 23 SEP 2022 AND 24 SEP 2022

PLEASE HELP ME. THANKU
Razorpay customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    C Puviarasu
    from Chennai, Tamil Nadu
    Oct 11, 2022
    Report
    Copy

    Address: New No.21/3 Old No.11/3 New Street Mylapore

    This is to inform you that while purchasing items from Giriand co, Chennai through online on 11.10.2022, the bill amount was Rs.2673 whereas the RazorPay has debited Rs.2736.08 from my account. It is clearly a cheating act because without informing anything they are unauthorizing debiting the amount with out any basis is strictly to be addressed. The transaction details are as follows: Transaction ID is S52647131 dated 11.10.2022, ICCI Bank. kindly take necessary action and help us to refund the excess amount debited . Thanks with regards.
    Razorpay customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rakeshkumar5433
      from Jodhpur, Rajasthan
      Oct 8, 2022
      Report
      Copy

      Payment made successful from account but service not received from merchant
      Payment date- 17 July 2022
      Amount - 15864
      UPI Ref No.[protected]
      Razorpay customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amrit Nand
        Oct 8, 2022
        Report
        Copy

        Payment Id :pay_KOFMGLDijLdeV8
        Attempted On :01st Oct, 2022 02:09:42 AM IST
        Payment via: Axis Bank Net Banking
        Email: [protected]@gmail.com
        Mobile Number :[protected]

        Still haven't received my refund now i have to pay fine. Very bad experience.
        Razorpay customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          bobbydalal
          from Mumbai, Maharashtra
          Oct 7, 2022
          Report
          Copy

          Address: Ambernath

          Hello !
          This is Babita
          I booked train Ticket on 4th oct, 2022 money deducted, i paid by razorpay from google pay but train ticket not booked.

          please refund my money.

          regards
          babita D
          Razorpay customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            bobbydalal
            from Mumbai, Maharashtra
            Oct 6, 2022
            Report
            Copy

            Address: Ambernath East

            Hello,
            This Babita I booked train ticket on 4th Oct 2022, Money deducted,
            i paid to Razorpay from Google Pay but train ticket not Booked.

            Transaction Id
            [protected].

            Regards'
            Babita Dalal
            Razorpay customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              vinay_agg2001
              from Powai, Maharashtra
              Sep 30, 2022
              Report
              Copy

              I am a merchabt who have been using razorpay earlier. One of the cystimers made me a apyment through razorpay of inr 5000 more than 20 days ago. But till now tge amount has not been settled into my account
              There is no phone number where ine can raise a complaint. All suppirt tickets generated are closed without any resolution of tge issue. I am fed up with razorpay & their customer service. Can anyone help me retrieve my money from razorpay?
              Razorpay customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Akshaya Reddy
                Sep 27, 2022
                Report
                Copy

                I used phonepe to recharge my friends mobile number of 155 rs but it has not happened but my money has deducted from my account
                Razorpay customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Rambabu vaddi
                  Sep 24, 2022
                  Report
                  Copy

                  Address: 337B Saritha vihar

                  Hi team,

                  I have enrolled with Razor pay for payment collection.

                  Small amount has been settled and now still 20, 000 is pending to be settled. But now received a mail that my account is rejected and the settlement time will be 120 days.

                  Ticket id is : 6499918
                  Razorpay customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    AnmolGo
                    from Meerut, Uttar Pradesh
                    Sep 24, 2022
                    Report
                    Copy

                    Hey i made payment of 699 to purchase a test series but merchant saying (telephonic conversation) that payment i made was not successful and money did not credited in their account. Please refund my money or make this transaction successful

                    Transaction Date : 21st Sep 2022
                    UTR :[protected]
                    Razorpay customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      AnmolGo
                      from Meerut, Uttar Pradesh
                      Sep 24, 2022
                      Report
                      Copy

                      Hey i made payment of 699 to purchase a test series but merchant saying (telephonic conversation) that payment i made was not successful and money did not credited in their account. Please refund my money or make this transaction successful
                      Transaction dated 21st Sep 2022
                      UTR :[protected]
                      Razorpay customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        PraneshM
                        from Coimbatore, Tamil Nadu
                        Sep 21, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have paid rs 200 to register in a compitition through gpay instead of that the payment was sent to razorpay.mairtel so I need refund.
                        Sep 27, 2022
                        Complaint marked as Resolved 
                        Atlast my money is refunded
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Dear sir,

                        My name is Alok Kumar, my mobile number is [protected], Razorpay company company has deducted 41.43 rupees dated[protected] and 548.57 rs from my Kotak Mahindra bank account on[protected] without any reason, I have no email address of Razorpay company and no one There is a contact number so that I can solve my problem. I request you to solve my problem, for this I will be forever grateful to you.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          L
                          Lino Jacob
                          Sep 20, 2022
                          Report
                          Copy

                          Address: [email protected]

                          I am lino jacob .I made a transaction for gate application payment in gate 2023 portal on September 20, 2022 at 6.35 pm via Google pay. My account debited Rs . 1700 towards the payment and the transaction amount went to [protected]@mairtel upi id, but it shows as ' Airtel' . i want to know to what upi id, razor pay is crediting payment from gate portal. I made another transaction again and this time payment made to razorpay pvt limited in upi id [protected]@icici...
                          Razorpay customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shunmuga Arumugam
                            Sep 20, 2022
                            Report
                            Copy

                            On Sep 17 2022 i had paid Rs 10, 000 for my lalitha jewellery online account through Amazon pay. Money got debited from my account. But Amount not credited to Lalitha online account.

                            UPI Transaction Id: [protected]@apl
                            Mode amazon pay UPI
                            Paid from Icici bank
                            Paid to [protected]@mairtel
                            Status successful

                            Kindly refund my money at the earliest.
                            Razorpay customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              barad prabhat
                              Sep 20, 2022
                              Report
                              Copy

                              I paid 3900amount on 5septemver through razorpay, the amount was deducted by razorpay but the mechant order not confirmed
                              My transaction ID is -pay_KEEqfabCQ28w7c
                              Please refund my money as soon as possible in my wallet
                              Razorpay customer support has been notified about the posted complaint.
                              Sep 20, 2022
                              Updated by barad prabhat                               Please refund my money as soon as possible

                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                Lalitsolanki12
                                from Rajkot, Gujarat
                                Sep 18, 2022
                                Report
                                Copy

                                Address: At-Gundala, Tal-Gondal, Dis-Rajkot Gujarat 360311

                                I ordered t shirts form aliyashops but no update since order. 10+ days have been passed. Now that links shows, wrong link. Payment done that merchants name is shown as Beladiya bharatbhai laljibhai. Payment Id UPI transaction ID:[protected]
                                Razorpay customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  bhanubunny
                                  from Sangareddy, Andhra Pradesh
                                  Sep 18, 2022
                                  Report
                                  Copy

                                  Address: Medak, Narsapur, Sangareddy

                                  I am the new user of RAZORPAY app, i am deposited 7000 in it with my business costomers, i am unable to complete kyc in this app, soo i raised a request for withdraw but they are not accepting withdraw without kyc, question is why they accept payments without kyc plaz help me from this, my money got struck in that MY REGISTERED NUMBER [protected]
                                  Razorpay customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mahesh Janugade
                                    Sep 14, 2022
                                    Report
                                    Copy

                                    I was trying to add INR 10000 via razorpay option in NPS. The money got debited from my account but I received payment failed status from NPS
                                    Razorpay customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Shraddha Shettyy
                                      Sep 10, 2022
                                      Report
                                      Copy

                                      On September 8th i made a payment of 15000 to Riches Jewel Arcade Llp.
                                      Money has been debited from my account, however the merchant has not received it.
                                      Requesting a refund for the same asap.

                                      Attaching screenshots for reference.
                                      Razorpay customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pramod Panse 1260 2d
                                        Sep 8, 2022
                                        Report
                                        Copy

                                        Address: 104/1sector C vidhya Palace Indore

                                        Dear sir,
                                        today there are two razor pay ECS happened on my account of rs 4523/-and rs 4523/- by transection ID ECS/[protected]/RAZORPAY SOFTWARE PVT LIM two times from my account, .

                                        please check the frauds and refund my amount back to my account

                                        thanks
                                        Pramod Panse
                                        [protected]
                                        Razorpay customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Southern Railway
                                          1
                                          (779)
                                          Indian Railways
                                          1.3
                                          (6295)
                                          Priya Communication
                                          1
                                          (2)