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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 8

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Q
QUANTFEB GREEK
Dec 22, 2022
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Money hold

I am using Razorpay from last one year, till date I have not received any call or message from them related to service.
Suddenly on 16th December an email comes that your funds have been held, get your verification done by us.
They demanded from me to give the satisfaction email of their receiver whether they have received the service or not.
I got this email provided to them, and I got them email provided not for 1 recipient...
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S
Sai Nikhil Nikky
Dec 10, 2022
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NPS Transaction failed but amount for debited from my bank account

Hi, I tried to contribute Rs 50000 to my NPS account on 10th December, 2022 through Razorpay payment gateway. The amount for debited from my bank account and in my UPI app the transaction shows successful but in NPS website it showed transaction failure. Hence the contribution is not considered by NPS and I didn't receive any SMS from NPS that units will be credited. Attached below are proof that amount is debited and transaction has failed...
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M
Mukesh7888
from Bengaluru, Karnataka
Dec 5, 2022
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Address: Bengaluru

990.83₹ money deducted from my Paytm payment bank by Ctrazor Pay on 05 dec 22, under fraud automatic payment instruction.
Name - Mukesh Kumar

Reference No. [protected]
Mandate Ref no: PYTM[protected]

please refund my money,
Razorpay customer support has been notified about the posted complaint.
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    M
    Mukesh7888
    from Bengaluru, Karnataka
    Dec 5, 2022
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    990.83₹ money deducted from my Paytm payment bank by Ctrazor Pay on 05 dec 22, under fraud automatic payment instruction.
    Name - Mukesh Kumar

    Reference No. [protected]
    Mandate Ref no: PYTM[protected]
    Razorpay customer support has been notified about the posted complaint.
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      M
      Mukesh7888
      from Bengaluru, Karnataka
      Dec 5, 2022
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      Address: Bengaluru

      990.83₹ money deducted from my Paytm payment bank by Ctrazor Pay on 05 dec 22, under fraud automatic payment instruction
      Razorpay customer support has been notified about the posted complaint.
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        R
        Rajababu1960
        from LUDHIANA, Punjab
        Dec 5, 2022
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        Debit of 149 rs from my bhim upi

        Address: 141, green park, ludhiana

        Dear sir
        on 4-4-22 at 3.36 pm rs 149 were debited from my bank through Bhim upi and credited to upi razorpay.[protected]@icici.
        transaction id is[protected]
        its autopay execution for razorpay
        i don't think i have started any autopay
        kindly inform the name of merchant whom payment is done

        thanks
        rajinder kumar sood
        upi id: [protected]@upi
        ph: [protected]...
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        7
        7321
        Dec 5, 2022
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        Dear sir, I m Dashan Trivedi. I was paid Byjus self Learnig course fees through Razorpay gateway, by ICICI credit card EMI option on dt. 17/11/2022. this payment transaction/id is RAZORPAY:BRZR79420986 of amount of =88000/- . I have cancelled the order so I want refund my payment of mention as per above amount.
        Razorpay customer support has been notified about the posted complaint.
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          A
          Anmol Singh872
          Dec 3, 2022
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          Please refund my money which is debited form my account accidentally
          Razorpay customer support has been notified about the posted complaint.
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            H
            Himanshu6780
            Dec 3, 2022
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            Hi team,

            I have made a contribution of Rs 4000 towards tier 1 from google pay upi but amount got debited from my account and I did not get payment successful status . Could you please check my payment status :

            Date of transaction : 2 dec 2022
            Mode : UPI google pay
            Time : 11:40 AM
            UPI transaction id :[protected]
            Razorpay customer support has been notified about the posted complaint.
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              V
              [email protected]
              Nov 28, 2022
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              Address: [email protected]

              Hi i am vipul jadav and this is deatils which fraud happen with me
              RAZORPAY SOFTWARE PVT
              LTD # REALME #
              BANGALORE#ECF#7103427
              Razorpay customer support has been notified about the posted complaint.
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                S
                Sujeetengineer
                Nov 25, 2022
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                Razorpay Settlement not received account deactivated

                Sir my mail id bigpanel.[protected]@gmail.com
                suddenly my account deactivated and stopped working settlement also not received.
                please look into it and activate the same also release my payment sir...
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                R
                Raja6d
                from Chennai, Tamil Nadu
                Nov 23, 2022
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                I booked Train ticket from Rozorpay gateway and canceled ticket, Per IRCTC Refund amount sent to your payment gateway. but still i have not received that amount.

                IRCTC Refund ID: [protected]

                Kindly do needful.
                Razorpay customer support has been notified about the posted complaint.
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                  R
                  Rajam Mohan
                  Nov 21, 2022
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                  School fees for BALA VIDYA MANDIR, CHENNAI was paid on 19.11.2022. Amount of 31505.90 has been deducted twice.
                  Razorpay customer support has been notified about the posted complaint.
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                    S
                    shailsingh4u
                    Nov 12, 2022
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                    Unable to Complete the Payments due to an issue in the Payment Checkout Page

                    Address: 1st Floor, SJR Cyber, 22, Laskar Hosur Road, Adugodi, Bangalore, Karnataka - 560030

                    We have raised an issue with RazorPay on 8th Nov 2022 related to the Payment CheckOut page. When a payment is to be initiated by the user, and he/she clicks on “Pay Now” instead of the payment initiation page an error pop-up stating “Oops Something Went Wrong. No Appropriate Payment Method found” is displayed. This is experienced in the live mode; unfortunately, Razorpay has not even bothered to reach out to us, and...
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                    Z
                    ziccah81
                    Nov 9, 2022
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                    My name ziccah segana. Recently I made online purchases on Indian website using shoppre as an assistant purchases. My orders were canceled by shoppre saying they received an email from Razorpay instructing them not to process my orders as the believe my transaction was suspicious. Tried to solve the issue with shoppre and refund was promised to me since 19 October 2022. Shoppre are saying I should contact razorpay as they are the gateway payments in india. I tried to emailed Razorpay about 5 times, still waiting for there reply. I have been patient enough. My whatspp number and contact number are +[protected]. My email is [protected]@gmail.com.
                    Razorpay customer support has been notified about the posted complaint.
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                      D
                      Deek2308
                      Oct 29, 2022
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                      I did a purchase online at one of sites abuggy.com and i never received any order confirmation nor did i receive the product...after multiple follow ups they said they are processing refund and it has been done till now ..i follwed with razor pay and theyb asked to check with bank...i m following with bank from last 3 months and credit is still not there...
                      Razor pay has not reverted back to my latest emails also..
                      The txn is dates 11th July and i have been following with abuggy, razor pay and standard chartered Bank but credit has still not been processed...
                      Razor pay should give money back as they signed up fraudulent merchant and they acted as intermediary in between bank and merchant..
                      Razorpay customer support has been notified about the posted complaint.
                      Oct 29, 2022
                      Updated by Deek2308                       No revert from razor pay on recent emails... screenshot attached

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                        S
                        Sssss1111
                        from Bankura, West Bengal
                        Oct 19, 2022
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                        Please refund my money please help me quick
                        Razorpay customer support has been notified about the posted complaint.
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                          P
                          Poorna07
                          from Kanchipuram, Tamil Nadu
                          Oct 19, 2022
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                          Date of the transaction - October 6th
                          Transaction number - [protected]

                          My Loan EMI with auto payment has been done on October 6th, from my axis bank account to Lazypay merchant.
                          And from my bank statement, I found that this transaction has been done by 'Razorpay software private limited'.
                          I raised my complaint to both axis bank and Lazypay but they are saying the issue is not from their side.
                          So as a payment gateway I want you to confirm the process you have done with Lazypay.
                          Please check this issue and resolve as soon as possible

                          Let me know if you have any details
                          Razorpay customer support has been notified about the posted complaint.
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                            P
                            pawansuahg1211
                            from Jaipur, Rajasthan
                            Oct 17, 2022
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                            Address: Razorpay Software Private Limited, 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, 560030, Karnataka, India

                            Its been more then 120 day as per your policy .still im awaiting for my amount Rs11915/-.
                            As i have already informed you that if my company policies does not meet your criteria. I don't need your services .please settled my amount at company account.
                            I have already requesting so many time you people does not bother to connect with customer or neither any information share with customer.
                            just keeping money with you without any reason...

                            please connect with us :-[protected]
                            Razorpay customer support has been notified about the posted complaint.
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                              S
                              sanketlonare
                              from Sinnar, Maharashtra
                              Oct 12, 2022
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                              Total 20 tickets raised and near about 100 communicatin mails in two months. Its only for payment settlement process. We already all documents submitted.still pending payment settlement process.

                              It is observed that we have been raising tickets for payment settlement for a long time and they are making different requirements every time. I think they don't want to solve the issue. Razorpay would cause so much trouble to the customers. Thay replied format same to all user and there are no any customer service for calling.
                              I think we all sellers need to lodge the complaint against razorpay in RBI. There are big amount hold by razorpay and it using razorpay without any intrest. Its big scam in razorpay. Media need to focus on this scam

                              Iv7fO9Rk8Ft40k
                              microweb systems
                              Razorpay customer support has been notified about the posted complaint.
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