Razorpay Complaints & Reviews

Address: Bannerghatta Road

Hi,

We don't currently own a website and would like to work only through payment links with Razorpay for now. Please also let me know the status of our KYC as well since it has been more than 2 working days since we have uploaded the documents at the earliest please.

I have also raised a request through your portal and the ticket ID generated is #4044563

Thank you

Aug 26, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Razorpay Customer Care's response Hi Team,

Sincere apologies for the delay and the inconvenience caused. We are glad to inform you that your account is completely activated and the settlements resume as per the cycle set for your merchant account. Feel free to write back to us on the on-going email thread with the ticket ref: 4044563 for further queries, we will be glad to assist you with the same.

Regards,
Team Razorpay

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While paying for grocery items in nutrisabji app i made a transaction via phonepe. The transaction was pending for a very long time and my money was deducted. Later on contacting the bank i got to know that the amount is withheld at razorpay gateway. It's been more than 45 days and my money is still at loose. Both razorpay and bank are passing the blame on each other and its been going on from many days. Bank is saying that they've credited...

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Address: 301, HORMONY RESIDENCY, PARIWAR CHAR RASTA

Jewelmaza app through jewellery order and amount deducted by google pay app (Deduction amount is 1347 rs) but order not place and not any confirmation email and massage was given

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 25, 2020

Updated by [email protected] My amount is refund 1347rs

Verified Support

Aug 26, 2020

Razorpay Customer Care's response Hey Shweta,

We checked our logs and confirm that the refund with the ID: rfnd_FUywFZLsHvb2Ny has been processed from our end on 25th Aug, 2020. You can check the status of the same here: https://razorpay.com/support/#refund.
Feel free to reach out to us here: https://razorpay.com/support/#request if you require any assistance, we will be glad to help you out :)

Regards,
Team Razorpay

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Address: ASHIRBAD MANDAP, VSS NAGAR

Already payment has been done but till now my order is not here. I was ordered a saree before 7 days.

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Razorpay Customer Care's response Hey Rubina,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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Address: Vss nagar, ashirbad mandap , odisha

I m not taking my saree till now. Before 7 days, i was orderd but they are not send my saree till now and payment already done

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Razorpay Customer Care's response Hey Rubina,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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I have paid rs.299 today @ 24 August 2020 @7.27 IST time for a garment co. And reference no. Is attached below. I saw its add and redirected from ad on Insta and paid for my clothes shopping from your website

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Razorpay Customer Care's response Hi Natasha,

We would want to understand the issue you are facing better. Please help us with your contact details here: https://razorpay.com/support/#request. We will get in touch with you to address and resolve the same at the earliest.

Regards,
Team Razorpay

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Address: Embassy Center, Nariman Point, Mumbai, Maharashtra 400021

Hai this is prabhu deva. On past 28th june 2020. I make an transaction to alpha vector india pvt ltd.in my transaction payment sucessfull but timedout. I pay through upi payment. So kingly help me resolve this issue...

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Address: Sector-3 , Gurgaon-122006

I had placed order #FZ10851 for purchase of items worth Rs.1094 on fabzara.in on 12th Aug, 2020. A confrimation SMS was recd and email for payment was recd. However, have failed to receive goods or contact seller.
Payment & order details attached files.
We are requesting to you please refund my money or delivered my goods.W are waiting your hopefully reply.

Thanks with regardss,
Anand Kumar
email:[protected]@gmail.com

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Razorpay Customer Care's response Hi Santosh,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Address: Balagheetham, Mannanthala post,Trivandrum,kerala

Sir,
We already cancelled this order, kindly refund the amount
Order id:tsc11053, time studio, why we cancelled because of fake company

Kindly do the needful asap

Rehna hussain
[protected]

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Razorpay Customer Care's response Hi Hussain,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Address: Santosh sharma, Top floor, Sector-3, Gurgaon-122006

Dear Sir/ Ma'am,
We order sarees against order no.FZ10851on dt.12/8/2020, from fabzara.in and payment done by razorpay.com via internet banking to RAZORPAY SOFTWARE PVT LTD. Since today we are not receiving any product details and payment is already credited from bank account. Payment id =INB[protected] please cooperate us. Our email id [protected]@gmail.com mobile no [protected]

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Razorpay Customer Care's response Hi Santosh,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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I imran shaikh merchant hereby inform you that my payment captured by razorpay on 17th august 2020 of rs.100000. But settlement kept on hold. Even after contacting nobody responded on email. As informed customer care is not working due to covid which is not bearable.
I need my money immediately as i have to pay my debts.
So i request razorpay to release my payment immediately.

Thanking you
Imran shaikh
Proprietor
3dimagine

Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Razorpay Customer Care's response Hi Imran,

We apologise for the delay and inconvenience caused.Please share your MID and the registered email ID here: https://razorpay.com/support/#request, will get in touch with you to address and resolve the same at the earliest.

Regards,
Team Razorpay

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I imran shaikh hereby inform you that my payment captured by razorpay on 17th august 2020 of rs.100000. but settlement kept on hold. Even after contacting nobody responded on email. As informed Customer care is not working due to covid which is not bearable.
I need my money immediately as I have to pay my debts.
So I request razorpay to release my payment immediately.

Thanking you
Imran shaikh
Proprietor
3Dimagine

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 21, 2020

Updated by 3dimagine Screenshot of same is attached. Please help me in this regard.

Verified Support

Aug 25, 2020

Razorpay Customer Care's response Hi Imran,

We apologise for the delay and inconvenience caused. Please share your MID and the registered email ID here: https://razorpay.com/support/#request, will get in touch with you to address and resolve the same at the earliest.

Regards,
Team Razorpay

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Website: [email protected]

Delivery code for jbjshop surface item (All in one hair) for awb[protected] is1360.

Aug 18, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Santosh,

We are sorry to hear about the experience. This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the ongoing email thread ticket ref: 4008220 at the earliest. Appreciate your patience in the interim.

Regards,
Team Razorpay

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Address: Ground & 1st Floor, SJR Cyber, Laskar Hosur Road Bengaluru Bangalore District Karnataka India - 560030

I had placed order #4116 for purchase of items worth Rs.1296 on beautifulbab on 16th July 2020. A confrimation SMS was recd and email for payment was recd. However, have failed to receive goods or contact seller.

Lodged 5 complaints with razorpay but not received any assistance. please help. All documents enclosed

Aug 22, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey,

We are sorry to hear about the experience. This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the ongoing email thread ticket ref: 4009899 at the earliest. Appreciate your patience in the interim.

Regards,
Team Razorpay

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C

csin

Aug 27, 2020

still no response from razorpay team. This matter needs to be put in consumer court

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Address: Through the website.

I ordered for this laptop and am trying to verify the status. I do not have the contact number. If not possible can I avail the refund asap. Thank you for favourable action.

Aug 22, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hi Srikanth,

We are sorry to hear this and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

Regards,
Team Razorpay

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Razorpay amount debited 799and328are329 but loan not credited my account

Aug 20, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Maham,

Apologies for the delay in response. We hope the issue has been resolved, in case of further queries, kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Address: Hyderabad

Hello guys,
Good morning
I ordered a mini laptop in https://accesoriezworld.myshopify.com/collections/accessories
Till now I didn't receive my order please let me know about my order

Aug 22, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hi Rakesh,

We have received your request and concerned team is looking into this on priority. Kindly allow us some time and we will get back to you with an update on the ongoing email thread with ticket id -3987822 at the earliest.

Regards,
Team Razorpay

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Your a/c 500029 is debited by rs. 589 on 17aug20. Avbl bal: rs. 1518.82. Info: inb/[protected]/razorpay software pvt limi. Call [protected] for dispute. Frmango loan

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hi Praveen,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hi Praveen,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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I have subscribed for a zoom car subscription on[protected] with amount 23430 due to non availability of cars i received a call from zoom that amount will get refunded and as per zoom company refund has been initiated on[protected] and they have provided me the below details.

Refund Amountâ‚¹ 23, 430.00
Refund ID:20200720111212801300168768276386248
Order ID : 12ef5a55-b2f2-11ea-a316-024cc6a2fc70

Till now i have not received amount in my account and has raised multiple requests and filed a grievance through razor pay website but i have not received any satisfactory response regarding my refund. Kindly help me out with this and refund my amount.

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Awaheed,

We are sorry to hear about the experience. This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the ongoing email thread at the earliest. Appreciate your patience in the interim.

Regards,
Team Razorpay

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I got a mail on 4th August, 2020 from vendor Fittr that they refunded my money amounted Rs.8131 but till today amount is not credited to my bankaccount.I contacted with both vendor and bank but both are not helping properly to solve this problem.

Razor Pay refund id is - Idrfnd_FMZZkDm2Dsa4la
I am attaching documents which is provided by Fittr.

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Arpita,

We checked our logs for the refund: rfnd_FMZZkDm2Dsa4la and we confirm that the refund has been successfully processed on 4th Aug, 2020. You should have received the refunds credit in your account within 7-10 working days. If you have not received the credit by now, kindly get in touch with your issuing bank. A detailed mail regarding the same would be shared on the ticket:3953571, please follow the same email thread for further queries.

Regards,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 130

Delayed KYC Verification

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Money deducted but didn't receive the refund from past 45 days

Jewelmaze app through jewellery order and amount deducted by google pay app

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Saree

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Saree

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After successful payment I got error and want to know that which clothing website I placed my order with

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failed transaction

Regard: Order goods not received

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payment id. pay_ftfxy5s2w8ahmx (rs.11696)

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regard: order no. fz10851 not received

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Settlement on hold and not released

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Settlement on hold and not released

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Ordered item not delivered

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Fw: Delay in delivery

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Mini laptop pro yoga pocket laptop 8.4inch Intel core i5

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Amount deducted but loan not credited my account please help me

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I'm complaining about My order

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mango loan advance interest but as of now i didn't got call not my amount is refunded

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Refund not received

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Refund issue

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