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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 130

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R
Rubina Dash
Aug 25, 2020
Resolved
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Address: Vss nagar, ashirbad mandap , odisha

I m not taking my saree till now. Before 7 days, i was orderd but they are not send my saree till now and payment already done
Aug 12, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2020
Razorpay Customer Care's response Hey Rubina,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay
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    natasha karda
    Aug 24, 2020
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    Resolved

    I have paid rs.299 today @ 24 August 2020 @7.27 IST time for a garment co. And reference no. Is attached below. I saw its add and redirected from ad on Insta and paid for my clothes shopping from your website
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Aug 28, 2020
    Razorpay Customer Care's response     Hi Natasha,

    We would want to understand the issue you are facing better. Please help us with your contact details here: https://razorpay.com/support/#request. We will get in touch with you to address and resolve the same at the earliest.

    Regards,
    Team Razorpay
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      P
      [email protected]
      Aug 24, 2020
      Resolved
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      Resolved

      failed transaction

      Address: Embassy Center, Nariman Point, Mumbai, Maharashtra 400021

      Hai this is prabhu deva. On past 28th june 2020. I make an transaction to alpha vector india pvt ltd.in my transaction payment sucessfull but timedout. I pay through upi payment. So kingly help me resolve this issue...
      +1 photos
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      santoshanand13
      Aug 24, 2020
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      Address: Sector-3 , Gurgaon-122006

      I had placed order #FZ10851 for purchase of items worth Rs.1094 on fabzara.in on 12th Aug, 2020. A confrimation SMS was recd and email for payment was recd. However, have failed to receive goods or contact seller.
      Payment & order details attached files.
      We are requesting to you please refund my money or delivered my goods.W are waiting your hopefully reply.

      Thanks with regardss,
      Anand Kumar
      email:[protected]@gmail.com
      +2 photos
      Aug 8, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Aug 28, 2020
      Razorpay Customer Care's response       Hi Santosh,

      We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

      Regards,
      Team Razorpay
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        H
        hussainrifaee
        Aug 22, 2020
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        Address: Balagheetham, Mannanthala post,Trivandrum,kerala

        Sir,
        We already cancelled this order, kindly refund the amount
        Order id:tsc11053, time studio, why we cancelled because of fake company

        Kindly do the needful asap

        Rehna hussain
        [protected]
        Aug 12, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Aug 25, 2020
        Razorpay Customer Care's response         Hi Hussain,

        We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

        Regards,
        Team Razorpay
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          S
          santoshanand13
          Aug 22, 2020
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          Address: Santosh sharma, Top floor, Sector-3, Gurgaon-122006

          Dear Sir/ Ma'am,
          We order sarees against order no.FZ10851on dt.12/8/2020, from fabzara.in and payment done by razorpay.com via internet banking to RAZORPAY SOFTWARE PVT LTD. Since today we are not receiving any product details and payment is already credited from bank account. Payment id =INB[protected] please cooperate us. Our email id [protected]@gmail.com mobile no [protected]
          Aug 12, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Aug 25, 2020
          Razorpay Customer Care's response           Hi Santosh,

          We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

          Regards,
          Team Razorpay
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            3
            3dimagine
            Aug 21, 2020
            Resolved
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            Resolved

            I imran shaikh merchant hereby inform you that my payment captured by razorpay on 17th august 2020 of rs.100000. But settlement kept on hold. Even after contacting nobody responded on email. As informed customer care is not working due to covid which is not bearable.
            I need my money immediately as i have to pay my debts.
            So i request razorpay to release my payment immediately.

            Thanking you
            Imran shaikh
            Proprietor
            3dimagine
            +1 photos
            Aug 9, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Aug 25, 2020
            Razorpay Customer Care's response             Hi Imran,

            We apologise for the delay and inconvenience caused.Please share your MID and the registered email ID here: https://razorpay.com/support/#request, will get in touch with you to address and resolve the same at the earliest.

            Regards,
            Team Razorpay
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              3
              3dimagine
              Aug 21, 2020
              Resolved
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              Resolved

              I imran shaikh hereby inform you that my payment captured by razorpay on 17th august 2020 of rs.100000. but settlement kept on hold. Even after contacting nobody responded on email. As informed Customer care is not working due to covid which is not bearable.
              I need my money immediately as I have to pay my debts.
              So I request razorpay to release my payment immediately.

              Thanking you
              Imran shaikh
              Proprietor
              3Dimagine
              Aug 8, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Aug 21, 2020
              Updated by 3dimagine               Screenshot of same is attached. Please help me in this regard.

              Verified Support
              Aug 25, 2020
              Razorpay Customer Care's response               Hi Imran,

              We apologise for the delay and inconvenience caused. Please share your MID and the registered email ID here: https://razorpay.com/support/#request, will get in touch with you to address and resolve the same at the earliest.

              Regards,
              Team Razorpay
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                S
                Santosh Kumar Mazumder
                Aug 21, 2020
                Resolved
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                Resolved

                Website: [email protected]

                Delivery code for jbjshop surface item (All in one hair) for awb[protected] is1360.
                Aug 18, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Aug 21, 2020
                Razorpay Customer Care's response                 Hey Santosh,

                We are sorry to hear about the experience. This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the ongoing email thread ticket ref: 4008220 at the earliest. Appreciate your patience in the interim.

                Regards,
                Team Razorpay
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                  C
                  csin
                  Aug 21, 2020
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                  Resolved

                  Address: Ground & 1st Floor, SJR Cyber, Laskar Hosur Road Bengaluru Bangalore District Karnataka India - 560030

                  I had placed order #4116 for purchase of items worth Rs.1296 on beautifulbab on 16th July 2020. A confrimation SMS was recd and email for payment was recd. However, have failed to receive goods or contact seller.

                  Lodged 5 complaints with razorpay but not received any assistance. please help. All documents enclosed
                  +6 photos
                  Aug 22, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2020
                  Razorpay Customer Care's response                   Hey,

                  We are sorry to hear about the experience. This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the ongoing email thread ticket ref: 4009899 at the earliest. Appreciate your patience in the interim.

                  Regards,
                  Team Razorpay
                  View replies
                  still no response from razorpay team. This matter needs to be put in consumer court
                  Reply
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                    S
                    Srikanth Wunnava
                    Aug 21, 2020
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                    Resolved

                    Address: Through the website.

                    I ordered for this laptop and am trying to verify the status. I do not have the contact number. If not possible can I avail the refund asap. Thank you for favourable action.
                    Aug 22, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2020
                    Razorpay Customer Care's response                     Hi Srikanth,

                    We are sorry to hear this and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

                    Regards,
                    Team Razorpay
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                      M
                      Maham Kali
                      Aug 20, 2020
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                      Resolved

                      Razorpay amount debited 799and328are329 but loan not credited my account
                      +3 photos
                      Aug 20, 2020
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 21, 2020
                      Razorpay Customer Care's response                       Hey Maham,

                      Apologies for the delay in response. We hope the issue has been resolved, in case of further queries, kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

                      Regards,
                      Team Razorpay
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                        Y
                        Yerra Rakesh
                        Aug 20, 2020
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                        Resolved

                        Address: Hyderabad

                        Hello guys,
                        Good morning
                        I ordered a mini laptop in https://accesoriezworld.myshopify.com/collections/accessories
                        Till now I didn't receive my order please let me know about my order
                        +2 photos
                        Aug 22, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2020
                        Razorpay Customer Care's response                         Hi Rakesh,

                        We have received your request and concerned team is looking into this on priority. Kindly allow us some time and we will get back to you with an update on the ongoing email thread with ticket id -3987822 at the earliest.

                        Regards,
                        Team Razorpay
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                          P
                          Praveenkumar Pagadala
                          Aug 19, 2020
                          Resolved
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                          Resolved

                          Your a/c 500029 is debited by rs. 589 on 17aug20. Avbl bal: rs. 1518.82. Info: inb/[protected]/razorpay software pvt limi. Call [protected] for dispute. Frmango loan
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 21, 2020
                          Razorpay Customer Care's response                           Hi Praveen,

                          Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                          Regards,
                          Team Razorpay
                          Verified Support
                          Aug 21, 2020
                          Razorpay Customer Care's response                           Hi Praveen,

                          Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                          Regards,
                          Team Razorpay
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                            A
                            awaheed951
                            Aug 19, 2020
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                            Resolved

                            I have subscribed for a zoom car subscription on[protected] with amount 23430 due to non availability of cars i received a call from zoom that amount will get refunded and as per zoom company refund has been initiated on[protected] and they have provided me the below details.

                            Refund Amount₹ 23, 430.00
                            Refund ID:20200720111212801300168768276386248
                            Order ID : 12ef5a55-b2f2-11ea-a316-024cc6a2fc70

                            Till now i have not received amount in my account and has raised multiple requests and filed a grievance through razor pay website but i have not received any satisfactory response regarding my refund. Kindly help me out with this and refund my amount.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 21, 2020
                            Razorpay Customer Care's response                             Hey Awaheed,

                            We are sorry to hear about the experience. This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the ongoing email thread at the earliest. Appreciate your patience in the interim.

                            Regards,
                            Team Razorpay
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                              A
                              arpita_bairagi1991
                              Aug 19, 2020
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                              Resolved

                              I got a mail on 4th August, 2020 from vendor Fittr that they refunded my money amounted Rs.8131 but till today amount is not credited to my bankaccount.I contacted with both vendor and bank but both are not helping properly to solve this problem.

                              Razor Pay refund id is - Idrfnd_FMZZkDm2Dsa4la
                              I am attaching documents which is provided by Fittr.
                              +2 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 21, 2020
                              Razorpay Customer Care's response                               Hey Arpita,

                              We checked our logs for the refund: rfnd_FMZZkDm2Dsa4la and we confirm that the refund has been successfully processed on 4th Aug, 2020. You should have received the refunds credit in your account within 7-10 working days. If you have not received the credit by now, kindly get in touch with your issuing bank. A detailed mail regarding the same would be shared on the ticket:3953571, please follow the same email thread for further queries.

                              Regards,
                              Team Razorpay
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                                M
                                MEET p patel
                                Aug 18, 2020
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                                Resolved

                                Address: 174,patelvas, Anandpura

                                I was purchasing phone from vle by doing internet banking and there was, i saw my account details, showing that deducted amount is transferred to razorpay, plz do help to refund my money
                                +1 photos
                                Aug 22, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 21, 2020
                                Razorpay Customer Care's response                                 Hi Meet,

                                Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                                Regards,
                                Team Razorpay
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                                  S
                                  Suvish
                                  Aug 17, 2020
                                  Resolved
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                                  Resolved

                                  I can see that there is a recurring emi request from razorpay to my hdfc credit card and they are charging inr 2800 to my credit card every month demo september 2019. I have recently noticed this. Razorpay is not send any emails about this charge to me. I have raised the dispute with razor-at and it is not resolved yet.
                                  My email id is suvish. [protected]@gmai.com

                                  Really very bas support i am getting from razorpay support!!
                                  Aug 22, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 21, 2020
                                  Razorpay Customer Care's response                                   Hey Suvish,

                                  We apologize for the inconvenience caused. Our concerned team has requested for a few details on the email thread (Ticket ID: 3926566). Please help us with the same, so that we can get in touch with you and discuss this in detail.

                                  Regards,
                                  Team Razorpay
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                                    G
                                    gkp gk
                                    Aug 17, 2020
                                    Resolved
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                                    Resolved

                                    Address: 288 kamarajar nagar avanavadi

                                    Last week, August 02, I paid the loan amount of easy loan by razory pay. But paid cash is failed
                                    Then I paid the easy loan loan by my debitcard. But razory pay.. I have paid faliure money and I still do not get to my bank account It has been 15 days since I lodged the complaint ... no action has been taken yet..my amount..when..me .. come and join
                                    +2 photos
                                    Aug 17, 2020
                                    Complaint marked as Resolved 
                                    It has been 15 days since I lodged the complaint ... no action has been taken yet..my amount..when..me .. come and [email protected] ph;9790426840
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 18, 2020
                                    Razorpay Customer Care's response                                     Hi Koteshwaran,

                                    Good time talking to you. We have updated the status of your query on the email with the ticket ref: 3840753. Do write back to us on the same email thread in case of further queries we would be glad to assist.

                                    Regards,
                                    Team Razorpay
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                                      S
                                      Sarika Paneriya
                                      Aug 16, 2020
                                      Resolved
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                                      Resolved

                                      Website: [email protected]

                                      Sarika paneriya on 20 june 2020
                                      We order clothes on 20/6/2020, from careinstyle.com and payment done by razerpay.com via google pay. Since today we are not receiving any product details and payment is already credited from bank account. My order no is #9953 please coprate us. Our email id sarika45. [protected]@gmail.com
                                      Aug 22, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 18, 2020
                                      Razorpay Customer Care's response                                       Hi Sarika,

                                      We are sorry to hear this and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

                                      Regards,
                                      Team Razorpay
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