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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3552
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Razorpay reviews & complaints page 134

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G
Gayathri gokul
Jul 21, 2020
Resolved
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Resolved

I made a payment to purchase a online study app marrow. Merchant did not receive the amount and the amount debitted was not refunded to my bank account
Aug 13, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2020
Razorpay Customer Care's response
Hi Gayathri,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay
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    F
    Feba from HOC
    Jul 20, 2020
    Resolved
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    Resolved

    Address: 18/410, Indira nagar

    I am a merchant on the Razorpay.

    They are not settling my amount pending in their account.

    The customer care is not responding. They just come with a silly query to withhold the payments.
    +1 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Jul 22, 2020
    Razorpay Customer Care's response
    Hi Team,

    We have escalated this with the concerned team and are currently working on your request. Please do expect an update on the on-going email thread with the ticket ref: 2639090/3590800 at the earliest. Your patience is highly appreciated in the interim.

    Regards,
    Team razorpay
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      V
      Vaishnavi A. Faratale
      Jul 20, 2020
      Resolved
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      Resolved

      Resp Sir/mam,
      I'm Vaishnavi Faratale, I placed order on website https://gadgetstoreworld.myshopify.com having details as below
      Date of transaction: 03/07/2020
      Amount of transaction- Rs 599
      Order ID shared by the merchant-#2102
      Payment ID shared by Razorpay-pay_F9wkWUnraTPITT
      Description of the problem- order not received, not even showing status as shipped yet after 18 days of order and promised to be deliver in 7 days.
      Kindly send my product or refund money.
      Regards
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Jul 22, 2020
      Razorpay Customer Care's response
      Hi Vaishnavi,

      We tried reaching out to you over a call, however couldn't connect. If you have not consumed the services and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request with your transaction details so that we can check and assist you at the earliest.

      Regards,
      Team Razorpay
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        P
        prasadsm40
        Jul 20, 2020
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        Address: Pune
        Website: razorpay.com

        I have paid to a merchant (Who uses razorpay gateway) through bhim app. The transaction shows as success on bhim. But the merchant has not received the payment. I have raised the complaint on razorpay portal but i havn't received any feedback.
        +1 photos
        Razorpay customer support has been notified about the posted complaint.
        This has been successfully resolved. Thanks!
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          B
          Bk Chittaranjan
          from Gurgaon, Haryana
          Jul 20, 2020
          Resolved
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          Resolved

          I paid for order 2in1 spray machine and small printer. Spray was on 8th july2020. My registered mobile no.[protected]
          Aug 14, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Jul 25, 2020
          Razorpay Customer Care's response
          Hi Chittaranjan,

          We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will check the same have this sorted for you.

          Regards,
          Team Razorpay
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            M
            Manas83
            Jul 19, 2020
            Resolved
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            Resolved

            Website: Nbirth

            For purchasing one feeding gown from nbirth worth rs.999/- by applying coupon code qptefn28 on dated 1 st july 2020 shipping charges rs.299/- twice debited from my account for one item purchase.
            Transcation details:
            Razorpay sft pvt ltd noda[protected]igaiwobta0 for rs.299/- on dated-01/07/2020
            &
            Razorpay sft pvt ltd noda[protected]igaiwocbu5 for rs.299/- on dated 01/07/2020
            Request for refunding the one time shipping charges rs.299/- as early as possible.
            Regards.
            Aug 14, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Aug 21, 2020
            Razorpay Customer Care's response
            Hey Manas,

            Apologies for the delay in response. We hope the issue has been resolved, in case of further queries, kindly write back to us on the same email thread. We will get back to you regarding the same at the earliest.

            Regards,
            Team Razorpay
            Sir...already 25 days past but still my money not refunded & neither the problem resolve...please look at the earliest to my complain ..& also give me status of my request over mail that what progress is going on at your end.
            Otherwise I will move to other platform like Digital ombudsman..
            Regards
            Sir...already 25 days past but still my money not refunded & neither the problem resolve...please look at the earliest to my complain ..& also give me status of my request over mail that what progress is going on at your end.
            Otherwise I will move to other platform like Digital ombudsman..
            Regards
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              N
              Naturalbeauty Channel
              Jul 18, 2020
              Resolved
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              Resolved

              I had paid for my parcel but didn't received it please contact me, i hope you will solve my problem
              +1 photos
              Aug 14, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Jul 18, 2020
              Updated by Naturalbeauty Channel
              When will I get my parcel contact me it has been 20-22 days still I didn't get any information about my parcel

              Verified Support
              Jul 25, 2020
              Razorpay Customer Care's response
              Hi,

              We checked and see that the payment with the ID pay_F5bAboaOLartlJ is a successful transaction towards the merchant. You can check the status of the same here: https://bit.ly/2DSjy4T. Kindly contact the merchant for any service/refund related queries. In case you have not consumed the services and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request and we will be glad to assist you.

              Regards,
              Team Razorpay
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                R
                Rezaul1
                Jul 18, 2020
                Resolved
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                Resolved

                Address: Siliguri

                But mera payment ho chuka hai lekin mera status dikha raha hai mini statement mein bhi dikha raha hai plus mera stand mein main bhi dikha raha hai ki ki gaya bit ho chuka hai 5761 26 paisa but cash din ko yah paisa nahin mila kyon
                Aug 14, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Jul 19, 2020
                Razorpay Customer Care's response
                Hi,

                We are sorry to hear about your experience. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will check the same have this sorted for you.

                Regards,
                Team Razorpay
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                  M
                  mr haryana
                  Jul 17, 2020
                  Resolved
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                  Resolved

                  Address: 1756/26 shiv nagar gurgaon

                  Amount deduct from my account but payment not received by icici lombard
                  +1 photos
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 21, 2020
                  Razorpay Customer Care's response
                  Hey,

                  Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                  Regards,
                  Team Razorpay
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                    S
                    Saddam Sallu
                    Jul 17, 2020
                    Resolved
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                    Resolved

                    Address: VILL-CHIRUDIH P.O - ANKDUARA P.S -NIRSA

                    At first I apply for loan then I pay for loan of rs329 but I think this is then I did not get loan and my money is debited then I complain to email for refund but didn't respond me
                    +1 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Jul 17, 2020
                    Updated by Saddam Sallu
                    Toll free no is not connected
                    Verified Support
                    Jul 19, 2020
                    Razorpay Customer Care's response
                    Hi Saddam,

                    Kindly reach out to the merchant for service/refund related queries. In case you have not consumed the services and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request with your transaction details and we will be glad to assist you at the earliest.

                    Regards,
                    Team Razorpay
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                      D
                      Jul 17, 2020
                      Resolved
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                      Resolved

                      Address: Muradnager Ghaziabad

                      Sar Main apne phone mein main recharge kar raha tha vah paise a aap kya kaun ho chuke hain transfer IDBI mere pass mere paise Wapas kar do
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 19, 2020
                      Razorpay Customer Care's response
                      Hi Deepak,

                      We would like to understand more about the issue you are facing. Kindly raise a request on the following link : https://razorpay.com/support/#request along with the transaction & contact details. We will check the same have this sorted for you.

                      Regards
                      Team razorpa
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                        S
                        shawon
                        Jul 16, 2020
                        Resolved
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                        Resolved

                        On 3rd of july 2020, i have purchased few items from calcutta electronics website but after amount debited from my upi account but the merchant has not received. Ao the order not completed. I have raised complaint in razorpay and email lot of time. But they are not cooperating. I need my money back.
                        +1 photos
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 16, 2020
                        Razorpay Customer Care's response
                        Hi Shawon,

                        We have received your request and are currently working on the same with our banking partners. Please do expect an update on the ticket with the ref: 3476619 at the earliest. Appreciate your patience in the interim.

                        Thanks & Regards,
                        Team Razorpay
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                          S
                          Shibu Rana
                          Jul 15, 2020
                          Resolved
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                          Resolved

                          Address: Jharkhand chatra mayurhad karma

                          Dear sir
                          Your company is fraud call this my number cash back offer my phone pe apps sir my account balance is lost
                          2998 please cheak my account balance refund
                          Tranation id[protected]
                          +2 photos
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 16, 2020
                          Razorpay Customer Care's response
                          Hi Shibu,

                          Please write to us with your contact details and transaction details here: https://razorpay.com/support/#request and we will get back to you with a positive resolution at the earliest.

                          Thanks & Regards,
                          Team Razorpay
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                            P
                            Priya 29
                            Jul 14, 2020
                            Resolved
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                            Resolved

                            Hi it seems i got duped. This site charelett secret for lingerie i saw on facebook nd made s purchase of 3736/- through razor pay. But i recieved no intimation mail or my order. I kept mailing them but there mail i'd was non responsive. [protected]@charlettesecret.com was there customer care i'd.
                            Plz help me with the refund
                            Aug 15, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 16, 2020
                            Razorpay Customer Care's response
                            Hi Priya,

                            Please help us with your contact details along with the tranaction information here: https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.

                            Thanks & Regards,
                            Team Razorpay
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                              S
                              saim9621
                              from Jaipur, Rajasthan
                              Jul 14, 2020
                              Resolved
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                              Resolved

                              I have done a payment to add the amount in airtel money using the airtel upi in the last saturday.
                              The payment was successful but not reflecting in my airtel money account.
                              The vpa is airtelmoney. [protected]@icici
                              And the transaction id is[protected]
                              Transaction time 11 july 2020 06:45 pm
                              And the amount is 570. Please help.
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 14, 2020
                              Razorpay Customer Care's response
                              Hi,

                              Kindly write to us with your transaction details and contact number here: https://razorpay.com/support/#request so that we can check the status of the transaction and get back to you at the earliest.

                              Regards,
                              Team Razorpay
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                                M
                                Maruthisgk35 Maruthisgk35
                                Jul 10, 2020
                                Resolved
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                                Resolved

                                Address: SHETTIHALLI MAIN ROAD, JALAHALLI WEST POST, BANGALORE 15

                                10/07/2020 12.45am i'm recharged airtel number but recharge was not successful and amount also debited in my account soo please refund my amount
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 14, 2020
                                Razorpay Customer Care's response
                                Hi,

                                Kindly write to us with your transaction details and contact number here: https://razorpay.com/support/#request so that we can check the status of the transaction and get back to you at the earliest.

                                Regards,
                                Team Razorpay
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                                  D
                                  Dr. Deepankar PT
                                  Jul 10, 2020
                                  Resolved
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                                  Resolved

                                  I am unable to activate my account and its almost four weeks they are giving me only one response over mail that our customer manager will resolve the issue.
                                  Please don't use razor pay rather use Intamojo.

                                  Seems they hardly give a damn to their customers
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 14, 2020
                                  Razorpay Customer Care's response
                                  Hi Deepankar,

                                  We have escalated this with our concerned team are currently working on your request. Please do expect an update on the email thread with the ticket reference number: 3354610 at the earliest.

                                  Regards,
                                  Team Razorpay
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                                    T
                                    Thushara Ashley
                                    Jul 10, 2020
                                    Resolved
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                                    Resolved

                                    Address: 173b,nofra1,goa

                                    I am mrs thushara derrick. I started a campaign for helping a needy child in buying a laptop for her online studies. I have managed to collect rs.26300/- through razorpay as contribution from 21 candidates ie from 28th june to 30th june. After that i deactivated it. But there was an issue in our form getting approved from bank and therefore the concerned payment gateway is not able to settle this amount to us. This has caused a lot of chaos and inconvenience to us as we had already booked for a laptop. So taking note of the situation i had requested razorpay to refund the cash to the concerned people as soon as possible. It has been 9 days since i am trying to get in touch with anyone from razorpay but failed to get a proper communication from their side except for the automated messages creating tickets to solve in 8 hrs but of no use. This is very unfair on few people who tried to help an unprivileged child for her education.
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 14, 2020
                                    Razorpay Customer Care's response
                                    Hi Tushara,

                                    We understand your concern here. A callback has been arranged to discuss this in detail. Our team shall be reaching out to you at the earliest. Highly appreciate your patience in the interim.

                                    Regards,
                                    Team Razorpay
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                                      S
                                      Shiksha Setu
                                      Jul 10, 2020
                                      Resolved
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                                      Resolved

                                      I am not able to register my new account.
                                      While filling in "business pan" info, ins showing "invalid pan format".

                                      Please assist asap.
                                      +1 photos
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 14, 2020
                                      Razorpay Customer Care's response
                                      Hi Team,

                                      We have arranged a callback regarding your concern and our team shall be reaching out to you at the earliest. Highly appreciate your patience in the interim.

                                      Regards,
                                      Team Razorpay
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                                        M
                                        Md jack
                                        Jul 9, 2020
                                        Resolved
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                                        Resolved

                                        I recharged in airtel app..
                                        My payment gateway was razor pay amount got debited but still im not getting recharged
                                        Amount 548/-
                                        Date 27/06/2020
                                        +1 photos
                                        Aug 24, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 14, 2020
                                        Razorpay Customer Care's response
                                        Hi,

                                        We checked and see that the payment with the ID pay_F7VKH2DLocT3hp is a successful transaction towards the merchant. You can check the status of the same here: https://bit.ly/2DSjy4T. Kindly contact the merchant for any service/refund related queries.

                                        Regards,
                                        Team Razorpay
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