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Razorpay Complaints & Reviews

razorpay.com

2.8

Updated: Sep 9, 2025

Complaints 3553

Resolved

1904

Unresolved

1649

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Razorpay reviews & complaints page 131

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Website: [email protected]

Sarika paneriya on 20 june 2020
We order clothes on 20/6/2020, from careinstyle.com and payment done by razerpay.com via google pay. Since today we are not receiving any product details and payment is already credited from bank account. My order no is #9953 please coprate us. Our email id sarika45. [protected]@gmail.com

Aug 22, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Sarika,

We are sorry to hear this and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

Regards,
Team Razorpay

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I had made payment for my passport through razorpay. The actual fees is 1500 but they have charged me 3000. I want my refund of 1500 back

+1 photos

Aug 22, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Muskaan,

It was good talking to you. As conveyed this has been notified to the concerned team and being looked into on priority.Kindly allow us some time and we will get back to you with an update on the ongoing email thread with ticket id -3859155 at the earliest.

Regards,
Team Razorpay

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It's been around 20+ days since boodmo initiated refund. Razorpay is still processing the same, even though it's 12 day time period is over. Have written multiple mails. Same copy paste replies. Refund my amount asap.

Aug 22, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Kiran,

We are sorry to hear this. We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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I had ordered a gun skin from this site and laid through razorpay (As attached below) but have not availed the gun skin. I have emailed them regarding my problem but they had not replied as till date. Please look into the matter as soon as possible.

+3 photos

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Denzil,

This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the email thread ticket ref: 3944993 at the earliest. Appreciate your patience in the interim.

Regards,
Team Razorpay

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I have placed order#19351 a month before but still, we haven't received any update regarding the, neither i received the pairs of shoes nor refunded.

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Divu,

This has been escalated to the concerned team and we are looking into this on priority. Please expect an update on the email thread ticket ref: 3944993 at the earliest. Appreciate your patience in the interim.

Regards,
Team Razorpay

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Address: Hyderabad

On[protected] i am booked a vogo bike but amount has been debited but the bike not booked the vogo officials says to me contact the razorpay team and they give a ticket number that is [protected] and also
You can also check the status with the payment id: pay_fj6vaew65vbr5p on the link:https://razorpay.com/support/#refund
I send a several mails to your razorpay team since 18 days but no one responded then what i do now please give the one honestly explanation why i believe your services

+3 photos

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Chiru,

It was great talking to you. As conveyed, we have escalated this to our concerned team and are looking into this on priority. Please expect an update on the email thread ticket ref: 3778438 at the earliest.

Regards,
Team Razorpay

Aug 24, 2020

Updated by Chiru Ankisetty Please give an update about the issue the amount is still not credited to my account

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Address: Myfaircloth branch

Myfaircloth in that tambo offer of curties i was orederd 2 sets of this please i will cancel this order and give my payment return

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Razorpay Customer Care's response Hi Prati,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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Address: Sri ganganagar setia colony near gurunanak chowk

Dear sir,
I have order a shoes on 13 july 2020 i had even not recieve a today also. So i request you to pls send ours money back.
Order no. 19351

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2020

Razorpay Customer Care's response Hi Divu,

We are sorry to hear this. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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We order juicer on 10/8/2020, monday from cartnyou.com and payment done by razerpay.com via google pay. Since today we are not receiving any product details and payment is already credited from bank account. Payment id = pay_foy0phjjjb7b72 please coprate us. Our email id [protected]@gmail.com mobile no = [protected]

Sep 3, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2020

Razorpay Customer Care's response Hi Vasudeo,

We are sorry to hear about your experience. However, we have escalated the issue with the concerned team and are currently working on the same. Please do expect an update on the email thread with ticket: 3920569 at the earliest. Your patience is highly appreciated in the interim.

Regards,
Team Razorpay

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I have ordered a product worth 1499 from lifestyleio, i paid through google pay but after payment confirmation they are not replying my mail and i have not received any product on behalf of my payment. Lifestyleio is a fraud online website, the payment was requested by razorpay.

+1 photos

Sep 3, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 14, 2020

Updated by Gourab kumar Burman this is the payment screenshot

Verified Support

Aug 15, 2020

Razorpay Customer Care's response Hi Gourab,

We checked and see that the payment with the ID pay_FNDGMjgnxQQuxG is a successful transaction towards the merchant. You can check the status of the same here: https://razorpay.com/support/#refund. Kindly contact the merchant for any service/refund related queries.
For further queries, you can reach out to us here :https://razorpay.com/support/#request

Regards,
Team Razorpay

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Address: BHANDUP , MUMBAI- 400042

Website: accesoriezworld

Fpxiptcrlgel9d - razprazorpaysoftware - payment was made of rs. 999.00 on 11.08.2020, time - 22.52 pm through hdfc netbanking for purchase on accesoriezworld website.

But it seems that it was fake website and there is no communication from them since about order confirmation.

So, kindly help me out to get the refund of rs. 999/- at the earliest.

Sep 3, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Razorpay Customer Care's response Hi Jignesh,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Address: surat ,gujarat

Sir,
on august 4 i had ordered a Lehenga choli from fabjoy. It was worth 149rs. Its been 2 weeks still i had not received any messages from them and no details about my order.even i tried to mail them no reply.i had paid the money through razorpay.
so please kindly undergo through this matter, either i need my money back or else at least that order .please make necessary details regarding this.

Sep 3, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Razorpay Customer Care's response Hi Meenu,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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M

meenuzz

Aug 13, 2020

order number-#2698
payment id-pay_FMNmg99SMvUFFP
paid on -aug 4

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Address: Surat

I have ordered three times in fabzara.in for about 5000rs. I don't know what to do.. I paid it through this razorpay medium only.. Even i have mailed them many times they din't even respond once. Kindly do the need full. Please

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Puja,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Address: Address sec.19/928 indira nagar Lucknow (U.P.) Pin.226016 hi. Mera mobile number.9415512605 hi. Meri email [email protected] hi.

Hello sir mera order payment 2299.00 tha jo successfully paid 2/8/2020 ho gaya tha jiski pay id. Flsj5yuossezch hi. Payment side method razorpay.com hi. Jiski order id. #1060 hi.

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Soni,

Kindly elaborate your query and raise a request on the following link with your query: https://razorpay.com/support/#request along with the contact details. We will check the same and update you at the earliest.

Regards,
Team Razorpay

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S

Soni Video

Aug 11, 2020

Sar order ki payment success fully ki photo bhej raha hun

tkl-7. 1 channel home theater system - Comment #3717561 - Image #0

tkl-7. 1 channel home theater system - Comment #3717561 - Image #1

tkl-7. 1 channel home theater system - Comment #3717561 - Image #2

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Address: Plot 55,Anjali Homes,Badangpet,Hyderabad,Telangana-500058

Payment idpay_fdw61jqnfslf5b

Date of paymentjuly 12, 2020 ; 1:52pm

Payment amount₹375

Hi,

I have done the payment for buying fastag card through razorpay. Amount got deducted but fastag card is not received till now..

Fastag is not responding to my phone calls or e-mails..

Pleade support in resolving the issue or refund my amount of rs375.

Regds,
Ravi eda,
[protected]

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Ravi,

Good time talking to you. We have raised a dispute against the transaction and are following up with the merchant. Please do expect further updates on the on-going email thread with ref:3674103. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

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P

parulkansal

Mar 16, 2021

Hi,

I have done the payment for buying fastag card through razorpay. Amount got deducted but fastag card is not received till now.KIndly return my money back.

Fastag India
₹375.00
Paid Successfully
Payment Id pay_GA26E9kSNGmU28
Paid On 7th Dec, 2020
Method
XXXX-XXXX-XXXX-2661
Card
Email [protected]@gmail.com

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I have ordered one kurti on 29 july of inr 299, till date no information
They have closed down their website aswell as facebook account
Kindly refund the amount in the same mobile number

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Anjali,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Product order no.- #fz4480
Payment id - pay_fmjuq9dqcx7scx
Paid on -04 th aug. 2020

There is no delivery of the product yet and no response from the dealer side... How can u be the partner of such a fraud seller... There is question mark on your authenticity as well... Amazon, flipkart like sellers don't have such frauds... You should take action against them and let me back my money with necessary compensations... Otherwise i m complaining this on the consumer forum and ministry of home affairs as well...

+3 photos

Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 10, 2020

Updated by Moto X play Take action

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Basuki,

Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with the contact details. We will check the same and update you at the earliest.

Regards,
Team Razorpay

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Address: G-8 elephnata market , vapi, gujrat

Website: www.fabzara.in

I placed 2 orders of ₹895 and ₹1144. Order no. #FZ8301 #FZ8350 from fabzara.in through razorpay.
I later got to know that fabzara is a faud fake site. I want my money back. Please help.

+2 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Nikita,

Good time talking to you. We have raised a dispute against the transaction and are following up with the merchant. Please do expect further updates on the on-going email thread with ref:[3873321] and [3873319]. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

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Address: Gujarat

Help me get refund from fabzara.in

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Nikita,

Good time talking to you. We have raised a dispute against the transaction and are following up with the merchant. Please do expect further updates on the on-going email thread with ref:[3873321] and [3873319]. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

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Address: Chenai

I have ordered in zed kurtis last week but still now i have not recevied the payment i have paid from your app

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Jai,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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J

Jaiiraj

Aug 9, 2020

Pls refund the payment on mobile no is shown in Google as customer care its fraud [protected]

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