Razorpay Complaints & Reviews

This is regarding the order I had placed in Navinaa.com on the 24th of September, order number :1700, 1707.
We had a total of 2000rs payments through Razorpay.This website no more exists.What happened to our money now? Facebook had displayed advertisements of this website which gave us the genuineness of it.Please help with this order. Refund our money back.

Myself Mukul Deshkar
I purchase product online and amount cut from bank through your side but conformation mail not received and package also not received.
Details as below -

FRK4L5k2zbcrun-RAZPRAZORPAYSOFTWARE [protected] 16 Aug 2020 499.00

Plz confirm it and do the needful about refund as early as possible.
I am waiting for your positive replay.

Regards
Mukul Deshkar
[protected]

Today I have brought a package of rupees 300 of diamond in freefire.I have paid it through bhim up.
But I have not got anything till now.
Please help me

I have purchased saree as on august 13 2020. I don't receive the order. What i do?

Pls find below details of the transaction
Payment id starting with `pay_` pay_fxl10g2sptsbix
Refund id starting with `rfnd_`rfnd_fzjk7i8bm1i8w7
Transaction amount₹54, 500.00
Transaction date 01-sep-2020

Sir, i have a taken a loan in paisaloan app dated[protected]. The repayment date is[protected]. But i paid twice a mistake in ur razorpay gateway, please check my account and where this money went 3000/- rupees, please tell me sir
Thanking u sir
Payment id: mobikwik 3feqtt2mikjlzp9
And second one
Google pay id: cicagkcvt_u0aw
Please checksir
My email id: [protected]@gmail.com
Mobile: [protected]

Dear sir, one person call me, and send me link to pay for payment bt i dont know to which payment is i pay. I will pay 5160 rupees, bt do not any payment for this figar. Please check to his payment.

Sir
I have paid rs 336/- towards ticker-tape subcription renewal charges on[protected] through your media but activation failed after payment made. The details as below
As per my bank state ment amount deducted towards payment on[protected] upi drrn[protected] 1712 / /razor. [protected]@sbi/ (Razorpay / software private limited)

Messegae received from bank:
Your a/c no. Xxxxxxxx9852 is debited for rs.336.00 on[protected]:12 hrs and credited to a/c no. Xxxxxxxx2092 (Upi ref no[protected].

Please look in to it and repay back

I have ordered on 20/09/2020. Yet not receive my purchase item

Hi team,

My ticket no: 4311428, nobroker has initiated an refund of rs 9800 on 7th sep 2020. Refund id: (Rfnd_fae2necew6fdnf). Status of the refund as 'your refund has been delayed'. My credit card payment has been generated. This month i have spend rs 9800 from hand to avoid penalty. I have been following up with your customercare support executives for the past 2 weeks. I haven't received any response yet. I was totally disappointed by your customercare support executives. I need a response on when i will get my refund. If i haven't received a response again, i will file a complaint against razorpay.

Paid my college fees amounting to rs 35900, the money was not credited to college and it's 48 days and there is no response from razorpay about refund. They are not responding and have also made falso commitment that refund is done on 7 th sep, but my bank has denied no such refund is done. I am cheated by razorpay, they are fraud, help me to get my money.
My contact no is [protected].

Razorpay is not helping me, there support team has raise a ticket no 4365364, no resolution till date, am devastated it's my hard earned money

As a part of your financial risk measures my settlement is put on hold and i have lost my business because all my money got stuck with you which you haven't settled in my bank. When i got this mail, immediately i sent all the information they were asking but it's been days and i haven't even received a single reply from them. I tried to call them and no one never picked up call due to Covid-19. I raised a complaint on razorpay website and...

Issue with the Payment of Rs.399.0
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Tap the Show More button above to see your conversation history for this ticket.
said 22 days ago
Hi NARASIMHA,

Thank you for contacting PhonePe!

Regarding your recent transaction, Ticket No:[protected], we would like to inform you that as per the confirmation that we have received from your bank, the transaction for an amount of ₹ 399 (Transaction ID: HDF78B7F568BAB545DD99CC53A2AE0016B7) has gone through successfully and the amount has been credited to the beneficiary bank with the UTR number.

You can find the UTR for the transaction in the PhonePe App by going to the transaction page and clicking on the relevant transaction.

Kindly check with the beneficiary/merchant for a confirmation of the same.

Please feel free to contact us for any clarification.

Regards,
PhonePe Support
said 4 days ago
Are you satisfied with the help you received? No
Comments
Amount of ₹ 399 refund not received till date order not exicuted pl refund the money to us immediately
said a day ago
REPLY

R
Razorpay
Hey there! We are currently experiencing high volume of chats and due to the covid-19 situation, we are working under limited capacity and this might take longer than usual.

We are trying to systematically update our customers on pending open chats while we also focus on new enquiries. We are looking for a support executive to connect, it would be helpful for us if you keep your ticket id (If raised already) handy once we connect or raise a new ticket over here.

We appreciate your patience and cooperation in these testing times, we need it. We hope you are safe and healthy.
Hello

I have not received my payment kindly go through the screen shot
Please arrange a call back on urgent basis on my contact number - [protected]
What is meaning of this settlement on demand... Kindly arrnage a call back on priority
Sep 9, 10:26 am
V
Varshitha
Hi
This needs to be checked with our concern team we will get this checked and update you over the mail
Hello
Please mail on [protected]@vacatiaainternational.com
Varshitha please resolve on urgent basis
Sep 9, 10:57 am
V
Varshitha
Sure
Thanks a lot
Sep 9, 10:58 am
Vsep 9, 11:04 am
Varshitha
Welcome

Want to purchase e voucher of osmose company but money deducted from account and not e pin not generated

I ordered the smartwatch for which I chose to pay Amount In installments and this service has been providing by Razorpay . So I decided to payout my first Tranche through it of Rs.1187.26. for which I received notification of Account debited but neither received any acknowledgement of placing the order and nor send the amount to smartwatch company for which I'm brooded.
On Customer care Number, They just defer on problems by saying...

Dear sir
I booked saree's 06/09/2020
Paid amount 798/-
Order #1935 but still not received my order. Pleas proses my amount... As on as possible...
My mail i'd.
Shiva. Reddy. [protected]@gmail.com.
Please replay.

Razorpay softwar limited debited my account please help me

Dear team

I have applied a loan in king cash and they demanded 496 rs for the processing charge and i have done the payment through razorpay. Payment as been debited my account but it was not reflected. I'm not feeling safe to use razorpay i need re fund

Regards
Jishnu

Dear sirs
I had made a payment via your payment gateway to thinkkshop for 2 tops, but unfortunately till date have not yet received any items nor any messages on the delivery status till date. The only message i got is from you saying that the payment is successful,,, the below is the message i got from your unfortunately i think, that this is a fraud company and i would appreciate if you could please investigate this company, as you will agree you would have taken their details while setting up their account with razorpay … also while crediting the amount right?
I'm sure you don't want to have people mistrust your payment platform, i have read many complaints below asking for their refunds,,, appreciate if you could respond to my query at the earliest to - [protected]@hotmail.com,. I have even sent a mail to your grievance cell but

Also your toll free number[protected] is not active - kindly solve that issue also..

The below email message was received from you which has the details of the payment made :.
To:
thinkkshop.com
₹798.00
Paid successfully
Payment id
Pay_fzjgk1oy0cf3cw
Paid on
6th sep, 2020
Method
Hdfc bank
Net banking
Email
[protected]@hotmail.com
Mobile number
[protected]
For any order related queries, please reach out to keval.
If you do not get a satisfactory response within 15 days, you may then raise a chargeback with your bank and razorpay will assist to amicably resolve the chargeback.
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Razorpay is a payment gateway and only facilitates keval with online payments. If you want to dispute this payment, please go through our customer dispute guide. If a refund has been initiated for this payment, you can check the refund status here.