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Razorpay Complaints & Reviews

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2.8

Updated: Sep 9, 2025

Complaints 3553

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1904

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1649

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Address: andhra pradesh

Website: www.myfaircloth.com

Sir,
I ordered 3 kurtis on 01.8.2020 by online payment in your clint website www.myfaircloth.com. the order id is 18155. Till today there is no response about the order. I checked order status, in the site the order is processing... The given phone no. And email id. Are not working and fake.
Today i got costomercare phone no. From fb. I called and got a volgure and misbehaved reply from them. Call record also kept at me. I got confirmation that they were fraud and cheters. And also aked me download anydesk to run my phone from their end. Till then they wont refund the amount.
Sir, my sincere advise is not to encourage such fraud and cheaters managed company. Thanking you.
I sent gmail to your support cell.
B. Ankamreddy

+3 photos

Aug 10, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 08, 2020

Updated by B Ankamreddy www.myfaircloth.com is a fraud company cheating the public with online shopping.

Aug 09, 2020

Updated by B Ankamreddy not resolved sir.

Verified Support

Aug 12, 2020

Razorpay Customer Care's response Hi Bapanna,

Good time talking to you. We have raised a dispute against the transaction and are following up with the merchant. Please do expect further updates on the on-going email thread with ref:3850895. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

View replies

S

Sravsnikhila

Aug 23, 2020

Hi
I ordered 3 kurtis by your client www.myfaircloth.com website by order#19044 i am tracking daily but there is no response all websites are not working and phone numbers are also not working please respond regarding this issue...
Totally this website was fake and fraud pls...take action on that sincere advice pls dont encourage such things we are belive on our razorpay ..thanking you

Www.myfaircloth.com is a fraud company - Comment #3724026 - Image #0

P

Parimala Lydia

Aug 29, 2020

I ordered a 2 set of kurtis but I dint get the product but they took money myfaircloth is a fraud website I lost my money

Www.myfaircloth.com is a fraud company - Comment #3727220 - Image #0

Www.myfaircloth.com is a fraud company - Comment #3727220 - Image #1

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Buy a printer online from facebook delivery ab tak nhi hui

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hi Krishan,

Kindly write to us with your transaction details and contact number here : https://razorpay.com/support/#request and we will have this checked and get back to you with an update at the earliest

Regards,
Team Razorpay

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Address: Ukhalchana jjr haryana

Buy a epson printer delivery nhi hui abhi tak

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hi Krishan,

Kindly write to us with your transaction details and contact number here : https://razorpay.com/support/#request and we will have this checked and get back to you with an update at the earliest

Regards,
Team Razorpay

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Address: Gujrat

Hi team
I have paid to fabzara website through razorpay. But later came to know it is a fake website

I didn't even get confirmation from them.
Please refund my money.
Attached the transaction confirmation mail

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 08, 2020

Updated by Lakshmi Siri Please refund as soon as possible

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hey Lakshmi,

We are sorry to hear this and would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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I made a payment for my passport service for which i was charged 3000 when the actual fees was 1500

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hi Muskaan,

Good time talking to you. We have raised your concern with the merchant, by creating a dispute and waiting for a revert from them. We will keep you posted on the on-going email thread [3859164] with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

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I made my payment through razorpay for which i was charged 3000 when the actual fee is 1500

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hi Muskaan,

Good time talking to you. We have raised your concern with the merchant, by creating a dispute and waiting for a revert from them. We will keep you posted on the on-going email thread [3859164] with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

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I made my payment through razorpay for which the fees is 1000 but i was charged 2500

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hi Muskaan,

Good time talking to you. We have raised your concern with the merchant, by creating a dispute and waiting for a revert from them. We will keep you posted on the on-going email thread [3857353] with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Team Razorpay

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Website: Razorpay

I made a payment from my passport service whose fee is 1000 but they charged me 2500. And they have submitted only 1000 to the passport office

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Razorpay Customer Care's response Hi Muskaan,

We would like to help you out. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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This is to inform that i made a payment of rs 999 to shaw academy today for an e-certificate but due to technical issues the payment was not accepted at their end as the e-certificate is not purchased. Kindly refund the money at the earliest. The screen shots of payment made and non-acceptance by the merchant are attached herewith for your reference.

+2 photos

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2020

Razorpay Customer Care's response Hi,

We have received your request and are currently working on the same. Please do expect an update on the ticket [3834671] at the earliest. Appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

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Address: 288 kamarajar nagar avanavadi tiruvannamalai

3233.40 easy loan amount august 02 pay payment failure and easy loan amount august 03 i am debeitcard used loan paid razor pay amount my account transferred please help me sir please help😢

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 06, 2020

Updated by gkp gk My amount my account transferred please sir help

Verified Support

Aug 08, 2020

Razorpay Customer Care's response Hi,

We have received your request and are currently working on the same. Please do expect an update on the ticket [3840753] at the earliest. Appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

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Website: pages.razorpay.com

I came to know about the data entry work on the razorpay site. I have paid Rs. 299/- against the application fee on 24.07.2020. But I have not received User id password so far. Kindly look into the matter and do the needful.
Thanking you,
Jyothy Harikumar

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2020

Razorpay Customer Care's response Hey Jyothi,

We see that the payment is successful towards the merchant and is associated with the ID: pay_FIF2G1jBt4GzSY. Kindly contact the merchant for any service/refund related query.
You may also track the status of the transaction here: https://bit.ly/2Tcxn69.

Feel free to write to us here: https://razorpay.com/support/#requestfor any assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

View replies

J

Jyothy Harikumar

Aug 8, 2020

Sir, please refund the amount (Rs. 299).

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Made payment through razorpay to fabzara... No order confirmation... No updates... No one is receiving the calls... Nor replying to mails.. Fabzara is not at all responding

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2020

Razorpay Customer Care's response Hi Chandini,

We have raised a request on your behalf and are currently working on the same internally. Kindly expect an update on the ticket [3858717] at the earliest. Appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

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No order update... No confirmation... No receipt received... Made payment through razorpay to fabzara... No reply... Don't know whether I get my deliver or what

+1 photos

Razorpay customer support has been notified about the posted complaint.

Aug 06, 2020

Updated by Chandini.D No reply from fabzara team... No order confirmation...

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Made online payment via razor pay... No order confirmation no receipt... I don't know whether they will deliver my order?? No single update... Don't know whom to contact... Number has been switched off...

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2020

Razorpay Customer Care's response Hi Chandini,

We have raised a request on your behalf and are currently working on the same internally. Kindly expect an update on the ticket [3858717] at the earliest. Appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

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Address: Banglor karnatak

Sir mene gadgets panel me se order kiya hai koi order hi nahi deta sir muje rifende vapis chhiye

+1 photos

Sep 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Razorpay Customer Care's response Hi Sabir,

We checked and see that the payment with the given ref no (pay_FGEaEZ5t76sEun) is successful transaction towards the merchant.
In case if you have not received the services yet and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request and we will be glad to assist you.

Regards,
Team Razorpay

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Address: Surat... Gujarat

Hello... I have made order of saree n suits in fabzara... Through razorpay... Amount got debited... But there is no order confirmation... No receipt received... Do i really get the product???

Sep 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Razorpay Customer Care's response Hi Chandini,

We are sorry to hear this. Kindly write to us with your transaction details and contact number here: https://razorpay.com/support/#request
so that we can check the status of the transaction and get back to you at the earliest.

Regards,
Team Razorpay

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Address: Anmol colour meta Basu road near palanpur Gujarat

Earbird order karyo hato

+1 photos

Sep 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Razorpay Customer Care's response Hi Sabir,

We checked and see that the payment with the given ref no (pay_FGEaEZ5t76sEun) is successful transaction towards the merchant.
In case if you have not received the services yet and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request and we will be glad to assist you.

Regards,
Team Razorpay

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Address: Bengaluru

I ordered a T-Shirt from finifoxfashion.in(order no.53520) and i had paid from razorpay of Rs.365 on 26/7/20. But now the site is not working saying Invalid SLL Certificate...Plzzz refund the amount...The delivery is not yet recieved...

+1 photos

Sep 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Razorpay Customer Care's response Hi Ruben,

We are sorry to hear this. Kindly write to us with your transaction details and contact number here: https://razorpay.com/support/#request
so that we can have this looked into and assist you further.

Regards,
Team Razorpay

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Address: Surat

I have placed order with zed kurti on 25th july, 2020 with order number 1998 paying rs 598 but i haven't recieved the order till date and there is no website now (www.zedkurti.com). i recieved one message stating i will receive the order on 4th august, 2020 with no tracking or any other details. Kindly make sure if that is a legit one or kindly take actions to refund the money from zedkurti.

+1 photos

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Razorpay Customer Care's response Hi Anantha,

We checked and see that the payment with the given ref no (pay_FIpE7pqkIqV8wt) is successful transaction towards the merchant.
In case if you have not received the services yet and wish to raise a dispute against the transaction, kindly write to us at https://razorpay.com/support/#request and we will be glad to assist you.

Regards,
Team Razorpay

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Sir i have placed an order of kurti of rupees 299 on zedkurti and then payment to razorpay.com. I i was given the notice that my order will be received to to me by 4th of august. But i have not received my order yet so please return my money or give my order as fast as possible.

Sep 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Razorpay Customer Care's response Hi Mahak,

We are sorry to hear this. Kindly write to us with your transaction details and contact number here: https://razorpay.com/support/#request
so that we can have this looked into and get back to you at the earliest.

Regards,
Team Razorpay

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