Razorpay Complaints & Reviews

Address: Hyderabad, Telangana

Website: IRCTC

Sir
I tried booking irctc ticket by payment on BHIM. No ticket was booked but money got deducted from my bank account.
Transaction ID from BHIM and from irctc app are attached.
My BHIM ID is [protected]@UPI. Please look into the matter because I don't have more money to book the ticket, I can only book my ticket if refund is made by the bank IRCTC is affiliated to.
Thanking you
Vikram Kumar Saini
Email- vksaini.[protected]@gmail.com

Jul 9, 2018

Complaint marked as Resolved

Money has been credited back to my account by the concerned bank

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

Razorpay Customer Care's response Hi Vikram,

We have updated you over the mail with regards to the transaction ID: [protected].
Kindly check the mail with reference number: 216586 and revert on the same thread for any queries.

Best regards,
Team Razorpay

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A

ambreshwer

from Bantval, Karnataka

Jul 5, 2018

Dear sir am ambreshwer am booked a ticket irctc app via razorpay bank money was deducted but ticket is not booked check the details and refund the amount transection id is[protected]

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Razorpay Customer Care's response, Jul 11, 2018

Verified Support

Hi ! We checked the UPI ref no: 818120015619 and see that the refund for your transaction has been successfully processed on 5th July 2018. Please feel free to write back to us for any further details.

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Address: Kottayam, Kerala, 686538

Website: IRCTC

Hi,
I booked a ticket on irctc using razorpay, the amount of inr 4901.96 deducted from my credit card on 03/07/2018 at 16:15 pm. But irctc website showing "payment pending from bank end". Kindly confirm as neither i am able to get the status of the booking. The message received from my bank as below.
" inr 4901.96 was spend on your credit card *8972 on 03-jul-18 at raz*razorpay softw.

Aug 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

Razorpay Customer Care's response Hi Sam,

We checked the transaction amounting to â‚¹ 4, 901.96 and see that it is an unsuccessful transaction.
If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com and we will assist you accordingly.

Best regards,
Team Razorpay

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Address: Bhiwani, Haryana, 127021

Hi,

Booked ticket on irctc using razor pay amount debited inr 1255 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. But irctc shows as not booked and no response from bank but money already deducted from my account and transfered to [protected]@hdfcbank but razorpay not transferred to irctc. Please refund my amount back as early as possible

Aug 9, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Razorpay Customer Care's response Hi Sachin,

We checked the transaction ID: [protected] and the refund for this transaction have been initiated from our end.
Kindly drop us a mail to [protected]@razorpay.com for further details.

Best regards,
Team Razorpay

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Hi,

I made a transaction today to book a ticket in irctc using razorpay upi.

I can see the money being deducted from my account but i don't see any tickets booked in the irctc front.

When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

I would require assistance to reverse this transaction, refund the amount i paid (Rs. 980/-).

Jul 8, 2018

Complaint marked as Resolved

Refund credited back to my account. Thanks Razorpay.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Razorpay Customer Care's response Hi Sudharsanan,

We checked the UPI reference number:[protected] and see that it was an unsuccessful transaction. You should receive the refund within 10 working days from the date of debit.
For further queries, please write back to us on mail thread with reference number: 215594.

Best regards,
Team Razorpay

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N

naresh shirke

from Malegaon, Maharashtra

Jul 5, 2018

Thank you for using your SBI Debit Card 519XX8524 for a purchase worth Rs445.0 on POS 38RR[protected] at RAZ*IRCTC, Statesman H txn# 003971.

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V

V kumar Reddy

from Delhi, Delhi

May 25, 2019

on May 20, 2019
Submit a Complaint
Hi,

I made a transaction today to book a ticket in irctc using razorpay upi.

I can see the money being deducted from my account but i don't see any tickets booked in the irctc front.

When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

I would require assistance to reverse this transaction, refund the amount i paid (Rs. 5191/-).

irctc ticket booking using razorpay upi

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V

V kumar Reddy

from Delhi, Delhi

May 25, 2019

on May 20, 2019
Submit a Complaint
Hi,

I made a transaction today to book a ticket in irctc using razorpay upi.

I can see the money being deducted from my account but i don't see any tickets booked in the irctc front.

When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

I would require assistance to reverse this transaction, refund the amount i paid (Rs. 5191/-).

irctc ticket booking using razorpay upi

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Hi razorpay,

My irctc payment using bhim app (Razorpay payment gateway) got failed on 21st june-2018, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction.

Bhim app payment transaction id:[[protected]]

Kindly check and proceed my refund to my default account.

Aug 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Razorpay Customer Care's response Hi Vijay,

We see that the refund rfnd_ARtfODuCblA7s0 of amount â‚¹ 220.00 has been initiated on 26th June, 2018.
We are checking the status of the refund with the bank. We regret the delay.
For further assistance kindly drop us a mail to [protected]@razorpay.com.

Best regards,
Team Razorpay

Jul 04, 2018

Updated by gsvijay Still my amount not refunded, please check & arrange to provide as soon as possible.
Thanks & Regards
Vijaya raj.G

Jul 06, 2018

Updated by gsvijay Hi razorpay,
I have already raise a complaint on 3 july-2018, but still my complaint not resolved your side
I have attached my statement snap for reference.
please check and arrange to refund my amount
whenever taking amount though [protected]@HDFCbank this problem i facing the same problem

My irctc payment using bhim app (Razorpay payment gateway) got failed on 21st june-2018, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction.

Bhim app payment transaction id:[[protected]]

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Address: Bangalore, Karnataka

Website: razorpay.com

After going through so much failed transaction review of razorpay in this forum, i msure i m not the one who is suffering, now coming to my point
I had made payment for booking irctc ticket through razorpay upi as payment gateway money got deducted from bank but ticket not booked on 30.06.2018
Transaction id is [protected] of amount rs.1500/-

I would like to what happen if ticket is not booked then refund my amount kindly reply me asap with all required details.

I have attached image for you reference. If you need further information, pls let me know.

Thanks.

Aug 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Razorpay Customer Care's response Hi Ashish,

We checked the transaction ID: [protected] and see that it is an unsuccessful transaction.
This amount will be auto-refunded to your account within 7-10 working days. We have updated you over the mail with reference number: 214861. Kindly check and revert on the same mail if you have any further queries.

Thanks and Regards,
Team Razorpay

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T

Tnzyla

from Pune, Maharashtra

Jul 2, 2018

[protected] this is my transaction id, refund is made successfully by irctc but its pending from your side kindly refund it as soon as possible.

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Dear sir,
I'm sai i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google transaction id: [protected]
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Sai

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Razorpay Customer Care's response Hi Sai,

We are unable to track any transaction with the ID: [protected].
Kindly drop us a mail to [protected]@razorpay.com with the transaction details, UPI reference number(if applicable) and the screenshot of the debit and we will check and assist you.

Regards,
Team Razorpay

Jul 01, 2018

Updated by Krishsai This screen shot is upi transaction details do pls chek the details and refund my amount

Jul 03, 2018

Updated by Krishsai SIR UODATE THE COMPLAINT SIR PLS CHRK THE COMPLAINT SOLVE THE MY PROBLEM SIR

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Address: New Delhi, Delhi, 110096

Website: Razorpay

I made a payment through upi for a ticket booking at irctc. Unfortunately transaction could be completed but the money deducted from bank. Irctc states that they haven't received the money from razorpay and also bank is denying to make any kind of help. Kindly check the status of my payment and plz ensure that who will be responsible for this unsuccessful transaction and who will listen my concern. According to irctc razorpay bank has made some unauthorised activity in between the payment gateway. Kindly check my concern and try to resolve it as early as possible.
Txn :- hdfcdafacd94c304ad88e483a[protected]
Txn date :- 27 june 11:05 am.
[protected]@hdfcbank.
Amount:-inr 1710.

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Razorpay Customer Care's response Hi,

We checked the UPI ref no.[protected] is an unsuccessful transaction and have updated you regarding the same over the mail with reference number 214415.
Kindly revert on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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A

Aramitsoni

from Mumbai, Maharashtra

Jul 2, 2018

Sir mene abi irctc se ticket book kiya bt mera payment account se debit ho gya or ticket book ni hui payment refund krne ki kripa kre
Transaction id- [protected]

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A

Abu Hurera Khan

from Chennai, Tamil Nadu

Jul 2, 2018

My money deducted from my account but ticket not booked IRCTC shows pending from bank end. I inquired to bank they told payment debited from your account INR 630 and there is no problems with the bank

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Hi,
This is Sudarshan,
i have booked a ticket on IRCTC RAIL CONNECT App through Razorpay, amount is debited in bank but app shows pending from bank End Through Razorpay and also showing no response from bank, tickets are also not booked, please check this and do best as soon as possible
Transaction ID: [protected]
UPI Reference Number:[protected]
thank you.

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Razorpay Customer Care's response Hi Sudarshan,

We checked the transaction with UPI ref.[protected] and see that this is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay

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M

manujee333

from Raha, Assam

Jul 2, 2018

Sir, I was booking a ticket from Patna to Allahabad Chhoti via IRCTC app using BHIM UPI.The amount was deducted but ticket was not booked.Please look into it.It happens all the times.

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Website: IRCTC

I booked a ticket from Dabra to Raja Ki Mandi but ticket not booked and amount debited my account.
fist we got this massege
Razorpay has requested Rs.190.00 from you through UPI.
and after using UPi
Dear SBI UPI User, your account is debited INR 190.0 on Date[protected]:45:59 AM by UPI Ref No[protected].
So refund my amount as soon as possible.

Aug 2, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2018

Razorpay Customer Care's response Hi Amendra,

We checked the transaction with UPI reference[protected] and see that it is an unsuccessful transaction. You would receive the refund for the same within 10 working days, failing which please drop us a mail to [protected]@razorpay.com and we will be happy to help.

Thanks and Regards,
Team Razorpay

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S

Sk3068825

from Allahabad, Uttar Pradesh

Jul 2, 2018

I am Surya kushwaha book ticket from irctc and payment throgh bhim upi to razorpay but irctc not received any money from bank

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P

PrinceRaajwir

from Muri, West Bengal

Jul 2, 2018

Hello sir
I have done a railway ticket on 30th June 2018 .Detail is in the photo uploaded.
But ticket is not booked and money is deducated.
Help me so that i can buy new ticket if really ticket is not booked.

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Address: Ernakulam, Kerala, 686691

Maine rail ticket banaya tha apni parsonal rail id se aur wo ticket conform nahi hua to wo tecket cancil ho gaya aur msg aaya aapka refound aa jayega par nahi aaya. Mera gmail id :[protected]@gmail.com

Sunday17jun 2018cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 12977 / maru sagar exptransaction date: 18-jun-2018
Aluva (Awy) vasai road (Bsr) refund status: refunded
Cancellation/refund id: [protected]bank name: razorpay
Booking amount: 820.0refund amount: 760.0
Refund date: 19-jun-2018

Jul 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Razorpay Customer Care's response Hi Vijay,

We checked the refund for the above-mentioned transaction and confirm that the refund has been successfully processed at our end on 19th June, 2018.
We have updated you with the details on the mail with reference number: 214102.
Feel free to write back to us on the mail for any further assistance.

Best regards,
Team Razorpay

Jun 30, 2018

Updated by vijayg5252 Sunday17Jun 2018CANCELLED
Transaction ID: [protected]PNR: [protected]
Train No./Name: 12977 / MARU SAGAR EXPTransaction Date: 18-Jun-2018
ALUVA ( AWY) VASAI ROAD ( BSR) Refund Status: REFUNDED
Cancellation/Refund ID: [protected]Bank Name: Razorpay
Booking Amount: 820.0Refund Amount: 760.0

Jun 30, 2018

Updated by vijayg5252 aapke yaha se kal raat ko ek call aaya tha aap apna account number bolo abhi paisa aa jayega aur maine rezorpay resolve par account number send kiya par accound mai paisa nahi aaya jis number se call aaya tha wo number [protected] hai dubara us number par call nahi lag raha kya karu bolo

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T

tarunsai Chitti

from Hyderabad, Telangana

Jun 29, 2018

Respected sir,
I have tried to make payment in krazybee via razor pay via UPI in which the payment was successful in paytm but was shown as failed in razor pay could you please resolve it as soon as possible.
The transaction ID is : S25433579

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Razorpay Customer Care's response, Jul 1, 2018

Verified Support

Hey Tarunsai,

We checked the UPI reference no. 817918688211 and see that a refund for this transaction has been successfully processed from our end on 30th Jun, 2018. Please drop us an email to [email protected] for more details on the refund.

Thanks and regards,
Team Razorpay

P

Pratap Dgqa

from Noida, Uttar Pradesh

Jun 29, 2018

I want to pay irtctc by my upi [protected]@ybl through your gateway.
But my amount was deducted and ticket not booked. So I want refund of my money fastly

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Razorpay Customer Care's response, Jul 1, 2018

Verified Support

Hi Pratap,

Kindly drop us a mail to [email protected] with your IRCTC transaction ID or the UPI reference number and we will get it checked right away.

Thanks and regards,
Team Razorpay

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Hi,
Please don't play fraud games with customers. I am seriously unhappy about razorpay because i have selected an item on kraftly and tried to order it through netbanking on 25th june 2018. While making payment, my money rs 429 was deducted from account through razorpay payment gateway but order was unsuccessful. This is my payment ref no[protected]. Plz do check and refund my money as soon as possible.

Jul 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Razorpay Customer Care's response Hi Abhikhya,

Kindly drop us a mail to [protected]@razorpay.com with the transaction details such as the screenshot of the debit, email ID used at the time of the transaction.
We will surely check and assist you.

Best Regards,
Team Razorpay

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While i was trying to book my ticket through irctc rail connect application in my mobile; in payment option i have choosen the upi option and paid by tez upi.
And the amount get deducted from my account as it is showing in tez that razorpay received the amount. But razorpay is showing that they didn't get money from upi. So i couldn't book the ticket also. And the amount 1500/- rupees get deducted.

I request razorpay to refund my money back.

Jul 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Razorpay Customer Care's response Hi Soubhagya,

We have updated you on the email with reference no: 213199 regarding this transaction.
Kindly revert on the mail for any further assistance and we will be happy to help.

Thanks and regards,
Team Razorpay

Jul 03, 2018

Updated by email.soubhagya Yes I got my money back as per your given time that is within 5 days. Thank you Razor Pay.
Regards
Soubhagya

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Address: Kolkata, West Bengal, 700084

Sir I was booking a ticket on IRCTC on 12th June 2018 but ticket was not booked and amount of Rs 798.09 has been deducted from my bank account. I have also lodged a complaint with IRCTC but they are saying that they have approved the refund but it is not credited in my bank account. I am attaching my bank statement from date of booking till 27/06/2018 and screenshot of IRCTC.My transaction ID is [protected]. Please look into this matter and refund my amount.

Aug 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Razorpay Customer Care's response Hi Avinash,

We checked the transaction ID: [protected] and confirm that the refund has been successfully processed at our end on 13th June, 2018.
We have updated you with more details on the mail with reference number 213092. Please revert on the mail for any further queries.

Thanks and regards,
Team Razorpay

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I was booking a ticket through the bhim app for a booking a flight. So after i requested for transaction for and it showed in the bhim app but after the it sucessfully got detected the required amount it did not got approved in the irctc site which led the status of the ticket saying that the ticket is not booked but the amount got detected from the bhim app through the razorpay gateway.
I tried to contact the razor pay but no one responded.
The detail below is the transaction detail.
Transaction id:[protected]
Date: 26 june 2018
Time: 12:49:55
Remarks: irctc services
Sir please help.
Also i have attached the screen shot of the transaction receipt generated and also the status of the ticket.

Aug 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Razorpay Customer Care's response Hi Shubham,

We have updated you over the mail with reference number: 212774 with regards to this transaction.
Kindly let us know if you have any further queries over the mail.

Thanks and Regards,
Team Razorpay

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Address: New Delhi, Delhi, 110008

I tried to book a ticket on 12th june, the money was deducted but my ticket was not booked.. I have already registered a complaint on 15th june regarding the above issue but i received no response. It has been more than 13 days since the issue had taken place. Kindly solve my issue as soon as possible.

My email id is [protected]@gmail.com

The failed transaction screenshot is attached below.

Jul 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

Razorpay Customer Care's response Hi Faizan,

We checked the transaction ID: [protected] and have updated you regarding the same over the mail with reference number 213303.
Kindly revert on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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Address: Kolkata, West Bengal, 700109

Dear sir/madam,
My name is indranil bal. I canceled a train ticket on 21st june, 2018 through irctc. It shows that money is credited in your bank but yet not credited in my account. Already it is very late. Money is refunded in your bank 5 days before. But it is not refunded in my account. So i request you please refund the money in my account as soon as possible.

Jul 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

Razorpay Customer Care's response Hi Indranil,

We have updated you with the refund details on the mail with reference number 212410.
Kindly revert on the same mail for any further queries and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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Booked ticket on 20th april 2018 (Pnr no [protected]) using debit card and cancelled on same date amounting to rs 355. Details of transaction
Irctc transaction id [protected]
Settlementid [protected]
Bank rfnd txn id - rfnd_a2y81wetpanod9
On irctc site showing refunded but bank is saying no such transaction has been made and money is still not been refunded.

Jul 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

Razorpay Customer Care's response Hi,

The refund for transaction id: [protected] of â‚¹355.00 is processed at our end on 23rd April, 2018.
Please drop us a mail to [protected]@razorpay.com and we will surely assist you.

Thanks and Regards,
Team Razorpay

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A

Abhibinny

from Noida, Uttar Pradesh

Jun 27, 2018

Money debited but ticket couldn't be booked. As per IRCTC payment was not received by Razorpay. Plz return my money ASAP.

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A

Abhibinny

from Noida, Uttar Pradesh

Jun 29, 2018

How are the Razorpay officials that they haven't replied yet over my issue .

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Dear sir,
My name is deepak shakya and mine irctc transaction failed on[protected] and transact to razorpay. [protected]@hdfcbank
Transaction id[protected]
Amount-420/-
Time-20:27:55
Remark-irctcmobile
App-razorpay
Plz help i want my payment refund in my account. So plz help its urgent due to i want to make reservation in train. Itz my personal request.

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

Razorpay Customer Care's response Hi Deepak,

Hey Ankit, we checked the transaction ref.[protected] and see that this is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay

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Address: Bangalore, Karnataka

Hi,

Booked Ticket on IRCTC using Razor pay amount debited INR 1540 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to say anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking.but IRCTC shows as not booked and no response from bank but money already deducted from my account and transfered to [protected]@hdfcbank but razorpay not transferred to IRCTC. Please refund my amount back as early as possible.

Jun 30, 2018

Complaint marked as Resolved

Thanks for immediate action got the money back

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

Razorpay Customer Care's response Hi Tejesh,

We checked the transaction with transaction ID: [protected] and see that it is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days. For further queries please drop us a mail on [protected]@razorpay.com and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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M

Meenakshi Makharia

from Chennai, Tamil Nadu

Jun 26, 2018

I tried to book a ticket on 21st June through IRCTC app, I paid money through razorpay option, my money got deducted but ticket is not booked.
I didn't receive any message when will I get my refund
Transaction Id: [protected]

Please let me know when I will get my money back.

Thanks.
Meenakshi

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Razorpay Customer Care's response, Jun 28, 2018

Verified Support

Hi Meenakshi,

We checked and see that a refund for the transaction ID: 100001320832840 is processed from our end on 26th June, 2018. The amount of â‚¹ 1, 380.00 will be credited to your account within 5-7working days.
For any further details drop us a mail to [email protected] and we will be happy to assist you.

Best Regards,
Team Razorpay

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