Razorpay Complaints & Reviews

Address: 700061

Website: razorpay.com

Kindly find the attached screen shot. Money has been deducted from kotak bank account through upi bhim payment however ticket not booked or received from irctc. Showing payment pending.

Your a/c no. Xxxx716530 is debited rs.15686.80 on 17-06-18 and a/c linked to virtual address [protected]@hdfcbank is credited (Upi ref no[protected].

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Debasish,

As conveyed over the mail with reference number: 208729, the transaction ID: [protected] of â‚¹15, 686.80 made on 17th Jun, 2018 is an unsuccessful transaction. Since the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 7-10 working days.

Thanks and Regards,
Team Razorpay

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I tried to book a ticket on irctc app using upi through my phone pay upi id for sealdah to new jalpaiguri then a request received for the same from [protected]@hdfcbank instantly and i proceed for the same and money ₹350 debited from my bank account but the ticket is not booked on date 15/10/2018 by upi ref no hdf375fd457f73d4918b[protected]a5de77. Please resolve my problem asap.

Jul 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Sujith,

We checked the payment associated with the UPI reference number[protected] and confirm that it was unsuccessful.
Please note that you will receive the credit in your account within 7-10 working days automatically.
In case of further queries please write to us on [protected]@razorpay.com and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

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A

aditya_shenvi

from Kolkata, West Bengal

Jun 18, 2018

Dear Razorpay Team, I tried to Book Train Ticket from Bangalore to Mysore on 12/6/2018 through IRCTC Connect App & use Razorpay Bhim Upi for my transaction. It failed thrice.280*3=840 rs was withdrawn from my account. Please help me in getting back the money. Please do the needful at the earliest

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Razorpay Customer Care's response, Aug 8, 2018

Verified Support

Hi!

We checked the txn id: 100001306294979 and see that the refund for this transaction has been successfully processed on 17th June 2018. Please feel free to write to us at [email protected] for further queries. We will be happy to help you.

Thanks and regards,
Team Razorpay

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Address: Nizamabad, Andhra Pradesh, 503224

Website: Irctc.co.in

I have booked the eticket in irctc and i have paid an amount of rs 395/- using sbi bhim app. Amount was deducted from my account and the ticket was not booked showing the status as pending from bank. I have raised a dispute in the sbi bhim app. From sbi bhim app issue was resolved saying that goods /services was not delivered. Problem is from razorpay side.
Customer reference no[protected].
Credited to [protected]@hdfcbank
Transaction. I'd i irctc is [protected].
Train no17652
Date of booking[protected].

Please kindly do needful.

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Satish,

We checked the transaction ID: [protected] and confirm that the refund of amount â‚¹395.00 has been successfully processed at our end on 18th Jun, 2018. The amount should be credited to your account within 5-7 working days. Feel free to drop us a mail for any further details at [protected]@razorpay.com.

Regards,
Team Razorpay

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B

Bholendra Singh

from Lucknow, Uttar Pradesh

Jun 18, 2018

Can't receive my amount

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Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Bholendra,

We checked the transaction from the screenshot provided and confirm that refund of â‚¹420.00 is successfully processed on 18th Jun, 2018. The amount should be credited to your account within 5-7 working days.
Feel free to drop us a mail at [email protected] and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

R

Ridin k

from Mumbai, Maharashtra

Jun 18, 2018

Hi Team,

Refund was initiated on 21 may and I have still not received the amount in my bank account. Kindly update me on the status.

Refund reference no:rfnd_ADgohQYXi1CfVD

Email ID - k.[protected]@gmail.com

Regards,
Ridin K

Reply

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Ridin,

We confirm that refund ID `rfnd_ADgohQYXi1CfVD` has been successfully processed at our end on 21st May 2018.
However, we request you to share the screenshot of your bank statement to [email protected] and we will have this looked into right away.

Best regards,
Team Razorpay

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Address: Vadodara, Gujarat, 390016

Transaction ID [protected] initiated on irctc connect on 11.06.18 and Rs. 1325 deducted from my bank account vide TEZ App (UPI Transaction ID[protected] and Google Txn ID: CICAgKC8vsbJLQ).

Money was deposited to Razorpay from Tex App but ticket booking failed at IRCTC. Since then I have not received refund for this failed transaction. Kindly provide details and expected date of refund.

Jul 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Razorpay Customer Care's response Hi Arneet,

We checked the transaction ID: [protected] and see that the refund of amount â‚¹ 1, 325.00 was successfully processed on 16th Jun, 2018.
The amount should be credited to your account within 5-7working days.
Feel free to write to us for any further details at [protected]@razorpay.com and we will be happy to assist you.

Best regards,
Team Razorpay

Jul 25, 2018

Updated by arneet sarna Thank you., I have received my refund.

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I tried to book a ticket on irctc app using upi through my tez upi id for mumbai to delhi then a request received for the same from [protected]@hdfcbank instantly and i proceed for the same and money ₹1555 debited from my bank account but the ticket is not booked on date[protected]:51:38 pm by upi ref no[protected]. Please resolve my problem asap.

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 16, 2018

Updated by UdeshKumar Please find attached one more image regarding transaction.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Udesh,

We checked the transaction associated with UPI reference number:[protected] of amount â‚¹1, 555.00 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

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Address: 110008

I have tried to book a ticket on 12th june from my debit card via razorpay. The amount was deducted but ticket was not booked. Its has been more than 2 days but the amount is not refunded to my account. Kindly look into the matter and redress my issue as soon as possible.

My email account is "[protected]@gmail.com", kindly contact on this mail.

Transaction id is attached with this complaint.

Razorpay customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560076

Website: RazorPay

Dear razorpay,
While trying to book train tickets on 11-june-2018 in irctc app, i used upi & razorpay payment option. However, money was deducted from my bank and was not credited to irtc. As a result, tickets were not booked and i got a failed transaction confirmation from irctc. Please refund my money asap!! Here are the transaction details
Date:[protected]
Transaction id:[protected]
Upi reference: upi/[protected]/razorpay/[protected]@hdfcbank/
Amount: 370/-

Jul 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hi Deepak,

We checked the transaction with UPI ID[protected] and see that this is an unsuccessful transaction. If there has been a debit for this transaction, the amount will be credited to your account within 10 working days. For more details, please drop us a mail to [protected]@razorpay.com and we will happy to assist you.

Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400701

4721.80 Rs deducted from my account by Razorpay for IRCTC ticket booking but amount not deposited in irctc account.
This has happened with twice by RAZORPAY.

Google Transaction id:CICAgKC83sabSA
UPI transaction id:[protected]

Attaching the screenshots below
1.TEZ screenshot for money deduction.
2.for Ticket not booked for transaction failed from IRCTC mobile app screenshot

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hey Gaurav,

We see that a refund for the UPI reference no.[protected] has been successfully processed from our end on 15th Jun, 2018. For further details, please feel free to write to us at [protected]@razorpay.com, we will be glad to assist you.

Regards,
Team Razorpay

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Address: Lucknow, Uttar Pradesh, 226016

Dear sir,
I'm jayant, i have made a payment for booking a train ticket through irctc app rail connect, where razorpay option is chosen and payment is done by bhim app but the ticket is not booked although the amount is charged from my bank account
Irctc transaction id: [protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Jayant

Jul 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hey Jayant,

We checked the transaction ID [protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 7-10 working days. Please drop us a mail to [protected]@razorpay.com for further queries and we will glad to assist you.

Thanks and regards,
Team Razorpay

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Address: 520015

Website: RAZORPAY

Hi team,

I have paid amount from my hdfc bank to razorpay for train ticket with irctc.
Amount has been deduted from my bank account but ticket was not issued.
But amount has been received by razorpay.

Transaction id :hdfc6c1584594c6416896c11ddd0d692f79

Kindly refer the attachments below and ensure my refund

Regards,
Manohar c

Jul 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hi Christopher,

We checked the transaction [protected] and see this is an unsuccessful transaction. We have updated you with the details on the mail with ref: 207537, kindly check and do feel free to revert to us on the same mail thread, we would be glad to help you.

Regards,
Team Razorpay

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I try to book the railway ticket through irctc and payment made through vim app the amount rs 520.00 has deducted from the bank to razorpay but irctc failed to book tickets showing the reason payment failed but the amount rs 520.00has not refund by razorpay to my bank. Ei bank of baroda.
Transaction id of irctc is [protected]
Bank transaction id is[protected]
Pls look into the matter and refund the money.
Thanking you
Ashok kumar pani

Jul 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 13, 2018

Updated by Ashok Kumar Pani No response

Verified Support

Jun 14, 2018

Razorpay Customer Care's response Hi Ashok,

We checked the UPI reference no.[protected] and see that it was an unsuccessful transaction. As there is a debit for this, the amount will be credited back to you in 7-10 days. For further details, please drop us a mail to [protected]@razorpay.com, we will be happy to help you.

Regards,
Team Razorpay

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B

Bachchanlal

from Gurgaon, Haryana

Jun 15, 2018

1646 IRCTC transaction jo abhi tak aapne Wapas Nahi Ki

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P

Pratik Shende

from Nagpur, Maharashtra

Jun 15, 2018

I cancel my 2 tickets 1.pnr no [protected] 2.pnr no [protected] at dated [protected] but till now I do not got my refund according to the irctc they give it back to you at dated 24-May-2018. but still not reflect the money in my account.
what shoud I do.?

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Address: Rewa, Madhya Pradesh, 486001

Dear sir,
I'm Ayush i have paymented in Razorpay to irctc rail connect but the amount is credited to ur bank of Rs 515 but not received by the irctc.
Irctc id - [protected]@yahoo.com
Transaction id:[protected]

Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Ayush

Jul 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hi Ayush,

We checked the transaction with UPI reference number[protected] and see that this is an unsuccessful transaction. We have updated you with the status over mail with reference number 207427. Do feel free to respond on the same mail thread for any further clarifications.

Regards,
Team Razorpay

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Address: Kamrup Metropolitan, Assam, 781020

Dear sir,
I'm Bhaskar I have paymented in IRCTC through Tez app for booking a rail ticket but the amount is credited to your bank but not received by the IRCTC.
I have mentioned the reference ids
Google transaction id: CICAgKC8wbjOKw
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you.
Yours faithfully
Bhaskar

Jul 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Razorpay Customer Care's response Hey Bhaskar,

We checked the transaction for the UPI reference[protected] which is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com.

Thanks and regards,
Team Razorpay

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Website: Irctc.co.in

I made ticket purchase on 11th june 2018 and two transactions amounting to rupees 490 and rupees 135 failed but the money got deducted from my account. The booking also failed in irctc.co.in as payment was not received from razorpay. Pls do the needful to revert back the two failed transactions amount. See photo for details. They are the last two transactions that i made 490 followed by 135 using my upi thru razorpay

Jul 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Jeevaraj,

We have requested you to provide the UPI reference no. and IRCTC transaction ID in the mail thread with reference no. 206544. Kindly revert to the mail thread with the details and we will be glad to provide you with an update.

Regards,
Team Razorpay

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K

Kana Ram Galwa

from Pune, Maharashtra

Jun 12, 2018

I am Kana Ram..i submit my irctc ticket payment throughout rozarpay upi..my transaction complete bu bhim upi..cut by bhim but not submit to Irctc...my transaction ID is[protected] on 12june 2018..please refund to my account..

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Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi Kana,

We checked that the transaction with UPI reference no. 816306057190 is an unsuccessful transaction. If there has been a debit, the amount will be refunded to you within 7-10 working days, failing which feel free to write to us on [email protected], we will be glad to assist you with the details.

Thanks and regards,
Team Razorpay

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Address: Sikar, Rajasthan, 332025

Sir/ madam
With respect i booked a train ticket from irctc with transaction id [protected] with the amount of 390 rs on 12 june 2018. The same amount 390 is deducted from the axis bank account but ticket is not booked. Then i booked from other payment gateway. So please refund the same amount.
Mobile no [protected]
Bank account no. [protected]

Jul 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Balaji,

We checked the transaction with ID [protected] and see that this is an unsuccessful transaction. We have updated you over mail thread with reference no. 206416, kindly check and for further queries please revert on the same mail thread

Thanks and regards,
Team Razorpay

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C

Cholarajan Rajendran

from Kumaralingam, Tamil Nadu

Jun 12, 2018

Yesterday booked a irctc ticket in razor pay in upi payments by phone pay account amount debited by bank but ticket is not booked.
Txn I'd:[protected]
Amount:3036
Date:11/06/2018
Pls be refunded to my account

Reply

Cholarajan Rajendran's reply, Jun 12, 2018

Pls be refunded a amount quick

Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi Cholarajan,

We checked the transaction with ID 100001306479074 and see that this is an unsuccessful transaction. We have updated you over mail thread with reference no. #206938, kindly check for more details on the transaction. Feel free to revert on same mail thread for further queries.

Thanks and regards,
Team Razorpay

C

Cholarajan Rajendran

from Kumaralingam, Tamil Nadu

Jun 19, 2018

My money be not refunded till 19th June quickly be refunded be quick, amount be credited to my account fast

Reply

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Cholarajan,

The refund for transaction ID: 100001306479074 of amount â‚¹ 3, 036.80 has been successfully processed at our end on 16th June 2018. You should receive the credit by 26th June as refunds take 5-7 working days.
Please feel free to write to us at [email protected] for any further details.

Best Regards,
Team Razorpay

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I booked a ticket on 11th june 2018 for my journey on 13th june from chennai to dindugul via palani express. At the time of booking amount transaction failed but amount was deducted my account. This is disappointing for a customer using your gateway.

Please do look into the matter and take the necessary steps needed.

Hoping that there matter will be taken up seriously and refunding will be done soon as possible.

Regards

Jul 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Vishnu,

We checked the IRCTC transaction ID [protected] and see that this is a unsuccessful Transaction. We have updated you with the status over mail with reference number 206206. Feel free to revert on the same mail thread for any further clarifications.

Regards,
Team Razorpay

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Address: New Delhi, Delhi, 110008

My name is faizan and i was booking a ticket through razorpay on 11th june via upi. The money has been deducted from my account but ticket has not been booked... Kindly look into the matter and refund my money as soon as possible.

Kindly contact to my email id is : [protected]@gmail.com

The transaction id is attached in the following photo.

Jul 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Faizan,

We checked the transaction with ID [protected] and see that this is a unsuccessful transaction. If there has been a debit, please note that the amount will be credited back to your account in 7-10 working days, failing which pls drop us a mail to [protected]@razorpay.com.

Regards,
Team Razorpay

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V

Vishnu62632

from Kizhake Chalakudi, Kerala

Jun 12, 2018

I have tried to book 3 tickets worth of 7300 through irctc by razorpay (upi)
But the tickets has not been booked, but the money has been deducted. the customer care service is always busy and unresponsive.what should I do now. Need my money back.

Reply

Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi Vishnu,

We checked that the transaction with UPI reference no. 816310143847 is an unsuccessful transaction. We have updated you with the status over mail with reference number 206315. For further queries feel free to write to us on same mail thread and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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Dear sir,
I'm anil i have paymented in bhim app to irctc rail connect but the amount is created to ur bank but not received by the irctc. Rs 600 is debited from my account but the ticket was not booked. There is no any mail for the transaction. I have mentioned my transaction i'd below.
Upi transaction i'd:[protected]
Please check and refund my amount immediately
Thank you
Your faithfully,
Anil

Jul 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 11, 2018

Updated by AnilMugali When

Jun 12, 2018

Updated by AnilMugali Sir,
Please reply when will u refund my money
I want my money urgently
So please read this message
And reply me fast

Jun 12, 2018

Updated by AnilMugali Hello sir please respond

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Anil,

We checked the transaction with UPI reference no.[protected] and see that this is an unsuccessful transaction. Kindly refer to the mail thread with with reference no. 207112 for the details on the transaction and revert on the same mail thread for further queries.

Regards,
Team Razorpay

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R

Rahil Dawood

from Madhipura, Bihar

Jun 11, 2018

On 5th june i have booked ticket through Bhim UPI but my ticket booking was not confirm and amount has been debited through my bank account so i want expedite resolution and refund my money as sson as possible.I have attached the screenshot of the transaction below.

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Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hey Rahil,

We checked the UPI reference no. 815623877071 and see that a refund for this transaction has been successfully processed from our end on 10th Jun, 2018. For further details, please refer to the mail thread with reference 205120. Feel free to revert on the same mail thread for further queries.

Regards,
Team Razorpay

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I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?

Razorpay customer support has been notified about the posted complaint.

Jun 22, 2018

Updated by Abdul Hakeem P no response received till this

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Hi team,
Please find the attachment of my transaction, amount has been deducted from my account and credited to razorpay but the confirmation of ticket has been failed.

Date of transaction : 10th june
Amount : 650
Mode of transaction : debit card

Please let me know the process of refund of this transaction and the time duration required for this process.

Thanks,
Sharath

Jul 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Razorpay Customer Care's response Hi Sharath,

We checked the transaction ID [protected] and see that it is a unsuccessful transaction. As there has been a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days. Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

Jun 19, 2018

Updated by sharath.ramesh Hi Team,
Its almost still haven't received any refund, Please update the status.

Thanks,
Sharath

Jun 24, 2018

Updated by sharath.ramesh Its been more than specified time by Razor Pay and still amount has been not credited for my account.

Please update me the status if my issue.

Thanks,
Sharath

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