Razorpay Complaints & Reviews

Address: Lucknow, Uttar Pradesh, 226016

Dear sir,
I'm jayant, i have made a payment for booking a train ticket through irctc app rail connect, where razorpay option is chosen and payment is done by bhim app but the ticket is not booked although the amount is charged from my bank account
Irctc transaction id: [protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Jayant

+1 photos

Jul 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hey Jayant,

We checked the transaction ID [protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 7-10 working days. Please drop us a mail to [protected]@razorpay.com for further queries and we will glad to assist you.

Thanks and regards,
Team Razorpay

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Address: 520015

Website: RAZORPAY

Hi team,

I have paid amount from my hdfc bank to razorpay for train ticket with irctc.
Amount has been deduted from my bank account but ticket was not issued.
But amount has been received by razorpay.

Transaction id :hdfc6c1584594c6416896c11ddd0d692f79

Kindly refer the attachments below and ensure my refund

Regards,
Manohar c

+2 photos

Jul 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hi Christopher,

We checked the transaction [protected] and see this is an unsuccessful transaction. We have updated you with the details on the mail with ref: 207537, kindly check and do feel free to revert to us on the same mail thread, we would be glad to help you.

Regards,
Team Razorpay

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I try to book the railway ticket through irctc and payment made through vim app the amount rs 520.00 has deducted from the bank to razorpay but irctc failed to book tickets showing the reason payment failed but the amount rs 520.00has not refund by razorpay to my bank. Ei bank of baroda.
Transaction id of irctc is [protected]
Bank transaction id is[protected]
Pls look into the matter and refund the money.
Thanking you
Ashok kumar pani

Jul 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 13, 2018

Updated by Ashok Kumar Pani No response

Verified Support

Jun 14, 2018

Razorpay Customer Care's response Hi Ashok,

We checked the UPI reference no.[protected] and see that it was an unsuccessful transaction. As there is a debit for this, the amount will be credited back to you in 7-10 days. For further details, please drop us a mail to [protected]@razorpay.com, we will be happy to help you.

Regards,
Team Razorpay

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B

Bachchanlal

from Gurgaon, Haryana

Jun 15, 2018

1646 IRCTC transaction jo abhi tak aapne Wapas Nahi Ki

irctc failed to book tickets as razorpay received the amount - Comment #3129958 - Image #0

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P

Pratik Shende

from Nagpur, Maharashtra

Jun 15, 2018

I cancel my 2 tickets 1.pnr no [protected] 2.pnr no [protected] at dated [protected] but till now I do not got my refund according to the irctc they give it back to you at dated 24-May-2018. but still not reflect the money in my account.
what shoud I do.?

irctc failed to book tickets as razorpay received the amount - Comment #3129969 - Image #0

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Address: Rewa, Madhya Pradesh, 486001

Dear sir,
I'm Ayush i have paymented in Razorpay to irctc rail connect but the amount is credited to ur bank of Rs 515 but not received by the irctc.
Irctc id - [protected]@yahoo.com
Transaction id:[protected]

Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Ayush

+2 photos

Jul 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hi Ayush,

We checked the transaction with UPI reference number[protected] and see that this is an unsuccessful transaction. We have updated you with the status over mail with reference number 207427. Do feel free to respond on the same mail thread for any further clarifications.

Regards,
Team Razorpay

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Address: Kamrup Metropolitan, Assam, 781020

Dear sir,
I'm Bhaskar I have paymented in IRCTC through Tez app for booking a rail ticket but the amount is credited to your bank but not received by the IRCTC.
I have mentioned the reference ids
Google transaction id: CICAgKC8wbjOKw
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you.
Yours faithfully
Bhaskar

+1 photos

Jul 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Razorpay Customer Care's response Hey Bhaskar,

We checked the transaction for the UPI reference[protected] which is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com.

Thanks and regards,
Team Razorpay

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Website: Irctc.co.in

I made ticket purchase on 11th june 2018 and two transactions amounting to rupees 490 and rupees 135 failed but the money got deducted from my account. The booking also failed in irctc.co.in as payment was not received from razorpay. Pls do the needful to revert back the two failed transactions amount. See photo for details. They are the last two transactions that i made 490 followed by 135 using my upi thru razorpay

+2 photos

Jul 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Jeevaraj,

We have requested you to provide the UPI reference no. and IRCTC transaction ID in the mail thread with reference no. 206544. Kindly revert to the mail thread with the details and we will be glad to provide you with an update.

Regards,
Team Razorpay

View replies

K

Kana Ram Galwa

from Pune, Maharashtra

Jun 12, 2018

I am Kana Ram..i submit my irctc ticket payment throughout rozarpay upi..my transaction complete bu bhim upi..cut by bhim but not submit to Irctc...my transaction ID is[protected] on 12june 2018..please refund to my account..

irctc.co.in train ticket purchase valued rs 490 & rs 136 - Comment #3126417 - Image #0

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Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi Kana,

We checked that the transaction with UPI reference no. 816306057190 is an unsuccessful transaction. If there has been a debit, the amount will be refunded to you within 7-10 working days, failing which feel free to write to us on [email protected], we will be glad to assist you with the details.

Thanks and regards,
Team Razorpay

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Address: Sikar, Rajasthan, 332025

Sir/ madam
With respect i booked a train ticket from irctc with transaction id [protected] with the amount of 390 rs on 12 june 2018. The same amount 390 is deducted from the axis bank account but ticket is not booked. Then i booked from other payment gateway. So please refund the same amount.
Mobile no [protected]
Bank account no. [protected]

Jul 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Balaji,

We checked the transaction with ID [protected] and see that this is an unsuccessful transaction. We have updated you over mail thread with reference no. 206416, kindly check and for further queries please revert on the same mail thread

Thanks and regards,
Team Razorpay

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C

Cholarajan Rajendran

from Kumaralingam, Tamil Nadu

Jun 12, 2018

Yesterday booked a irctc ticket in razor pay in upi payments by phone pay account amount debited by bank but ticket is not booked.
Txn I'd:[protected]
Amount:3036
Date:11/06/2018
Pls be refunded to my account

irctc failed transactions but amount deducted from the bank account - Comment #3126405 - Image #0

irctc failed transactions but amount deducted from the bank account - Comment #3126405 - Image #1

irctc failed transactions but amount deducted from the bank account - Comment #3126405 - Image #2

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Cholarajan Rajendran's reply, Jun 12, 2018

Pls be refunded a amount quick

Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi Cholarajan,

We checked the transaction with ID 100001306479074 and see that this is an unsuccessful transaction. We have updated you over mail thread with reference no. #206938, kindly check for more details on the transaction. Feel free to revert on same mail thread for further queries.

Thanks and regards,
Team Razorpay

C

Cholarajan Rajendran

from Kumaralingam, Tamil Nadu

Jun 19, 2018

My money be not refunded till 19th June quickly be refunded be quick, amount be credited to my account fast

Reply

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Cholarajan,

The refund for transaction ID: 100001306479074 of amount ₹ 3, 036.80 has been successfully processed at our end on 16th June 2018. You should receive the credit by 26th June as refunds take 5-7 working days.
Please feel free to write to us at [email protected] for any further details.

Best Regards,
Team Razorpay

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I booked a ticket on 11th june 2018 for my journey on 13th june from chennai to dindugul via palani express. At the time of booking amount transaction failed but amount was deducted my account. This is disappointing for a customer using your gateway.

Please do look into the matter and take the necessary steps needed.

Hoping that there matter will be taken up seriously and refunding will be done soon as possible.

Regards

+2 photos

Jul 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Vishnu,

We checked the IRCTC transaction ID [protected] and see that this is a unsuccessful Transaction. We have updated you with the status over mail with reference number 206206. Feel free to revert on the same mail thread for any further clarifications.

Regards,
Team Razorpay

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Address: New Delhi, Delhi, 110008

My name is faizan and i was booking a ticket through razorpay on 11th june via upi. The money has been deducted from my account but ticket has not been booked... Kindly look into the matter and refund my money as soon as possible.

Kindly contact to my email id is : [protected]@gmail.com

The transaction id is attached in the following photo.

+1 photos

Jul 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Faizan,

We checked the transaction with ID [protected] and see that this is a unsuccessful transaction. If there has been a debit, please note that the amount will be credited back to your account in 7-10 working days, failing which pls drop us a mail to [protected]@razorpay.com.

Regards,
Team Razorpay

View replies

V

Vishnu62632

from Kizhake Chalakudi, Kerala

Jun 12, 2018

I have tried to book 3 tickets worth of 7300 through irctc by razorpay (upi)
But the tickets has not been booked, but the money has been deducted. the customer care service is always busy and unresponsive.what should I do now. Need my money back.

money deducted while booking a ticket but not refunded. - Comment #3126391 - Image #0

money deducted while booking a ticket but not refunded. - Comment #3126391 - Image #1

money deducted while booking a ticket but not refunded. - Comment #3126391 - Image #2

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Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi Vishnu,

We checked that the transaction with UPI reference no. 816310143847 is an unsuccessful transaction. We have updated you with the status over mail with reference number 206315. For further queries feel free to write to us on same mail thread and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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Dear sir,
I'm anil i have paymented in bhim app to irctc rail connect but the amount is created to ur bank but not received by the irctc. Rs 600 is debited from my account but the ticket was not booked. There is no any mail for the transaction. I have mentioned my transaction i'd below.
Upi transaction i'd:[protected]
Please check and refund my amount immediately
Thank you
Your faithfully,
Anil

Jul 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 11, 2018

Updated by AnilMugali When

Jun 12, 2018

Updated by AnilMugali Sir,
Please reply when will u refund my money
I want my money urgently
So please read this message
And reply me fast

Jun 12, 2018

Updated by AnilMugali Hello sir please respond

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Anil,

We checked the transaction with UPI reference no.[protected] and see that this is an unsuccessful transaction. Kindly refer to the mail thread with with reference no. 207112 for the details on the transaction and revert on the same mail thread for further queries.

Regards,
Team Razorpay

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R

Rahil Dawood

from Madhipura, Bihar

Jun 11, 2018

On 5th june i have booked ticket through Bhim UPI but my ticket booking was not confirm and amount has been debited through my bank account so i want expedite resolution and refund my money as sson as possible.I have attached the screenshot of the transaction below.

money that I have paid - Comment #3125450 - Image #0

money that I have paid - Comment #3125450 - Image #1

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Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hey Rahil,

We checked the UPI reference no. 815623877071 and see that a refund for this transaction has been successfully processed from our end on 10th Jun, 2018. For further details, please refer to the mail thread with reference 205120. Feel free to revert on the same mail thread for further queries.

Regards,
Team Razorpay

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I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?

+1 photos

Razorpay customer support has been notified about the posted complaint.

Jun 22, 2018

Updated by Abdul Hakeem P no response received till this

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Hi team,
Please find the attachment of my transaction, amount has been deducted from my account and credited to razorpay but the confirmation of ticket has been failed.

Date of transaction : 10th june
Amount : 650
Mode of transaction : debit card

Please let me know the process of refund of this transaction and the time duration required for this process.

Thanks,
Sharath

+1 photos

Jul 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Razorpay Customer Care's response Hi Sharath,

We checked the transaction ID [protected] and see that it is a unsuccessful transaction. As there has been a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days. Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

Jun 19, 2018

Updated by sharath.ramesh Hi Team,
Its almost still haven't received any refund, Please update the status.

Thanks,
Sharath

Jun 24, 2018

Updated by sharath.ramesh Its been more than specified time by Razor Pay and still amount has been not credited for my account.

Please update me the status if my issue.

Thanks,
Sharath

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Address: Thane, Maharashtra, 401303

Hi razorpay,

My irctc payment using (Razorpay payment gateway) got failed on 28th may 18, amount debited from bank but not received refunded after 7 days to my account. As per irctc, they have not received payment for this transaction. Attached printscreen for your refence

Raz*software 38r00003

Kindly check and proceed my refund to my default account.
Thanks
Sagar

+1 photos

Jul 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Razorpay Customer Care's response Hi Sagar,

Unfortunately we are unable to track the txn using the provided details. We request you to drop us a mail to [protected]@razorpay.com with the txn ID which starts from `10000...` or the UPI ref number if this was a UPI payment along with the screenshot of the same so that we can help you.

Best regards
Team Razorpay

View replies

G

G D Rao

from Patiala, Punjab

Jun 11, 2018

Transaction id:[protected]
Date. 11 June 2018
Time. :09:45:59
Amount :425
Remarks. Irctc mobile

amt debit in my account but not credit in irctc - Comment #3125343 - Image #0

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Razorpay Customer Care's response, Jun 13, 2018

Verified Support

Hi,

We checked the UPI reference no. 816209335934 and see that it was an unsuccessful transaction. If there has been a debit for this, please note the amount will be credited back to u in 7-10 days. For further details, kindly drop us a mail at [email protected], and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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Address: Kottayam, Kerala, 686577

I am jerin i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

See below mentioned transaction

June 8th 2018

From: jerin joy (Jerinjoy. [protected]@okhdfcbank)
Issuer bank: hdfc bank

To: razorpay ([protected]@hdfcbank)

Google transaction id: cicagkc87rw-eg
Upi transaction id:[protected]

+1 photos

Jul 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2018

Razorpay Customer Care's response Hi Jerin,

We see that the UPI ref number[protected], has been successful from our end in the favour of IRCTC on 8th June 2018. For further details feel free to write to us [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

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Address: 673639

Dear sir,

I have booked two tickets (Tr ID: [protected], [protected]) in irctc rail connect and got failed. The amount is credited to ur bank but not received by the irctc. Please check the status of these two and refund my amount to my account.

I could see multiple complaints regarding same issue in consumer form. Please find a permanent solution for this.

Thanking you,
Yours faithfully

Salah

+2 photos

Jul 16, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Razorpay Customer Care's response Hi Salah,

We checked that a refund for transaction ID [protected] has been successfully processed from our end on 12th Jun, 2018. However, we could not track the payment with transaction ID [protected]. For further details on the refund, please drop us a mail to [protected]@razorpay.com and we will be happy to
help.

Regards,
Team Razorpay

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Website: Razorpay

Hello team,
I booked a ticket with irctc through razorpay gateway, and this booked ticket was cancelled, the amount refunded by IRCTC to the razorpay account, the REFUND ID is [protected] but i am not using any razorpay account please refund my amount on my bank account. [protected].as immediately

cancelled ticket detail attached herewith.

+1 photos

Jul 9, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

Razorpay Customer Care's response Hey Swedha,

We checked the transaction ID [protected] and see that a refund for the same has been successfully processed from our end on 5th June, 2018. Please drop us a mail at [protected]@razorpay.com and we will be happy to provide you with the details of the refund.

Thanks and regards,
Team Razorpay

View replies

B

bruno sabastin

from Changanacheri, Kerala

Jun 7, 2018

This is BRUNO SABASTIN
In the process of booking tickets in irctc app through Bhim ID. My money got debitted but I didn't get my reservation.
Please refund the money asap.

irctc refund amount not yet received - Comment #3122552 - Image #0

Reply

Razorpay Customer Care's response, Jun 8, 2018

Verified Support

Hey Bruno,

We checked the transaction 815807660922 made on 7th June, 2018 and see that this is an unsuccessful transaction. If the funds have been debited, you will receive the credit in your account within 7-10 working days. For further details please drop us a mail on [email protected] and we will be glad to assist you.

Regards,
Team Razorpay

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Address: Indore, Madhya Pradesh, 452001

Website: RazorPay

I had used rail yatri app for booking a ticket which redirected me to razorpay.
My amount was deducted from the bank account and i did not receive any ticket. The screen just became blank.
Rail yatri app is not showing any transaction and the money has been deducted. that means the intermediate razorpay has received the amount. Kindly refund the same.

+1 photos

Jul 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Razorpay Customer Care's response Hi Sonia,

Sorry to hear that. We checked the rfnd_AJxHFrZiy2gDQo and see that it has been successfully processed from our end on 6th June, 2018. We have updated the mail thread with reference number 203351 with the details, kindly check and revert on same mail thread for further queries.

Regards,
Team Razorpay

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A

Anjana Halder

from Kolkata, West Bengal

Jun 6, 2018

Pathetic customer care service

Reply

Razorpay Customer Care's response, Jun 7, 2018

Verified Support

Hey Anjana, sorry to know this. Please provide us your query over a mail to [email protected] and we will glad to assist you.

Thanks and regards,
Team Razorpay

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Address: Darjeeling, West Bengal, 734005

Website: www.irctc.co.in

It's been more than a week and no refund has been initiated by razorpay for transaction failure where my account has been debited but no ticket issued against the same amount. Earlier refund used to be credited in my account on the very next day or a day later but this time i'm clueless about your service.

*my mode of transaction was through upi*

+2 photos

Jul 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Razorpay Customer Care's response Hi,

We checked the transaction [protected] and see that the same has not been done towards Razorpay. Please contact the concerned service provider for a solution.

Best Regards,
Team Razorpay

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R

Raj01557

from Patna, Bihar

Jun 5, 2018

Hi.. i tried to book rail tkt by irctc app but my tkt is not done and money is debited form upi on 04june2018

Txn id [protected]

Plzz sir resolve this issue its urgent ...
Plzz refund money as soon as possible.

irctc refund - Comment #3119826 - Image #0

irctc refund - Comment #3119826 - Image #1

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Raj01557's reply, Jun 4, 2018

Rs 1050 was debited but tkt not done

Razorpay Customer Care's response, Jun 6, 2018

Verified Support

Hey Raj,

We have received your mail with regards to the transaction with UPI reference number 815511380130 and have updated you with the details on the same mail thread with the reference number 202744. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

Raj01557's reply, Jun 11, 2018

Hi razorpay...plzzzz refund I'm still waiting...

P

pari7654

from Nagram, Uttar Pradesh

Jun 5, 2018

My payment deduct and ticket not be done.

irctc refund - Comment #3119873 - Image #0

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Razorpay Customer Care's response, Jun 6, 2018

Verified Support

Hi Pari,

We checked the transaction with the UPI refernce number 815320570606 and see that it is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days. For further queries please drop us a mail on [email protected] and we will be happy to assist you.

Thanks and regards,
Team Razorpay

S

sushil98686

from Noida, Uttar Pradesh

Jun 6, 2018

Hey I am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my airtel payment bank account

irctc refund - Comment #3121195 - Image #0

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Razorpay Customer Care's response, Jun 7, 2018

Verified Support

Hey Sushil,

We checked the txn ID 100001291462889 and see that a refund has been successfully processed on June 6, 2018. We have updated you over mail thread with reference no. 203840. Please check the same and do feel free to write to us on the same mail thread for further queries.

Thanks and regards,
Team Razorpay

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Hey i am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account due to selected seat not available. When i saw irctc site "its showing pending from bank end" but still not refund in my account. Please revert asap.
Transaction details:[[protected]]
Transaction date : 16/05/2018
Date of journey:17/05/2018.

+1 photos

Jul 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Razorpay Customer Care's response Hi Ladeep,

We investigated this and see that the transaction [protected] has not reached us, please drop us an email to [protected]@razorpay.com along with the screenshots of your account statements showing the debit so we can investigate this further.

Best Regards,
Team Razorpay

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Hi,

Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

Jul 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Razorpay Customer Care's response Hi!

Kindly drop us a mail to [protected]@razorpay.com with the IRCTC transaction ID starting with 10000... and the UPI reference number, we will look into this and update you on the same mail thread at the earliest.

Thanks and Regards,
Team Razorpay

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irctc.co.in train ticket purchase valued rs 490 & rs 136

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money deducted while booking a ticket but not refunded.

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irctc refund not credited to bank account

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money has been deducted from my bank account but ticket not booked from irctc

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