Razorpay Complaints & Reviews

Sir,
I have chosen UPI payment mode for paying my IRCTC ticket amount Rs 390
UPI Ref No[protected] . Money have been deducted from my bank account and in my IRCTC portal it had displayed time out and it redirected to mode of payment page and the ticket wasn't booked and when I checked in my last transactions in IRCTC portal it displayed that payment is pending. It's been a week and still money haven't been refunded to my bank account
Date of incident :[protected]
Mode of payment: TEZ (Google Pay)
Payed to : IRCTC
UPI ref No:[protected]
Requesting for refund

+1 photos

Oct 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Razorpay Customer Care's response Hello,

We checked the transaction with UPI reference number[protected] and see that the transaction has not been made through Razorpay. Kindly contact the concerned gateway with regard to your query.

Thanks and regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have done UPI transaction through Razorpay Bank on IRCTC Mobile app.
Transaction completed from My Bank end and money was deducted but IRCTC app is showing that the transaction is Pending From Bank End.

Its been 3 days now but failed amount is still not refunded. It looks like the amount maybe stuck with Razorpay?

Transaction ID in IRCTC is: [protected]
Bank Ref.No.:[protected]

Oct 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Razorpay Customer Care's response Hello,

We checked the transaction with ID [protected] and see that it has been refunded successfully on Sept 02nd, 2018. For further details regarding the refund, please reach out to us on https://razorpay.com/contact/ and we would be happy to assist.

Thanks and regards,
Team Razorpay.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Allahabad, Uttar Pradesh, 211004

Dear sir,
I tried booking tickets from Varanasi to Mumbai using the IRCTC app and razorpay portal and upi.
I tried booking on 26th August twice and the transaction failed both the times. The money was however deducted from my account by Paytm(my UPI app) but razorpay didn't show confirmation and tickets weren't booked. It's been more than 5 days and the money hasn't been refunded to my account yet.
I have attached a screenshot of the 2 transactions of money going into razorpay's account. Please see to it that the money is refunded asap.
Thank you.

+1 photos

Oct 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Razorpay Customer Care's response Hey Uddesh,

We checked the transactions with the UPI reference numbers[protected] and[protected] and see that they have both been refunded successfully on Aug 31st, 2018 from our end. For further details regarding the same, please reach out to us on https://razorpay.com/contact/. Our team would be happy to assist you.

Thanks and regards
Team Razorpay

View replies

M

Mauwar

from Indore, Madhya Pradesh

Sep 3, 2018

Sir,
I was booking the tickets on IRCTC and paying through bhim app, via razorpay but amount has been deducted from my account and ticket did not booked.help?
[protected]@gmail.com
[protected]

irctc money deducted on failed transaction - Comment #3199445 - Image #0

irctc money deducted on failed transaction - Comment #3199445 - Image #1

irctc money deducted on failed transaction - Comment #3199445 - Image #2

Reply

Razorpay Customer Care's response, Sep 4, 2018

Verified Support

Hi Manish,

We have updated you with the transaction details over the ticket 5132. Feel free to write to us at : https://razorpay.com/contact/ for any further queries.

Regards,
Team Razorpay

S

Sushanta Padhee

from Bardoli, Gujarat

Sep 3, 2018

I have booked 2 tickets in irctc.money debited but ticket not booked.

irctc money deducted on failed transaction - Comment #3199735 - Image #0

Reply

Razorpay Customer Care's response, Sep 4, 2018

Verified Support

Hi Sushanta,

We checked the transaction with UPI reference ID 824312729387 and see that this is an unsuccessful transaction. You will receive a refund for the same within 10 working days, failing which, please reach out to us on https://razorpay.com/contact/. We would be happy to assist.

Thanks and regards,
Team Razorpay

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I tried for an irctc booking on 26th september and while booking through BHIM application the money was deducted but the ticket was not booked.In the irctc site the reason shown is no response from bank.Till now the refund is not done.
Kindly do the same ASAP.

IRCTCC
razorpay.[protected]@hdfcbank

Transation id:[protected]
Date: 26th August 2018

+1 photos

Oct 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Razorpay Customer Care's response Hello,

We checked the transaction with UPI reference ID[protected] and see that it was successfully refunded on Aug 31st, 2018. Please reach out to us on https://razorpay.com/contact/ for further details regarding the same.

Thanks and regards,
Team Razorpay.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello razor pay team,

Money deducted from bank account, but the ticket not booked

Have tried to book a ticket (Irctc mobile app) from aluva to chennai on 26/08/2018 for date of journey 27/08/2018 payment mode as razorpay.

Money rs. 495/- deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

Thanks,
Eldhose george

Oct 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2018

Razorpay Customer Care's response Hey Eldhose,

We have updated you with the transaction details over a mail thread with reference number 3571. Kindly follow the same for any further queries.

Thanks and regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: irctc.co.in

Sir am booking my train ticket from chhapra to gwalior but 415 rs debited from my account and irctc showing pending from bank end. So not i am able to book ticket not cancel it.
Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Oct 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

Razorpay Customer Care's response Hi,

Please provide your transaction details on https://razorpay.com/contact/ and we would be happy to assist you.

Thanks and regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked a ticket via irctc mobile app and paid through upi. The cash has been debited from my account but irctc booking status still says "pending from bank end". Please make sure i get the tickets and seat as there weren't many seats remaining. Reservation id: [protected] upi id : [protected]@okicici upi ref no.[protected] username : vkpthayil

+1 photos

Oct 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2018

Razorpay Customer Care's response Hey Unnikrishnan,

We checked the transaction with UPI reference ID[protected] and see that this is an unsuccessful transaction. You will receive a refund for the same within 10 working days, failing which, please reach out to us on https://razorpay.com/contact/. We would be happy to assist.

Thanks and regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bulandshahr, Uttar Pradesh, 431005

I submitted an application with all my details to razorpay for coming to live mode from test mode, and then they say it takes just 3-7 working days but,
That's now almost more than 30-days (One month) and still, my approval-disapproval is not coming.
They are not picking call or not giving any feedback on mail, messenger or anything.
Please give my activation to razorpay payment gateway.

Sep 29, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Razorpay Customer Care's response Hi Kartik, please write to us with your Merchant ID and registered email-ID at : https://razorpay.com/contact/ and we'll get back to you at the earliest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: IRCTC

I have booked a ticket from irctc with booking transaction id [protected]. And i have not get ticket yet. Irctc showing payment is pending from bank end. Plz let me know if payment is successful or not. My tez transaction showing that payment is success.
Will it be booked when irctc get the payment or money will be refunded to me.
Upi transaction id[protected]
Google transaction id-cicagkd8watkia

+2 photos

Sep 29, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Razorpay Customer Care's response Hi Pranjan,

We checked the Txn id: [protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days from the txn date. Feel free to write to us on : https://razorpay.com/contact/ for further assistance.

Thanks & Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: razorpay.com

Sir,
This is kindly inform to you that on 26th Aug, 2018 when I was booking air ticket from IRCTC AIR app and chosed payment method BHIM via Razorpay that payment had already approved by BHIM and successfully debited ₹3, 150 from bank my account to Razorpay (which evidence copy I attached with it) and they already got that that amount but didn't gave me air ticket. Then I tired contact more than time to Razorpay authority but didn't get any response, number disconnected and their online complain site doesn't work etc.Sir. and still now I didn't get back money..

I plea requested to you that please please
please help me to get back my money of ₹3, 150... I shall be much obliged...

Sep 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Razorpay Customer Care's response Hi Pratip, please write to us with the transaction details at : https://razorpay.com/contact/ and we'll be glad to help you out.

Regards,
Team Razorpay

View replies

D

Dharmaraj Krishnamoorthy

from Bengaluru, Karnataka

Aug 29, 2018

Booking transaction ID : [protected]
Transaction status : Pending from bank end
Ticket is not booked but amount is not deducted.
I didn't receive any message from irctc and payment bank about the amount refund.

I want the money to be refunded as soon as possible.

Reply

Dharmaraj Krishnamoorthy's reply, Aug 24, 2018

Ticket is not booked but amount is deducted...

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 495001

Website: irctc.co.in

I have paid rs. 1245.91 by paytm wallet (Transaction id [protected]) to irctc to book a tatkal ticket on train no. 15160 (Sarnath express) for date 27.08.2018, t payment done on 27.08.2018 @ 12:25 hrs.

Paymet deducted from my paytm wallet but ticket not booked. Irctc website showing payment not complete by paytm while when i called to paytm customer care they confirmed that payment is done to itctc. Now my money paid to irctc & my ticket is also nott been booked which was urgent as it was tatkal ticket.

Please let me know its status asap & either provide booked ticket & initiate a refund asap.

I'm attaching proofs of payment here please go through.

+2 photos

Oct 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Razorpay Customer Care's response Hi Sankalp, we checked the transaction ID: [protected] and can confirm that the transaction has not gone through us. We would advice you to contact the concerned authorities as they will be able to help you with the status of your transaction.

View replies

C

Cameron786

from Noida, Uttar Pradesh

Aug 29, 2018

Money deducted from my account but ticket not booked. Irctc site is showing pending from bank end

payment done by paytm but ticket not booked & showing payment not done yet - Comment #3196000 - Image #0

payment done by paytm but ticket not booked & showing payment not done yet - Comment #3196000 - Image #1

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello razor pay team,

Money deducted from bank account, ticket not booked

Have tried to book a ticket (Irctc mobile app) from nagpur to thane on 26/08/2018 for date of journey 12/09/2018 payment mode as razorpay.

Money rs 280 deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

Attached screenshots for the same.

Thanks,
Mithun sarage

+2 photos

Oct 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi Mithun,

We checked the UPI reference no:[protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days from the txn date. Feel free to write to us on : https://razorpay.com/contact/ for further assistance.

Thanks & Regards,
Team Razorpay

View replies

J

Jaiswal Veeresh

from Haridwar, Uttarakhand

Aug 28, 2018

Transaction ID: [protected] dated 19.08.2018

amount has been debited but irctc is showing pending at bank end

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600090

Website: razorpay

Dear sir,

Hey i booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my account.

I booked a ticket on irctc app on[protected] from ernakulam town to madras central. The amount got deducted from my bank account, but the ticket is not booked. (I booked another ticket later.)

But, there is no refund provided for the failed ticket booking yet. Kindly help.

+2 photos

Sep 29, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi Vilvanathan,

We checked the UPI reference no:[protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days from the txn date. Feel free to write to us on : https://razorpay.com/contact/ for further assistance.

Thanks & Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Train booking transaction id: [protected]
Showing the transaction status 'pending from bank end"
The amount deducted from account but in irctc it showing pending from bank, i am waiting ticket confirmation, pls do needful, i hope seat will be confirmed, i dont know, whether seat confirmed or not, pls do needful urgently.
Train no. 13307
Date of journey 09.09.2018 from lko (Lucknow) to umb (Ambala cantt)
Class - sleeper
Name of passanger: arun kumar
Gender: male
Age: 28 years

+1 photos

Sep 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi Shiv,

We checked the Txn id: [protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days from the txn date. Feel free to write to us on : https://razorpay.com/contact/ for further assistance.

Thanks & Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600088

Website: Irctc

Hi,

I have tried to book ticket on 23rd aug at tatkal time 11'o clock by using irctc rail connect app and the payment i have selected upi through razorpay.

Problem is the money was debited from the account, but the ticket was not booked. I got payment error page.

Please check from your end and refund my amount.

Details and screenshot attached herewith.

Irctc booking id: [protected]
Tez transaction id: cicagkd8jukghg
Upi id:[protected]
Amount: 415

Thanks,
Balaji

+1 photos

Oct 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Aug 27, 2018

Updated by tnbalaji90 Dear sir,

Still the debited amount not reflected to my account back. Kindly check from your end and let me know the exact status.

Thanks,
Balaji

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi,

We checked the UPI reference no:[protected] and see that this is an unsuccessful transaction. Our team has updated you on mail thread ref: 3160. Please check and feel free to write back to us on the same mail thread for further assistance.

Thanks & Regards
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Payment bank

Hi,

I booked ticket on irctc using razor pay amount debited inr 5435.00 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Rs 5435.00 debited from a/c *872034 axis bank on 24-08-18
Irctc transaction id: [protected]

Aug 28, 2018

Complaint marked as Resolved

I have received the amount credited to my Axis bank account Thanks a lot for the help and support Best Regards, Prashant

Razorpay customer support has been notified about the posted complaint.

Aug 24, 2018

Updated by prashantksharma 30Oct 2018Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 18638 / BNC HATIA EXPTicket Type: E-ticket
From: (KJM)30 Oct 2018 To: (KSNG)31 Oct 2018 00:00 Hrs
Booking Date: 24 Aug 2018Vikalp Status: No
Boarding Station: (KJM)Date of Boarding: 30 Oct 2018 00:00 Hrs
Quota: GENERALClass: 3A
Ticket Charge: 5435.0Service Charge: 0.0
Bank Name: Razorpay

Verified Support

Aug 25, 2018

Razorpay Customer Care's response Hi Prashant,

We are unable to locate the transaction using the details provided, kindly drop us an email to [protected]@razorpay.com with the screenshot of the debit so that we can check this at our end and update you the same.

Regards,
Team Razorpay.

Verified Support

Aug 29, 2018

Razorpay Customer Care's response Hi Prashant, glad to hear that. Feel free to write to us at : https://razorpay.com/contact/ for any further queries.

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Aug 24, 2018

Hi, sorry for the trouble ! Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.irctc.co.in/nget/last-book-ticket

Hi,

Booked ticket on irctc using razor pay amount debited inr 540 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

Rs 540 debited from a/c *7355 on 24-08-18 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]]. Not you? Call on[protected] to report

Sep 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Razorpay Customer Care's response Hi Sooraj,

We checked the UPI reference no:[protected] and see that this is an unsuccessful transaction. Our team has updated you on mail thread ref: 2781. Please check and feel free to write back to us on the same mail thread for further assistance.

Thanks & Regards
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110062

Website: www.irctc.co.in

I tried to book ticket from nzm to bwm but ticket status shows pending from bank end but money has been deducted by upi transaction from my ac.

Transaction id :[protected]
Train no./name: 12060 / kota janshtbditicket type: e-ticket
From: h nizamuddin (Nzm) 24 aug 2018 to: kota jn (Kota) 24 aug 2018 00:00 hrs
Booking date: 23 aug 2018vikalp status: no
Boarding station: h nizamuddin (Nzm) date of boarding: 24 aug 2018 00:00 hrs

Sep 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Razorpay Customer Care's response Hi,

We checked the transaction [protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. Feel free to write to us for any further assistance on : https://razorpay.com/contact/

Thanks & Regards,
Team Razorpay

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122002

Website: www.razorpay.com

Hello,
I paid to nestaway on August 5 2018 through paytm UPI, the amount got debited from my account but the recipient did not receive the amount,
They asked me to wait till 10th August 2018 if the amount gets credited back to my account,
Till now i.e. 20 Aug 2018 I did not get my amount back nor did they recieve it.
Also I'am not able to contact razorpay though toll free number provided.
Please help regarding this.

+1 photos

Razorpay customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hello,
I paid to nestaway on august 5 2018 through tez upi, the amount got debited from my account but the recipient did not receive the amount,
They asked me to wait till 13th august 2018 if the amount gets credited back to my account,
Till now i. E. 20 aug 2018 i did not get my amount back nor did they recieve it.
Also i'am not able to contact razorpay though toll free number provided.
Please help regarding this.

+1 photos

Sep 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Razorpay Customer Care's response Hi Divyanshu,

We are getting this checked and will keep you posted on the mail thread in regards to an update. The reference number for the mail is 236981.

Regards,
Team Razorpay

View replies

J

Jitendra dagal

from Jaipur, Rajasthan

Aug 20, 2018

Sir my transaction ID is[protected]
I booked ticket on irctc app payment debited of 230 rs through razorpay Upi but ticket was not done plz refund me

paid amount to nestaway, the amount got debited but not received by recipient - Comment #3187883 - Image #0

Reply

Razorpay Customer Care's response, Aug 23, 2018

Verified Support

Hi Jitendra,

We checked the transaction 822710253737 and see that this payment has been refunded as on 20th Aug 2018. This may take 5-7 working days to reflect in your bank account.Feel free to write to us for further assistance https://razorpay.com/contact/.

Thanks & Regards,
Team Razorpay

Razorpay Complaints & Reviews

File a complaint to Razorpay

Razorpay reviews & complaints page 162

pending from bank

Post your Comment

razorpay money deducted but irctc website shows pending from bank end

Post your Comment

irctc money deducted on failed transaction

Post your Comment

refund for failed irctc booking

Post your Comment

razorpay money deducted but irctc website shows pending from bank end

Post your Comment

money deducted but irctc website shows pending from bank end

Post your Comment

irctc ticket booking money debited from bank but payment pending from bank side.

Post your Comment

activativation not coming

Post your Comment

payment pending from bank

Post your Comment

I paid money for irctc air ticket booking via razorpay, amount already debited but did not successful ticket booking.

Post your Comment

payment done by paytm but ticket not booked & showing payment not done yet

Post your Comment

razorpay ticket booking failed but amount deducted by tez app upi

Post your Comment

no refund initiated

Post your Comment

regarding booking of train ticket from irctc payment powered by razorpay

Post your Comment

irctc booking booking failed

Post your Comment

razorpay money deducted from bank account but irctc website shows pending from bank end

Post your Comment

razorpay money deducted but irctc website shows pending from bank end

Post your Comment

payment deducted while ticket booking on irctc but shows transaction status pending from bank end

Post your Comment

money got deducted but has not received by beneficiary

Post your Comment

paid amount to nestaway, the amount got debited but not received by recipient

Post your Comment

Related businesses