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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 165

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M
Manideep Vuthoori
from Calicut, Kerala
Jul 11, 2018
Resolved
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My cancelled ticket is saying that money is sent to bank named razorpay. That money did not get credited into my bank account. My transaction is through tez app.
refund id shown is [protected]
Transaction id is [protected]
PNR no. [protected]
Transaction date 10 July 2018
Cancellation date 10 July 2018
Please check this and solve my issue.
+1 photos
Sep 3, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2018
Razorpay Customer Care's response
Hi Manideep,

We checked the transaction [protected] and see that refund for the same has been processed successfully on July 11th, 2018 from our end. Please write to us at [protected]@razorpay.com for further details regarding the same and our team will be happy to assist you.

Thanks and regards,
Team Razorpay
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    N
    Nidheesh EP
    Jul 10, 2018
    Resolved
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    Resolved

    Hi Team,
    I have done the payment via UPI during talkal ticket booking onIRCTC railconnect app. Ticket was not booked but however the amount has been debited from my account.Please find the below transaction id and date.

    Transaction ID: [protected]
    KANNUR ( CAN) KAZHAKUTTAM ( KZK) Transaction Date: 7-Jul-2018
    Transaction Amount: 385.0 Payment Status: Pending From Bank End
    Failure Reason: No Response From Bank
    Aug 18, 2018
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Jul 11, 2018
    Razorpay Customer Care's response
    Hi Nidheesh! We checked the Txn id: [protected] and see that it was an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

    Best regards,
    Team Razorpay
    upi txn id:
    [protected]
    Razorpay Customer Care's response, Aug 2, 2018
    Verified Support
    Hi Nideesh,

    A refund for the UPI reference number 818811395238 of ₹ 385.00 has been successfully processed from our end on July 12th, 2018.
    For further details, please feel free to write to us at [email protected].

    Best Regards,
    Team Razorpay.
    I have transacted on 5th July for online ticket and made payment through UPI Bhim app. Amount got deducted and ticket did not get booked. Even Irctc shows payment failed from bank for Rs.880-/
    Razorpay Customer Care's response, Jul 12, 2018
    Verified Support
    Hi Umang! Please drop us a mail to [email protected] with the IRCTC txn id or UPI reference number and we will be happy to assist you.

    Thanks and regards
    Team Razorpay
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      A
      Ajay Jalap
      from Jammu, Jammu and Kashmir
      Jul 10, 2018
      Resolved
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      Resolved

      Address: Jaipur, Rajasthan, 302020

      Dear sir,
      I'm jitendra yadav i have paymented to irctc rail connect but the amount is credited to ur bank but ticket is not booked and IRCTC jst mag me we refund amount in 7 days but i still not receive when ii call iRCTC they say ask razorpay i have mentioned reference ids
      transaction id: PRCR/[protected]/[protected]/IRCTC
      Please chake the mistake and refund my amount to my account
      Thanking you,
      Yours faithfully
      Jitendra Yadav
      +1 photos
      Sep 3, 2018
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Jul 20, 2018
      Razorpay Customer Care's response
      Hi Ajay,

      Kindly share your transaction, details like the IRCTC transaction ID starting with '10000..' and a screenshot of your bank statement showing the debit, to [protected]@razorpay.com and we will get this checked for you.

      Thanks and regards,
      Team Razorpay
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        S
        Srikandhan
        from Chennai, Tamil Nadu
        Jul 9, 2018
        Resolved
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        Resolved

        irctc upi payment failure

        I have paid for IRCTC Rail Connect App via Razorpay gateway and selected UPI. Then Rs 970 have been paid from my account to /[protected]@hdfcbank by this details on 4th Jul 18 but IRCTC did not receive the payment. Please process the refund immediately.
        IRCTC ID: kandhan20
        Transaction ID:[protected]

        I have checked my IRCTC login and the booking details for payment made above are not appearing. Screenshot attached...
        +1 photos
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        C
        CaNitinPune
        from Nashik, Maharashtra
        Jul 9, 2018
        Resolved
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        Address: Pune, Maharashtra, 411041
        Website: www,razorpay.com

        I have paid for IRCTC Rail Connect via Razorpay gateway and selected UPI. Then Rs 530 have been paid from my account to UPI/[protected]/[protected]@hdfcbank by this details on 7th Jul 18 but IRCTC did not recd the payment. Please process the refund immediately.

        I have checked my IRCTC login and the booking details for payment made above are not appearing.
        Aug 11, 2018
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Jul 09, 2018
        Razorpay Customer Care's response
        Hi Dhanunjaya,

        We checked the payment associated with the UPI reference number[protected] and confirm that it was an unsuccessful transaction. Please note that you will receive the credit in your account within 7-10 working days automatically.

        If you do not receive the credit after 10 working days, please drop us a mail to [protected]@razorpay.com and we will surely assist you.

        Thanks and Regards,
        Team Razorpay
        Booking transaction ID [protected]
        Reservation ID: [protected]
        Train No./Name: 22652 / PGT MAS EXPRESS
        Ticket Type: E-ticket
        From: KARUR (KRR)07 Jul 2018
        To: CHENNAI CENTRAL (MAS)08 Jul 2018 00:00 Hrs
        Booking Date: 01 Jul 2018Vikalp Status: No
        Boarding Station: KARUR (KRR)Date of Boarding: 07 Jul 2018 00:00 Hrs
        Razorpay Customer Care's response, Jul 12, 2018
        Verified Support
        Hi !

        We checked our logs with the provided details and we could not track your transaction. Kindly drop us a mail to [email protected] with the screenshot of the debit and we will have this looked into.

        Thanks and regards
        Team Razorpay
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          R
          Rajesh Kumar.offc
          from Hyderabad, Telangana
          Jul 9, 2018
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh, 500038

          Sir, My name is Rajeshkumar.I took a loan of 6000 from FlashCash on June 1.I have repaid the loan with interest on June 29 successfully.But till now the amount is not updated in FlashCash application.When I contacted the FlashCash team they are telling that there is a problem with the payment gateway.i.e Razorpay .Please update my amount in the FlashCash application.
          Aug 24, 2018
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Jul 24, 2018
          Razorpay Customer Care's response
          Hi Rajesh,

          Kindly drop us a mail to [protected]@razorpay.com with your transaction details along with the screenshot of the debit and we will have this looked into.

          Regards,
          Team Razorpay
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            B
            Bittubaba
            from Dehra Dun, Uttarakhand
            Jul 7, 2018
            Resolved
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            Address: Udham Singh Nagar, Uttarakhand, 263152

            Hello sir
            My self sushil kumar
            Today 07/07/2018 i have book ticket on irctc app amount of 810 throw upi payment Bt ticket was not booked and amount has been deducted from my bank and you have received this money on your account upi address
            [protected]@hdfcbank
            I have send this money throw phone pe app and transaction is successful
            My transaction id is
            C1807071445257073743390
            And
            Irctc transaction id is
            [protected]
            Please sir give me my refund amount on
            My upi address
            +2 photos
            Aug 31, 2018
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2018
            Razorpay Customer Care's response
            Hi Sushil!

            The refund for: rfnd_AYCsCoQ23KCy2d of ₹ 810.00 was processed at our end on 12th July, 2018.Please feel free to write to us at [protected]@razorpay.com in case of any refund related queries.

            Thanks and regards,
            Team Razorpay
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              J
              jeya 468
              from Chennai, Tamil Nadu
              Jul 6, 2018
              Resolved
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              Address: 600044
              Website: IRCTC app

              Hi I'm jeyakumar
              Today i booked ticket in IRCTC app, the money dedected but the train ticket was not booked .
              please refund the amount the upi ref no[protected].
              Please do take the response quickly and refund the money, next time do better. .
              That's all take a response to solve the problem..
              Reply with the complaint please refund the amount...
              Aug 11, 2018
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Jul 06, 2018
              Updated by jeya 468
              Email id [protected]@gmail.com
              Verified Support
              Jul 09, 2018
              Razorpay Customer Care's response
              Hi,

              We checked the transaction ref.[protected] and see that this is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

              Best regards,
              Team Razorpay
              Hi

              I am Girish.
              On 3rd of july, I used Razorpay gateway for irctc booking at 12.01 pm
              Money got deducted, but ticket is not booked.
              When will i get the refund amount.
              Transaction ID:[protected].
              180 RS IS DEDUCTED.
              But still id did not get the money back
              kindly Do the needful to refund my amount.

              Pls clarify...
              Razorpay Customer Care's response, Jul 12, 2018
              Verified Support
              Hi !

              We checked the UPI ref no: 818412948161 and see that the refund for this transaction has been successfully processed on 8th July 2018. Please feel free to write back to us for any further details.

              Thanks and regards,
              Team Razorpay
              Hi,

              i have ordered the straightener comb from tee kart. but there is no details of my order and payment also deduct my account. I want to cancel my order from tee kart. Please refund the amount in my account and cancel the order please. i don't want this order now.
              Razorpay Customer Care's response, Jul 13, 2018
              Verified Support
              Hi Deepa!

              Please drop us a mail to [email protected] with the transaction details and we will be happy to assist you.

              Thanks and regards
              Team Razorpay
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                J
                JN Dev
                from Ahmedabad, Gujarat
                Jul 6, 2018
                Resolved
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                Resolved

                Address: Bhopal, Madhya Pradesh, 462022

                TRANSECTION ID -[protected]

                Bank Reference ld: rfnd_APxtDKbaNtugui

                Irctc user id JNDEV365

                I tried to book a tatkal ticket from irctc app via razorpay gateway on 20 june 2018 but the transaction dropped and 2260 rs debited from my account .

                Irctc says they already refund the money to bank account.
                FOR FURTHER CONTACT:
                MAIL- [protected]@GMAIL.COM
                MO. [protected]
                Aug 14, 2018
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Jul 09, 2018
                Razorpay Customer Care's response
                Hi,

                We have updated you regarding this transaction over the mail with reference number: 217772.
                Kindly check and revert if you have further queries and we will assist you.

                Thanks and regards,
                Team Razorpay
                I tried to book a ticket on[protected] on IRCTC app. Paid through UPI through Razor pay upi transaction id :[protected]. The money has been deducted from my side but irctc shows pending and yet to receive the money. Kindly resolve the issue.
                Razorpay Customer Care's response, Jul 12, 2018
                Verified Support
                Hi !

                We checked the UPI ref no: 818519252376 and see that the refund for this transaction has been successfully processed on 9th July 2018. Please feel free to write back to us for any further details.

                Thanks and regards,
                Team Razorpay
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                  K
                  Kztw
                  from Neyyattinkara, Kerala
                  Jul 6, 2018
                  Resolved
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                  I had booked 3times on[protected] with 3 transaction ID IE [protected], [protected], [protected].An amount of Rs1910 was deducted from my bank account but ticket not obtained by me. Yet in the failed list it is shown as pending from bank. My ticket booking was from Kannur to banaswadi for[protected] .Since there was 3 transaction ID and in only one my bank account is deducted for Rs1910 I'm not able to correctly mention the ID
                  Aug 20, 2018
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 09, 2018
                  Razorpay Customer Care's response
                  Hi,

                  We are unable to track the transaction with the IDs provided.
                  Kindly drop us a mail to [protected]@razorpay.com along with the screenshot of the IRCTC transaction, UPI reference number (if applicable) and we will surely check and assist you.

                  Regards,
                  Team Razorpay
                  Sir,
                  I was trying to book railway tickets using UPI. I did my payment through Tez using Razorpay. Eventhough, the balance has been deducted from my bank account but the ticket has not been booked. I would kindly request you to look into the matter.

                  Google transaction ID:CICAgKC8nbCMGg
                  Razorpay Customer Care's response, Jul 12, 2018
                  Verified Support
                  Hi Harsh!

                  Please drop us a mail to [email protected] with the IRCTC txn id or UPI reference number and we will be happy to assist you.

                  Thanks and regards
                  Team Razorpay
                  I was booking ticket from IRCTC app from the option BHIM/UPI which was powered by razor pay ..amount of rs 680 was debited but ticket booking failed
                  transaction id - [protected]
                  i have also send email from email ID [protected]@gmail.com
                  kindly refund the money
                  Razorpay Customer Care's response, Jul 12, 2018
                  Verified Support
                  Hi,

                  The refund for transaction id: 100001335452671 of ₹ 680.00 is processed at our end on 6th July, 2018.
                  Please drop us a mail to [email protected] and we will be happy to assist you.

                  Thanks and Regards,
                  Team Razorpay
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                    R
                    Rakshithveda
                    from Puducherry, Puducherry
                    Jul 6, 2018
                    Resolved
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                    I booked a train ticket from Bengaluru to Chennai on[protected]Travel date 19-Aug-2018) .The amount of 260 is deducted from my account as the ticket price. The ticket is not booked .But at the payment status is showing as Pending with the bank END. What should i do now? How will i get to know whether my ticket will be confirm or not? & whether i should book ticket again??
                    Aug 13, 2018
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 09, 2018
                    Razorpay Customer Care's response
                    Hi Rakshit,

                    Kindly drop us a mail to [protected]@razorpay.com with the details of the transaction such as the transaction ID which starts with "10000...", UPI reference number(if applicable) and the screenshot of debit so that we can check and assist you.

                    Thanks and regards,
                    Team Razorpay
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                      A
                      Anoop Kumar K
                      from Mudigere, Karnataka
                      Jul 5, 2018
                      Resolved
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                      Dear team,

                      Today, i booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my bank account but ticket is not booked (Once the payment was done irctc session got logged out). Also refer the attached screenshot of the transaction. Pls find the transaction id below:

                      Transaction id:[protected]

                      Kindly check and arrange to refund my money back.

                      My email id is [protected]@gmail.com

                      Thanks,
                      Anoop kumar k
                      +1 photos
                      Aug 11, 2018
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Jul 05, 2018
                      Updated by Anoop Kumar K
                      Dear Team,

                      Pls find the attached screenshot of the failed transaction as well and kindly arrange for the refund.

                      Transaction Id: [protected]

                      Kindly revert to email id [protected]@gmail.com

                      Thanks,
                      Anoop Kumar K

                      Verified Support
                      Jul 06, 2018
                      Razorpay Customer Care's response
                      Hi Anoop,

                      We have updated you regarding this transaction over the mail with reference number: 217531.
                      Kindly check and revert if you have further queries and we will assist you.

                      Thanks and regards,
                      Team Razorpay
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                        K
                        kishhorek
                        from Bengaluru, Karnataka
                        Jul 5, 2018
                        Resolved
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                        Resolved

                        Address: 641001
                        Website: IRCTC

                        Dear sir

                        I tried to book tickets from hosur to coimbatore on july 3rd, 2018. Booking amount was 210 inr. My money got debited from bank. But booking status is showing as pending from bank end. When i contacted bank i was told money has been debited from bank end and successfully sent to razor pay. Please help me. Should i wait or book new tickets again

                        Thanks
                        K. Kishhore
                        +1 photos
                        Aug 7, 2018
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 06, 2018
                        Razorpay Customer Care's response
                        Hi Kishore,

                        We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days from the date of transaction.
                        Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

                        Thanks and Regards,
                        Team Razorpay
                        Dear sir,
                        I have booked tickets on 28 /06 on tatkal but unfortunately tickets was not booked and my amount was deducted from razorpay still I have not received any amount how much days are going on. Please solve my problem as soon as possible.

                        amount got debited but booking status showing as pending from bank end - Comment #3148123 - Image #0
                        Razorpay Customer Care's response, Jul 18, 2018
                        Verified Support
                        Hi Sushil !

                        The refund for transaction id: 100001330515927 of ₹ 505.00 was processed at our end on 29th June, 2018. We have updated you with the refund details on the mail with the ref no: 219161, please revert on the same mail thread in case of any refund related queries.

                        Thanks and regards,
                        Team Razorpay
                        I booked ticket on IRCTC app from Bhopal to LTT on 26th June 2018. My transaction ID is[protected]. Amount 1060 is debited from bank but ticket not booked due to payment pending from bank. How I get refund.
                        Razorpay Customer Care's response, Jul 18, 2018
                        Verified Support
                        Hi Atul !

                        We checked the UPI ref no: 817720056523 and see that the refund for this transaction has been successfully processed on 1st July 2018. Please feel free to write to us at [email protected] in case of any refund related queries.

                        Thanks and regards,
                        Team Razorpay
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                          S
                          sushilrai
                          from Indore, Madhya Pradesh
                          Jul 4, 2018
                          Resolved
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                          Resolved

                          Address: Bhopal, Madhya Pradesh, 462046
                          Website: Razorpay

                          Dear sir,
                          I have booked tickets on 28 /06/18 on tatkal basis in kerela express but unfortunately tickets was not booked and my amount was deducted, many days are gone but my amount not refunded please take seriously action this razorpay cheated lakhs of people amount was not refunded proper time, and there Is no customer care from razorpay side, may I request to you please refund my amount as soon as possible. I have attached my ticket screen shot.
                          +1 photos
                          Aug 20, 2018
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 06, 2018
                          Razorpay Customer Care's response
                          Hi Sushil,

                          We checked and see that the refund has been successfully processed for the transaction ID [protected] on 29th June, 2018. Feel free to drop a mail to [protected]@razorpay.com for further details, we would be happy to help.

                          Best regards,
                          Team Razorpay
                          Sunday17Jun 2018CANCELLED
                          Transaction ID: [protected]PNR: [protected]
                          Train No./Name: 12977 / MARU SAGAR EXPTransaction Date: 18-Jun-2018
                          ALUVA ( AWY) VASAI ROAD ( BSR) Refund Status: REFUNDED
                          Cancellation/Refund ID: [protected]Bank Name: Razorpay
                          Booking Amount: 820.0Refund Amount: 760.0
                          Razorpay Customer Care's response, Jul 13, 2018
                          Verified Support
                          Hi,

                          The refund for transaction id: 100001314623879 of ₹ 760.00 is processed at our end on 19th June, 2018.
                          Please drop us a mail to [email protected] and we will be happy to assist you.

                          Thanks and Regards,
                          Team Razorpay
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                            bvsprvithal
                            from Lunglei, Mizoram
                            Jul 4, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka

                            I have booked Two train tickets to Raipur from Visakhapatnam and paid through your window on 20.06.2018. Both the tickets were cancelled on 22.06.2018 and the payment references are OTHPG915 & OTHPG001008.

                            The refund amount of Rs. 1540 & Rs. 1290 against the Two cancelled tickets has not yet been credited to my savings account of SBI from where the payment has been made.
                            Aug 7, 2018
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Jul 04, 2018
                            Updated by bvsprvithal
                            The refund amount of Rs. 1540 & Rs. 1290 against the Two cancelled tickets has not yet been credited to my savings account of SBI from where the payment has been made.
                            Verified Support
                            Jul 06, 2018
                            Razorpay Customer Care's response
                            Hi Vithal,

                            As conveyed over the call, please provide us with the requested details on that mail with reference number: 215919.
                            Once provided, we will check and assist you.

                            Best regards,
                            Team Razorpay
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                              patidar60
                              from Rohtak, Haryana
                              Jul 4, 2018
                              Resolved
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                              Resolved

                              Dear sir,
                              I'm pramod patidar i have paymented for train ticket by irctc app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
                              Google transaction id: cicagkc8rdamxg
                              Upi transaction id:[protected]
                              Please cheak the mistake and refund my amount to my account
                              Thanking you,
                              Yours faithfully
                              Pramod patidar
                              +1 photos
                              Aug 13, 2018
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 04, 2018
                              Razorpay Customer Care's response
                              Hi Pramod,

                              We checked the payment associated with the UPI reference number[protected] and confirm that it is unsuccessful at our end.

                              Please note that you will receive the credit in your account within 7-10 working days automatically.
                              Feel free to write to us on [protected]@razorpay.com for further details.

                              Thanks and regards,
                              Team Razorpay
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                                I
                                iamvksaini
                                from Dhone, Andhra Pradesh
                                Jul 3, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana
                                Website: IRCTC

                                Sir
                                I tried booking irctc ticket by payment on BHIM. No ticket was booked but money got deducted from my bank account.
                                Transaction ID from BHIM and from irctc app are attached.
                                My BHIM ID is [protected]@UPI. Please look into the matter because I don't have more money to book the ticket, I can only book my ticket if refund is made by the bank IRCTC is affiliated to.
                                Thanking you
                                Vikram Kumar Saini
                                Email- vksaini.[protected]@gmail.com
                                +2 photos
                                Jul 9, 2018
                                Complaint marked as Resolved 
                                Money has been credited back to my account by the concerned bank
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 04, 2018
                                Razorpay Customer Care's response
                                Hi Vikram,

                                We have updated you over the mail with regards to the transaction ID: [protected].
                                Kindly check the mail with reference number: 216586 and revert on the same thread for any queries.

                                Best regards,
                                Team Razorpay
                                Dear sir am ambreshwer am booked a ticket irctc app via razorpay bank money was deducted but ticket is not booked check the details and refund the amount transection id is[protected]

                                regarding refund - Comment #3147111 - Image #0
                                Razorpay Customer Care's response, Jul 11, 2018
                                Verified Support
                                Hi ! We checked the UPI ref no: 818120015619 and see that the refund for your transaction has been successfully processed on 5th July 2018. Please feel free to write back to us for any further details.
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                                  samangel1
                                  from Idukki, Kerala
                                  Jul 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kottayam, Kerala, 686538
                                  Website: IRCTC

                                  Hi,
                                  I booked a ticket on irctc using razorpay, the amount of inr 4901.96 deducted from my credit card on 03/07/2018 at 16:15 pm. But irctc website showing "payment pending from bank end". Kindly confirm as neither i am able to get the status of the booking. The message received from my bank as below.
                                  " inr 4901.96 was spend on your credit card *8972 on 03-jul-18 at raz*razorpay softw.
                                  Aug 4, 2018
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2018
                                  Razorpay Customer Care's response
                                  Hi Sam,

                                  We checked the transaction amounting to ₹ 4, 901.96 and see that it is an unsuccessful transaction.
                                  If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com and we will assist you accordingly.

                                  Best regards,
                                  Team Razorpay
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                                    Sachin Anaarya (DASFI)
                                    from Moirang, Manipur
                                    Jul 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: Bhiwani, Haryana, 127021

                                    Hi,

                                    Booked ticket on irctc using razor pay amount debited inr 1255 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. But irctc shows as not booked and no response from bank but money already deducted from my account and transfered to [protected]@hdfcbank but razorpay not transferred to irctc. Please refund my amount back as early as possible
                                    +3 photos
                                    Aug 9, 2018
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 03, 2018
                                    Razorpay Customer Care's response
                                    Hi Sachin,

                                    We checked the transaction ID: [protected] and the refund for this transaction have been initiated from our end.
                                    Kindly drop us a mail to [protected]@razorpay.com for further details.

                                    Best regards,
                                    Team Razorpay
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                                      Sudharsanan.Ravichandran
                                      from Hyderabad, Telangana
                                      Jul 3, 2018
                                      Resolved
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                                      Hi,

                                      I made a transaction today to book a ticket in irctc using razorpay upi.

                                      I can see the money being deducted from my account but i don't see any tickets booked in the irctc front.

                                      When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

                                      I would require assistance to reverse this transaction, refund the amount i paid (Rs. 980/-).
                                      +1 photos
                                      Jul 8, 2018
                                      Complaint marked as Resolved 
                                      Refund credited back to my account. Thanks Razorpay.
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 03, 2018
                                      Razorpay Customer Care's response
                                      Hi Sudharsanan,

                                      We checked the UPI reference number:[protected] and see that it was an unsuccessful transaction. You should receive the refund within 10 working days from the date of debit.
                                      For further queries, please write back to us on mail thread with reference number: 215594.

                                      Best regards,
                                      Team Razorpay
                                      Thank you for using your SBI Debit Card 519XX8524 for a purchase worth Rs445.0 on POS 38RR[protected] at RAZ*IRCTC, Statesman H txn# 003971.
                                      on May 20, 2019
                                      Submit a Complaint
                                      Hi,

                                      I made a transaction today to book a ticket in irctc using razorpay upi.

                                      I can see the money being deducted from my account but i don't see any tickets booked in the irctc front.

                                      When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

                                      I would require assistance to reverse this transaction, refund the amount i paid (Rs. 5191/-).

                                      irctc ticket booking using razorpay upi
                                      on May 20, 2019
                                      Submit a Complaint
                                      Hi,

                                      I made a transaction today to book a ticket in irctc using razorpay upi.

                                      I can see the money being deducted from my account but i don't see any tickets booked in the irctc front.

                                      When i see the status, i can see the payment has been processed from my side. I got an email confirmation that payment has been made to razorpay upi id ([protected]@hdfcbank)

                                      I would require assistance to reverse this transaction, refund the amount i paid (Rs. 5191/-).

                                      irctc ticket booking using razorpay upi
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