Razorpay Complaints & Reviews

Website: IRCTC

Yesterday i.e., on 15/07/18 I was booking train ticket using IRCTC app and while during payment process, I completed the payment on bhim app but IRCTC app was showing transaction not complete because of no bank response . I thought the amount deducted would be automatically reversed back to my account, but till it has yet not been reversed .My bhim upi transaction I'd is[protected].
My irctc transaction I'd is [protected]. Please check the above mentioned transaction and make it fast.

Aug 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jul 16, 2018

Updated by imsukki2008 Sorry the above mentioned IRCTC transaction I'd is wrong the correct IRCTC transaction I'd is [protected]

Verified Support

Jul 20, 2018

Razorpay Customer Care's response Hi,

We checked our logs and see that the transaction with UPI reference number[protected] is an unsuccessful transaction and the amount for the same will be refunded to your account within 7-10 working days. If you do not receive the same within 10 working days, do write to us at [protected]@razorpay.com and we will get this checked.

Thanks and regards,
Team Razorpay

Jul 21, 2018

Updated by imsukki2008 The issue has been resolved.
Thank you

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I tried to register train ticket from irctc app,
Chosen razorpay as payment gateway, amount is deducted but irctc show transaction failed, due to deduction I am not able to do further transaction, I lost my train, I lost my day, it is huge monetary loss as I missed my meeting

Name :Amar Bhore

Upi I'd:
UPI/[protected]/[protected]@hdfcbank

Aug 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ref.[protected] and see that it is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay

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Address: Aurangabad, Maharashtra, 431001

Sir, I am from Aurangabad.
On 15th July 2018 at 1am, I was using irctc for booking train from thane to manmad jn .Train name was mahanagari express . I used razorpay BHIM upi for paying irctc.my account is in idbi bank .rs 680 deducted from my account but irctc didn't received it.Please refund my money
Yours faithfully,
Sanket Dagade

Jul 20, 2018

Complaint marked as Resolved

I contacted razorpay through email I uploaded my complaint to consumer complaints Within 10 days i got my money back

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Razorpay Customer Care's response Hi Sanket,

We checked the transaction with UPI reference number[protected] and see that a refund has been successfully processed against the same on July 20th, 2018. For further details, please write to us on [protected]@razorpay.com and we will be happy to assist.

Thanks and regards,
Team Razorpay

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Address: Thiruvananthapuram, Kerala, 695521

Sir,
I have tried book train tickets on 11 july 2018 through IRCTC Mobile application via BHIM UPI PAYMENT. Unfortunately transaction failed. but amount of Rs.225 was deducted from my account and gone to "[protected]@hdfc" upi link. Tickets were not booked.So kindly refund the amount to my account as soon as possible. Transaction details metioned below!

UPI Transaction id[protected]

IRCTC Transaction id [protected]

ABHISHEKNADH M L
[protected]

Aug 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ref.[protected] and see that this is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay

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A

Abhishek Mohanachandran

from Bengaluru, Karnataka

Jul 12, 2018

Refund didnt received

Reply

Razorpay Customer Care's response, Jul 26, 2018

Verified Support

Hi Abhishek!

We checked the Txn id: 100001351630003 and see that the refund for this transaction has been successfully processed on 16th of July 2018. We have updated you with the details over the mail with reference number 220590. Kindly check the mail and do feel free to write back on the same mail thread for further clarifications.

Thanks and regards,
Team Razorpay

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My cancelled ticket is saying that money is sent to bank named razorpay. That money did not get credited into my bank account. My transaction is through tez app.
refund id shown is [protected]
Transaction id is [protected]
PNR no. [protected]
Transaction date 10 July 2018
Cancellation date 10 July 2018
Please check this and solve my issue.

Sep 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Razorpay Customer Care's response Hi Manideep,

We checked the transaction [protected] and see that refund for the same has been processed successfully on July 11th, 2018 from our end. Please write to us at [protected]@razorpay.com for further details regarding the same and our team will be happy to assist you.

Thanks and regards,
Team Razorpay

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Hi Team,
I have done the payment via UPI during talkal ticket booking onIRCTC railconnect app. Ticket was not booked but however the amount has been debited from my account.Please find the below transaction id and date.

Transaction ID: [protected]
KANNUR ( CAN) KAZHAKUTTAM ( KZK) Transaction Date: 7-Jul-2018
Transaction Amount: 385.0 Payment Status: Pending From Bank End
Failure Reason: No Response From Bank

Aug 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2018

Razorpay Customer Care's response Hi Nidheesh! We checked the Txn id: [protected] and see that it was an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay

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N

Nidheesh EP

Jul 10, 2018

upi txn id:
[protected]

Reply

Razorpay Customer Care's response, Aug 2, 2018

Verified Support

Hi Nideesh,

A refund for the UPI reference number 818811395238 of â‚¹ 385.00 has been successfully processed from our end on July 12th, 2018.
For further details, please feel free to write to us at [email protected].

Best Regards,
Team Razorpay.

U

Umang Tekariwal

from Pune, Maharashtra

Jul 11, 2018

I have transacted on 5th July for online ticket and made payment through UPI Bhim app. Amount got deducted and ticket did not get booked. Even Irctc shows payment failed from bank for Rs.880-/

Reply

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi Umang! Please drop us a mail to [email protected] with the IRCTC txn id or UPI reference number and we will be happy to assist you.

Thanks and regards
Team Razorpay

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2 Comments

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Address: Jaipur, Rajasthan, 302020

Dear sir,
I'm jitendra yadav i have paymented to irctc rail connect but the amount is credited to ur bank but ticket is not booked and IRCTC jst mag me we refund amount in 7 days but i still not receive when ii call iRCTC they say ask razorpay i have mentioned reference ids
transaction id: PRCR/[protected]/[protected]/IRCTC
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Jitendra Yadav

Sep 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Razorpay Customer Care's response Hi Ajay,

Kindly share your transaction, details like the IRCTC transaction ID starting with '10000..' and a screenshot of your bank statement showing the debit, to [protected]@razorpay.com and we will get this checked for you.

Thanks and regards,
Team Razorpay

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I have paid for IRCTC Rail Connect App via Razorpay gateway and selected UPI. Then Rs 970 have been paid from my account to /[protected]@hdfcbank by this details on 4th Jul 18 but IRCTC did not receive the payment. Please process the refund immediately.
IRCTC ID: kandhan20
Transaction ID:[protected]

I have checked my IRCTC login and the booking details for payment made above are not appearing. Screenshot attached...

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Address: Pune, Maharashtra, 411041

Website: www,razorpay.com

I have paid for IRCTC Rail Connect via Razorpay gateway and selected UPI. Then Rs 530 have been paid from my account to UPI/[protected]/[protected]@hdfcbank by this details on 7th Jul 18 but IRCTC did not recd the payment. Please process the refund immediately.

I have checked my IRCTC login and the booking details for payment made above are not appearing.

Aug 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Razorpay Customer Care's response Hi Dhanunjaya,

We checked the payment associated with the UPI reference number[protected] and confirm that it was an unsuccessful transaction. Please note that you will receive the credit in your account within 7-10 working days automatically.

If you do not receive the credit after 10 working days, please drop us a mail to [protected]@razorpay.com and we will surely assist you.

Thanks and Regards,
Team Razorpay

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L

Lisha09

from Kollam, Kerala

Jul 11, 2018

Booking transaction ID [protected]
Reservation ID: [protected]
Train No./Name: 22652 / PGT MAS EXPRESS
Ticket Type: E-ticket
From: KARUR (KRR)07 Jul 2018
To: CHENNAI CENTRAL (MAS)08 Jul 2018 00:00 Hrs
Booking Date: 01 Jul 2018Vikalp Status: No
Boarding Station: KARUR (KRR)Date of Boarding: 07 Jul 2018 00:00 Hrs

Reply

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi !

We checked our logs with the provided details and we could not track your transaction. Kindly drop us a mail to [email protected] with the screenshot of the debit and we will have this looked into.

Thanks and regards
Team Razorpay

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Address: Hyderabad, Andhra Pradesh, 500038

Sir, My name is Rajeshkumar.I took a loan of 6000 from FlashCash on June 1.I have repaid the loan with interest on June 29 successfully.But till now the amount is not updated in FlashCash application.When I contacted the FlashCash team they are telling that there is a problem with the payment gateway.i.e Razorpay .Please update my amount in the FlashCash application.

Aug 24, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Razorpay Customer Care's response Hi Rajesh,

Kindly drop us a mail to [protected]@razorpay.com with your transaction details along with the screenshot of the debit and we will have this looked into.

Regards,
Team Razorpay

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Address: Udham Singh Nagar, Uttarakhand, 263152

Hello sir
My self sushil kumar
Today 07/07/2018 i have book ticket on irctc app amount of 810 throw upi payment Bt ticket was not booked and amount has been deducted from my bank and you have received this money on your account upi address
[protected]@hdfcbank
I have send this money throw phone pe app and transaction is successful
My transaction id is
C1807071445257073743390
And
Irctc transaction id is
[protected]
Please sir give me my refund amount on
My upi address

Aug 31, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Razorpay Customer Care's response Hi Sushil!

The refund for: rfnd_AYCsCoQ23KCy2d of â‚¹ 810.00 was processed at our end on 12th July, 2018.Please feel free to write to us at [protected]@razorpay.com in case of any refund related queries.

Thanks and regards,
Team Razorpay

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Address: 600044

Website: IRCTC app

Hi I'm jeyakumar
Today i booked ticket in IRCTC app, the money dedected but the train ticket was not booked .
please refund the amount the upi ref no[protected].
Please do take the response quickly and refund the money, next time do better. .
That's all take a response to solve the problem..
Reply with the complaint please refund the amount...

Aug 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jul 06, 2018

Updated by jeya 468 Email id [protected]@gmail.com

Verified Support

Jul 09, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ref.[protected] and see that this is an unsuccessful transaction. The amount will be auto-refunded within 7-10 working days. Please to write to us on [protected]@razorpay.com if you do not receive a credit after 10 working days and we will assist you further.

Best regards,
Team Razorpay

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G

Girishkumar s

from Mumbai, Maharashtra

Jul 10, 2018

Hi

I am Girish.
On 3rd of july, I used Razorpay gateway for irctc booking at 12.01 pm
Money got deducted, but ticket is not booked.
When will i get the refund amount.
Transaction ID:[protected].
180 RS IS DEDUCTED.
But still id did not get the money back
kindly Do the needful to refund my amount.

Pls clarify...

Reply

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi !

We checked the UPI ref no: 818412948161 and see that the refund for this transaction has been successfully processed on 8th July 2018. Please feel free to write back to us for any further details.

Thanks and regards,
Team Razorpay

D

deepa dhami

from Delhi, Delhi

Jul 12, 2018

Hi,

i have ordered the straightener comb from tee kart. but there is no details of my order and payment also deduct my account. I want to cancel my order from tee kart. Please refund the amount in my account and cancel the order please. i don't want this order now.

Reply

Razorpay Customer Care's response, Jul 13, 2018

Verified Support

Hi Deepa!

Please drop us a mail to [email protected] with the transaction details and we will be happy to assist you.

Thanks and regards
Team Razorpay

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Address: Bhopal, Madhya Pradesh, 462022

TRANSECTION ID -[protected]

Bank Reference ld: rfnd_APxtDKbaNtugui

Irctc user id JNDEV365

I tried to book a tatkal ticket from irctc app via razorpay gateway on 20 june 2018 but the transaction dropped and 2260 rs debited from my account .

Irctc says they already refund the money to bank account.
FOR FURTHER CONTACT:
MAIL- [protected]@GMAIL.COM
MO. [protected]

Aug 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Razorpay Customer Care's response Hi,

We have updated you regarding this transaction over the mail with reference number: 217772.
Kindly check and revert if you have further queries and we will assist you.

Thanks and regards,
Team Razorpay

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N

Narendra Mhalsekar

from Gurgaon, Haryana

Jul 10, 2018

I tried to book a ticket on[protected] on IRCTC app. Paid through UPI through Razor pay upi transaction id :[protected]. The money has been deducted from my side but irctc shows pending and yet to receive the money. Kindly resolve the issue.

Reply

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi !

We checked the UPI ref no: 818519252376 and see that the refund for this transaction has been successfully processed on 9th July 2018. Please feel free to write back to us for any further details.

Thanks and regards,
Team Razorpay

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I had booked 3times on[protected] with 3 transaction ID IE [protected], [protected], [protected].An amount of Rs1910 was deducted from my bank account but ticket not obtained by me. Yet in the failed list it is shown as pending from bank. My ticket booking was from Kannur to banaswadi for[protected] .Since there was 3 transaction ID and in only one my bank account is deducted for Rs1910 I'm not able to correctly mention the ID

Aug 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Razorpay Customer Care's response Hi,

We are unable to track the transaction with the IDs provided.
Kindly drop us a mail to [protected]@razorpay.com along with the screenshot of the IRCTC transaction, UPI reference number (if applicable) and we will surely check and assist you.

Regards,
Team Razorpay

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H

Harsh087

from Bijnor, Uttar Pradesh

Jul 11, 2018

Sir,
I was trying to book railway tickets using UPI. I did my payment through Tez using Razorpay. Eventhough, the balance has been deducted from my bank account but the ticket has not been booked. I would kindly request you to look into the matter.

Google transaction ID:CICAgKC8nbCMGg

Reply

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi Harsh!

Please drop us a mail to [email protected] with the IRCTC txn id or UPI reference number and we will be happy to assist you.

Thanks and regards
Team Razorpay

F

FK. FuNs

from Rusera, Bihar

Jul 11, 2018

I was booking ticket from IRCTC app from the option BHIM/UPI which was powered by razor pay ..amount of rs 680 was debited but ticket booking failed
transaction id - [protected]
i have also send email from email ID [protected]@gmail.com
kindly refund the money

Reply

Razorpay Customer Care's response, Jul 12, 2018

Verified Support

Hi,

The refund for transaction id: 100001335452671 of â‚¹ 680.00 is processed at our end on 6th July, 2018.
Please drop us a mail to [email protected] and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

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I booked a train ticket from Bengaluru to Chennai on[protected]Travel date 19-Aug-2018) .The amount of 260 is deducted from my account as the ticket price. The ticket is not booked .But at the payment status is showing as Pending with the bank END. What should i do now? How will i get to know whether my ticket will be confirm or not? & whether i should book ticket again??

Aug 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Razorpay Customer Care's response Hi Rakshit,

Kindly drop us a mail to [protected]@razorpay.com with the details of the transaction such as the transaction ID which starts with "10000...", UPI reference number(if applicable) and the screenshot of debit so that we can check and assist you.

Thanks and regards,
Team Razorpay

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Dear team,

Today, i booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my bank account but ticket is not booked (Once the payment was done irctc session got logged out). Also refer the attached screenshot of the transaction. Pls find the transaction id below:

Transaction id:[protected]

Kindly check and arrange to refund my money back.

My email id is [protected]@gmail.com

Thanks,
Anoop kumar k

Aug 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jul 05, 2018

Updated by Anoop Kumar K Dear Team,

Pls find the attached screenshot of the failed transaction as well and kindly arrange for the refund.

Transaction Id: [protected]

Kindly revert to email id [protected]@gmail.com

Thanks,
Anoop Kumar K

Verified Support

Jul 06, 2018

Razorpay Customer Care's response Hi Anoop,

We have updated you regarding this transaction over the mail with reference number: 217531.
Kindly check and revert if you have further queries and we will assist you.

Thanks and regards,
Team Razorpay

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Address: 641001

Website: IRCTC

Dear sir

I tried to book tickets from hosur to coimbatore on july 3rd, 2018. Booking amount was 210 inr. My money got debited from bank. But booking status is showing as pending from bank end. When i contacted bank i was told money has been debited from bank end and successfully sent to razor pay. Please help me. Should i wait or book new tickets again

Thanks
K. Kishhore

Aug 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Razorpay Customer Care's response Hi Kishore,

We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days from the date of transaction.
Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

Thanks and Regards,
Team Razorpay

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S

sushilrai

from Indore, Madhya Pradesh

Jul 5, 2018

Dear sir,
I have booked tickets on 28 /06 on tatkal but unfortunately tickets was not booked and my amount was deducted from razorpay still I have not received any amount how much days are going on. Please solve my problem as soon as possible.

Reply

Razorpay Customer Care's response, Jul 18, 2018

Verified Support

Hi Sushil !

The refund for transaction id: 100001330515927 of â‚¹ 505.00 was processed at our end on 29th June, 2018. We have updated you with the refund details on the mail with the ref no: 219161, please revert on the same mail thread in case of any refund related queries.

Thanks and regards,
Team Razorpay

A

Atul Ghadage

from Vada, Maharashtra

Jul 6, 2018

I booked ticket on IRCTC app from Bhopal to LTT on 26th June 2018. My transaction ID is[protected]. Amount 1060 is debited from bank but ticket not booked due to payment pending from bank. How I get refund.

Reply

Razorpay Customer Care's response, Jul 18, 2018

Verified Support

Hi Atul !

We checked the UPI ref no: 817720056523 and see that the refund for this transaction has been successfully processed on 1st July 2018. Please feel free to write to us at [email protected] in case of any refund related queries.

Thanks and regards,
Team Razorpay

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Address: Bhopal, Madhya Pradesh, 462046

Website: Razorpay

Dear sir,
I have booked tickets on 28 /06/18 on tatkal basis in kerela express but unfortunately tickets was not booked and my amount was deducted, many days are gone but my amount not refunded please take seriously action this razorpay cheated lakhs of people amount was not refunded proper time, and there Is no customer care from razorpay side, may I request to you please refund my amount as soon as possible. I have attached my ticket screen shot.

Aug 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Razorpay Customer Care's response Hi Sushil,

We checked and see that the refund has been successfully processed for the transaction ID [protected] on 29th June, 2018. Feel free to drop a mail to [protected]@razorpay.com for further details, we would be happy to help.

Best regards,
Team Razorpay

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V

vijayg5252

from Morena, Madhya Pradesh

Jul 5, 2018

Sunday17Jun 2018CANCELLED
Transaction ID: [protected]PNR: [protected]
Train No./Name: 12977 / MARU SAGAR EXPTransaction Date: 18-Jun-2018
ALUVA ( AWY) VASAI ROAD ( BSR) Refund Status: REFUNDED
Cancellation/Refund ID: [protected]Bank Name: Razorpay
Booking Amount: 820.0Refund Amount: 760.0

Reply

Razorpay Customer Care's response, Jul 13, 2018

Verified Support

Hi,

The refund for transaction id: 100001314623879 of â‚¹ 760.00 is processed at our end on 19th June, 2018.
Please drop us a mail to [email protected] and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: Bangalore, Karnataka

I have booked Two train tickets to Raipur from Visakhapatnam and paid through your window on 20.06.2018. Both the tickets were cancelled on 22.06.2018 and the payment references are OTHPG915 & OTHPG001008.

The refund amount of Rs. 1540 & Rs. 1290 against the Two cancelled tickets has not yet been credited to my savings account of SBI from where the payment has been made.

Aug 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jul 04, 2018

Updated by bvsprvithal The refund amount of Rs. 1540 & Rs. 1290 against the Two cancelled tickets has not yet been credited to my savings account of SBI from where the payment has been made.

Verified Support

Jul 06, 2018

Razorpay Customer Care's response Hi Vithal,

As conveyed over the call, please provide us with the requested details on that mail with reference number: 215919.
Once provided, we will check and assist you.

Best regards,
Team Razorpay

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Dear sir,
I'm pramod patidar i have paymented for train ticket by irctc app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google transaction id: cicagkc8rdamxg
Upi transaction id:[protected]
Please cheak the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Pramod patidar

Aug 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

Razorpay Customer Care's response Hi Pramod,

We checked the payment associated with the UPI reference number[protected] and confirm that it is unsuccessful at our end.

Please note that you will receive the credit in your account within 7-10 working days automatically.
Feel free to write to us on [protected]@razorpay.com for further details.

Thanks and regards,
Team Razorpay

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