Razorpay Complaints & Reviews

My name is deepali. I placed an order with pizzahut using the razorpay gateway on 15/04/18 around 5:30pm. The order was not placed but rs 572.24 got deducted. I even received the mail regarding payment confirmation from razorpay. But when i called pizzahut they said no order has been placed. I even tried calling razorpay customer care number but all their executives were busy and i did not get any response back. I did receive a mail from razorpay regarding my complaint mail to them and even replied the mail with the details they had asked me to provide. It's been hours but no action has been taken my payment id is pay_9zumigks4fyf32. Kindly look into the matter and kindly refund the amount.

Jun 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Razorpay Customer Care's response Hi Deepali,

Regarding this transaction a mail has been sent to you with ticket reference 180176. For further updates from the merchant please refer to this mail thread.

Thanks and Reference
Team Razorpay

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N

Nikkisha

Oct 15, 2020

Hi
This is Nikitha Sharon. I made a payment through razor pay. My money got debited but order was not placed in Ajio. I didn't get any order placed information from Ajio. 15 /10/20 around 12:45 I made the payment. Money debited but no confirmation order.please resolve my issue.

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N

Nikkisha

Oct 15, 2020

Hi
This is Nikitha Sharon. I made a payment through razor pay. My money got debited but order was not placed in Ajio. I didn't get any order placed information from Ajio. 15 /10/20 around 12:45 I made the payment. Money debited but no confirmation order.please resolve my issue.

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Hi,

I was trying to book e-ticket on 13/04/18 from NDLS-LKO through IRCTC rail connect app. I made a payment of 870 INR using Razorpay payment gateway, listed on the IRCTC app for payment but ticket did not book and amount deducted from my Paytm account.

I made a payment through Paytm UPI ID ([protected]@paytm). But I am still waiting for a refund.

Transaction Id/RRN number is[protected].

May 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Razorpay Customer Care's response Hi Avi,

We have received your mail in regards to UPI transaction[protected] and have updated you with the details on the mail with the reference number #180203. Kindly check and follow the same mail thread for further assistance.

Thanks and Regards,
Team Razorpay

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S

srisurya m

from Delhi, Delhi

Apr 17, 2018

I have been trying booked my ticket in[protected], but ticket was not been booked and and my money was not still refund back to account still yet,

Transaction ID---[protected]

Cancellations /RefundID ---- [protected],

Please solve my problem as soon as possible.

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Razorpay Customer Care's response, Apr 19, 2018

Verified Support

Hi Sri Surya,

We have received your mail with regards to the transaction 100001212789522. The refund for this transaction has been successfully processed and we have updated you with the details on the mail with the reference number #178086. Kindly check and in case of further queries, please feel free to write back to us on the same mail thread.

Thanks and Regards,
Team Razorpay

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Address: 462038

Website: Raz*razorpay Software P

Dear sir, /madam
I request that i have booked the railway tickets pnr no. [protected] (Copy of ticket enclosed) through credit card irtc website payment raz*razorpay software p and this ticket was cancelled by me on 10/04/2018 (Copy enclosed) but still today i have not received the refund. Kindly do the needful action at the earliest.
Transaction id:[protected] pnr no [protected] train no./name:12626 / kerala express
Date of journey:11-jun-2018 date of boarding:11-jun-2018 class:third ac (3a)
From:bhopal jn (Bpl) to:chengannur (Cngr) boarding:bhopal jn (Bpl)
Resv upto:chengannur (Cngr) quota: general (Gn) date of cancellation:10-apr-2018 16:25:21 hrs
Ticket type: e-ticket cancellation id:[protected]

Sl no. Name age gender status cancellation date
1 miny mole ad 48 female cancelled 10-apr-2018 16:25:21 hrs
2 nitin mathew 19 male cancelled 10-apr-2018 16:25:21 hrs

[protected] 10-apr-2018 [protected]
Cancelled 4120.0 3740.0 rzp refunded 11-apr-2018
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Apr 17, 2018

Razorpay Customer Care's response Hi Miny,

Please share with us your transaction ID, UPI reference number i[censored]PI mode of payment was used and a screenshot of your transaction by writing to us on [protected]@razorpay.com, we will be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400055

Hi
I had use razorpay upi for book train ticket at irctc. But while payment its says "bank rejected transaction" but my money has been taken by razorpay while ticket not booked.

Irctc ticket shows transactions faild. My bank bank of badoda has credited money to razorpay.

I have attached screenshot of the transaction id.

Please check it and refund my money.

Thanks
Shailesh patil
[protected]

Apr 22, 2018

Complaint marked as Resolved

Fast service

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Razorpay Customer Care's response Hi Shailesh,

We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days. Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

Thanks and Regards,
Team Razorpay

Apr 22, 2018

Updated by Shailesh L. Patil Hey
Thanks
Nice to see your concern
I have got my refund.

But same problem happen on 21 April
Please check it also.

Thanks
Shailesh
[protected]

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Address: 753008

Website: irctc

Dear sir,
I'm bikram i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Google transaction id: cicagmcdik_5eq
Upi transaction id:[protected]
Please check the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Bikram

May 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

Razorpay Customer Care's response Hi Bikram,

We checked the transaction in reference to[protected] and see that is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. Kindly drop us a mail on [protected]@razorpay.com with your contact details for us to assist you better on this.

Thanks and Regards,
Team Razorpay

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Address: Muzaffarnagar, Uttar Pradesh, 251001

Sir i had cancel my ticket of irctc and didn't receive my refund of 1200.
My transaction id is - [protected] and my cancellation id is -
[protected]
And my pnr is - [protected]
Please refund my money as soon as possible.. I am also providing the screenshot. Its been 7 days. My transaction date is 5 april. Hope you guys will resolve it soon...

May 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

Razorpay Customer Care's response Hi Abdulla,

We are getting this transaction [protected] checked with our banks as a refund was initiated on 6th April 2018. For further details you could drop a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

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P

Praful Sable

from Pune, Maharashtra

Apr 12, 2018

I had pay my irctc Ticket amount by BHIM upi of Rs. 870 but at cancellation he show Bank Name Razorpay yet i don't get Refunded amount of PNR No. [protected] and Transaction ID - [protected] also Refund ID - [protected] Date- 8 Apr 2018 Amount Rs. 630

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Razorpay Customer Care's response, Apr 13, 2018

Verified Support

Hi Praful,

We see that the refund for this has been initiated on 9th April 2018 . We are getting this checked with the banks. For further details on the same drop us a mail on [email protected] with your contact details as well.

Thanks and Regards,
Team Razorpay

S

Subhrajit Mandal

from Kolkata, West Bengal

Apr 12, 2018

Hi, I'm subhrajit . I had booked irctc train ticket through upi app phone pe. Transaction id HDF8F0922B840754AA9B2CC34D87CC6EBE6. Money got debited but irctc ticket was not booked. Please check the transaction and refund the balance. Thank you.

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Razorpay Customer Care's response, Apr 13, 2018

Verified Support

Hi Subhrajit,

We checked and see that we have updated you with the details on mail with ticket reference number 178937. For further details you please refer to the mail.

Thanks and Regards
Team Razorpay

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Address: 722132

I, Sandipan Bandyopadhyay, booked a ticket from Burdwan(BWN) to Malda Town(MLDT) from the IRCTC Rail Connect app on 11th April. I did my payment through Razorpay portal by Tez app upi. Payment have been deducted but ticket is not booked. Payment was 340/-, it is deducted from my bank account and has been transferred to razorpay account but the ticket is not booked. Its a fraud. Please I am requesting everyone not to use Razorpay portal! Image is attached below.

Apr 16, 2018

Complaint marked as Resolved

Got my money returned from the bank.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

Razorpay Customer Care's response Hi Sandipan,

We checked the transaction [protected] and see that this is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. Kindly drop us a mail on [protected]@razorpay.com with your contact details for us to assist you better on this.

Thanks and Regards,
Team Razorpay

Apr 16, 2018

Updated by Sandipan Bandyopadhyay Thanks for looking into it. Got my money back. Closing the complaint now.

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Transaction id:[protected]

I want to dispute this transaction. I tried to book ticket on irctc paying via razorpay using upi, after i approved the transaction the amount got deducted but the ticket wasn't booked.

The transaction failed but i was charged. This is so unacceptable the whole upi interface has this major flaw. I want my refund as soon as possible.

May 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Razorpay Customer Care's response Hi Rakesh,

We checked the transaction[protected] made on 10th April and see that this is an unsuccessful transaction. If the funds have been debited, you will receive the credit in your account within 10 working days. For further details please drop us a mail on [protected]@razorpay.com with your phone number.

Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 401404

Hello,
I tried to book a train ticket on 8/04/2018 around 1.40 a. M using razor pay upi transaction. Money got deducted from my account but ticket wasnt booked please provide me refund as early as possible. Attaching transcation screenshot my transaction id is[protected]. Hoping to get refund as soon as possible.
Regards
Chirag kale
[protected]
Resolve issisue as eary as possible

May 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Chirag,

We have updated you over the mail thread with reference number 177383. Kindly check the mail thread and revert on the same for any further queries.

Thanks and regards
Team Razorpay

Apr 10, 2018

vijay@#'s response awaiting for reply

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V

vijay@#

from Chennai, Tamil Nadu

Apr 10, 2018

I booked a ticket on 28 March and being in waiting list I cancelled ticket on 31march for which IRCTC refunded 935 rupees to rozorpay but this razorpay has not credited the money to my account.
I am feeling like cheated by them even I'll complaint to IRCTC regarding their fraud.

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Vijay

The refund for the cancellation ID 100000227507716 has been successfully processed on April 2, 2018. For further details please drop us a mail to [email protected], we will be happy to help.

Regards,
Team Razorpay

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My name is nikita. I ordered at pizza hut and made payment with razorpay gateway on 06/04/2018 at 1 pm. Amount of rs 692 was deducted but ordered is not placed at pizza hut. My transaction id is pay_9vqstxj2yawuze. One day passed and still amount is not refunded to me. If these type of gateways are there then there is a strict need to take serious action against them. Kindly look into this matter seriously and refund my amount as soon as possible

May 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Nikita,

We see that this is payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177382 and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Apr 14, 2018

Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback

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Address: 560030

Website: www.irctc.co.in

Dear Admin
Consumer Complaints forum

i am vipin rathor from dehradun.

i book my train ticket at irctc app via razorpay upi gateway. but problem is there is amount is deducted in my bank and ticket not booked. irctc transaction shows trans failed. so please refund my ₹ 645/- on my bank account.

details are below:.

Date -1 apr 2018 Time-11:03 am

Irctc Transaction Id - [protected]

PAYMENT GATEWAY RAZORPAY UPI METHOD.

upi transaction id- HDFC0D41D3B724AD48A29FD86F3B16D9104B

so please take a priority action above matter and settled my refund as early as possible.

Thanks & Regards

Vipin Rathor

Mob-[protected], [protected]

Email- [protected]@gmail.com

Dehradun Uttarkhand.

May 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Vipin,

We have updated you over the mail thread with reference number 177315. Kindly check the mail thread and follow the same for any further queries.

Thanks and regards
Team Razorpay

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Address: Surat, Gujarat, 395007

Sir my name is bharat and i have applied loan from flashcash 0n28th March 2018 and repaid it on same day by debit card but flash cash yet not recievd Money my mobile no [protected] please contact me.my transaction is ref/cq[protected] please solve my issue otherwise I would like to complait against razerpay in cusumer forum india.please I want my refund

May 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Bharat,

We see that the payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177210 and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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M

Muhammad Saif

from Ahmedabad, Gujarat

Apr 10, 2018

I have booked a ticket from irctc but payment transaction failed.My money got deducted but no ticket was booked.Even after 7 days now I haven't got my money back.
Kindly see through it and give me my refund.

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Muhammad,

We have updated you regarding the transactions made by you on 31st Mar, 2018 over the mail thread with reference number 177256. Kindly check the mail thread and follow the same for any further updates.

Regards,
Team Razorpay.

R

rajputak03

from Dimapur, Assam

Apr 11, 2018

I have already contacted my bank as well as paytm about it
They told me that the transaction was successful.
I haven't received the debited amount yet
Please be responsible it's 100% your fault
Here amount doesn't matter but faithfulness and responsibilities

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Razorpay Customer Care's response, Apr 12, 2018

Verified Support

Hi Muhammad,

As conveyed over the mail with ticket reference `177256` the refunds are processed from our end. Please follow back the mail threads for further queries.

-Regards,
Team Razorpay

M

Mydham Kavitha

from Kalpetta, Kerala

Jun 17, 2018

Hi
I am kavitha i have taken loan on flash cash and i have pay completely and i have appiled again loan but the app is completely not working then wht i should to do

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I'm anand agrawal i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

Tranaction ids :[protected][protected]

The above two transactions amount has been deducted and ticket is not booked.

Email id : [protected]@gmail.com
Ph no: [protected]
Please check the mistake and refund my amount to my account
Thanking you,

May 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 05, 2018

nakul hansora's response Refund status is shown in the screenshot Taken from irctc.co.in.
Razorpay Bank has not refunded to my credit card ending 7041.

Verified Support

Apr 06, 2018

Razorpay Customer Care's response Hi Anand,

We have sent an update to you over mail with ticket reference 176794. Please check the mail and revert to us on mail with the details of your transaction.

Thanks and Regards,
Team Razorpay

Apr 09, 2018

Updated by akagrawal26 I have replied back to email but still no response from your side.

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N

nakul hansora

from Ahmedabad, Gujarat

Apr 6, 2018

Irctc has refunded amount of â‚¹425/- to rozarpay on 02/03/2018. but my credit card ending 7041 is not credited yet.

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hi Nakul,

Kindly drop us a mail to [email protected] with the transaction ID and we will have this looked into right away.

Thanks and regards,
Team Razorpay

D

dhaya453

from Chennai, Tamil Nadu

Apr 6, 2018

Hi,

I have tried to book the ticket on irctc march 29 but payment succeded and in irctc refunded back by march 31 but i yet to get back my money into ma account

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hi Dhayananth,

We checked our logs and see that the transaction has not been made through Razorpay. Please contact the concerned team regarding this.

Thanks and regards,
Team Razorpay

K

KOTLA PRADEEPTHI

from Hyderabad, Telangana

Apr 10, 2018

Two transactions
[protected]
[protected] both dated 17 march 18 were failed and irctc has shown refunded status on 19 march 18.

razorpay where did the money go? if you cant refundwhy in first place you were made a gateway

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Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Pradeepthi,

We have updated you regarding the transactions made by you on 17th Mar, 2018 over the mail thread with reference number 175221. Kindly check the mail thread for the details.

Regards,
Team Razorpay

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I tried booking from irctc mobile app and payment for the booking was using upi id through rayzorpay. The transaction was failed due to failure of payment. But the amount has been debited from my account. I want to get refund for this transaction.

Irctc transaction id :[protected]
Date :4/4/118
Payment status : failed
Google transaction id: cicagmd1xlzkya

May 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Madhuri,

We checked the transaction [protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay

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M

Mansi Sinha

from Jalandhar, Punjab

Apr 6, 2018

I didn't got my tickets but you didn't refunded my money... it happened bcoz you didn't responded and now we are suffering because of... such a irresponsible act...

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey Mansi,

We have updated you over the mail thread with reference number 176584. Kindly check the mail thread and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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Address: 400703

Website: razorpay.com

I booked a train ticket worth 7120rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reasons i cancelled the ticket and it's been 06 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but they aren't depositing to my account. Please solve issue quick

Cancellation id - [protected]
Transaction id : [protected]
Refund amount - 7120
Pnr no: [protected]

May 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 31, 2018

Gangichetty Munivelu's response Txn id [protected] was not done.money deducted.tickets are not booked.pls refund my funds to my account.

Apr 05, 2018

Updated by sharma.kim93 Please update on my refund amount.

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Kim,

We see that a refund of 7, 120.00 has been successfully processed from our end on 2nd April 2018. For details drop us a mail on [protected]@razorpay.com

Thanks and Regards,
Team Razorpay

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G

Gangichetty Munivelu

from Vijayawada, Andhra Pradesh

Apr 6, 2018

Txn id [protected] was not done.but funds debited.so pls refund my funds to my account.

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

```Hi Gangisetty,

We checked our logs and see that the refund for this transaction was successfully processed on March 29, 2018. Kindly check the mail thread with reference number 173616 and revert on the same for any further queries.

Thanks and regards,
Team Razorpay```

P

Pritvi3

from Bengaluru, Karnataka

Apr 6, 2018

Hello
I have cancelled my E-ticket and i got the notification in refund history as the amount has been refunded to Razorpay, but i haven't got it on my bank account.
payment mode: Razorpay BHIM
Cancelled on 5th april'18.
Transaction id: [protected]
please go through the issue asap.
Thank you

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey Prithwi,

Your refund for 100000228632348 has been successfully processed from our end on April 06, 2018. For any further assistance regarding the same, kindly drop us a mail to [email protected].

Thanks and regards,
Team Razorpay

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Address: 560 002

Website: razorpay

15-march-2018 i have tried to book ticket through irctc application via phone pay razorpay amount 415 rupees debited from my account but did not get ticket.
so please credit amount 415 rupees in to my account.

UTR NO :[protected]

Transaction id : HDF77420F2E27B346F2BF[protected]FF85

FROM,
BHARATH KATIKA
MOBILE NO :[protected]
EMAIL: [protected]@gmail.com

May 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 04, 2018

Updated by kbharath643 please credit amount 415 rupees in to my account

Verified Support

Apr 09, 2018

Razorpay Customer Care's response Hey Bharat,

We have updated you over the mail thread with reference number 176323. Kindly check the mail thread and write back on the same for any further queries.

Thanks and regards
Team Razorpay

Apr 10, 2018

Updated by kbharath643 please respond.

from
bharath
[protected]
[protected]@gmail.com

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R

rajputak03

from Dimapur, Assam

Apr 6, 2018

I have made transactions of amount rs 410 for booking train ticket using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account.
I have attached
Bank upi statement
Please help

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Razorpay Customer Care's response, Apr 9, 2018

Verified Support

Hey,

We checked the transaction for the UPI reference 809508587493 which is an unsuccessful transaction. If the funds have been debited from your account, please drop us a mail on [email protected] and we will check the same.

Thanks and regards
Team Razorpay

R

rajputak03

from Dimapur, Assam

Apr 11, 2018

I have already contacted my bank as well as paytm about it
They told me that the transaction was successful.
I haven't received the debited amount yet
Please be responsible it's 100% your fault
Here amount doesn't matter but faithfulness and responsibilities

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Razorpay Customer Care's response, Apr 12, 2018

Verified Support

Hi Bharath,

Please refer to the mail with ticket reference `179146` as we have updated you with the refund details, you can follow up on the same mail for further queries.

-Regards,
Team Razorpay

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Address: 560 002

Website: razopay

15-march-2018 i have tried to book irctc train ticket through phone pay razopay amount 415 rupees debited from my account but did not get conformation ticket. So please credit my amount 415 in to my account.

Utr no:[protected]
Transaction id :hdf77420f2e27b346f2bf[protected]ff85

From,
Bharat h katika
Mob:[protected]
Email: [protected]@gmail.[protected]@gmail.com

May 18, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 04, 2018

Updated by kbharath643 please resolve my issue

Apr 04, 2018

Updated by kbharath643 please credit 415 rupees in to my account.

Apr 04, 2018

Updated by kbharath643 please credit amount 415 in to my account.please respond

Verified Support

Apr 05, 2018

Razorpay Customer Care's response Hi Bharat,

We have updated you over the mail with the reference number 176323. Kindly check and follow the mail thread for further details.

Regards,
Team Razorpay

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Dear razorpay,
While booking a ticket through irctc, i used the razorpay payment gateway, the booking failed but the money was deducted from my account through the transaction id-[protected]. Now it shows on irctc app that money has been successfully refunded to razorpay. Can you please tell where is my money?? I am very much disappointed. It has been more than a week. Please refund the money as soon as possible.

May 3, 2018

Complaint marked as Resolved

The refund has been successfully deposited in my account.Thanks to Razorpay customer support. Regards,

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Razorpay Customer Care's response Hi Gautam,

We checked the transaction in reference to [protected] and see that a successful refund has been processed as on 2nd April 2018. For further details you could drop a mail on [protected]@razorpay.com we would be happy to help you.

Thanks and Regards,
Team Razorpay

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Hi,
I have tried to book tatkal in irctc.in razor pay payment form, i clicked twice on "continue payment". Two transactions initiated towards upi app and i approved both. Tatkal booking failed. Now i got refund of only one transaction. Please find the screenshot of both transaction. And help to get refund of second transaction as well.
Thanks
Saravana

Apr 11, 2018

Complaint marked as Resolved

Today i got refund. Thanks

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Razorpay Customer Care's response Hi Sarvana,

We checked the transaction in reference to[protected] and see that this is an unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
For the transaction in reference to[protected] a refund has been successfully processed on 2nd April 2018.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay

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S

Sanjeev93

from Lucknow, Uttar Pradesh

Apr 4, 2018

Dear sir
Maine 5 march ko ticket book kiya tha jo failed ho gaya tha aur amount debit ho gaya hai lekin abhi tak vapas nahi aaya please refund my amount.

Transactio id[protected]
Date- 05/03/2018

Reply

Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Sanjeev,

The refund for the transaction ID 806419740593 has been successfully processed on March 10, 2018. For further details please drop us a mail to [email protected], we will be happy to help.

Regards,
Team Razorpay

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Dear sir,
I'm sushil kumar raj i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
Transaction id: [protected]
Upi transaction id:[protected]
Please chake the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Sushil kumar raj

May 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

Razorpay Customer Care's response Hi Sushil,

We checked the transaction [protected] of â‚¹ 1, 140.00 made on 1st April 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

Thanks and Regards,
Team Razorpay

Verified Support

Apr 03, 2018

Razorpay Customer Care's response For further details drop us a mail on [protected]@razorpay.com for further assistance.
Regards,
Team Razorpay

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S

Shakeeb Shaik

from Khammam, Telangana

Apr 4, 2018

Fraud company

We see that the refund `rfnd_9mnjDWL5cGVcjp` of amount `â‚¹ 1, 695.00` has been initiated on `14th Mar, 2018`.

Reply

Razorpay Customer Care's response, Apr 11, 2018

Verified Support

Hi Shakeeb,

Please refer to the mail with ticket reference `170627` as we have updated you on the same. For further details you can drop a mail to [email protected]

Regards,
Team Razorpay

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