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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 174

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M
miny mole ad
from Bhopal, Madhya Pradesh
Apr 13, 2018
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Address: 462038
Website: Raz*razorpay Software P

Dear sir, /madam
I request that i have booked the railway tickets pnr no. [protected] (Copy of ticket enclosed) through credit card irtc website payment raz*razorpay software p and this ticket was cancelled by me on 10/04/2018 (Copy enclosed) but still today i have not received the refund. Kindly do the needful action at the earliest.
Transaction id:[protected] pnr no [protected] train no./name:12626 / kerala express
Date of journey:11-jun-2018 date of boarding:11-jun-2018 class:third ac (3a)
From:bhopal jn (Bpl) to:chengannur (Cngr) boarding:bhopal jn (Bpl)
Resv upto:chengannur (Cngr) quota: general (Gn) date of cancellation:10-apr-2018 16:25:21 hrs
Ticket type: e-ticket cancellation id:[protected]

Sl no. Name age gender status cancellation date
1 miny mole ad 48 female cancelled 10-apr-2018 16:25:21 hrs
2 nitin mathew 19 male cancelled 10-apr-2018 16:25:21 hrs

[protected] 10-apr-2018 [protected]
Cancelled 4120.0 3740.0 rzp refunded 11-apr-2018
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Verified Support
Apr 17, 2018
Razorpay Customer Care's response
Hi Miny,

Please share with us your transaction ID, UPI reference number i[censored]PI mode of payment was used and a screenshot of your transaction by writing to us on [protected]@razorpay.com, we will be happy to assist you.

Thanks and Regards,
Team Razorpay
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    Shailesh L. Patil
    from Mumbai, Maharashtra
    Apr 13, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400055

    Hi
    I had use razorpay upi for book train ticket at irctc. But while payment its says "bank rejected transaction" but my money has been taken by razorpay while ticket not booked.

    Irctc ticket shows transactions faild. My bank bank of badoda has credited money to razorpay.

    I have attached screenshot of the transaction id.

    Please check it and refund my money.

    Thanks
    Shailesh patil
    [protected]
    Apr 22, 2018
    Complaint marked as Resolved 
    Fast service
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Apr 15, 2018
    Razorpay Customer Care's response
    Hi Shailesh,

    We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days. Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

    Thanks and Regards,
    Team Razorpay
    Apr 22, 2018
    Updated by Shailesh L. Patil
    Hey
    Thanks
    Nice to see your concern
    I have got my refund.

    But same problem happen on 21 April
    Please check it also.

    Thanks
    Shailesh
    [protected]

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      B
      Bikram biswal
      from Burla, Odisha
      Apr 12, 2018
      Resolved
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      Address: 753008
      Website: irctc

      Dear sir,
      I'm bikram i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
      Google transaction id: cicagmcdik_5eq
      Upi transaction id:[protected]
      Please check the mistake and refund my amount to my account
      Thanking you,
      Yours faithfully
      Bikram
      May 27, 2018
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Apr 13, 2018
      Razorpay Customer Care's response
      Hi Bikram,

      We checked the transaction in reference to[protected] and see that is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. Kindly drop us a mail on [protected]@razorpay.com with your contact details for us to assist you better on this.

      Thanks and Regards,
      Team Razorpay
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        A
        Abdullah Rao
        from Udaipur, Rajasthan
        Apr 12, 2018
        Resolved
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        Address: Muzaffarnagar, Uttar Pradesh, 251001

        Sir i had cancel my ticket of irctc and didn't receive my refund of 1200.
        My transaction id is - [protected] and my cancellation id is -
        [protected]
        And my pnr is - [protected]
        Please refund my money as soon as possible.. I am also providing the screenshot. Its been 7 days. My transaction date is 5 april. Hope you guys will resolve it soon...
        May 17, 2018
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Apr 13, 2018
        Razorpay Customer Care's response
        Hi Abdulla,

        We are getting this transaction [protected] checked with our banks as a refund was initiated on 6th April 2018. For further details you could drop a mail on [protected]@razorpay.com

        Thanks and Regards,
        Team Razorpay
        I had pay my irctc Ticket amount by BHIM upi of Rs. 870 but at cancellation he show Bank Name Razorpay yet i don't get Refunded amount of PNR No. [protected] and Transaction ID - [protected] also Refund ID - [protected] Date- 8 Apr 2018 Amount Rs. 630
        Razorpay Customer Care's response, Apr 13, 2018
        Verified Support
        Hi Praful,

        We see that the refund for this has been initiated on 9th April 2018 . We are getting this checked with the banks. For further details on the same drop us a mail on [email protected] with your contact details as well.

        Thanks and Regards,
        Team Razorpay
        Hi, I'm subhrajit . I had booked irctc train ticket through upi app phone pe. Transaction id HDF8F0922B840754AA9B2CC34D87CC6EBE6. Money got debited but irctc ticket was not booked. Please check the transaction and refund the balance. Thank you.
        Razorpay Customer Care's response, Apr 13, 2018
        Verified Support
        Hi Subhrajit,

        We checked and see that we have updated you with the details on mail with ticket reference number 178937. For further details you please refer to the mail.

        Thanks and Regards
        Team Razorpay
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          Sandipan Bandyopadhyay
          from English Bazar, West Bengal
          Apr 11, 2018
          Resolved
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          Address: 722132

          I, Sandipan Bandyopadhyay, booked a ticket from Burdwan(BWN) to Malda Town(MLDT) from the IRCTC Rail Connect app on 11th April. I did my payment through Razorpay portal by Tez app upi. Payment have been deducted but ticket is not booked. Payment was 340/-, it is deducted from my bank account and has been transferred to razorpay account but the ticket is not booked. Its a fraud. Please I am requesting everyone not to use Razorpay portal! Image is attached below.
          Apr 16, 2018
          Complaint marked as Resolved 
          Got my money returned from the bank.
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Apr 13, 2018
          Razorpay Customer Care's response
          Hi Sandipan,

          We checked the transaction [protected] and see that this is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. Kindly drop us a mail on [protected]@razorpay.com with your contact details for us to assist you better on this.

          Thanks and Regards,
          Team Razorpay
          Apr 16, 2018
          Updated by Sandipan Bandyopadhyay
          Thanks for looking into it. Got my money back. Closing the complaint now.
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            R
            RakeshPoddar
            from Arambagh, West Bengal
            Apr 11, 2018
            Resolved
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            Transaction id:[protected]

            I want to dispute this transaction. I tried to book ticket on irctc paying via razorpay using upi, after i approved the transaction the amount got deducted but the ticket wasn't booked.

            The transaction failed but i was charged. This is so unacceptable the whole upi interface has this major flaw. I want my refund as soon as possible.
            May 26, 2018
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Apr 11, 2018
            Razorpay Customer Care's response
            Hi Rakesh,

            We checked the transaction[protected] made on 10th April and see that this is an unsuccessful transaction. If the funds have been debited, you will receive the credit in your account within 10 working days. For further details please drop us a mail on [protected]@razorpay.com with your phone number.

            Regards,
            Team Razorpay
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              C
              ChiragKale
              from Mumbai, Maharashtra
              Apr 8, 2018
              Resolved
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              Address: Mumbai City, Maharashtra, 401404

              Hello,
              I tried to book a train ticket on 8/04/2018 around 1.40 a. M using razor pay upi transaction. Money got deducted from my account but ticket wasnt booked please provide me refund as early as possible. Attaching transcation screenshot my transaction id is[protected]. Hoping to get refund as soon as possible.
              Regards
              Chirag kale
              [protected]
              Resolve issisue as eary as possible
              May 10, 2018
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Apr 09, 2018
              Razorpay Customer Care's response
              Hey Chirag,

              We have updated you over the mail thread with reference number 177383. Kindly check the mail thread and revert on the same for any further queries.

              Thanks and regards
              Team Razorpay
              Apr 10, 2018
              vijay@#'s response
              awaiting for reply
              I booked a ticket on 28 March and being in waiting list I cancelled ticket on 31march for which IRCTC refunded 935 rupees to rozorpay but this razorpay has not credited the money to my account.
              I am feeling like cheated by them even I'll complaint to IRCTC regarding their fraud.
              Razorpay Customer Care's response, Apr 11, 2018
              Verified Support
              Hi Vijay

              The refund for the cancellation ID 100000227507716 has been successfully processed on April 2, 2018. For further details please drop us a mail to [email protected], we will be happy to help.

              Regards,
              Team Razorpay
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                N
                Niki0001
                from Noida, Uttar Pradesh
                Apr 8, 2018
                Resolved
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                My name is nikita. I ordered at pizza hut and made payment with razorpay gateway on 06/04/2018 at 1 pm. Amount of rs 692 was deducted but ordered is not placed at pizza hut. My transaction id is pay_9vqstxj2yawuze. One day passed and still amount is not refunded to me. If these type of gateways are there then there is a strict need to take serious action against them. Kindly look into this matter seriously and refund my amount as soon as possible
                May 27, 2018
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2018
                Razorpay Customer Care's response
                Hey Nikita,

                We see that this is payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177382 and revert on the same for any further queries.

                Thanks and regards
                Team Razorpay
                Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback
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                  V
                  Vipin Rathor
                  from Zamania, Uttar Pradesh
                  Apr 7, 2018
                  Resolved
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                  Address: 560030
                  Website: www.irctc.co.in

                  Dear Admin
                  Consumer Complaints forum

                  i am vipin rathor from dehradun.

                  i book my train ticket at irctc app via razorpay upi gateway. but problem is there is amount is deducted in my bank and ticket not booked. irctc transaction shows trans failed. so please refund my ₹ 645/- on my bank account.

                  details are below:.

                  Date -1 apr 2018 Time-11:03 am

                  Irctc Transaction Id - [protected]

                  PAYMENT GATEWAY RAZORPAY UPI METHOD.

                  upi transaction id- HDFC0D41D3B724AD48A29FD86F3B16D9104B

                  so please take a priority action above matter and settled my refund as early as possible.

                  Thanks & Regards

                  Vipin Rathor

                  Mob-[protected], [protected]

                  Email- [protected]@gmail.com

                  Dehradun Uttarkhand.
                  May 23, 2018
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 09, 2018
                  Razorpay Customer Care's response
                  Hey Vipin,

                  We have updated you over the mail thread with reference number 177315. Kindly check the mail thread and follow the same for any further queries.

                  Thanks and regards
                  Team Razorpay
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                    G
                    Guru special.
                    from Ajmer, Rajasthan
                    Apr 7, 2018
                    Resolved
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                    Address: Surat, Gujarat, 395007

                    Sir my name is bharat and i have applied loan from flashcash 0n28th March 2018 and repaid it on same day by debit card but flash cash yet not recievd Money my mobile no [protected] please contact me.my transaction is ref/cq[protected] please solve my issue otherwise I would like to complait against razerpay in cusumer forum india.please I want my refund
                    May 10, 2018
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 09, 2018
                    Razorpay Customer Care's response
                    Hey Bharat,

                    We see that the payment has been processed to the merchant successfully. Kindly check the mail thread with reference number 177210 and revert on the same for any further queries.

                    Thanks and regards
                    Team Razorpay
                    I have booked a ticket from irctc but payment transaction failed.My money got deducted but no ticket was booked.Even after 7 days now I haven't got my money back.
                    Kindly see through it and give me my refund.
                    Razorpay Customer Care's response, Apr 11, 2018
                    Verified Support
                    Hi Muhammad,

                    We have updated you regarding the transactions made by you on 31st Mar, 2018 over the mail thread with reference number 177256. Kindly check the mail thread and follow the same for any further updates.

                    Regards,
                    Team Razorpay.
                    I have already contacted my bank as well as paytm about it
                    They told me that the transaction was successful.
                    I haven't received the debited amount yet
                    Please be responsible it's 100% your fault
                    Here amount doesn't matter but faithfulness and responsibilities
                    Razorpay Customer Care's response, Apr 12, 2018
                    Verified Support
                    Hi Muhammad,

                    As conveyed over the mail with ticket reference `177256` the refunds are processed from our end. Please follow back the mail threads for further queries.

                    -Regards,
                    Team Razorpay
                    Hi
                    I am kavitha i have taken loan on flash cash and i have pay completely and i have appiled again loan but the app is completely not working then wht i should to do
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                      A
                      akagrawal26
                      from Pune, Maharashtra
                      Apr 5, 2018
                      Resolved
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                      I'm anand agrawal i have payment in bhim app to irctc rail connect but the amount is debited from my bank account and transaction message is successful on app, but on irctc site showing error and ticked is not booked.

                      Tranaction ids :[protected][protected]

                      The above two transactions amount has been deducted and ticket is not booked.

                      Email id : [protected]@gmail.com
                      Ph no: [protected]
                      Please check the mistake and refund my amount to my account
                      Thanking you,
                      May 7, 2018
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Apr 05, 2018
                      nakul hansora's response
                      Refund status is shown in the screenshot Taken from irctc.co.in.
                      Razorpay Bank has not refunded to my credit card ending 7041.

                      Verified Support
                      Apr 06, 2018
                      Razorpay Customer Care's response
                      Hi Anand,

                      We have sent an update to you over mail with ticket reference 176794. Please check the mail and revert to us on mail with the details of your transaction.

                      Thanks and Regards,
                      Team Razorpay
                      Apr 09, 2018
                      Updated by akagrawal26
                      I have replied back to email but still no response from your side.
                      Irctc has refunded amount of ₹425/- to rozarpay on 02/03/2018. but my credit card ending 7041 is not credited yet.
                      Razorpay Customer Care's response, Apr 9, 2018
                      Verified Support
                      Hi Nakul,

                      Kindly drop us a mail to [email protected] with the transaction ID and we will have this looked into right away.

                      Thanks and regards,
                      Team Razorpay
                      Hi,

                      I have tried to book the ticket on irctc march 29 but payment succeded and in irctc refunded back by march 31 but i yet to get back my money into ma account
                      Razorpay Customer Care's response, Apr 9, 2018
                      Verified Support
                      Hi Dhayananth,

                      We checked our logs and see that the transaction has not been made through Razorpay. Please contact the concerned team regarding this.

                      Thanks and regards,
                      Team Razorpay
                      Two transactions
                      [protected]
                      [protected] both dated 17 march 18 were failed and irctc has shown refunded status on 19 march 18.

                      razorpay where did the money go? if you cant refundwhy in first place you were made a gateway
                      Razorpay Customer Care's response, Apr 11, 2018
                      Verified Support
                      Hi Pradeepthi,

                      We have updated you regarding the transactions made by you on 17th Mar, 2018 over the mail thread with reference number 175221. Kindly check the mail thread for the details.

                      Regards,
                      Team Razorpay
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                        M
                        madhurikashyap
                        from Chennai, Tamil Nadu
                        Apr 5, 2018
                        Resolved
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                        I tried booking from irctc mobile app and payment for the booking was using upi id through rayzorpay. The transaction was failed due to failure of payment. But the amount has been debited from my account. I want to get refund for this transaction.

                        Irctc transaction id :[protected]
                        Date :4/4/118
                        Payment status : failed
                        Google transaction id: cicagmd1xlzkya
                        May 6, 2018
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 05, 2018
                        Razorpay Customer Care's response
                        Hi Madhuri,

                        We checked the transaction [protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                        Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

                        Thanks and Regards,
                        Team Razorpay
                        I didn't got my tickets but you didn't refunded my money... it happened bcoz you didn't responded and now we are suffering because of... such a irresponsible act...
                        Razorpay Customer Care's response, Apr 9, 2018
                        Verified Support
                        Hey Mansi,

                        We have updated you over the mail thread with reference number 176584. Kindly check the mail thread and revert on the same for any further queries.

                        Thanks and regards
                        Team Razorpay
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                          S
                          sharma.kim93
                          from Mumbai, Maharashtra
                          Apr 4, 2018
                          Resolved
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                          Resolved

                          Address: 400703
                          Website: razorpay.com

                          I booked a train ticket worth 7120rs by using irctc connect app and paid the amount using razorpay-upi. The ticket was booked but for some reasons i cancelled the ticket and it's been 06 days refund amount isn't deposited to my respective bank. Irctc is showing that the amount deposited to razorpay but they aren't depositing to my account. Please solve issue quick

                          Cancellation id - [protected]
                          Transaction id : [protected]
                          Refund amount - 7120
                          Pnr no: [protected]
                          May 7, 2018
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Mar 31, 2018
                          Gangichetty Munivelu's response
                          Txn id [protected] was not done.money deducted.tickets are not booked.pls refund my funds to my account.
                          Apr 05, 2018
                          Updated by sharma.kim93
                          Please update on my refund amount.
                          Verified Support
                          Apr 05, 2018
                          Razorpay Customer Care's response
                          Hi Kim,

                          We see that a refund of 7, 120.00 has been successfully processed from our end on 2nd April 2018. For details drop us a mail on [protected]@razorpay.com

                          Thanks and Regards,
                          Team Razorpay
                          Txn id [protected] was not done.but funds debited.so pls refund my funds to my account.
                          Razorpay Customer Care's response, Apr 9, 2018
                          Verified Support
                          ```Hi Gangisetty,

                          We checked our logs and see that the refund for this transaction was successfully processed on March 29, 2018. Kindly check the mail thread with reference number 173616 and revert on the same for any further queries.

                          Thanks and regards,
                          Team Razorpay```
                          Hello
                          I have cancelled my E-ticket and i got the notification in refund history as the amount has been refunded to Razorpay, but i haven't got it on my bank account.
                          payment mode: Razorpay BHIM
                          Cancelled on 5th april'18.
                          Transaction id: [protected]
                          please go through the issue asap.
                          Thank you
                          Razorpay Customer Care's response, Apr 9, 2018
                          Verified Support
                          Hey Prithwi,

                          Your refund for 100000228632348 has been successfully processed from our end on April 06, 2018. For any further assistance regarding the same, kindly drop us a mail to [email protected].

                          Thanks and regards,
                          Team Razorpay
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                            K
                            kbharath643
                            from Ponnur, Andhra Pradesh
                            Apr 4, 2018
                            Resolved
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                            Resolved

                            Address: 560 002
                            Website: razorpay

                            15-march-2018 i have tried to book ticket through irctc application via phone pay razorpay amount 415 rupees debited from my account but did not get ticket.
                            so please credit amount 415 rupees in to my account.

                            UTR NO :[protected]

                            Transaction id : HDF77420F2E27B346F2BF[protected]FF85

                            FROM,
                            BHARATH KATIKA
                            MOBILE NO :[protected]
                            EMAIL: [protected]@gmail.com
                            May 11, 2018
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Apr 04, 2018
                            Updated by kbharath643
                            please credit amount 415 rupees in to my account
                            Verified Support
                            Apr 09, 2018
                            Razorpay Customer Care's response
                            Hey Bharat,

                            We have updated you over the mail thread with reference number 176323. Kindly check the mail thread and write back on the same for any further queries.

                            Thanks and regards
                            Team Razorpay
                            Apr 10, 2018
                            Updated by kbharath643
                            please respond.

                            from
                            bharath
                            [protected]
                            [protected]@gmail.com
                            I have made transactions of amount rs 410 for booking train ticket using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account.
                            I have attached
                            Bank upi statement
                            Please help
                            Razorpay Customer Care's response, Apr 9, 2018
                            Verified Support
                            Hey,

                            We checked the transaction for the UPI reference 809508587493 which is an unsuccessful transaction. If the funds have been debited from your account, please drop us a mail on [email protected] and we will check the same.

                            Thanks and regards
                            Team Razorpay
                            I have already contacted my bank as well as paytm about it
                            They told me that the transaction was successful.
                            I haven't received the debited amount yet
                            Please be responsible it's 100% your fault
                            Here amount doesn't matter but faithfulness and responsibilities
                            Razorpay Customer Care's response, Apr 12, 2018
                            Verified Support
                            Hi Bharath,

                            Please refer to the mail with ticket reference `179146` as we have updated you with the refund details, you can follow up on the same mail for further queries.

                            -Regards,
                            Team Razorpay
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                              K
                              kbharath643
                              from Ponnur, Andhra Pradesh
                              Apr 4, 2018
                              Resolved
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                              Resolved

                              Address: 560 002
                              Website: razopay

                              15-march-2018 i have tried to book irctc train ticket through phone pay razopay amount 415 rupees debited from my account but did not get conformation ticket. So please credit my amount 415 in to my account.

                              Utr no:[protected]
                              Transaction id :hdf77420f2e27b346f2bf[protected]ff85

                              From,
                              Bharat h katika
                              Mob:[protected]
                              Email: [protected]@gmail.[protected]@gmail.com
                              May 18, 2018
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Apr 04, 2018
                              Updated by kbharath643
                              please resolve my issue
                              Apr 04, 2018
                              Updated by kbharath643
                              please credit 415 rupees in to my account.
                              Apr 04, 2018
                              Updated by kbharath643
                              please credit amount 415 in to my account.please respond
                              Verified Support
                              Apr 05, 2018
                              Razorpay Customer Care's response
                              Hi Bharat,

                              We have updated you over the mail with the reference number 176323. Kindly check and follow the mail thread for further details.

                              Regards,
                              Team Razorpay
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                                G
                                gautambit10
                                from Imphal, Manipur
                                Apr 4, 2018
                                Resolved
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                                Dear razorpay,
                                While booking a ticket through irctc, i used the razorpay payment gateway, the booking failed but the money was deducted from my account through the transaction id-[protected]. Now it shows on irctc app that money has been successfully refunded to razorpay. Can you please tell where is my money?? I am very much disappointed. It has been more than a week. Please refund the money as soon as possible.
                                May 3, 2018
                                Complaint marked as Resolved 
                                The refund has been successfully deposited in my account.Thanks to Razorpay customer support. Regards,
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 04, 2018
                                Razorpay Customer Care's response
                                Hi Gautam,

                                We checked the transaction in reference to [protected] and see that a successful refund has been processed as on 2nd April 2018. For further details you could drop a mail on [protected]@razorpay.com we would be happy to help you.

                                Thanks and Regards,
                                Team Razorpay
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                                  S
                                  SaravanakumarD
                                  from Bengaluru, Karnataka
                                  Apr 3, 2018
                                  Resolved
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                                  Hi,
                                  I have tried to book tatkal in irctc.in razor pay payment form, i clicked twice on "continue payment". Two transactions initiated towards upi app and i approved both. Tatkal booking failed. Now i got refund of only one transaction. Please find the screenshot of both transaction. And help to get refund of second transaction as well.
                                  Thanks
                                  Saravana
                                  Apr 11, 2018
                                  Complaint marked as Resolved 
                                  Today i got refund. Thanks
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 04, 2018
                                  Razorpay Customer Care's response
                                  Hi Sarvana,

                                  We checked the transaction in reference to[protected] and see that this is an unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
                                  For the transaction in reference to[protected] a refund has been successfully processed on 2nd April 2018.
                                  Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

                                  Thanks and Regards,
                                  Team Razorpay
                                  Dear sir
                                  Maine 5 march ko ticket book kiya tha jo failed ho gaya tha aur amount debit ho gaya hai lekin abhi tak vapas nahi aaya please refund my amount.

                                  Transactio id[protected]
                                  Date- 05/03/2018
                                  Razorpay Customer Care's response, Apr 11, 2018
                                  Verified Support
                                  Hi Sanjeev,

                                  The refund for the transaction ID 806419740593 has been successfully processed on March 10, 2018. For further details please drop us a mail to [email protected], we will be happy to help.

                                  Regards,
                                  Team Razorpay
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                                    S
                                    sushilraj827164
                                    from Lalganj, Bihar
                                    Apr 2, 2018
                                    Resolved
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                                    Dear sir,
                                    I'm sushil kumar raj i have paymented in texas app to irctc rail connect but the amount is credited to ur bank but not received by the irctc i have mentioned reference ids
                                    Transaction id: [protected]
                                    Upi transaction id:[protected]
                                    Please chake the mistake and refund my amount to my account
                                    Thanking you,
                                    Yours faithfully
                                    Sushil kumar raj
                                    May 5, 2018
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 03, 2018
                                    Razorpay Customer Care's response
                                    Hi Sushil,

                                    We checked the transaction [protected] of ₹ 1, 140.00 made on 1st April 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days.

                                    Thanks and Regards,
                                    Team Razorpay
                                    Verified Support
                                    Apr 03, 2018
                                    Razorpay Customer Care's response
                                    For further details drop us a mail on [protected]@razorpay.com for further assistance.
                                    Regards,
                                    Team Razorpay
                                    Fraud company

                                    We see that the refund `rfnd_9mnjDWL5cGVcjp` of amount `₹ 1, 695.00` has been initiated on `14th Mar, 2018`.
                                    Razorpay Customer Care's response, Apr 11, 2018
                                    Verified Support
                                    Hi Shakeeb,

                                    Please refer to the mail with ticket reference `170627` as we have updated you on the same. For further details you can drop a mail to [email protected]

                                    Regards,
                                    Team Razorpay
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                                      A
                                      Alok Nimkar
                                      from Mumbai, Maharashtra
                                      Mar 28, 2018
                                      Resolved
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                                      I booked a ticket on irctc, the payment from tez upi showed that transaction is successful and money got deducted from the account, but ticket was not booked. Would u please refund asap.
                                      As per the acts and norms the refund should be initiated within 3 5 days, as the amount is 1280 i highly request you to refund asal
                                      Details are mentioned below.
                                      Transaction id upi
                                      [protected]
                                      May 5, 2018
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 28, 2018
                                      Razorpay Customer Care's response
                                      Hi Alok,

                                      We have updated you over mail with the details of the transactions . Please check the mail reference #173270 and do write back to us on the same mail thread for further queries.

                                      Thanks and Regards,
                                      Team Razorpay
                                      I have book ticket through upi but amount deducted and go into [protected]@hdfcbank and ticket was not book on 30 march 2018 .please refund my amount.
                                      Razorpay Customer Care's response, Apr 3, 2018
                                      Verified Support
                                      Hi,

                                      Drop us a mail on [email protected] with the transaction ID and UPI reference number we will assist you thereon.

                                      Regards,
                                      Team Razorpay
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                                        K
                                        Karthikeyan1220
                                        from Gobichettipalayam, Tamil Nadu
                                        Mar 27, 2018
                                        Resolved
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                                        I made a payment through your razorpay using BHIM upi id, the money taken from the bank account, my bhim application transaction screenshot is also attached check it, money was debited from my account but the train was not booked.please check that and to help me to transfer my money to my bank account quickly.the complete details are given properly and my transaction id also mentioned in screenshot .
                                        May 15, 2018
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 28, 2018
                                        Razorpay Customer Care's response
                                        Hi Karthikeyan,

                                        We see that this is an unsuccessful transaction. For further details regarding the transaction, please drop us a mail to [protected]@razorpay.com

                                        Thanks and regards
                                        Team Razorpay
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