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Razorpay — Fraudulent transaction

Hi Team,

I made a payment on 397/- through Razorpay on 04-Feb'21for a smartwatch to smartiwrist.in however there is no response on the order from them in spite of sending 2 emails. When I click on the website it shows as unavailable or an error page. When I contacted my bank they asked me to contact you for this transaction.
I think this is a fraudulent activity hence I need you to report it and refund my money back to my account. The bank reference number is mentioned below for your reference:

UPI/[protected]/Northernanthes/razor.pa

Please check and revert at the earliest.
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Razorpay customer support has been notified about the posted complaint.
Feb 11, 2021
Updated by Sachin1005 The payment reference number is
UPI/[protected]/Northernanthes/razor.pa

Please do the needful and revert.
Regards
Sachin Dighe
Feb 11, 2021
Updated by Sachin1005 My phone number is[protected]
Complaint comments 
4 Comments

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Comments

Hi Sachin,

This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
mention the ticket ID [5037168] for us to assist you on priority.

Regards,
Priyam
Reply
Hi Sachin,

This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
mention the ticket ID [5037168] for us to assist you on priority.

Regards,
Priyam
Reply
Hi,

Any update on the issue raised few days.

Please do the needful and let me know 🙏

Regards,
Sachin Dighe
[protected]
Reply
Hi,

No response received yet on the fraudulent transaction made through the website.

I'll move to consumer court if nothing is done from your end.

Regards,
Sachin Dighe
[protected]
Reply

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